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44508_9 Contract_to_Contract_Move_in_CSCC_-_2-Tier_Partner_VOD

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[♪ music ♪] [2-Tier Partner - Instructional Video] [Contract to Contract Move in Cisco Service Contract Center (CSCC)] Welcome. This video describes how to perform a contract-to-contract move in Cisco Service Contract Center. Contract Management within CSCC allows you to merge one contract to another contract with the same Bill To, service level and customer. After watching this video, you will be able to perform contract-to-contract moves. Please note the contract that you choose to merge must first meet a series of requirements. The contract must have an entitled status of "Active", "Signed", "Overdue", or "QA Hold" and must not have a network service type. If these requirements are met, Contract Manager will determine which contracts are eligible to merge with your selected contract. For more information on contract status definitions, please see the Contract Management User Guide located on the 2-Tier Partner Portal. To begin, locate the contract you want to perform a contract-to-contract move with either through the dashboard, Quote Manager, or search options. For purposes of this video, we will locate the contract through the search options. Once you have located your contract, navigate to the Action drop-down and click on Merge an Entire Contract to Another Contract. Click Go. A Contract-to-Contract Move - Submit Move Request pop-up window will appear. Here you can click on the Retrieve Target Contracts button to request a list of eligible contracts, or you can type in the target contract number you wish to merge with the source contract in the text field provided. You can also type in New to merge your source contract with a new contract if there are no existing eligible target contracts. By clicking on Retrieve Target Contracts, CSCC will display those eligible contracts available for you to perform the contract move. For purposes of this video, I will select the first contract and click Continue. A notification that the move will be validated and processed offline will be displayed. Enter recipient's email and notes, if any, and click Submit. You will receive an email message once the move is processed and complete. For more information on these functionalities, please see the Contract Management User Guide and Presentation on the 2-Tier Partner Portal. You will now be able to perform contract-to-contract moves in CSCC. For more information shown in this video, please refer to the Contract Management User Guide and Presentation on the 2-Tier Partner Portal. [♪ music ♪] [Thank you.] [Cisco] [♪ music ♪]

Video Details

Duration: 3 minutes and 6 seconds
Country: United States
Language: English
Genre: None
Views: 26
Posted by: ciscotv on May 24, 2013

44508_9 Contract_to_Contract_Move_in_CSCC_-_2-Tier_Partner_VOD

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