FEEDBACK Segment 4

James, let's just stick with the facts and try not to be too quick to pass judgment. I'm responsible for the role design of all the roles in our department and currently these tasks are assigned because of decisions I make. Now the junior staff aren't whining, as you say, but rather raising legitimate concerns. My job here is to give you the information to help you fix things moving forward. Does that mean I'm not going to get my bonus? James, as you know, your bonus is made up of a number of factors, including your sales performance, your team performance and how consistently you behave with the firm values. Now I think it's really important we talk about the way forward. What might you do differently based on the things that I've shared with you?