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NHT Day 10 04 Comm Debrief

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There I am, okay. So what we're gonna do, Slim Chancy said, Okay, that used to be my other name but I used to sing under Slim... No, that's not right. So I'm here, did you miss me? Okay, so what we're gonna do is your debrief. Now, before we get started, we have to understand that everybody here and my ear piece just fell out. Everybody here at Orkin and Rollins is expected to sell, that's part of your job. Obviously, if you're a sales inspector, account manager, obviously, that's your job to sell. But we also want our service specialist to sell too because it helps everybody and helps you. And I want to spend a few minutes just chatting on that subject. So why do you need to sell? Okay, see that third bullet point, I wanna put that third bullet point up to number one. Money, money, money, money, yeah, it kind of put more money in your pocket. Now the general expectations are that you're going to sell two things per month and it's gonna help grow. Let's face it, folks. I think I carried this earlier in the first module, first day I was with you, two weeks ago. Why are you here? You were here, you could say all these egalitarian reasons, "Oh, I'm here to serve the public to take care." No, you're here to make money, you're here to make a living to support you and your family, that's the bottom line. And we want you to be successful and to make money. So sales, service specialist, what can you sell? Well, you can sell any additional service to a customer who's been on the books for one year or more and any account up to a $150 per service. Any new account up to $150 per service. And any prospect that comes in contact to you and says, "Hey... Could you tell me about this? Can you service us, can you take care of this?" Yes, you can. Now... One of the things that you need to be aware of when you get a lead... Service specialist, when you get a lead, you have to register the lead, so write this number down, it's 1-800-603-LEAD. That's not 1-800-603-lead, that would be something different and that's not gonna do you any good, so... Remember, register your leads. Now, folks, the concepts of IPM that we've been talking about for the last few weeks... What are they? And how are they gonna help you sell? So I want you to think about them and then how are they gonna help you sell? So chat in some concepts of how do you think IPM is gonna help you so. So I want you to think about the concepts. Hopefully, by now you have the cultural and the physical and then the chemical but how are these concepts gonna help you sell? So Steven says, "Aim." So, efficiency, that's a good one. Assess and sell proper service. Knowledge is power. I think you're correct. Okay, know your available tools, so when you look at these things, yes, knowing your available tools is important, you have more options. So understanding these concepts of IPM... Remember, we talked about you being that consultant, you being that expert, you being that resource for your customers and then you can let them know as his expert, as his consultant, what can we do to help them? Remember, a lot of people still think of us as just the bug company where we kill bugs. Remember, we're a lot more than that. So we want you to be able to communicate and educate and then provide documentation when something goes wrong, Tim just talked to you about the great mustache you think is, you can see that cheesy mustache, yeah, it was cheesy. So remember, documentation always first time, every time, we always do documentation. So what can you sell? What are some examples? Well, it could be something like actizyme drain, the dumpster treatment, ILTs, tin cat covers, they have a ware house and the tin cats are perpetually getting run over by a forklift or something, we can help with the solution for that or bathroom care, auto fresh, auto flush. And again, folks, mosquito service this year, particularly in the Eastern third of the country should be very, very important to let your customers know, we can provide mosquito control for them. Particularly any sort of restaurant or place that's outside. Yeah, there's gonna be a lot of concern about the zika virus this year. So we certainly want to make sure that our customers know that we can provide assistance in suppressing that mosquito population. So some good answers on your part. Okay, so remember, when you are that consultant, when you are the expert, it's gonna help you sell. You got to show respect to the customer, if you don't show respect, they won't respect you. Remember, we're gonna show... That's very bad, Marlon Brando. Show up on time and on the date that you're supposed to. Remember, if they're not, if they say they don't want you on Wednesdays, don't show up on a Wednesday. Respond quickly and efficiently and effectively when there is a problem. So all these things, folks, these service specialists, that is gonna help put money in your pocket. The end of the day, that's really what it's all about. You making a living and a very nice living here at Orkin and Rollins. So, folks, let's take a look now at our debrief. So we spend a few minutes talking about sales but now I wanna spend a few minutes talking about your debrief. And what we're gonna do is go over some questions, then we're gonna look at a label and then finally at the end of this module, we're gonna give you information about your final exam and survey. So let's chat about the debrief. So let's look at our first review question. A customer's blank is their reality. Chat that in for me. A customer's blank is their reality. Perception, very good, very good, so a customer's perception is their reality. That is absolutely correct. Remember, if the customer doesn't think we're doing a good job, we have some more work to do, it's sort of like if your mom ain't happy, ain't nobody gonna be happy, that's the way we should feel. If the customer's not satisfied, if the customer's not happy, we have more work to do. You can write that down, if your mom ain't happy, ain't nobody gonna be happy. So, now let's look at our next review question. What five words are crucial to remembering regarding pesticide labels? Chat that in for me. Everyone should be screaming and at the top of their lungs, everyone should feel the spirit moving them. Ah, the label is the law, says Randy. And Randy is absolutely correct, and then a whole host of others remember, folks, the label is the law. Okay, the label says, you have to do it, you have to do it. Label says, you can't do it, you can't do it, you can't use this product in a food handling establishment, don't use it in a food handling establishment. Label is the law, very good, very good. Now which document focuses on pesticide hazards and safety? Is it the label, the SDS, the service ticket or the scope of service? Oh, come on, we just have a few more to answer. Looking at our results, well, most people think it is the SDS, we have few people on the label. It is actually, the SDS, the Safety Data Sheet. That focuses on pesticide hazards and safety. Okay, it is time for our bonus question. Which federal agency is involved in the SDS? Chat that in for me. Which federal agency is involved with the SDS? Chat that in for me. Not EPA. OSHA, there we go, OSHA, the Occupational Safety and Health Administration. Remember, during the Hazcom module, Occupational Safety and Health Administration, EPA is concerned with the label. So OSHA is the correct answer on this one. Looking at our next review question, very good on the bonus round. Which product is based on an insect's hormones that can be used to affect their development? Is it a bait, a fumigant, an IGR or a repellent? Most people think that it is an IGR, had a couples for bait but, correct, it is Insect Growth Regulator. Remember, an Insect Growth Regulator affects their ability to either mature or reproduce, so it's gonna keep them at a young stage, it's gonna prevent them from becoming sexually mature, it's gonna flat out prevent them from reproducing. Okay, so it's an IGR, Insect Growth Regulator. Now looking at our next question, I don't want just letters, I want the words. So the items that we wear to protect ourselves on the job are called what? And I want the words not the letters. Chat that in for me. Steven, Personal Protective Equipment followed by Brandon and John. And Personal Protective Equipment is correct. PPE is Personal Protective Equipment. Personal Protective Equipment. Okay. Remember, well, let's look at this question. If the label requires us to wear a piece of PPE, are we really required by law to wear it? Okay, looks like almost everyone is in agreement that, yeah, it absolutely positively, yes. So if the label says, you have to wear a piece of PPE, you are required to wear that piece of PPE. Even if it's hot outside, even if it's July and August and it's 95 degrees out and humid and you have to put on a respirator and long sleeve shirt, they don't really expect me to wear that, do they? Yeah. Okay, here's the thing. Remember, we chatted about this, okay. On one hand, you have the label which requires, it's a law. On the other hand, you have the company policy which says, you're gonna wear the PPE. But here's the real reason that it's so, so important. It's to protect you. The PPE is not designed to make your life miserable, it's designed to prevent you from being exposed to pesticides and keep you safe on the job. So, yeah, we have the company policy, we have the label, yeah, that's, but the real reason is wear it because it's good for you. That's the real reason that it's important. Yeah, you can face fines or, you know, sanctions by the company but ultimately, at the end of the day, it's designed to protect you. We want you to be safe. You are an important member of this Rollins family. So please wear your PPE. Yes, it's required by the label. Yes, it's required by company policy but most importantly, it's designed to protect you. Okay... So we have another question for you. And chat this in and watch the spelling on this, watch the spelling, ladies and gentlemen. What is AIM? What does it stand for? Assess, Implement and Monitor, very good, very good. Assess, Implement and Monitor. So usually, there's one person leaves out an 'S.' And you know what that makes it so, that's why I said watch your spelling, so, well done, you. When we did the residential debrief the other day, there was, you know, couple that left out an 'S.' So Assess, Implement and Monitor is the correct answer. So Assess, Implement and Monitor, we wanna make sure that when we go in to talk to a customer, we sit down with them, we chat with them, we ask them the who, what, when, where and why questions and based on what we find out during that conversation, we conduct an inspection. And we're looking for conditions conducive and signs of the pest, we identify any pest found and then and only then, do we implement a control strategy based in IPM. And ultimately, we monitor for our success, monitor for our success. Okay, folks, now we and your participants guide, we have provided you with little scenario. And here's a scenario, you have a honor of a pizzeria. Detello's Pizzeria calls the branches, schedules an extra service, they have a little problem out there. Now using AIM, what is the first thing that you should do? Chat in, other than say, "Hi, Mr. Detello, I'm here. Hello, I'm here." Okay, other than that, what should you do? What issues are you having? Assess by inspection, review the last service. Find out what issue he has, you're doing the assess part, that's exactly it. So what you're doing, you're gonna talk to Mr. Detello. You're gonna say, "What problems are you having?" Okay, remember, he's called the branch and schedules an extra service, so there's something going on out there. So you have to sit down and talk to the customer. Look at the infested area and then determine, what you're dealing with. So based on AIM, you're doing the assessment part first, you're talking to the customer, you're conducting inspection based on what the customer says and then you're conducting inspection and then identify any problems and conditions conducive to infestation of whatever the pest is. Now this is what Mr. Detello says, Mr. Detello says, he's noticed some fly activity in the kitchen. The dish area, the food prep area. He's also noticed some things going on around the exterior dumpster. Okay... That comes later, Marcy, we're ordering pizza later on. So that's what's going on there, so some fly problems. Now based on your inspection, when you inspect, where would you want to look, so where do you wanna look? Okay, the drain, the dumpster, the food prep area, the kitchen, you're gonna inspect the areas where Mr. Detello has indicated there's a problem. So Mr. Detello's indicated there's a problem in these areas, that's where you're gonna start your inspection. You know, again if a customer says, "I'm having a problem in the kitchen." Well, let me go to the patio and look out there first. No, you conduct the inspection based on the information that the customer's given you, otherwise, the customer's gonna think, "Why did he even bother talking to this person?" Where the customer said the problem is, that's it. Okay, so you find something when you go out there. What type of fly is this? Is it a blow fly, fruit fly, house fly, moth fly? Please fell free to use your Pest ID guide and pocket reference guides. Okay, most people think it's a house fly. Got a few both for a fruit fly and a blow fly. Nobody have bid on the moth fly. So let's see. It is actually the housefly. Now don't be fooled by the red eyes. I think that's a common mistake that people make, is they see something with the red eyes and they go, "Oh, it's a fruit fly." Remember, there's a dark eyed fruit fly as well. But just don't be so confused by that. So, yeah, it's got those stripes on there, it's your typical house fly, I think most of you know that and you're right, they're gonna breed in decaying organic material, Kevin. You're absolutely correct, so answer is the house fly. So we take what the customer says into account and we conduct the inspection based on what the customer tells us, okay. I'm having problems with my page here. So when we think about this... So what are some of the conditions, pardon me, I had a little glitch here. What are some of the conditions that could lead to this fly infestation? So consider what Mr. Detello has told us. What are some of the conditions that could lead to a fly problem? Organic debris, food... Garbage, bad sanitation, open doors, poor sanitation, water and moisture garbage. So I think, yeah, you've got a dirty drains, it could be spills, it could be dirty dishes. Basically sanitation issues, those, standing water could be an issue, poor drainage, overflowing trash cans. So when you think about these things... You identify that that's, that gets back to my point earlier, that you look at these things and you find, you see things. The powers of observation that I've mentioned before. It's really is fascinating that you already know so much more than you did three weeks ago and you're gonna continue your knowledge. You will never learn everything in this business, folks, it's everyday is a new challenge for you, that's one of the things that makes it so exciting for us. So you would have cultural recommendations of removing water, cleaning out drains and just keeping the area clean. You know, what is sludgy and nasty? Some of the other things that you might recommend, oh, yeah, close the windows, Alonso, that'd be a good one. Dumpster too close, Steven, absolutely, move the dumpster further away from the building. Keep the garbage cans clean and covered, keep the floors and walls and equipment clean and free of spills and debris. So you wanna make sure that you are conducting an inspection, observing these issues and then pointing them out to the customer. Remember this, concept of IPM is a partnership. We work with the customer, work with the customer to correct those situations. You know, realistically, pesticides alone are not gonna solve our problem. If we thought we could just solve all problems with pesticide, we just go in and hose the place down and solve the problems, right? That's not gonna work. We have to employ these concepts of IPM in there. Okay. So some other things that we could possibly add-on to this account, thinking about this, when you go out there. It could be the drain program of actizyme, it could be auto fresh bathroom care, it could be the actizyme dumpster treatment. So looking at something, service specialists, you can go out and sell these things. Then you can talk to the customers as long as they've been on the books for more than a year. Now when we get into the physical, okay, when you get into the physical components, keep the doors closed and repair any structural gaps. Folks, if you go to a commercial kitchen and there is a screen door or some sort of door there and you see a large rock, you see a brick, you see block, you see parts of auto, you know, auto parts there or something that's heavy, right by the kitchen door. Somebody is using that heavy piece of whatever to prop that door open. That tells you something, so when see that block or that, you know, brick or stone or something like that, right there by that kitchen door, somebody is using that to prop that door open, so... No, flamethrowers, sorry, no. Okay, physical, jeez. So some of the other things that we could possibly assist them with, as far as the physical add-ons, ILTs, Insect Light Traps, door sweeps and air curtains. So there's a lot of things that we can help Mr. Detello with. Lot of things that we can help Mr. Detello with. Fly throwers, oh, you people are getting a little giddy. I can tell it's Friday afternoon and this is your last module. Stick with me for just a few more. We've got a few more minutes, we got about a half hour to go, less than. Stick with me please, hang in there. Okay, kill joy. What pesticides are available for use? We have granulars, we have fly baits and we have residuals, all of those can be used as appropriate. Now... You know, when we think about where we would apply these products? Well, we can apply them in areas such as, around dumpsters... Residuals around the exterior, around doors and fly resting areas. Now you probably don't want to put fly bait around a patio. Around a patio or a deck in a restaurant area. Why would you think that you would not wanna put the bait right around a patio or deck where people eat. Chat that in for me. Why would you not wanna do that? Away from the structure, it could attract them, that's exactly it. They'll be drawn to the area and also Travis is correct, they stink, for the most part they stink. No, you don't wanna put them there because it smells and it's going to attract more to the area. So you want to put them in areas such as around the dumpster, okay. So you want to put them away from that area where you're trying to control, so away from the area. You don't wanna draw more there and also there's one other thing, it's going to kill some of the flies and if you put them right around the deck and patio area, it's gonna kill the flies and you're gonna have a bunch of dead flies around there. Yeah, not pretty, okay. So you put them away from the area for several different reasons. Okay, so good information, good information. Now in your participant's guide, you have a MaxForce Fly Bait label. So everyone is going to need this, we're gonna go over the MaxForce fly bait label, we're gonna... Remember, we did something similar to this in some of the earlier modules, so I have some questions for you based on your MaxForce fly bait label. So what is the active ingredient in this here stuff? Is it bifenthrin, cyfluthrin, imidacloprid or tricosene? What is the strongest active ingredient? So the strongest active ingredient bifenthrin, cyfluthrin, imidacloprid or tricosene. You should have in your participant's guide or might be in the back, Steven, a copy of the MaxForce fly bait label. Okay, most people are saying imidacloprid, if you said cyfluthrin, you're probably looking at the wrong label. Now can we go over to the participant, the document camera, there we go, Ms. Stormy is so efficient. Okay, Ms. Stormy has flipped over here, so MaxForce Fly Spot Bait, imidacloprid is 10%, there is tricosene in here but that's only 0.1%. And 89.9% are inert or other ingredients. So the strongest active ingredient is imidacloprid. Imidacloprid at 10%, okay. So imidacloprid is the correct answer. Okay, now, so there we have it, imidacloprid. Remember if you answered tricosene, there is tricosene in there but it's not the strongest ingredient. So our next question is, what is the signal word here? Chat it in for me. Caution, caution, caution, caution, caution. That is correct, let's go back to the document camera Ms. Stormy. And we see on the document camera, STOP, right out below there, keep out of reach of children. We see CAUTION. Caution is the signal word on there. Remember, it is caution warning, warning and danger, danger, Will Robinson or highway to the danger zone, whatever you want. Negative goes right to the pattern is full. Obscure references... So... Now let's look at our next question. How many ounces of product would you need to make to treat enough to cover 4,000 square feet? So we're gonna treat 4,000 square feet of this stuff. So how much am I gonna need? So we're gonna treat fly resting surfaces... 4,000 square feet of floor space. So we're gonna mix up enough, do I need 48 ounces, 24, 16 or 32 ounces? I'm gonna treat 4,000 square feet fly resting surfaces, 4,000 square feet. Okay, most people think it's 32 and that would be correct, it is 32. So the correct answer would be 32 ounces. So let's go back to the document camera Ms. Stormy. So here we see, uses product in one gallon, 16 ounces of this product in one gallon of water to treat fly resting surfaces in building with 30, excuse me, 2,000 square feet of floor space. I don't want to treat 2,000, I wanna treat 4,000, so I need to add 16+16 which would be 32. Okay. Looking at our next question based on this label, is this product allowed to be used in the feed, food, food/feed handling establishments? Can we use this... In a food/feed handling establishment? Okay, the answer on this one always generates a little bit of discussion... Looks like we have a split decision. Most people think it's false but the actual answer is true. Yes, it can be used. So let me go back to the document camera and I'm gonna show you what I mean. So here under feed, food/feed handling establishments, applications in these establishments are permitted only in non-food/non-feed areas. Non-food/non-feed areas include garbage rooms, lavatories, entries, vestibules, office, locker rooms, machine rooms, boiler rooms, mop closets and storage. Okay, this is what I was referring to earlier today. This is what I was referring to earlier today. You have to understand the differences between a food area of a food handling establishment and the non-food areas of a food handling establishment. The non-food areas are all those things I just said, locker rooms, boiler rooms, rest rooms. The food areas are anywhere where the food is prepared, served or consumed. So differentiate in your mind those two areas within the food handling establishment. So you go to a restaurant, it is going to contain both food areas and non-food areas, so you have to be clear on that. So you could use this product in Detello's restaurant in the restroom but you couldn't use it in the kitchen. Okay, so be clear about that because it gets... Little confusing. Like Jennifer says, I may go back to something. Jennifer says, why are there varying mixing rates on there? Well, many pesticides or products or materials, Jennifer, will have a range. Now... It's something here. I assume, I may scroll out here, give me one second Ms. Stormy. Okay. Go back to the document camera. So you can use this product there but in other areas you might have to use at a different rate, so there can be varying rates for different areas. Okay, so just be aware. You have to understand what you're doing and where you're putting it. Those rates can vary, I hope that answers your question. Different areas take different rates. Okay, so remember, you have to look at the label. You know, I have this small section highlighted to answer these questions but you have to look at the whole label. You have to read and understand the label. Now labels can be a little bit confusing, I acknowledge that. I'm a former regulator, I can tell you, some of them are confusing. If you have any questions as to whether or not you can use something. Error on the side of caution and don't use it until you talk to your branch or service manager and get clarification. Remember, folks, see, only bad questions is one that you don't ask. So if you're unclear about that, go to your branch manager, go to your service manager and ask, "Hey, I'm a little bit confused on the wording on this label. Can I use this? Here's my situation. I wanna put this product in Detello's Pizzeria. Can I use it in this area?" Okay, so ask those questions, okay. Please, don't be afraid to do that. I hope that answers your question, Jennifer. Now, remember, folks, part of the AIM process includes monitoring for success and results. So we always want to monitor, includes glue boards, light traps, pest sighting logs, those types of things, Okay. Okay, so you wanna make sure that you look for those types of things. Now documentation, if it's not documented, it doesn't exist, it never happened, make sure that you document everything that you do, you know, the old expression, the job is not done until the paper work is completed, is absolutely true. So you need to make sure that you document everything... Okay. Oops, don't wanna start that yet. Okay, so hopefully, those answer your questions on that. Now... That is it for the debrief. Now I have some information for you, I have to flip over to the computer camera. Okay. Now on the computer camera, this is information for your final exam. Okay, information for your final exam. Now you've been here before on We want you to go down to 'Training' and you're gonna click that. Now you were here earlier, when you took your week one assessment, you're gonna go to 'Testing Center,' okay, you click on that. You are commercial pest control, first week assessment, okay, you've taken that. You want your pest control final exam. Okay, so you're gonna click on that, it's gonna bring up another window and you're going to put your employee number in there. Number one, two, three, four, five, I can't put my employee number in here, I'm not registered for the exam, I wouldn't acknowledge it. So when you do that and you put your number in, it's going to bring up your exam. The exam has 50 questions, multiple choice, true, false, matching. At the end of the exam, it's going to tell you if you passed or not, you need an 80 to pass. If you pass it... Congratulations, you passed it. Make sure that you hit the next button or continue button... If you don't, it will not record your score. You have three business days to take this examination. You have three business days to take this examination. At the end of three business days, we close this out. If we do not see a score for you, that tells us you didn't take the exam. And what that's going to entail is you're having to go back through it again. And trust me, no one wants to sit through another two weeks of me singing physical. No one wants to, the poor Stormy, she has to listen to this all the time. Nobody wants that, so make sure that you hit the next or continue button. Now if you don't do quite as well as you'd like to... Either the next or continue at the end of the exam after it gives you the score. That way it'll record it. If you don't... Jason, hopefully, you only take it once, you get the 80 on the first time but if you don't do quite as well as you'd like to... You can take it again. I'd go back and review the stuff, information that you missed, that you felt you're weak on. So you're not gonna get the same exam again, it'll be another computer generated exam out of a bank of questions, you'll get something similar but it won't be the exact same exam. Now I'm gonna give you the hint. Should I give them the hint, Stormy? Should I? They've earned that, they've listened to me, so, singing and tell bad jokes for two weeks now, so I'm gonna give you the hint. Here it goes, you ready? Write this down. All of the questions come from your participant guide, that's it. If you've been paying attention, if you've been taking notes, if you've been following along, you should have no problems with this. Okay... So... Now... There's couple of other things, I'd go back to the document camera, Ms. Stormy. Go back here. Now there's a quality pro section here, you'll work with your branch and service manager but getting quality pro, quality pro, it's something that we do not require here at the technical, then training department but... I'm sorry, that's 80 for the commercial not residential, I'm sorry about that. So remember, quality pro, work with your branch or service manager about getting the certifications required by the company, not by us. Now one of the other things is that you will convene back here... In about four months, three to four months. Now actually your date is July 13th, Shane should have covered that with you earlier, July 13th... Is a date you will comeback for your phase two training, so mark that down in your calendar, July 13th. You're gonna comeback and we're gonna review some information, it'll either be with Shane or myself. We'll sit down and we'll go through some questions about rodent control that you've been having, so we'll hopefully address some of your concerns back then, okay. So 70 to pass the exam, take your quality pro... Do well, phase two, July 13th. Now there's one more important thing. Ms. Stormy, can we go back to the document camera, this is very important, see it says, class evaluation, Rollins Learning Center, Listen360, the Listen360 is very similar to what we send out to our own customers. This gives us feedback. It tells us, it helps us determine what we're doing right and where we need improvement. Okay, so I wanna show you a short video on this and then I'll be back. Once you've completed a class with us, we appreciate you taking the time to provide feedback through our Listen360 surveys. This will help us better understand what part of your training worked well for you and what opportunities we have to improve our training for future classes. To access our surveys and provide feedback, simply go to myORKIN and click on Training, on the left hand side of the page. This will open a new window that takes you to the Rollins learning site. Click on Testing Center, and you'll see the Listen360 survey button at the bottom of the page. Click on the survey button and it will take you to our Listen360 landing page. It's important that you correctly fill out as much of the section as possible to ensure your feedback is properly reported. The first drop down box that you select the class you just completed. It's important that you choose the correct class, so if you just finished your new hire training as a residential technician, click on New Hire Training Residential. If you just finished the commercial sales class here in Atlanta, click on Commercial Sales. Now we'll ask you about your job type later, so please make sure you choose the class you just attended based on the class name and not your job type. Next, select your company name like, Orkin USA. Then your division... And then your region... Your job category which is broken up into service, sales, administration or management. And then everything else below here is optional. However, we appreciate as much information as you possibly like to give us. Your tenure and job, your branch and number... First name... Last name... Email address and phone number. Once you've completed this section, then click submit. The first question you'll be asked is the net promoter score question which is, how likely are you to recommend new hire training-residential or the class you just attended to a friend or business associate. As you can see, there's a zero to ten point grading scale. With zero being not likely to recommend and ten being very likely to recommend. Now you may be familiar with Listen360 already as we also use this for our external customers for pest control, commercial and termite control. Now if you give us a nine or a ten, we consider that a promoter score. So these are our students that are very happy with the class they attended and they're more than likely out, they're promoting this class internally. If you give us a seven or an eight, we consider that a passive score which means you're satisfied with the class you attended but there's obviously room for improvement in your mind. If you give us a zero to six, that's considered detractor, which means there's a lot of opportunities for us to improve on the class that you just attended and we'll give you an opportunity, free to fill out that feed back later. So I'm gonna give us a ten for this particular class and it's gonna ask me, what did I like about the class I attended? Once you've filled out what you liked about the class you attended, then you can hit Submit. Once you've completed the net promoter score question, we're gonna ask you a few additional questions. It's important that you pay attention to the grading scale because each question below has a different grade. Rate the overall effectiveness of the tempo instructors and guest speakers. You'll also have an opportunity to provide any additional feedback on your instructors and guest speakers if you'd like. You'll notice there's about four or five questions as you scroll through, in some of them you'll have opportunities again to leave additional feedback. The very last question gives you an opportunity to let us know what can we do to improve the class you've attended? Hit submit... And your survey is done. Thank you again for taking the time to give us our feedback. At Rollins Learning, we're committed to enabling our organization to deliver the best talent and your valuable input can help us do just that. Okay, folks, so just to recap, we want you, it's very important you take the evaluation. Click on the Listen360, it's gong to ask what this is. So you are an New Hire Commercial, not in any another, New Hire Commercial. Mostly you're gonna work for Orkin USA, if you're working for another branch, choose that one. You choose your division, say South East because that's where I am, well, I'm in the Georgia region. Yeah, obviously, you're gonna select your period of time. You are sales or your service, which are you. And then how long have you been here, zero to three, four to six, you know, how long. And then put some optional information, branch, you know, all this other information, then you hit Submit. That is gonna bring up this. Now let me remind you that if you choose zero to six, that means you didn't like this, you wouldn't recommend this to anybody. Seven or eight means like, it was okay. Now a nine or a ten means that you think all the other, the new hires, all the other new hires that come after you should take this course, if you think there was value in it, if you think it was helpful for you, you answer a nine or a ten. So zero to six, no, I didn't like it at all. Seven or eight, nine or ten, you think it was valuable. So if you choose ten, it's going to, what did you like about the class? If you choose two, it's gonna say, what didn't you like about the class? So I'm not registered, so I can't go on. But, folks, it's important that you take this evaluation. Okay, and come back to me, Ms. Stormy. So this is it for the real now, I'm leaving this time, you're leaving, you're gonna go out and solve our customers' problems 'cause that's what you're gonna do, you're gonna be great PMPs, you're gonna have a successful career. So on behalf of Shane Hill, Tim Myers, myself, Stormy and Aubrey in the control room making us look good because without them, yeah, we wouldn't be broadcasting. So a big hand to Stormy and Aubrey for producing this and getting this out. We thank you for your participation, we thank you for paying attention and hopefully, you had an enjoyable class and learned a little bit. So if we can ever help you, let us know. Bye, folks.

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Duration: 49 minutes and 11 seconds
Language: English
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Posted by: rbanderas on Dec 20, 2016

NHT Day 10 04 Comm Debrief

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