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Rachel Botsman - Transparency for building trust

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The way to build more trust is to be transparent. You may have heard this idea Rachel Botsman that the way we're going to build Leading expert and author on trust in the modern world more trust is to be transparent. The way we're going to build more trust is to be transparent. It may be a conversation or a strategy or something that's being asked for you in your own organization. And if you look closely at this statement, you'll see three important parts build, more, and transparent. Let's talk about the transparency piece. So over the last few years, I've been asking people all around the world to draw the relationship they see between trust and transparency. So basically, if you had to visualize this, that as you make things transparent in your industry, or in your company, or even within your team, what do you think will happen to trust? And this is what I see time and time again. This. That as you make things transparent, trust will increase, but you may get to a point in time where it plateaus. Sometimes people draw a sudden decline at a certain point based on their experience of using transparency and what that's created or what's followed. Now I understand why we think of it like this? I thought of it like this for a long time, because you pick up any business magazine, or you pick up the papers, and this is what we've been led to believe. If you want to fix your trust issues, make things transparent. If we want to fix the trust issues in the banking industry, transparency is the answer. If we want to fix the trust issues in the tech industry and understand how algorithms work, transparency is the answer. If we want to fix distrust with politicians, let's make things more transparent. More transparency ≠ more trust Going back to the definition of trust, trust is a confident relationship with the unknown. Think of the relationships in your life, the people that you work with, the people that you trust the most. Deep trust is when you don't need to know what they're doing. Deep trust doesn't require micromanagement. Deep trust is actually letting go. So more transparency doesn't equal more trust. In fact, if you need things to be transparent, you are in a low trust state. Intentional transparency Now don't get me wrong. I do not believe that transparency is bad, far from it. But one of the things I think we need to move away from, as organizations, particularly in business cultures, is promising complete transparency. I see many organizations where transparency is a value. We can't promise for transparency. There will be times where we have to keep things a secret, maybe for legal reasons that we can't disclose something. The other thing that transparency does, when we promise for blanket transparency, is people get to a point where either they know something and they become more suspicious, or their expectations of what you should share and how transparent you should be, a completely misaligned with what you expected. What I believe we should be focusing on is intentional transparency, seeing transparency as a tool, not the end game.

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Duration: 3 minutes and 37 seconds
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Language: English
License: Dotsub - Standard License
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Views: 5
Posted by: wobi on Apr 19, 2021

Rachel Botsman - Transparency for building trust

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