The Winning Tradition
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Hello, I am Gary Rollins,
Vice Chairman and CEO of Rollins Inc.
and with me is John Wilson
Chief Operation Officer and President of Rollins.
We want to welcome you to our company.
Thank you for taking the time to tune in
and hear our message about how Rollins is doing
and what we see for the future of the company.
We are proud that we have over 13,000 team members
working in numerous companies
in multiple countries all over the world
Plus we now have over 700 locations,
so if I visited a branch every day of the week
it would take me over three years
to make my way to everyone.
Even if I could do that
I probably wouldn’t say married very long,
since I would never be home.
So in the meantime
we trust that our visit will help confirm
that you made the right choice by joining Rollins Inc.
John and I also want to thank you in advance
because I know you will be providing
exceptional service
to our customers each and every day.
Your commitment to our customers
is critical to our success
and we in turn are committed to ensuring
that our company remains healthy
and prepared for the future
This strategy has also created
more opportunities for our people to grow,
develop and to do new things.
We also know that life happens
and people have to move from time to time.
It is easier for us to find a spot for you
in another location
or company if you need to relocate to another area.
This happens more than you are probably aware of.
Our Rollins family
of brands strategy has been good for our people
and good for our company
as you can see in the next graph.
You know it’s amazing
the way our company has grown over the past ten years.
Just look closely
at how the red bars just keep going up
and up year after year.
Pretty fantastic.
We navigated a huge recession ten years ago
and continue to prosper.
Not many companies can show a chart like this
over the past decade
This next image is a testament
to our overall financial health.
We continue to create an increase in profit every year.
We avoid taking on unnecessary debt
and we take a really conservative approach
to managing the business.
We believe that is key to ensuring
we have a strong future
regardless of economic changes or uncertainties.
Hey and let’s face it,
businesses are in a volatile environment
politically and economically.
A conservative approach has and will help us navigate
these head winds
And here,
you see the cumulative results of our revenue
and profit improvements.
The value of our stock has steadily risen
as investors see value in what you all do every day.
You may not realize it,
but this impacts you personally.
We are the red line here
and the blue line is the S&P 500 index.
This is a benchmark that other New York stock exchange
companies are compared to.
The majority of you participate
in our 401K program
which is very important for your retirement planning.
If this is something you do not
currently participate in or you don’t understand,
please take the time to ask for help or guidance.
Many of our team members invest
in Rollins stock
by purchasing it through their 401K program.
As the value of Rollins stock rises,
so does your retirement savings,
if you are allocating your retirement dollars that way.
Rollins stock was up over 37% in 2017
Also the quarterly dividends that Rollins pay
can be re-invested
to buy additional shares of stock in Rollins
which continues to enhance your 401K.
And we pay dividends to shareholders every quarter
for the past 15 years.
So in summary,
those of you that are shareholders
at Rollins are getting additional benefits
In addition to our 401K program,
you can also buy stock
through our employee stock purchase program.
This is yet another benefit of working at Rollins
As you can see
we have built quite a track record of success.
I refer to it as our Winning Tradition.
In fact more about this tradition is in this booklet.
Your branch should have a copy.
Let’s talk for a minute about what makes
our business so great.
I have a lot of favorite sayings,
but one of my best,
when asked about the uniqueness of our company is,
“Rats and Roaches don’t read the Wall Street Journal.”
What I am telling folks is that there is always a need
for our services.
It doesn’t matter if we are in good times or bad.
People are simply unwilling to live with pests
in their home or where they frequent.
As long as we provide excellent service,
there will always be a need for what we do
That is exactly right.
Let’s face it,
the pests are always going to be there.
We win the battles against them every day
but the war goes on.
This means job security for all of us.
But we do need to provide exceptional service
to ensure our customers stick with us
because they do have choices.
The second point about our winning tradition is that
our purpose is strong.
We protect the world where people live,
work and play.
We protect homes, food and health.
When we treat for mosquitoes
we are reducing populations
of these disease carrying pests.
Aside from spreading bacteria
and other potentially harmful microorganisms
pests like German cockroaches
can cause health problems like asthma
Our sense of purpose
also applies to our wildlife business,
Trutech and Critter Control.
When you stop the coyotes from eating fluffy the cat
or remove bats from an attic
you are protecting a customer’s family,
property and health.
Orkin has been a long term partner
with the Center of Disease Control and Prevention
on a number of pest related
public health initiatives since 2004.
We have also deployed ready response teams on occasion
to provide treatments
to prevent the spread of pest transmitted diseases.
Day in and day out
we have over 13,000
dedicated professionals
fulfilling our purpose,
and that makes me more proud than anything else
A third reason our winning tradition
is so strong is that we do great things for others.
Our team members are in schools,
teaching our children about insects
and we also volunteer time
and other resources to help those in need.
We give back to the communities we serve
Our efforts in the community
are often aligned with our purpose.
We give back through education with programs
like the Orkin
Insect Zoo at the Smithsonian Museum
of Natural History in Washington D.C.
This permanent exhibit was created
to encourage interactive learning
and a better understanding about insects
from all over the world
as well as those found in our own back yard.
Additionally,
it is the most highly visited exhibit in the museum
Gary and I have outlined a few things
that represent our winning tradition.
First and foremost we need to strive every day
to provide exceptional customer service all the time.
This is especially true
when our customers have a problem
and need us the most.
Unfortunately,
this often happens during the busy season
when it is tougher to do.
I ask that you keep our purpose in mind
and work to take special care of our customers,
even in the heat of battle
I also encourage all of us
to continuously improve in what we do.
We must challenge the status quo,
be willing and open to change
and embrace new ideas and technologies.
Things are changing at a rapid pace
in our world and industry
and we need to stay ahead of the pack
The last thing that we ask is that
you always be committed to doing the right thing.
We must act with integrity
and professionalism in all that we do.
These days, a single bad event can go viral
and do serious harm to a brand
in as little as a few minutes.
We must all do the right thing,
all the time to protect our brands
and continue our winning tradition
As you can see, John and I are passionate
about our company
and we are excited about your future with Rollins.
We are in a great business,
a business that is recession resistant
and has a strong purpose
and together we will do great things.
Thank you for joining Rollins,
the world’s largest and best pest control company.
And we look forward to watching you grow and benefit
as we all grow.