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NHT Day 09 01 Treatment Plans

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Jennifer, it's Tod from You don't look anything like you... Yeah, that was taken years ago. What do you say, we go back to your place? Termites want in, Orkin keeps them out. No one is better trained to protect your home from termites. Orkin, keeping pests in their place. Well, good morning, and welcome to our final day here for termite control. I thought you might appreciate one of our older Orkin commercials, little dating game there, guess he didn't quite turn out to be what she thought but that happens sometimes. So we're gonna be talking about treatment plans in our first module today, all right? Now I just wanna do a quick poll here. How many of you have your termite matrix with you, right in front of you as we speak. Yes, I have it, Tim. No, I don't. Okay. All right, it looks like everybody but one that maybe that's that keypad problem again from yesterday. You know, one of the Achilles heels for both inspectors and termite specialists is trying to understand what the choices are, all right? You know, that's if we talk about, you know, delivering some kind of treatment program, I've got to know what I'm talking about and I'm gonna tell you too much right now as I wanna see what you know. So it's gonna be real critical that you not only know your treatment specs but you also know what programs they fit into, all right? Different treatment plans have different requirements as we'll see here. So let's take a look at what our objectives are for this module and this is gonna be a working module, okay? So we wanna make sure that we know that and before we do that, I wanna just talk about how this becomes a Achilles heel, okay? Some of the contributing factors are, you don't know your treatment specs, all right, I've been harping on that ever since Tuesday. Okay. We don't know why we use each treatment spec. Okay, that's the problem in itself, we don't how each treatment spec is applied, we don't really know what the application process is and, you know, we don't really know what the treatment plan options are at our branch and what their differences might be. So these are some of the reasons that people struggle so much with treatment plans, all right? So this module's gonna focus on what those different options are available to you, all right? And, you know, if you've learned your treatment spec, your life's gonna be a lot easier than if you haven't and if you haven't, well, then you're gonna keep on that process today. So now let's take a look at our objectives, we got a quite a few things we need to accomplish here. So first thing is, what are the differences among the termite treatment options? What are they? Number one, okay. What are the factors for determining which treatment option to implement? So what's gonna kind of guide us to making that decision? How to use these matrix treatment protocol pages to make your life easier? All right. And they will make it easier. And then we're gonna give you the chance to actually take a graph and come up with a treatment plan for specific termite scenario and then once the module's done, you're gonna have a post module exercise to prepare graph and a treatment plan that's gonna be reviewed by your branch manager or your service manager. So that's our ambitious schedule today. So we're gonna start out by doing one of your favorite things and that is a little review of the treatment specs. So use your tablets and let's get it started here and take a look at this first one and these are in your workbook, it's on page three. So what specification is this one? A, B, C or D and everybody votes, everybody votes, no slackers today. And show me how well you know your specs. Let's take a look at this first one and see how you did. And I would write these down in your manual, particularly if you don't get them right. Well, check this out, looks like just about everybody got them right except a couple of folks. Okay, this is number 11, this is a vertical treatment, you're down drawing through a patio or a walkway coming up to let's say a front door and treating that expansion joint, all right, that's 11. Okay, 12 would be trenching and treating, 13 would be removing cellulose debris and 16 would be you are treating the sewer pipes to come out of the crawl space into the ground. All right, let's try another one and see if we can get consensus on this. Okay, this one, which of the following is specification number 33? Specification number 33. Let's check this one out, see what we got. Okay, almost, almost, almost we're getting closer. All right, 33 is borating the box sill in a crawl space and, you know, B obviously is trenching and treating, that'd be number 12 for B and C would be 16, treating those sewer pipes or trenching around piers. So 33 is a borate job. Now the good news on this one is that 33 is borating the box sill area and above the piers in a crawl space, 34 is borating the box sill area in an unfinished basement, 35 is borating the box sill area in a finished basement that has a drop ceiling. All right, so you got three treatment specs, they're really used for the same thing. All right, let's try another one. Okay, which of the following is specification 21C, ah, no picture on this one, huh. So go ahead and cast your vote. Everybody votes, page four. All right, let's check this one out. Oh, so close, so close just one short, okay. Dirt filled porch, 21C is treat a dirt filled porch. Let's try another one. Okay, what specification is this? I wonder what he or she is doing there. All right, let's check this one out. Okay, all but one again. We're always like one short, it drives me nuts. Okay, trenching and treating, okay. Trenching and treating here on the inside. So that's a 12. And I wanna just go back for a minute 'cause I wanna see, okay, so D was the other answer. All right, let's take a look at D, okay, 16 is trenching and treating around piers and sewer pipes, so it's not quite the same thing. All right, we got one more short to get this thing consensus, so here's your last one. Okay, which of the following is specification number 11? And Elias you're right, 13 looks the same as 12, it's the same picture. So if one's removing cellulose debris, the other one is trenching. I can't give you an explanation of why those photos are the same. All right. Let's check this one out. Now this will look familiar because this is the same as the first one you did. Excellent, everybody got it, all right, we go it. I like it, I like it, great job, everybody, I like it. Yeah, this is the first one I gave you, the down drawing, number 11. So now you got the picture about that how to put with the number before you had the picture and you had to put the number with it, so same concept. All right, very good, good review. All right. So I'm feeling a whole lot better about, you know, in your treatment specs, so this is a good thing. Now we're gonna talk about some of the different treatment plans, all right. Now I want you to kind of think of a treatment plan as going into a restaurant. Yeah, you're going to a restaurant and you're hungry and when you get something to eat, I could get chicken, I could get fish, I could get steak or I could get vegetarian. So you got four choices, right? And you get different size that you can pick from, all right. So we're not looking at treatment specs here, when I asked you about what are the four treatment plan options, okay, which is really what my question's going to be here. Let me just put this up here for you. Okay, what are the options typically available for treatment? If you look at page one on your matrix, it'll give you three of them, there's actually four in total. So let's get a couple of chats go on here, what are our options? So when it comes to the treatment number, these are not treatment specs, they don't give me spec numbers. Okay, monitoring, okay, baiting is one of them, Richard. So we can use a bait system, like Sentricon HD, so that's one option. Ah, liquid treatment says Eric in Peoria, that's correct. Okay, draw and treat the treatment spec, Austin. Okay, monitoring is not a treatment program but baiting is. So we've got baiting, and we've got liquid treatment so far. Okay, foam is a treatment spec. Perimeter Plus, there we go, James, you got it, Perimeter Plus, so we got Perimeter Plus, we got liquid, we got baiting, we got one other one yet. Ah, there it is, all right, Ryan, very good, directed liquid plus bait. So these are the four options that are available to you. You might wanna write these down, all right. So I can do a conventional liquid treatment, I can do a perimeter plus treatment, I can do a directed liquid plus bait treatment which is multiple technologies or I can just put a baiting system in. All right, now let me tell you what the bad news is, all right. You may not have all four options available to you at your branch. You know, different parts of the country do different things, so, you know, perhaps at your branch, you can do perimeter plus and Sentricon HD. At another branch, maybe you can do all four of them, maybe at another branch, you can only do directed liquid plus bait, okay, and maybe perimeter plus. It depends, so there's one of the things you wanna find out from your managers if you don't already know is what can we do here and what are we allowed to do. You know, check with your manager and see what options you have available. That'll make this a little bit more understandable, I wanna go and reach one, so you have a pretty clear picture of what's going on here. Let's take liquid treatment. This is your conventional liquid treatment or full liquid treatment. This is the most intensive treatment that's available because here we're treating all the typical termite entry locations, all right. We're gonna try to cover every way a termite might be able to get into that structure. We create treatment zones around the entire outside, around the entire inside and other selected areas, okay, so there's no gaps in the treatment. Because we do all this, this is the most labor-intensive and this is the most product intensive. So this is ideally, this is not a program that's ideal for the folks who are green, all right. Now let me show you what I mean, I wanna go to the document camera, I wanna give you an example of a conventional liquid treatment. So here we have a crawl space and let's just say this is a preventative treatment, there is no infestation well, I am required with a full liquid treatment to have a complete treatment area around the whole outside of the structure with no gaps. That means I'm gonna put a 12 here, a 12 here, a 12 here, a 12 here. That means I have to drill this patio out which is at a 11. That means I have to treat the dirt filled porch which is a 21C. So now I have the whole outside covered, well, on the inside, I'm required to trench and treat around the hole inside of the foundation wall. So I'm doing a 12 around the whole inside. I'm also required to trench and treat around every peer, 16, so I have to 16 everyone of these piers. I'm also required to borate the box sill area which is around the whole inside of the foundation wall and also above each peer treating the wood beam, the floor joints and the sheeting above there, any wood above that peer. So you can see that's a pretty intensive treatment, that's what a full liquid treatment is. All right, so the most comprehensive, one's gonna take the most product, the most labor, it's gonna do all that. All right, so that's that one. Let's go to the next one, perimeter plus. Okay, perimeter plus is what I would call a modified liquid treatment, okay. With perimeter plus, you're going to do the same thing that you just did with the liquid treatment on the outside. So the outside between a full liquid treatment in a perimeter plus is no different, you have to treat without any gaps. And you see the second bullet point says apply a liquid treatment in selected areas like bath traps, piers, you know, expansion joints in a garage based on the construction type. Now because you're doing a less treatment, it costs less. And that's why I call it a modified liquid treatment, we're not gonna do as much for the perimeter plus. Now let me just show you on this document camera again, let's go back to the very same graph that I just showed you a liquid treatment on, if we could have that graph up please and let me show you what a perimeter plus would be. Okay, a perimeter plus require the same thing on the outside as the full liquid. Okay, trenching and treating the whole way around, drilling the patio out, drilling the dirt filled porch. Ah, but this is where it changes. On the inside, with the perimeter plus, you are not required to trench and treat around the whole inside the foundation wall. You're only required to trench and treat around each pier. You're also not required to borate all the wood on the inside. So you can see right away, we've just cut out a lot of labor and a lot of material because I'm not trenching along the whole inside of the foundation, I'm not borating the box sill area and above each of these piers. The only thing I'm doing on the inside is trenching and treating around the pier spec number 16. All right, and let me just do a quick poll question, how many of you get it? How many of you see the difference thus far? Yes, I do. No, I don't. Tim, I'm not quite getting it. I'm not quite getting it. Excellent, everybody, I like it. All right, let's go to the next one then, 'cause the next one's directed liquid plus bait, all right. So let's take a look at this one. Couple of key points with this. Okay, directed liquid plus bait is two technologies that we're using, all right. In other words, we're gonna use liquid treatment to provide a partial exterior treatment zone and then we're going to use the directed liquid in selected areas. All right. And then we're gonna put a baiting system in. So this one, we're using liquid and a baiting system, all right, so we're using two technologies, so way this would look would be this. Let's go back to this graph again, so if I was going to do a directed liquid plus bait, if I could, thank you. Okay, a directed liquid plus bait, all you're required to do is trench and treat the outside. I don't have to drill the patio, I don't have to drill the dirt filled porch on a directed liquid bait, as I just trench around here, I'm not required to do anything on the inside, that musters an infestation. So in this particular structure seeing here if I was doing a preventative treatment right now, I would trench around the outside in the grassy areas, I'd put the bait stations in. So 42, 42, 42, 42, done. That's it. Nothing more required. And that's really the difference, okay, when it comes to the directed liquid plus bait as you're using two technologies. Last one, Sentricon HD. Okay, Sentricon HD is a baiting only system, this is we're reporting stations in the ground, now there's a couple of rules that go with this. You can use the Sentricon HD system even if you have an infestation. Now, you know, as it says can be used if more than two areas of infestation that should be 'can't' be used. So if you find, you go out and you do an inspection and you find more than two areas of infestation in that structure, that's gonna rule out any kind of just baiting system with a spot treatment. You can't do it. Now if I don't have any more than two areas of infestation, then you can use the Sentricon HD system, you just do a treatment 10 feet in any direction of where the infestation is. So we could do that with that, all right. This is really geared more for preventative, even though we can use it with a problem. So you get people, "Well, I don't really have any kind of problem. I never had a problem, but I want to protect my house." This may be a good way to do it and do it that way. So those are really what your four options are. What questions do you have? Any questions thus far? All right, how many of you get it? How many of you could tell me the difference right now between the four of them? So if say, "How is a perimeter plus different from a liquid treatment?" You could tell me. Okay, very good. Well, we'll find out. We shall find out. Now one of the questions that comes up is, "Hey, how are each of these different?" All right. Well, a couple points, all right, on page seven in your workbook. Okay, number one, some options require more treatment than others. If I'm just doing a Sentricon HD system, then all I'm doing is... You know, putting bait stations in the ground. That's not real hard, is it? Okay, some options have specific treatment specs that are gonna be used in specific areas, depends on the construction type. You notice there are some similarities in all these, you have to trench around the outside with the exception of the Sentricon HD. Okay, the degree of treatment may dictate the type of agreement the prospect qualifies for. What I mean by that is, okay, not all these have the same guarantee. So somebody, you get prospect inspectors, and they say, "Look, I want a repair guarantee. That's what Bug Busters was gonna give me." Then you're not gonna be able to sell them Sentricon HD system because the best guarantee you can get on that is a retreat guarantee only. That's it. There is no repair guarantee on a baiting only system. So that's gonna, you know, take that off the table, so to speak. So you've got to make sure you understand the differences among these treatments, 'cause you're gonna have customer who's gonna say, "What's the difference between the liquid treatment and perimeter plus?" "Oh, gee, I don't know. Just ask the technician when they come out. They can tell you." That's like going to Best Buy. I went there one time and I asked this guy, "What's the difference between this LED TV and this one?" And the guy, you know what he told me? "About 50 bucks." I wasn't looking... I can read the price on the TVs. I want to know what the difference was, you know, is there a resolution difference, you know, what's the deal. So you got to know what you're talking about if you want to be successful in selling these jobs. Now another question that comes up is this one... "How do I remember the differences?" Well, I don't have any easy solution for you 'cause the first thing is you have to study. You have to study, study, study, you have to know the Matrix, you have to know what the differences are, and hopefully, by the end of this module, you'll be on your way. You need to practice. Take some graphs out, steps in different treatment plans. This graph, I'm gonna do a direct liquid plus bait, this one I'm gonna do a... Full liquid treatment, you know, whatever you typically do in your branch, this one I'm gonna do a perimeter plus and then have one of your technicians sit down and go over the treatment specs and see if you've got it right and do it that way. So you've got to make sure that you study, you got to make sure you practice. That's why you can't just read the Termite Expectations manual, you have to study it. Get out with an experienced termite specialist. You know, you ask your manager and your service manager questions, that's how you're gonna figure this stuff out. Now one of the things I want you to think about is always think in terms of, and this is really geared more to the inspectors, 'cause you're the one that comes up with the treatment plan, always think preventative first. "So what do I have to do, treatment wise, you know, if I'm just selling a preventive, there's no infestation?" Do that first because the rule of thumb is once you have an infestation, the game changes. It becomes the same for all these different methods. And we're gonna take a look at that in the second half. So right now, just think preventative. Now that's why you have your Termite Matrix, that's why you have that because it's gonna help you, kind of give you some help making these kind of decisions, all right. So the Matrix Treatment Protocols which start on I think page, was it, five I think with the monolithic slab. Okay, what those Treatment Protocol pages do is use them as a guideline, it's not a perfect document as you're gonna find out here just in a few minutes. And remember, these reflect the minimum standards. You can always do more, you can't do less. Now what do I mean by that? Let's go to the document camera for a minute. What I mean by that is very simply this. Remember, I told you that for a directed liquid bait, you didn't have to drill the porch, you didn't have to drill the patio, some of you are gonna run into managers, your manager is gonna say, "Yeah, I don't care that you don't have to do that, I want you to do it anyhow." And that fits in with you can always do more you, just can't do less. So what I mean by that also is, yeah, I don't really... I think I'm just gonna trench the front and the two sides, I'm not gonna bother with the back. You can't do that because the minimum is you have to trench around the whole structure where you can. But if I want to do more, I can, so I can drill the patio, I can drill the dirt filled porch, if that's what my manager wants me to do. And that's some of the things that you have to find out. So always operate from the position of it being a preventative first, check with your manager, see what kind of options you have available to you, do you do all four, do you just do two of them, you do one, you know, what do you do, and do it that way. All right. Okay. Let's move on then. Let's take a look here at our next thing going up for bid. Okay, I want you to go to page nine in your Matrix. It looks like this. Page nine in your matrix. Now these are what we call the Treatment Protocol pages, all right. Now this afternoon, we're gonna deal with a different part of the Matrix. Now what you do with this is this is your guideline, all right, so when you're looking to do a treatment, you take a look at this, and it gives you some guidance. Now, you know, we're gonna do some practice with that to kind of clear that up for you. So let me just give you an example. Here's a little scenario. Okay, we're gonna treat a crawlspace, all right... And it's a preventative, there's no infestation, so what I'm going to do is I'm going to show you a series of slides, and there's a table on page nine in your workbook... And you want to go to that table 'cause this is where you're gonna write your answers, all right. Now let's do the first one together and let me show you what I'm talking about. So you can see on this one, it says, I can apply spec number 12 for... And you see there's two 12s, one says trench and treat along the foundation wall, exterior. Then it has the spec number, then it has liquid, perimeter plus, directed liquid plus bait. What you're gonna do is use your tablet to select, okay, is it one of these, all of these, some of these, for exterior. You see the second treatment spec for 12 says trench and treat along the foundation wall, interior. So which of these am I required to do for that? Use your Treatment Protocol page on page nine for your crawlspace and go ahead and make your selections a while. And we'll see how you do. So trench and treat on the outside, which of these treatment plans must I do that? Trench and treat along the inside, which of these treatment plans must I do that? Everybody votes. Now if you don't have your Matrix, you're gonna have a hard time doing this obviously. So you might want to go find one while we're working through this rather than just sitting there. Let's take a look at this first one. Okay. As you can see where the Xs are, so trenching and treating along the foundation wall is required for all three of them on the outside. But you notice on the inside, it's only required for a liquid treatment. Now let's go the document camera and take a look at this. So here's spec number 12 for crawlspace. It says trench and rod interior and exterior. What you see, the only it says yes is for a liquid treatment. So remember liquid, remember I showed you on the graph? We got to trench around the outside, you got trench around the inside of the foundation wall and a crawl. But for a perimeter plus, it says yes, exterior only. And if you recall that, when we went through perimeter plus, I told you that you're not required to trench on the inside, just around the piers, which is a different treatment spec. And directed liquid bait, yes, exterior only. If you recall back at the beginning, okay, I'm not required to do anything in a crawlspace with the directed liquid plus bait... Unless there's an infestation. So yes outside, yes outside, yes outside. Inside, only this one. All right, now let me ask, this is a poll question. How many of you think that you get the concept of what we're doing here of how you use this tool based on this first one. Okay. All right, looks like just about everybody. I like it. Let's try another one then. Okay, again, use the Treatment Protocol page, this time it says remove cellulose debris. So which of these programs must I remove cellulose debris and remove form board? And again, write these down on page nice, particularly if you didn't get them right. Hey, Elias, I'll answer your question in just a minute. Now let's take a look and see how you did on this one. All right. All right, in any of these programs, you have to take out the cellulose debris. You have to take out the form boards. So again, if I go here to the document camera... I go to 13, spec number 13, remove cellulose debris, yes, yes, yes. 13A, remove form boards, yes, yes, yes. All right, now let's take a look at Elias's question, all right. He says, you know, the bait station is 42, can we also use 43 since it's the same product. No. Let's go back to the document camera a minute because you need to make a fix on all these treatment protocol pages, all right. You see down here it says 42, install in-ground bait station. This says, no, I have it changed to yes. 43 said yes, but I have it changed to a no. Make that change right now on this one and on every other Treatment Protocol page, So for mono slab, for floating and partially supported, crawl for basement... Because let me tell you why... In the past, before you went through Sentricon HD, we used a couple different baiting systems, we use Firstline, we used... Forgot the bigger ones, used the Sentricon Recruit. And they all started out advance, that's the third one. They all started out with a piece of wood in them, a monitor. Then if we check them periodically, if they had a termite hit, then we put a bait station in. Sentricon HD is bait from day one. So 43 is no longer valid. Now anytime you put Sentricon, even for directed liquid plus bait, we still use Sentricon. If you use Sentricon HD, then you put 42 on your graph. All right, Elias, if that answers your question, just tell me yes. All right, George, I'm not quite sure. Stormy, maybe you can answer George's question. Okay, all right, let's go to the next one. Let's try another one of these and see if we can... All get it. Okay, this one is, okay, trench and treat piers and soil pipe, spec 16, remember we said about, you know, treating around the plumbing pipe to come out of the structure, go into the dirt, trenching around the piers, and then 21C, dirt filled porch. So again, look at this Protocol pages, go to those treatment specs and see which ones you have to do it for. Let's take a look at this one. All right. Okay. 16... You have to trench and treat around piers, when you're doing the full liquid treatment and when you're doing a perimeter plus. Remember the examples I showed you on the graph? Directed liquid bait, you're not required to trench around piers unless there's a problem, all right. Now dirt filled porch... I didn't really trick you, I just didn't tell you something you need to know. So let's go to the document camera... And I'll show you what I'm talking about. There is a misprint in your Matrix. If you go down to 21C, you'll see it says, yes for liquid, it says no for perimeter plus, change that to a yes, please. Change that to a yes. You have to treat the dirt filled porch. Remember, liquid treatment, perimeter plus, there can be no gaps around the outside whatsoever, none. And that's why we have to make sure we do that so just make that correction on your matrix and that's why so many of you did not get that right. I know, I should have probably told you. All right, let's go to our next one. Okay, this one, this is a borate treatment. Liquid treat in box sill area, you're borating using borates and liquid treat, wood above the piers. So which one of these programs is that required for? All right, let's take a look at this one. I'll give you another 30 seconds. Because not everybody is voting. All right, let's take a look at this one. I'm concerned 'cause there's quite a few people that aren't getting this one. All right. Okay, in this case, the only time you have to borate is with the full liquid treatment. That's it. There is no other requirement. Perimeter plus doesn't require 33. Directed liquid bait doesn't require 33. So again, if we go to our Matrix here, and the only thing I can think of why you would get these wrong is 'cause you don't have a matrix in front of you. So here's 33, apply borates. Okay, the only column marked is liquid treatment, yes. These are nos, these are nos. All right, let's go to the last one. Okay, now this one, you have to drill and treat the exterior expansion joints. So if I had a patio up against the foundation like I showed you in the example of the graph, and then the other one says install bait stations. So which one is required for that? Now let's take a look at this one. All right, now in this one... Okay, you have to... Do an 11 on a liquid and a perimeter plus. Remember, there can be no gaps on the outside. Now 11 is down drilling on the outside, so it could be a walkway coming up to the structure, it could be a patio, something like that. Not a dirt filled porch, 'cause that's a different treatment spec. And of course, baiting, the only one required for that is a directed liquid plus bait. We don't use bait for anything else. All right, so that kind of sums that up for this example. How many of you think you get it? Yes, I do know. No, I don't. 'Cause it's real important to know what treatment goes with what program. Okay, everybody's saying they get it. All right, I want to ask you another question. How many of you have a Matrix sitting in front of you right now. 'Cause for the number of ones that people got incorrect, I'm a little concerned that perhaps you're not using the Matrix. Okay, it says everybody's got one. All right, so let's do this. Let's do another example. Let's go to a slab now. So I want you to turn forward to page seven in your Matrix, all right. And page seven will show you floating and supported slab construction. So turn to that page. And if you haven't already changed 42 and 43, reverse those, 42 is yes, 43 is no. All right, now this one, we're gonna do a floating slab. Again, it's gonna be a preventative. So let's take a look at the first two specifications here. Okay, here, I'm gonna have to vertical drill an interior expansion joint. Now it says three or eight, 'cause, you know, remember, 8 is the alternative. If you get that person who says... And you're gonna get this termite specialist and inspectors, you're gonna get it, too. "You know, you're not drilling a hole through my floor. Forget that. That's not going to happen." Then we have to get it from the outside, we have to go through the foundation wall if that's possible. All right, so either or which of these programs must you use this for? Now let's check this one out. All right, looks like everybody but one. That's good. I like it. Yeah, the only time you have to down drill is in a liquid treatment. There is no requirement other than that. All right, now there's is a question here from Elias, he says, the code for subterranean on my iPad is ST, but in the book it's just a T. All right, let me address that. We talked about that the other day, when a paper graph, you remember, your code box had A for active subterranean termites, X was visible damage, T was subterranean, all right. On your iPad, it's ST. Why did they do that? I don't really know. So on your iPad, yes, so if I have A, ST, X, it's active subterranean termites with visible damage. So, Elias, that's how I would explain that to you. All right, let's try another one. I'm optimistic. We got that first one. Good, let's take a look at this one. Okay, these are the plumbing treatment specs, treat and vent bath trap... Vertical drill or treat plumbing or settlement cracks. So which of these programs must I use 5 and must I use 6? And remember, you have a grid on page 10 that you can put the answers to this in. That way, you can go back and revisit it if necessary. All right, let's take a look at this one. All right. Okay, you have to put a bath trap in for all of these, all right. But as far as the plumbing goes... And let's just go back to the document camera for a moment. So here's specification 5. Treat and vent bath trap, yes, yes, yes. You have to do it for all of them. But 6, yes for liquid, but there's no requirement for perimeter plus, but for directed liquid bait, there is. Let me tell you what the difference is. Okay, perimeter plus doesn't require you on a preventative to treat any of the plumbing other than the tub, all right, other than the tub. And that's it. So if I don't find any active termites in any plumbing areas, then all I do is I treat the bath tub and that's it. But full liquid treatment, you have to treat all the plumbing. Okay, directed liquid plus bait, you have to treat all the plumbing 'cause that's how that works. Let's try our next one. Okay, vertical drill and treat adjoining slabs. This is exterior again, like a patio, or a walkway coming up to a slab home. And then trench and rod foundation, exterior, so just on the outside. So go ahead and make your choices for that. All right, let's take a look at this one. Okay. Again, you're only required to have a complete treatment area around the whole outside on a liquid treatment in perimeter plus. If you remember the earlier example, directed liquid bait, I don't have to and we'll go back to the document camera just for a minute... And take a look at this. So, you know, here's number 11... Yes, yes, no. Here's number 12, trench and treat outside, you got to trench and treat on the outside for all of these. All right, let's go to the next one. Okay, remove floor covering. Hey, if you're gonna cut somebody's vinyl, pull their carpet back, drill through a grout joint in the tile, drill through their hardwood floors... You're gonna have to, you know, remove the floor covering or install bait station. All right, let's check this one out. All right. Okay, now on this one, remove floor covering really is only appropriate for liquid and directed liquid bait. And of course, the bating is only that. Let's go back to the Treatment Protocol page here on the document camera... And let me tell you why. So if I look at number one, remove floor covering... It says, "If Applicable," all right, but you see it says no for perimeter plus. Now let me tell you why that is. Remember, you're only required to treat the bath tubs in the perimeter plus, all right... You don't have to... Treat any other plumbing unless there's an infestation in the plumbing. Therefore, you would never need 1 then, 'cause it might do a bath trap, you don't have access to do the drilling behind the wall down through the floor that way. So that's why there's no 1 for perimeter plus, because remember in your full liquid treatment and your directed liquid bait, you have to treat all plumbing. All right, so that's the end of that one. How many of you feel a little bit better about this now? You're starting to get the idea how to use this tool? So use the Matrix. Don't suffer and try to figure this out. Go look at this thing. It's not a perfect document, but it will help you, all right. It's gonna help you a lot if you use it. Look at it as a tool and we're gonna use it for that. All right, now, Elias, you have a question here, "Which will be on the exam?" Well, I would suggest you know both. Remember, I gave you some examples in the graphing module that, hey, a couple years ago the whole system went down for a couple weeks, people had to draw paper graphs. One inspector shared with me when I was out with him, he left his iPad in the trunk of his car and drove off. Guess what, he didn't have an iPad within 10 minutes, all right, so does that mean you're gonna quit going out and doing inspections and talking to customers, no. So be ready to do both, you know, you've got a symbol on your iPad, says ST, you've got T on your paper graph, so it's not a whole lot to remember. Okay, very good. All right, we're gonna take a break now and then we're gonna come back and we're gonna amp this up another level. We've talked about, you know, treatment specs for preventative, but to what happens when you have a problem? What happens when you find a termite infestation? Well, there's a couple of rules that go with that that we want to take a look at. And then when we're done with couple of more things with that, then we're gonna actually give you the chance to come up with a treatment plan, all right. So let's go take our nine-minute break, and then we'll come back and do the second half of this. Welcome back. We're now gonna kind of up our game a bit here. We're gonna take a look at what happens when you have an infestation. You know, one of the things I suggested was, speaking to the inspectors, is when you're trying to come up with your treatment plan, figure out first, okay, what do I have to do to protect the structure if there was no infestation. And go to this Treatment Protocol pages and it'll, you know, give you some really good guidance. Now where it starts getting a little bit more confusing is when you have an infestation. Now let me just tell you, there's a real simple way to remember this and this is it. Once you have an infestation, you must treat every conceivable entry way where that infestation is. And it's 10 feet in any direction, except for perimeter plus, it's 5 feet in any direction. So you have to know that distinction. On the initial treatment, it's 10 feet for a liquid treatment, a directed liquid plus bait, a Sentricon HD, it's 5 feet for perimeter plus. All right, so let me just show an example here. Take a look at this pier. So I go down and I'm in this crawlspace inspecting and I find this. What additional treatment specifications am I going to need, okay, and let's just say if this was a full liquid treatment? So remember what a full liquid treatment requires and then what additional would I have to do? Chat me in some treatment specs. Okay, 33 would not be one of them. And I'll explain that why in just a minute, Eric. Okay, 1A, scrape off the tubes, yep, we have to definitely take those things off, all right. And 16, trench and treat around there. Yes, so if I haven't already done that, then I would be required to do that, all right. Okay, 64, you're looking at dry wood treatment specs, Ryan, you want to go to the subterranean ones. Okay, so we got 1A, we got 16, okay, 18 is triple brick. That has to do with a foundation wall. This is a pier. This is a pier. This is not a foundation wall, so 18 would not be appropriate. Okay, 22 is for a chimney. This is a pier. Okay, 12 is a possibility. Not around the pier though, we don't use specification 12 to trench around the pier. But I'll tell you how that could come into play. Okay, Richard said 37. Yes. Hey, if you've got that many tubes on that pier, you got to be kidding me, you think there's no termites in that beam and in those floor joists and in that sheeting above, you bet. So I'm gonna have to do some wood injection to treat that. We do not use 33. That's a borate. You cannot use a borate to kill on active infestation. So 33 is out. Okay, 16. Okay, we've gotten that already. So let's take a look here, 'cause some of these are getting to be redundant. So let me just show you this slide. Okay, here are some of the ones that you would come up with. All right, I got to scrape off the tubes. Nobody mentioned, don't I have to drill the center of that pier? That brick's not solid. That's a brick, brick, brick. It's just a circular thing. There's a hollow spot in the middle of it usually. So I'm gonna have to drill the center of the pier. Okay, you got 16, trench around the pier, we got 37, wood injection. Now if there happens to be a framed up wall above the pier upstairs in the structure, in the house, then you would have to do some wall foaming in that because you don't know if those termites have already migrated up there. So 40 is a possibility. Now one of you said 12, all right. Now let me show you here in the document camera how that might come into play. So here's a crawlspace, here's the infested pier right here, all right. So I've done all the things I need to do, I've done 16, I've done 9, I've done 37 above it. Let's say there's no partition wall, so I don't have to 40 it. Now remember, it's 10 feet in any direction, 'cause this is a full liquid treatment. Well, that means I have to trench and treat along this foundation wall 10 feet in any direction. So that's a 12. I'd also have to also, if this was a hollow block foundation wall, I'd have to drill it out. If it was double brick, I'd have to drill it out, okay, for a portion. If this pier is within 10 feet of this one, then I have to do the same to this pier. So remember, it's 10 feet in any direction, think of, you know, going the whole way around there. And that's how these would come in. If there's cellulose debris in this crawlspace, I need to take that out as well, so I'd have to add 13. So it's one of those things that you have to kind of think through the process of, okay, I'm going... It's not just 10 feet on each side, it's any direction. And that's how that works, all right. Now how many of you think you get that, 'cause this is a huge concept? You have to treat every conceivable entry way. You know, we're no longer looking at this as a perimeter plus or a directed liquid. For all of these programs, you have to treat every conceivable entry way that termites can get into the structure. No matter what it is, it's just the matter of how far you go and on your liquid treatment, your director liquid bait, your Sentricon HD is 10 feet in any direction, in your printer plus it's 5. Okay, excellent. Okay, that'll give you the idea there. Now one of the questions that comes up as this one... how do I decide which treatment plan to use? Let me just give you a couple of factors here, and you might want to write these down... All right, and tell you why you might want to consider these. Let's take a look here, there's really three factors involved. Number one how long do they expect to stay in the property? So inspectors as you're... You show the property and you start talking to them, that should be one of your questions. Hey, they're gonna have to carry me out of this place, all right. So I expect to be here another 20 years. Well, if that's the case, I probably would want to sell them the most comprehensive treatment they could have, which would be a liquid treatment if your branch does that, all right. If they say, well, I'm probably gonna be moving in a couple years, or gonna need a bigger place because our family is growing that type of thing. Then I might say, you know perimeter plus will probably take care, and it also depends, is there any infestation, okay, which is another one, the factor. So longevity has something to do with it. If I'm just gonna be there a couple years, the perimeter plus might take care of it, or maybe just a Sentricon baiting system, that may be the way to go. You know again, that's the first thing. Okay, the second thing is product concerns. These are your green folks and this is where you have to be observant. If I go to a home and I do an inspection, inspect tours, and I see a recycle bin for plastic, one for tin cans, one for newspapers, okay, one for glass, I see everybody's shoes lined up by the front door, I see a Mother Earth magazine lane on the coffee table, I'm gonna figure, this is a green person. The last thing, they're gonna want is 300 gallons of Termidor being used to treat their home. So that may drive inside, I may say, you know what, I think a bating systems are way to go here... Or perhaps a perimeter plus, because that's less liquid than any of the other ones. The third factor is going to be the current number of infestations. We already said that if you have more than two infestations you cannot use the Sentricon HD program, you've got to use something else. If I got... And think of it this way, if you find more than two infestations, if there's more than two infestations visible to you, imagine how many there may be that aren't visible to you. They're occurring in the walls, so in a case like that then you may want to opt out to go to a liquid treatment or perimeter plus or something like that. So how long that they expect to stand the property, you know, is there a sensitivity to having termite a side, use period and what's the condition of the property in terms of the number of termite infestations. Those are some things that might drive your decision. Or maybe you think, you get it... Yes I do know, I don't. Those who want to consider the needs of the customer, always put the customer's needs first. Don't look at this, as I got to make a sale of A, always do what's right for the customer, all right. You're trying to protect your biggest investment, all right, you know, they're depending on us to do that, we're premium company, they expect us to get it right, the first time, right. That's what they expect from us. So one of the things I would do is find out from your managers, what treatments can we do in our branch, because that's gonna limit your choices if you can only do a couple of those. So find that out. Now another question that comes up is "Gee, how do I remember? How do I determine which treatment specifications I'm gonna use? Well, you've got your treatment protocol pages there as you can go to, right, that's gonna help you out. Okay. The other thing is to look at your treatment plan in terms of zones, what do I have to do on the outside? So if I'm gonna do a full liquid treatment, what's it gonna require me to do on the outside? So I go to my matrix, I look at the full liquid treatment column, I should know what treatment specs I would typically use in the outside, which is gonna be your 12s your 11s your 21Cs, okay that type of thing and I ask myself, okay, you know, do I have to do trench and treat, yes. Are there any expansion joints I have to deal with like, on a patio or walkway. You know is there any kind of dirt filled porches? And then inside, what do I have to do? You know if I'm on a slab house... You know, if I'm on a slab, then one of the first things I have to take a look at when I walk into the bathrooms is what are my alternatives, because you know, you're gonna get push back, when you start talking about cutting holes and walls to install bath traps, having to drill a hole for the toilet trap, you know, to treat underneath the slab for that, or the sink, you're gonna get pushback from the folks on that, they're not gonna want you to do that. So you better have a plan B on that. Know what your options are or you have to be persuasive and letting them know, look this is prime time for termites, how they get into your structure, we got to make sure that we cover these areas, otherwise you're gonna be very vulnerable to having a termite problem down the road. And we're quite frankly not gonna treat a property, if they don't let us the way it needs to be treated, and do it that way. So think in terms of zones, what do I need to do in the outside, what do I need to on the inside and look at it that way? Now another thing inspectors, you want to do this preliminarily, and termite specialists you want to do it when you get to the job. As there's a couple of things here... Always let the folks know about how much time is gonna take to treat the job, complete the treatment, okay. For a lot of people this is their first time inspectors, they've never had a deal with anything like this in their entire life. So make sure, you let them know, you know, it's gonna take two hours, it's gonna take four hours, you know, what's it gonna take, because the last thing you want is for our termite specialist to go out there, they set up, they get everything ready, they're out there treating in 15 minutes into it, the person gonna say, ah, well, you need to move your truck, I need to go pick up my kids at school. Not a good thing, let's get that all settle up front, before they actually start. The second thing inspectors as you need to tell me about the cosmetic inconveniences gonna occur, what's gonna happen to their property. Now if you think that, by just skipping this piece, you know, I'm just gonna tell him, I'm gonna drill and do this and if they don't say anything, I'm not gonna mention it is you will short-circuit this whole job. You know, if you come out, if that termite specialist comes out of the house, and you never told that customer, that you have to drill through the route joint in their top floor, they're gonna be very upset, when that termite specialist walks in with that Hilti. And says, "What are you doing with that?" And then I tell you why, I need to drill some holes in your floor. Ah, that's not gonna happen. You know that inspector never told me that, that is not gonna happen and the whole thing is gonna come to a close, all right. So tell him right up front, paint the picture, you know, we need to dig a little 6 inch wide by 6 inch deep trenches, this is why we're doing, this is what' we're gonna do. I need access to you know, you're gonna need to pull the carpet back, so we can get along the outside wall here to the expansion joint on the inside, so we can treat that. we're gonna need to treat your plumbing penetrations, let me tell you how that works. And get those cosmetic issues squared away right up front. Okay, the next thing you have to take, make sure that the folks know, is what are they need to do to get ready for this treatment? You know, our termite specialists are expected to do so much production in a day. So basically inspectors, your job is to sell the job, the termite specialist job is to go do the work, all right, to deliver the program. They get out there and nothing in the garages has been moved, all right. How they suppose to their job? So now they got to take time to move all that stuff. Well that's what you have to figure out, as what do you do in a situation like that, and we're gonna talk about that pretty much in the next module. But let the folks know what they need to do, they get two cords of firewood stacked up against the side the house, we're not gonna trench around the firewood, all right. They need to move it and needs to be moved before we come and do the treatment. So make sure they know about that. If they get some furniture, they need to move out, you know, they got a China covered, against an outside wall and we need to drill an expansion joint, let them know, so they can go clean that thing out, 'cause we want to minimize that any kind of, liability that may happen from that, so make sure you have that conversation. And then also, you want to ensure them that we use all the, we use, you know, safety precautions in terms of the backflow preventer, you know making sure that the drills are grounded, so that we don't have to worry about shocks or fires and anything like that, let them know that. And then, termite specialists, when you get to do the job, you might want to just review these same things. So I get to the job and I let them know, "Hey, look, you know, I'm gonna need about three hours to do this. And I'd like your permission to park in your driveway so I can roll my hose and do some other things. And if you need to have your car out, you might want to move that out... You know, if you have to go somewhere while I'm doing the treatment." And let them know that right up front and then just dial down through those other things. So these are some things you have to keep in mind. All right, so... Let me ask you this question. How many of you think that you could come up with a treatment plan... Based on an inspection you've done? I did the inspection, I drew the graph, now I'm sitting there, in front me, I have to say, okay, all right, how am I gonna protect this property? Could you put the treatment specs on the graph? Could you pick the right ones? Would you know what program to use? How many of you think you could do that? Oh, good. Looks like just about everybody but one, 'cause I'm gonna give you that opportunity right now, all right. We're gonna have a little activity here in your workbook, all right. You're gonna find some graphs, all right. If you go to page 12 in your Participant Guide, you've got the instructions, okay. And then if you go to pages 14, 15, and 16, you're gonna find three graphs there... Three graphs. Now let me tell you how this is gonna work. Let me put the first graph up here and show you. What I want you to do is pretty much select the graph that's most typical of the area that you're in. So if I live in Florida, I'm gonna have a lot of slabs. If I live in Houston, I'm gonna have a lot of slabs, all right. If I live in, you know, Georgia, if I live in Virginia, you know, the Northeast, even the Midwest, there's gonna be crawlspaces, there's gonna be basements. So pick the graph that's most typical of the type of structure construction where you are. You're then gonna develop a treatment plan based on the situation that I'm gonna go over with you. You're gonna write all your treatment specs on your graph, all the treatment specs that you need. Remember, this is the code, this is the blueprint for the termite specialist. Use your matrix treatment protocol pages to help you out with this, okay. So that's how that's gonna play. Now let me just go to each of these graphs, 'cause I want to tell you a couple of things about them. So if we could have the document camera up, that'd be very good. Okay, so on the first graph... Okay, this is a floating slab home. Okay, floating slab, it has PP plus. So if you pick this one, I want you to use your treatment protocol pages to come up with a perimeter plus treatment. Now a couple of details on this... Okay, this is a floating slab, it's got a hollow block foundation wall, all right, it's got a garage on a slab, a separate pore, it's a separate pore from here, okay. It's got an infestation in the bathroom wall. It's got active subterranean termites with visible damage. So, you know, there's some softwood there, there's termites you can see. So you're gonna come up with a treatment plan for this if you pick this one. The second graph is a crawlspace. It may look familiar to you. Okay, this one says directed liquid plus bait. So if you pick this one, and you notice there's no infestations on this one, so you just need to come up with a preventative program and this is gonna be a directed liquid plus baits system. Okay, same thing hollow block, foundation wall, hollow block piers, it's got a dirt filled porch, it's got a patio on the back. The third option is a basement. And in this one, the basement, it's got a hollow block foundation wall, the infestation is in the sill plate, sitting on top of that hollow block foundation wall. Active subterranean termites with visible damage, you can actually stick your screwdriver in there, the wood is just falling apart, you see termites in it, it's got a dirt filled porch, it's got a patio in the back, and this one, you're gonna do a full liquid treatment, a full liquid treatment. So you're gonna pick one of these graphs, I'm going to give you about seven or eight minutes to come up with this, and then we're going to take a look at each one. Okay, so we're gonna put the countdown clock up. What I'll do is this. In case somebody does not have their workbook with them, I will put the crawlspace up on the screen and you can figure out the treatment specs for this one. So if we can just put that up and then maybe superimpose that countdown clock, Stormy, if you can do that. So let's put the document camera up so they see a graph and the clock is running right now. So go ahead, you've got eight minutes. [music] Okay, we got about a minute and half. What I want to do is I want a couple of phone callers because you're gonna share your treatments specs and I'm gonna put them on the graphs on the screen so everybody can see and then will determine whether they're accurate or not. And we'll be doing the floating slab first. Excellent, I like it. I've got two phone calls already. Very good. We got about a minute for you to finish up. If you don't quite get done, that's all right, but just, you know, document on these sample graphs, you know, what the treatment spec should be and do it that way. All right, so we'll let that... We've still got about 50 seconds to go yet, so... Okay, I only have one phone call. I need a couple more... 'Cause our time is gonna be short. Okay, now I'm just kind of curious. How many of you were able to get your plan together? Yes, I did. No, I didn't. I'm not quite done. Okay, very good. And the reason I asked that question is, inspectors, you got to remember this, when you're out there with a customer and you say, "Okay, hey, I'm gonna go do an inspection in your property and I'll be back in, you know, an and half, okay, an hour or so." Okay, remember, when you're done with that inspection, you got to draw that graph, you got to come up with a treatment plan, you got to check the Matrix out, see what kind of guarantee they get, you got to price the job, there's a lot to do, and nobody's gonna wait three hours for you to show back up, all right. So you have to be as quick as possible with being accurate. All right, let's go to Elias in Brandon, Florida. Elias, which one have you done, Elias? Okay, which one have you done? Ah, the first one, perimeter plus, floating slab. Okay, let me put this up here. And what I want you to do is just give me your treatment spec numbers and tell me where to put them, 'cause I don't... I can't see your graphs. So just tell me where to put these, all right. Let's start with the infested area. You're gonna want to put 1A to remove the tunnels. All right. You're also gonna put 37 to drill and treat the infested wood. Okay. What else? And 40. 40, all right. For the wall voids. Anything else? And then around the structure... Oh, in that bathroom area, we need to fix for the plumbing penetrations and a 5 for the bath trap. All right, got it. And then the 6 for the sink in the kitchen... And 12 around the house... And you need an 11 for the adjoining slabs. Okay, anything else? And a 21C for the porch right there. Okay. Okay, anything else? Am I involving dry woods in this as well? No, this is subterranean. Okay, then that's all. All right, very good. Thank you for the call. All right, now let just put this quick poll question. How many of you think that that looks pretty much the way you do it? Yes, I think so. No, I don't. And if you don't agree, then I want you to call me and tell me what you would do differently. Okay, we've got a couple of people that don't agree. So let's see. Let's go to Ryan. Ryan, I'm assuming you don't agree. So Ryan, in Pittsburgh, in Sixburgh. Hello. Are you from Sixburgh? Yes, Pittsburgh. That's right. Six Super Bowls, right? Yeah. Not a fan though. Aren't you? What would you do differently here? I assume that's why you called in. Yes. I would also put a 3 around in that... Is that an adjoining slab in the garage and the house? Yes. So you'd put it here? Put three along the... Yes, along the edge right there. All right. Anything else? Also, by the two entry waypoints to the garage where the bulk heads would be. You'd put a 3 here? No, on the inside. This is the inside. Yes, right there. Okay. Anything else? No, that's all. Okay, very good. Thank you. All right, now because our time is short, okay, the first thing I want you to understand is there is some... There's a little bit of wiggle room depending what happens here. But let's just take a look at the basic stuff. So our first caller... Gave us the 12s around the outside. That's correct, okay. Remember, this is a perimeter plus. There can't be any gaps in the treatment around the outside. So we got the 11 for the patio now. This is the one part that I probably would not agree with. And that is... Remember, this is a slab on grade so this is not a 21C, the 11 is what it should be... Because I got to drill that expansion joint so there's no gap going on there, all right. Now the second thing is that one of the other requirements for perimeter plus is anytime you have an attached garage, you must treat the expansion joint adjacent to the living space only. So this three is good. This, we don't need. This is optional, all right. Now if this was a directed liquid plus bait, I'd have to put a three here, a three here, a three here, all right. But on a perimeter plus, 'cause that's what this is, it's a perimeter plus, I'm only required here. All right, now let's get to the sticky part, the infestation, all right, active subterranean termites, visible damage. He was correct. You got to scrape off the tube if there is one. You said you got to do a 37, that's wood injection. If you have visible damage, then you have to do wood injection, all right. And so you'd have to do that, you'd have to do a 40 in the wall here, all right, because what happens is... I think I've got something here. What happens is there's termites in the wall obviously. That's how they got in there. So I'm going to need to treat 10 feet... Actually, perimeter plus, 5 feet minimum in any direction. So I have to treat this whole area in red. Okay, also he told us that you need a 5. Yeah, you have to put a bath trap in no matter what, right? Doesn't perimeter plus require a bath trap even if it's a preventative? Yes, it does. Now because there's an infestation, I have to also treat the toilet and the sink drains. Now in this particular example, and, termite specialists, this is where you want to get with your service manager, if this is a freestanding sink and the toilet's right next to it, I can just do one penetration right here and get both of them. As long as I'm within 24 inches, that's gonna work, okay, I can do that. Now this is where it gets a little bit more problematic, okay. Remember, I said this is a hollow block foundation. So you have to treat every conceivable entryway there is, which means on the outside here, you're gonna have to do a number 9. You have to drill the hollow block also. You have to drill the hollow block. Isn't that a way termites can get in? Maybe that is the way they're getting into the wall right now, okay. So I have to do that. Now remember, this is a floating slab. So there's an expansion joint along here as well. So it's gonna be a little hard to treat this expansion joint with this tub in the way, the sink in the way, this toilet in the way, so what I might want to do is just do a short rod from the outside 'cause I have to drill into the foundation wall anyhow, right, to treat the cores of the block. Well, what I do is I just drill right on through the other side and deposit the material along here in this treatment area only. So this is what it would take to do all this, all right. So if this was just a perimeter plus, I could just use the 12s, the 11s, and the 3 in the garage and do the bath tub, and I'd be finished if this was a preventative. But because we have this infestation, we've got to treat in all these areas. All right, how many of you think this makes sense to you? How many of you think you get it? Any light bulbs going at all? All right, excellent. Okay, then I need another caller to do the crawlspace, which would be the next one. So I need that caller sooner rather than later, if you know what I mean, all right. So let's do that one. So I'm gonna put the crawl up. And this crawlspace is a directed liquid plus bait treatment, same thing, you're gonna give me your treatment specs and I'm gonna write them down. All right, let's go to George in Roanoke. George, go ahead. Tell me where to put these things? Hello. Go ahead. I would just go with a 43, since there are no actual infestations. I would put down monitoring stations to more or less keep track of any activity that might occur. See, you can't do a 43, George, 'cause remember we do Sentricon HD, that's a bait from day one. Okay, so baiting systems. Right. So you have to put a 42. A 42. Excuse me. Okay, remember, I told you to change that on your Matrix 'cause we don't do bait, we don't do the monitoring anymore. Anybody buys a directed liquid plus bait or a Sentricon HD, they have to put a Sentricon system in. All right, now what else is required on this if it's a directed liquid plus bait? Or is that it? Yeah, that's what I've got. Okay, well. Good. Well, thank you. I appreciate that. Can somebody help him out? Is there's anything else we got to do here. Let's go to Daniel in Columbus, Georgia. Daniel, go ahead. Yes. Hello. Yeah, go ahead. I would put 12 all around the outside of the structure. All right. And I would agree with you on that. Okay, anything else? That's all I got for it. Okay. All right, very good. Thank you. All right, you notice there's no infestation on this graph, okay. So really, because there's no infestation, if you follow the Matrix Protocol Guidelines, all you have to do is trench around in the grassy areas, right, and put the bait stations in. That's it. There is nothing else you have to do unless your manager says, "Hey, look, I want you to do always treat dirt filled porches, always treat the patios. Just put a complete wrap around this thing." If they tell you to do that, then that's what you're gonna do. But in this case, according to the Rollins treatment protocols, this covers it, right here. Okay, this covers it. Okay, does everybody see that with this one? Yes, I get it. No, I'm not quite sure. Okay, John in Alexandria. John, do have a question or you're just gonna add on to this? There's a lot of... Right over here... John, are you in a tunnel or what? Hello. Get little closer to your mike, your tablet. Yes, sir. Hello. Yes. Okay, I've got 13 and 13A. Okay, for the crawlspace, right? Yes. All right, let me just tell you something about that, everybody. I'm gonna put this down and I'll tell you about it in a minute. Do you have anything else that you would do? Well, I've got 21D on the patio and 21C on the dirt filled porch. Okay, let me just clarify. If I was gonna do this patio, it would be an 11. 11? Yeah. If I was gonna do this 21C is the preferred method of treating a dirt filled porch. Yeah, 21C. Yeah. That's the preferred method, all right. Now sometimes you can't do that. They won't let you drill down through the top. Okay, anything else on this one? That's all I've got. Okay, very good. I want to address the 13 and 13A. Okay, this is the deal. Do not automatically put stuff like this on here, okay. If you find cellulose debris in there that needs to be removed, then we put a 13 on there. If there's two little sticks of wood in there, you know, take them out there in your inspection, don't let them lay in there. Take them out, and that's it, okay. And there's no need for 13. We can't have anything on the graph that the technician is not gonna do. So if you put a 13 on the graph, they're gonna be in there looking around for cellulose debris to remove. And if there's none in there, they're not gonna take anything out, which means that treatment spec can't be on the graph 'cause it's not something we did. We can only have one here what we did. Just like if they decide to do something different, let's just say that you didn't put in 11 or 21C on here, and they say, "I'm gonna treat these anyhow 'cause that's what the manager wants." Then they're gonna have to add these two treatment specs. Or reverse. If you put them on here like this, and they say, "Hey, look, my manager doesn't make me do this." And if they don't do these porches and this patio, then they have to cross them off and that's how that plays. All right, we don't... we're not gonna have time to do the third one, the basement 'cause I've got a couple things to close out here with. How many of you feel better now about understanding what a treatment plan really is than you did two hours ago? Yes, I do. No, I don't. Remember, it's like going to the restaurant, I'm getting chicken, full liquid treatment, I'm getting steak, directed liquid plus bait, you know, I'm getting vegetarian, Sentricon HD, the light menu, all right, and just look it that way, and then look at certain treatment specs go with certain programs, they're not all the same. There are some similarities, but then there are also some differences as well. All right, very good. Okay, couple of things here, little post work for you. Okay, first thing, again, you got to know your treatment specs, so continue to learn those, inspectors and termite specialists. You know, you have to also know, you know, how we apply them, how do we do a short rod, you know, how do we do a borate treatment, know that. You have to know what treatment options are available in your branch, all right, can I do all four, can I just do two, what are they. And I have to know what the differences are. And you got to get that to the point where you can literally just snap it right out. You also have to know how to use the Matrix. Now you see the Matrix Treatment Protocol pages, later this afternoon, inspectors are gonna take a look at how you use pages one and two. And then, also, you have to know what's gonna be the best plan for my customer, all right. What's gonna be the best plan for my customer. And then we have to also be able to know how to explain to the prospect what they can expect during the treatment, what are the cosmetic issues, what are the preparatory things that they need to do. I got to make sure I do all that. Now you've got a couple of exercises to do after this module is over, okay. There's a treatment spec activity in the back of your workbook there and you can just follow the directions on that, and then you're gonna have an inspection report and a graph to draw based on a scenario that's there, okay. And then you're gonna basically use the type of treatment that's typical of your branch. So just very similar to what we just did with these graphs. Put your treatment plan on there, then you're gonna go it share with your branch manager or your service manager and they're gonna review it and they're gonna give you some feedback on the accuracy of your treatment plan. So those are a couple of post activities here that we need to do. Okay, last quick poll question. Okay, how many of you feel you learned something in this module that's gonna be helpful to you? Are we getting better? I guess that's really my question. Are we getting better? We're gonna take a break until 1 o'clock, all right. I'm gonna have a special guest at the 1 o'clock module At the Job. And At the Job is gonna be the last module required for the termite specialists. You're certainly welcome to attend the Matrix, it's not the same as the IVOD that you should've all watched. This is a working kind of module where you're gonna actually be doing some figuring on some scenarios. If not, that's up to you. At the end of the At the Job, we'll give you the final exam instructions. I will repeat those again at the end of the Matrix module just to make sure everybody's clear. So let's go take our break and, you know, get something to eat, nourish up, 'cause we have an interesting afternoon coming up. So I appreciate your involvement in this module. It's always good when you volunteer and you come forward. And let's keep that up for the rest of the day. So I'll see you back here at 1 o'clock Eastern.

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Duration: 1 hour, 43 minutes and 3 seconds
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Posted by: rbanderas on Dec 20, 2016

NHT Day 09 01 Treatment Plans

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