2018 - Party Central Training
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Hey, guys, thanks so much
for joining me today.
I just want to welcome
our directors
and our organizational leaders
to the training.
And I know we probably have
some business leaders as well.
Thanks so much
for joining us today.
We're going to go through
just some quick things
because exciting.
You guys are now invited
to the Playground
for Party Central.
I just want to go through
a few things with you today
and start out the training.
And hopefully, you'll join us
for a few weeks coming up.
All right, so we'll go ahead
and get into it.
Today on the agenda,
we're going to summarize
what's coming up
in the next few weeks
so that you know what's planned.
We're going to talk about
what this
Party Central Playground is
and give you
some important information
to help you navigate
through that Playground.
We're going to show you
how you can provide feedback
as you find things as you go
through the Playground.
And then we're going
to talk about the dashboard
and the navigation.
So just a little bit
of scheduling information,
it always helps to know
what's going on.
So the business leaders joined
the Playground four weeks ago,
right after
you guys got the video
telling in the worst
and over kind of teased
about the Playground
and then today, of course,
directors and organizational
leaders are joining.
And then on July 26th,
we'll invite
the entire Salesforce
to play in the Playground.
And then in September,
after the August sales,
that's when we're going
to start the roll out
and we'll talk about that
more as we get closer to it,
but I just wanted
to give you guys
sort of an idea
of what's going on.
And then the training schedule
for our Directors
and Org leaders.
Today, we're, of course,
going through the things
I shared with you,
we'll have more training
next Thursday at noon,
the 28th of June.
We'll go over dating a Party,
adding guests, entering orders.
And then we won't have
any training Thursday, the 5th,
because it's right
after the holiday.
I know a lot of us
are traveling.
And then on July 12th,
we'll finish up
your specific training
with guest and host access
and closing the Party.
And then the next week,
we'll start training
for everyone.
All right.
So what is the Playground?
Just went up, take a few minutes
and talk about
why we're calling
this a Playground?
And I love this image for that
because when you think
about a kid
who goes to the Playground
for the first time
and they're looking at
all of this really big equipment
and they see the monkey bars
and they're may be afraid
to try them
and they see the swinging bridge
and they might try
to go across it
and really slowly
and very carefully,
and then after they've been
to the Playground several times
now they're running
across that bridge
and they're flying
through the monkey bars
because they've had time to play
and they feel comfortable.
And that's exactly what we're
trying to give you, guys,
is a chance to play and play,
and feel comfortable, right,
because
this is a really big change
from the system
that we've had now
for so many years.
And you need the time
in there to feel comfortable.
So even though
you're going to go
and you're going to notice
there are some things
that aren't quite ready
and I'm going to go through
those with you,
it's just important
that you play around,
that you click around,
that you get comfortable
so, you know,
don't think of this as,
"Oh, if I have time,
I'll do it."
You try to actually schedule
sometime
over the next four weeks
to go and play around.
And it's going
to really be helpful to you
and then also to your teams
and your organizations
as you help train them
when they come
into the Playground.
All right, so again,
this is a demo.
I think of it
as a training ground,
a preview,
a test testing environment.
It's not real.
Okay, so you can't put
real parties or orders in it
because it's not connected
to anything that's live.
So this is just a play.
And there's no links currently
between the system
and My.Tupperware or My Sales,
or Tupperware.com.
Now all the data that
you enter into the Playground,
just want to give you
a heads up,
it could be lost
at any minute, right,
because as you guys are playing
we're actually going
to be adding things
to the Playground
because we're still
in our development process.
So for example, next week
we're going to be adding
a few new functionalities
into the system,
and you might notice that
you entered
some orders this week
and now they're gone next week.
So if that happens,
if you happen to go in
and something's
not working quite right,
like you're trying
to add an order
and it's not quite working.
You know, give us a few minutes
or give us a few hours,
we're probably just adding
some things to the system,
come back, and start again.
All right?
And then, of course, at the end,
when the Playground is done,
we're not going to be moving
any of the data
that's in the Playground
into our live system.
So just know that
all of that is just to play
and you don't want to go in,
for example,
and a bunch
of customer information
because it'll be gone.
When you do log
into the Playground,
you're going to get a pop up,
just reminding you
that each time, you know...
Don't forget,
this is a Playground.
It's not real, all right?
We don't want anyone
putting in a Party
and expecting
something to happen,
something to ship.
So I mentioned,
we're letting you guys in early,
so there are some things
that aren't quite ready
because we're still
developing them.
And this is just a list
of some of those things
that aren't yet ready
for the Playground.
So fundraisers, cash & carry,
sales aid bonus points.
You can say that
a Party is TupperConnected,
but you won't be able to view
any of the display of that
TupperConnect Party.
We're not going to be
standing emails right now
from the
Party Central Playground,
no SMS for invitations.
I'm going to give you
some fake credit cards to use,
but we don't have
Tupperware Card payments
that are, you know,
cards that you can use for that
so that's not turned on
right now.
And then
you won't be able to see
any shipping information
and the global navigation,
we're still cooking on that one,
so those aren't quite ready
for the Playground.
So this was in the email
that you got today
definitely save that email,
also this training
that we're doing today
is going to be
in the training section
of My.Tupperware and the digital
and social media section
just for Directors and up
so you can go in
probably early Monday
and be able to see this here.
But in order to get in,
you're going to go
to partydemo.tupperware.com
and then your login information
is your Consultant ID
and the password partydemo123.
And we just ask
that you not share
your login with anyone
that this is your login.
We're going
to give everyone a chance
to play in the Playground
on July 26th.
We'll invite, you know,
your teams
and your organizations,
but for now this access
is for you.
So please,
just keep it to yourself.
Now mention some
testing credit card information.
Obviously, you're not going
to put your credit card in
when you're placing a test order
in the Playground,
so we have for you some test
or fake credit card numbers
that you can use.
You can choose any of these.
And just know that
when you place an order
up to $1,000
that it will be approved.
If you try to place an order
for more than $1,000,
it will be denied, it will fail,
and that's just
because we use these cards
and we need to see them fail
for certain things,
we need to see the error,
so we have it set up that way.
So just try to keep
those orders under $1,000.
And then, of course,
we want to get your feedback.
And so it's very important
that if you find a bug,
if you have a question,
if there's a comment
that you go to this form
that we've created
and put in that feedback.
And it's just
at partycentral.tupperlive.com,
and additional few questions
that we'll ask you
to fill out there.
You can even attach screenshots,
and that's very helpful to us
because then we can go back in
and see
what you guys are seeing.
All right, so let's move on.
That's all
the important information
I have to give you today.
I just want to show you
a couple of things for this week
and I want to start
with the dashboard.
The dashboard is actually
where you land
when you first log
into Party Central,
and you'll see that you have
your navigation on the left,
you have recent order
in the middle
and you have your open party
is over on the right.
So this is really
recent information
that is pertinent
to what's going on for you.
And I want to focus in
on the open parties.
I'll zoom in on that.
This is on the right.
And you'll see that each party
that you have listed here,
that's open, it's going
to have a little block, right?
It's going to start
with that blue square
that has the date
and the time of the party
and then each little block
has the party's description,
it has the reference number,
the host name and address
and has your RSVP information,
and then it also has the status
and the sales.
So this is a really nice
little summary
of each party listed right there
on the dashboard for you.
And if you look
at the mobile view
that you have that
same view there, right?
On the dashboard,
you're going to see
those open parties
first at the top
and your recent orders
at the bottom,
so that looks the same on both.
If we look at that
open party section,
you'll see at the top,
it says "Closed Parties."
If we click there,
now we can see
our recently closed parties
as well,
and the same on the mobile view.
All right. So the date book.
Let's talk about the date book
just a little bit.
So over on the left
in the navigation,
the second option
is my Date Book,
and when you click there
you have three different views
that are given to you
for your Date Book.
And when we say Date Book,
this is really
all of your parties
that you have planned
in this little digital
Day Book online,
so the first few
is the Agenda View
and that's what we're looking
at here on the screen
and it's just a list
and it shows you
those little blocks
for each Party
that is coming up.
And you can change
the date range.
It defaults
to its day plus 30 days,
but you can change
the date range here
in this box on the right
and that will change
which parties you're seeing
on the Agenda View.
Looks the same
on the mobile except the dates
that you choose are up
at the top.
The next view
is the Calendar View.
This is probably
my favorite view
for when you're dating a Party,
maybe you're sitting,
maybe at a Party
you're asking people to date
into the next Party,
and you can open up
this Calendar View on your phone
and show them
which dates are available.
I really like this view.
Obviously,
this looks like a calendar.
At the moment,
it only shows you parties.
You can't synchronize it
with another calendar
or add anything else.
Right now it's just parties,
okay.
That's how
we're getting started.
You can use these little arrows
on the right
underneath the Action button,
so you go back a month
or forward a month
then you can just use that
to navigate the Calendar View.
And it's the same
on the mobile view as well.
And then finally,
we have the Map View.
This is really cool.
You can see all of the parties
you have coming up
as pen points on a map.
And you can change
the date here,
the same way
you did on the Agenda View.
You have that
little block or box
on the right
under the Action button.
And it looks the same
on the mobile device.
And I'll show you guys
next week.
It's really cool too
when you click on the little
pens in this Map View,
it opens up a neat view
of each Party.
So I'll show you guys
that next week.
And, of course,
you can see that yourself
if you go in and play.
And then we'll move on.
The last thing I want to touch
on today is navigation.
You know, it helps to be able
to know how to get around.
So the main navigation
for Party Central
when you're on the desktop view,
it's over on the left,
it's that sort of
tealish green bar on the left.
And the first thing
you have there is the dashboard
and then you have
the Date Book as well
and then my customer,
it's there and my history.
The next piece of navigation
that's really important
is this plus symbol
on the top right-hand corner
and that we call
the Action button.
And this Action button
is actually kind of smart.
It knows what page you're on
and based on what page
you're on the options available
to you will be different.
When you click
that Action button,
it drops down the options
that are available to you
and then it changes
to a dark blue X.
And if you're done
with that navigation,
you can click the X
to collapse it or you can choose
which option you want from here.
These are just a couple of ways
that you see
that action options
on the dashboard menu,
you can see,
you can do a New Party,
a New Fundraiser,
and a Non-Party Order,
but if you're inside
the actual party,
then your options change
to at Order,
at Dating and Guests,
and Close Party.
Now if you're
on the mobile view,
obviously there's no room
on the left
for that left navigation
so it's collapsed up
into this little hamburger menu.
Those three horizontal lines
in the top left,
and if you click on those lines
it will expand
that left navigation out.
And if you click on Party,
it's going to open up
the options.
And right now those options
don't quite match
what you see
in the desktop view,
but you should see
those options matching
very soon.
The Action button
is also on the mobile view,
but instead of being
in the top right-hand corner,
it's in the bottom
right-hand corner.
And when you click on it,
the options actually pop up.
And that's all I have for today.
I have some time for questions.
Jermaine, do we have
any questions in the chat?
Hi, Anna,
yes, we do have a few questions
that I come through
most of them,
but there's a few
that I haven't got to just yet.
So let me just start at the top.
First question was from Ellen S.
Well, would be able to search
for close parties,
no longer showing
on the dashboard?
Yes, so one of the great things
about this is the search.
And, you know,
the search is going to work
a whole lot better
once you guys are entering in,
you know, more information,
fuller information
about your guests.
So you'll be able
to search your past parties
on even more in details
than you were able
to in my sales.
So you'll be able to search
based on the customer,
the host, all kinds of things,
there will be a search there
in my history
on the left-hand side in that,
that's the bottom option
in the left now.
Okay, we have another question
from Sarah Branston.
- Her question is...
- Hi, Sarah.
Will sales aids party
be an option when it is live?
Yes, so it's not in there now,
but that is one of the things
we listed,
that's not available yet,
but it will be available.
We're not going to take
anything away from you guys.
And a new question just came in.
Will the current customer/lead
contacts be imported
into the customer search?
Okay, so the way
that the contacts work
is that your
My.Tupperware contacts manager
is going to be the master.
We'll call it the master, okay.
So anything that you put
into Party Central
is going to move over there,
but as far as moving
in the other way
that won't be happening
when we go live, right?
Mm-hm. Okay.
Another one just came in.
Will there be an option
for when people do not have
an email for us to use?
All right,
so one of the questions
that we've been getting
from a handful of people
is about this guest email
because it is when you go in
and you play you'll notice that
when I enter a guest
whether I'm doing it
to invite them at the beginning
or whether I'm adding them
to enter an order for them,
we are requiring
the email address.
And I know
there are definitely cases
where that could be a problem,
we have some communities,
some people
who sell to some communities,
of people who don't do email,
but most people who tell you
they don't have an email
or just telling you that
because they don't want
to give your email, their email.
So this is something
that I will tell you
that we're thinking about,
but I also want to say
it's really important
that you try to make them
feel at ease about
giving you their email
for several reasons.
You know, one, this is how...
You are going
to completely change
how we communicate with them.
When they place
an order today with you
and they give you
a piece of paper,
they have no idea
what's happening
with their order or anything
unless you're calling
and unless you tell the host
and the host is calling them,
but now
when you enter into Party,
all right, the order
and the Party Central,
we're going to send them
an order confirmation email.
And when it ships,
they're going to get a shipment
if confirmation email.
And we can't send that out
if we don't have
their email address.
And then we're not going
to automatically add their email
to some sort of list
and start sending them
in emails.
We're not going to do that.
So that's something
that we want them
to feel really comfortable about
that this is not a way
that they're going to get tons
of email from Tupperware,
that's not what we're about,
guys, right?
You know, up to them,
whether they want
to get emails from you,
but we're not going to just
start sending them emails.
I know that
there are some people
that are going to have
some concerns,
again we're thinking about it,
but I would just urge you,
you know, this is important
information to have.
I'm not really sure
what else to say about that,
but just now
we are thinking about it.
I think there were
all patiently waiting
because the questions
are just floating in that...
Oh, that's fine, that's fine.
Okay, Michelle Berry.
Hi, Michelle.
I guess,
I noticed one of the features
on the order summary page.
She asks, what is the notes...
I'm reading
the right thing here.
It is your notes,
shipping notes, okay.
What is the notes feature
for within the order area?
The notes feature
in the order area?
- Yeah.
- All the little, yeah.
So that's just for you
to enter in, little notes.
You know,
you have the notes section
in your contacts,
manager of My.Tupperware.
I don't know
if any of you are using that,
but it's really helpful
to add information
about the guests,
anything from,
you know, they have three kids
and their names
are Johnny, Susie, and Bill
to they're really interested in
expanding their
Modular Mate collection.
So this is just a place
for you to put,
you know, information
so that you can remember
when you talk to them next.
Mm-hm. Okay.
Next question
is from Adela Stamp.
She asks, will the
shipping charges increase
per customer order?
Oh, we're not making
any changes, Adela,
to any of the shipping charges
or how any of that works, right?
We're just changing the system
and where you go
to enter orders,
so all of that
direct ship charges
if you're in the US,
the other down the regular party
should be none of that changes,
this all staying the same.
Okay, next Alan Annes,
I believe this is a follow-up
to a previous question
about contacts and email.
And she simply asks,
will be able to import?
Will be able to import?
So remember,
I said that the contact manager
in My.Tupperware is the master,
and I believe you can import
from certain
email address books already,
so you can definitely do that
from there.
Google, Gmail.
Yeah, that's it.
I'm sorry.
Gmail, Hotmail, and Yahoo.
Yahoo, that's it.
Those are the three.
So you can do that already.
And again, that's your master.
I mean, we're going to keep
the contacts synced up
between Party Central in there.
Okay.
I have a question from Arlene.
She asks, will we still have
to have the $175
put into the Party manually
for it to be considered Party?
So that question's
a TupperConnect question, right?
So currently, when you have
a TupperConnect Party
and that is not changing at all
with Party Central, right,
it still works
exactly the same way
you still need to have,
your paid My Tupper site,
you can invite people
or your host can invite people
through TupperConnect.
We will still have
that $175 requirement
because remember, TupperConnect
is in addition to the Party,
it is not replacing the Party.
So that will not be going away.
Okay, another question this time
from Melanie Miller.
I believe this also ties
into a previous question.
Her question is,
will the email address be
our property
or will the Tupperware use it
for their emails too?
Okay, so that's a really
pretty big question, right?
So when a guest gives the host
or gives you their email address
then obviously
that's something that's going
into your contact manager
for you to be able
to send emails.
And if they do opt
in to email us,
any emails that we would send
would be on your behalf,
but we would never
that they don't belong to us.
Those email addresses aren't
something
that we're going to use.
They came through you, right?
So I won't answer
property questions,
but I will tell you
what our actions
and our intentions are,
and that is that
we would not contact
those customers unless one,
they opted in, and two,
it was on your behalf.
I hope that answers
the question.
Okay, one moment,
I'm scanning
for additional questions.
Michelle Berry asked,
will you be adding
a shipping instructions area?
A shipping instructions area?
That's a good question.
If you kind of understood
what's Stein Ove said
in his little teaser.
There's going to be
some really cool features
for guests at your parties
and Party Central
and so they'll be able
to see the shipping on a screen
instead of just hearing about it
from you on a paper order form.
We do have the ability
to put instructions there
if we need to.
So that's something that,
you know,
that would be a great thing
to go put into the feedback form
so that we don't forget
just that we can think about
that because I'm thinking,
yeah, we do that
on tupperware.com
and it might be
a good idea there to.
- All right?
- Okay.
Last, a few people
have commented about
issues getting passed
the address field.
This is an issue that
actually just started
occurring this morning
and we have identified
that issue
and we are working
on resolving that.
So we are aware of that
and will be resolving
that for them.
Yeah,
and that goes back to
what I said at the beginning,
guys.
So if you run into an issue,
remember,
this is something we're in
and working in everyday.
Just give us a couple of hours
or hopefully,
you know,
half a day at the most,
for those little things
and we can get them fixed,
all right?
Is that it?
Awesome. All right.
Well, thank you, guys,
so much for joining us.
Again, I'm going to post this
or have Madeline post this
in the training section,
and we will be back here
next Thursday at noon
and we will go over
some more information
about Party Central.
In the meantime,
have a lot of fun
playing out there
and giving us your feedback.
Again,
thanks so much for joining us.
See you guys later.