Hardware

Hi there. I think it’s about time you learnt about the inside of a PC. We’ve had a service desk request come through for a hardware upgrade so once you’ve shown me what you know about the inside of a PC, I’m going to get you to work on this upgrade for me. Before you start pulling apart a user’s machine, you’ll first need to liaise with them to find out exactly what they need. Then you can go ahead and start researching possible solutions. I think I’ll also get you to track down the parts for me and gather some quotes for the components that need to be bought. One thing to keep in mind is that as a business, we have a purchasing policy that you’ll need to follow. Also, there is a hardware upgrade policy that you’ll need to follow and this includes creating an action plan that minimises any disruption to the user. This plan will need to be approved by myself and the end user before you start work. Working inside a PC can be dangerous so first of all I want you to brush up on your WHS specifically for working inside of a computer. As always, once you’re done you’ll need to get some feedback from the end user, and this is going to help you to improve your skills and make sure that any future rollouts run smoothly. As a final task, we need to ensure that our printers are always up and running for the users. So I’ll also get you to investigate what routine maintenance needs to be done and turn this into a maintenance schedule. This way, we’ll know what needs to be done and when. When you’re ready, you can make a start or, if you have any questions, feel free to ask them.