NHT Day 02 01 Law and Label

Well, good morning, my PMPs, and welcome to day two of your tempo training. We have a fun filled and exciting day. Let me tell you what's gonna go on. So for the next couple hours, it our first two-hour module, first two-hour module. During this module, that's me, still it's me, that's me right there. Okay, during this module, we will take a break somewhere... at the midpoint. But it's not really gonna be the exact midpoint so at noon Eastern Time don't even go, "Jim, it's time to take a break." The break here will probably come somewhere around 10:00 after 12:00 Eastern time. We'll take a break. We take a nine-minute break here at Rollins. Why do we take a nine-minute break? Because it's not 8, and it's not 10, so it's got to be 9-minute break. And we'll finish up this module, and then we'll go for hazards communication from 1 o'clock Eastern Time until 2 o'clock. Then we'll take a one-hour break, and we will come back at 3 o'clock Eastern Time and talk about cockroaches, and again, I promised you and I confirmed it this morning, confirmed that with him, we will have a special guest in here, one of the foremost experts on cockroaches in the world. So in the building today, no, it's not Stormy. Stormy is not one of the foremost experts on cockroaches. Not yet, we're training her up nicely though. So that's the today's plans. So we're gonna get into it. Now we're gonna talk about labels and laws and regulations and things like that today. So I have a question for you. You know we deal with these and we deal with pesticides. And I want you to think about it, I don't need for you to chat in yet, but I want you to think about why we have these rules and regulations. To help emphasize this point, I want to show you a short video. This video has nothing to do with any Rollins or Orkin, nothing to do with any of our companies but it was shot here in Atlanta, a few years ago. And it shows some of the problems that can occur when pest control companies don't follow rules and regulations. So let's take a look at it, shall we? The most power able name in local news, Right Now Fox 5 News at 10. The I team has uncovered a two-year investigation by the state and how pesticide companies treat day care centers and schools. Not even seasoned inspectors call what they have found shocking, the I-team's Dana Fowle joins us now with the tales, Dana. Well, as you both know, it is a very big deal when the state starts fining and literally shutting down companies after it finds wrongdoing. The state is not in the business of putting companies out of business but that's what's happened here. State Records show pesticide companies again and again using chemicals improperly around children. Day in and day out, all around the state, parents were dropping off their children at daycare and school. At the same time, the state's Department of Agriculture was dropping in too. We start to looking at these and April of '07, didn't like what we're seeing. Pesticide companies at schools and daycare centers were breaking the rules. The state inspectors found, sometimes on the centers own cameras, companies applying chemicals sometimes the wrong ones around children. And in some cases, companies falsifying the records. And this is serious. You are applying pesticides around children. You need to make sure you do it right. If there's one big rule about pesticides, it's that they're not supposed to be applied around children. In fact, they shouldn't be sprayed within three hours. But that's not what the state was seeing. Over and over again they were seeing chemical companies using pesticides around children. What state regulators uncovered was so bad that in the last two years they have put six pesticide companies out of business, four more say regulators are on their way out. And more than 50 companies pay severe penalties. In all, the state fined pesticide company. Okay, so there you have it. If you need a proof, I used to be a regulator there you go, there it is. So we have rules and regulations in place. But chat in, don't call in, do not call in, use the chat feature not the ask a question feature. What are the reasons these laws exist? So I'm seeing a lot of words like safety and protection, safety, keep us safe, keep people safe, environment, health. So I'm saying a lot of words, all of you are chatting in something about protection and safety and environment, to protect us, to protect people, to protect pets. Okay, so Daniel and Ben Rouson, the feature, no problem if you would use the chat feature instead of ask a question feature, that would help me out a lot. Thank you, Daniel. So you don't explode your truck. Well, that's sort of different. Yeah, I guess that could be. So the reasons that these laws exist really are to protect everybody that you've been talking about. To protect you, the environment, your customers, people, animals, pets, all these things. So we have to follow the rules and regulations that are in place. So let's take a look at our objectives for this module. Our objectives include identifying organizations and laws that govern the use of pesticides in this country. Thank you, Daniel. And then also recognize 10 key sections of pesticide label. You know, and I'll put the slide back up in a minute. Probably, by this point in time you've looked at some pesticide labels, and you've opened a container, and it says, "Peel here, and you peel it back," and it goes... It's like this accordion of things that are opening up and there is small print on both sides. And it's like, "No one expects me to read that, do they?" Yeah, we do. Yes, yes, we do. So we're going to go over 10 key sections of a pesticide label to make it a little bit simpler to help you read these things and understand them. And then we want to differentiate between civil penalties and criminal penalties. Okay, so what's the difference there? And then we're gonna look at, we're gonna do a little exercise and look at a label. And, you know, help you find information on a label. So we've got a lot to cover today in the next couple of hours. So I want to start off with a basic question. And here's a question, but don't chat the answer in on this yet. Okay, so that's the question. But what's a pesticide? I want to, I want to go even further. Let's back that up and try to figure out what a pest is? So if we're dealing with pesticides to control pest, what the heck is a pest? So chat that in for me. What the heck is a pest? A nuisance, Erik says a nuisance. And annoyance, I had a little sister growing up. Well, I still have a little sister, she's not little anymore but, you know, she got a little bigger. Yeah, a brother, I had one of those too, Jennifer. So yeah, growing up, they were annoying, something that invades or disrupts my life. She certainly did, when she showed up. Unwanted, anything that was unwanted. All these things you're chatting in. I think it's a little bit narrow in scope. Competing with men, food or shelter, she was certainly competing with me for food and shelter. Okay, I want you to think about this. I want to give you an example, you can stop chatting in, okay. I have a fescue lawn in my home. It's a desirable type of grass here in the south. My neighbor has a Bermuda grass lawn, also a desirable type of grass here in the south. What happens when his Bermuda grass moves into my fescue, on his side of the yard, the Bermuda grass is fine, it's really desirable. On my side of the yard, I don't want it there, it's competing with my fescue. So across the property line, it's a desirable plant. My side of the yard, it's a pest, okay. So I want to give you a definition for a pest as an organism out of place from your perspective. Organism out of place from your perspective. Now would we all agree that termites are pests? Chat that in, use your tablet to answer. Are termites pests? Always pests? Termites are always pest? Yes or no. Okay, so it looks like by a very, very wide margin, right now as you still chatting in 41 to 8 saying that they are pests. So it's about a 5:1 ratio here, yes to no. Okay, I want to look at it this way, so termites are always pest. Let's look at it this way. A tree dies, falls over in the woods of the forests. Falls over. Termites job is to come and eat it up. That's a sound termites make. So termites are consuming that. Okay, they are eating it up, that's their job. So if we didn't have termites and other wood-destroying organisms like decay fungi and powder post beetles and, you know, and things like that, the earth would be covered with dead trees. So the trees, I see stormy lurking here. What is Stormy lurking, Stormy's lurking here. Why are you lurking over there? Come on over here, Stormy White again, this is Stormy again, everybody. What are you looking for? Why are you here? - Just seeing something. - Just seeing something. So apparently, my cord is not behaving properly or something. So Stormy is doing something about something. You know, okay. You just see Stormy, bye, Stormy. So Stormy just, you know, you think that she's just in the back playing music or something like that. No, Stormy is running this whole thing to make me come out look good. So anyway, that's Stormy. So anyway, okay. So the tree falls, then the woods, termites come along and eat it. That's their job. So from that standpoint, termites are beneficial because if we didn't have termites and other wood-destroying organisms, the Earth would be covered with dead trees. So they're beneficial. Now I want to give you a different perspective on that, the homeowner's perspective. Well, the homeowner, they don't like termites so much. Termites job is to eat the dead tree. Well, 2x4 in somebody's wall, to them is a dead tree and their job is to eat that up, so they're consuming that. So from the homeowner's perspective, not so good because it suddenly becomes a pest. So in nature, it's beneficial because it's speaking the breakdown of the trees recycling them. They're essentially recyclers returning that dead tree. But when it gets in a wall void and still doing that thing, it's still eating that dead tree, that 2x4, homeowners don't like it that much. So from the homeowner's perspective, it suddenly becomes a pest. I want to give you a third perspective, that's our perspective. How do we make our living? Well, we make our living controlling pests such as termites. No, we don't have a termite group in here this week, but it's the same principle with the cockroaches or rats or something like that. So from nature's standpoint, termites are recyclers, they're doing their job. From our standpoint we're making our living, we're making a living controlling termites. So to us termites are beneficial, they really are. But from the homeowners' standpoint, they're not. Okay, so it just depends on your perspective. Just depends on your perspective. So go ahead and chat in now and tell me what the heck is a pesticide? If we now know what a pest is. Okay. Apparently, Stormy, some people are having audio issues. Okay, Stormy is working on it, that's what she was looking for. Okay, a substance used to destroy pest populations, kills pest, chemical control, chemical component use to eliminate or manage the pest population, chemicals designed to... Okay, so we got some stuff, good answers here. Okay, means of controlling pest by chemicals? Okay, so let's think about this for a minute. If you look at the end of the word cide, pesticide, insecticide, fungicide, rodenticide, something like that, that end means to kill. Homicide, suicide, those things mean to kill. But really killing a pest is really too narrow in scope. When we talk about killing a pest population, that's too narrow in scope because pesticides do more than just kill. They can kill but they can attract, they can repel. They can sterilize, they don't necessarily kill, but they may make them unable to reproduce or unable to reach maturity. So pesticides do a lot more than just kill. They somehow alter the behavior of that pest. They make that pest do something that it normally wouldn't do in the absence of that material. So attract, repel, sterilize, unable to reproduce, unable to reach maturity, or it may kill it. So I want to give you the formal definition for a pesticide. But I just can't use my regular voice to do this. In order to do that, I have to use my official voice. So I will use, I'll give you the official definition in my official voice, so ready? Let me take a sip of water here first, I got to, okay. Okay, so I need that to give you the official voice, ready? Here it goes, any substance or mixture of substances is intended for preventing, destroying, repelling, or mitigating, that's a word, we don't use it well enough, mitigating. Mitigating any insects, rodents, nematodes, fungi, weeds, or other forms of life declared to be pests. That's the official voice. So it's something that is gonna manage your pest population. Again, it's gonna repel, attract, sterilize, unable to reach maturity or it may actually kill it. Now some of these pesticides can pose a hazard to human and the environment, if they're not used properly. So pets, people, the environment can be affected by these things. So the government has set up ways to manage the use of these products and materials in order for them to be used or sold in this country. Now in order for a product, a pesticide to be used in this country, it has to go through detailed and costly studies to determine what the effect is going to be on people and the environment before it is ever registered with the United States. Thomas, you're going to, you're getting ahead, just hold on there, we will get to you and your comment, Thomas. So there are several different groups of regulators, several different groups of regulators that we have to deal with. So let's take a look at them. The regulators include the federal government, your state government, depending on which state you're in, the customer themselves being a regulator, and then Rollins, that's one we normally don't think of. Rollins being a regulator in itself. Now we're on page four of your participant guide. Now don't forget that there are other agencies, this is not an all inclusive list, it could be outside agencies such as AIP or could be another government agency such as FDA, The Food and Drug Administration. But the main one that we are dealing with, in the federal government, is the Environmental Protection Agency or EPA. Now in the hazard communication, one we're gonna be talking about another one called OSHA. We'll chat more about that at about 1 o'clock today. We'll chat about that one. But EPA is the main one that we're going to be dealing with. So EPA controls and regulates pesticide use under something called FIFRA, which is the Federal Insecticide Fungicide and Rodenticide Act, FIFRA. This is the main federal law which controls pesticide use in this state. Now FIFRA, this is bonus information for you. Bonus information, FIFRA was originally created by Congress in 1947 to control the movement of pesticides in the states, between states. But in 1972, it went through a major, major overhaul, major overhaul. And it was signed into law by Richard Milhous Nixon, the President of the United States back then. And it created the Environmental Protection Agency. So it created the Environmental Protection Agency. So it did a bunch of things including authorizing EPA to review and register pesticides. Now, and it also establishes the current system of pesticide regulation. I want you to pay close attention to the words that I used in that first bullet point. Okay, we're working on it, James. Oh, let me just chat in something to James here. Okay. So it authorizes EPA to review and register pesticides, register pesticides. EPA does not, does not approve pesticides. Now that may sound like a simple word change but it's important. EPA does not approve pesticides. EPA approved pesticides. No, EPA doesn't approve pesticides. They register pesticides. Approve comes with some sort of an endorsement or recommendation. All EPA is doing is saying that in this registration, the registrant, the manufacturer has met these certain criteria. It's not endorsing or recommending the use of that product, it's just saying it's registered. So please stop saying if you've already said it, stop saying that they approve pesticides. All they do is register them. Okay, so they register the pesticides and they also have established this current, FIFRA established this current system of pesticide regulation. So thinking about this, go ahead and chat in and tell me why you think that FIFRA is important? Chat in and tell me, don't call, chat in. FIFRA registrant keeps the public safe, regulations, stop companies that using any chemical they want. Safety, it's a law, regulates pesticides. So what we're seeing is a whole bunch of different things, whole bunch of different things about safety again and standardization and, you know, just basically controlling the use of it. Now you wouldn't want pesticides to go unregulated in this country because as someone said, you know, what we can use and where we can use it? So there's got to be some controls there. So FIFRA controls that use. So let's, and that's under EPA, the Environmental Protection Agency. So FIFRA requires every pesticide to be registered with which federal agency, USDA, EPA, or FDA? I just gave you the answer. It always amazes me, we've just went through this, and still couple of people, I think what happens is people hit the wrong key is actually what happened. So the correct answer is the Environmental Protection Agency, EPA. So EPA requires every pesticide to be registered under FIFRA. So it is not FDA and it's not USDA. Okay, so you did. That happens, we understand that sometimes your finger hits a wrong key or you think you're hitting B and it hit A, or it hit C. So I think everyone got that right. So well done, you. So let's take a look at our next group of regulators, this is a group of regulators near and dear to my heart 'cause I used to be one. Spent over 30 years with the Georgia Department of Ag. Now state regulators are charged with day-to-day enforcement responsibility. By the way, I started there when I was seven. So I'm not that old, I just started there when I was seven, I was a very young regulator, started there when I was seven years old. Okay, state regulators are charged with day-to-day enforcement responsibilities. Now they decide which materials are allowed for use. And they can also make the label more restrictive. Okay, so what that means? On a day-to-day basis, state regulators are in charge, okay. So that means, and I'll put the slide back up in a minute, this means that the person that you usually will encounter, you could encounter somebody from EPA, but that's not that common, more likely, you'll encounter a state regulator. Now that state regulator most likely will be from your state Department of Agriculture. That's the way it is in most states, but that's not universally true. For instance, in South Carolina, it's Clemson University. In Indiana, it's the office of the Indiana State Chemist. So most times, it's Department of Ag, but in other states, it's gonna be something like Clemson or the office of the Indiana State Chemist, okay. Now states have a right to set higher standards. They can change the label to make it more restrictive. They can't make it less restrictive but they can make it more restrictive. They also can say, "Uh, uh, you're not gonna use that product in my state." States have a right to decide that as well. So something may have a federal registration, and the state that you're in could go, "You know what, I don't want that used in my state." And the state will prohibit that use even though it has a federal registration. Or the state may say, "Okay, you can use this product in this state but in order to do so, you have to do these additional requirements." So states can have a right to make something more restrictive, they can't make it less restrictive. States can do that and they sometimes do. Now States also will issue licenses and certifications and verify training. So the terms licenses and certificates and certifications and charters and registrations, the terms vary a little bit from state to state. But usually, they'll be a company is licensed or something similar to that or chartered and they'll have an individual that is certified or registered or whatever the term is, sometimes it is licensed. So you have an individual that's got some sort of certification, you got some sort of licensing for the company. Now the state will verify training also. They will make sure that everybody in your company has the appropriate training, that's required by your state law. They will also enforce regulations through location inspection. So they could come into your office and check through your records, look at your chemical store room, make sure everything is okay. You may also be stopping at your local 7-Eleven type of store. And, you know, the company, a state regulator could come up and go, "I'd like to see your vehicle, I'd like to inspect your vehicle." And they can do that, they have a right to do that. Now you also have the right to call your manager or service manager and say, you know, "Get them out there to do that." But state regulators will usually, you know, show you some idea and issue some forms. And they'll also investigate some of the complaints, "Hey, I don't think Orkin or Rollins did right at my home. I don't think they treated it properly, come out and look." And they will do that. And then also as you saw from that video, the states can levy fines or appropriate penalties. Now I can tell you I'm again a former regulator, I can tell you that the object of regulatory programs, state regulatory programs, the main one you're going to encounter is not to put people out of businesses, it's to bring you into compliance. I've talked with regulators all over the country about this issue. And everybody is trying to bring you into compliance. They're not out to get you, "I got you, I got you, I got you." That's not the attitude that they have. They're just trying to make sure that you do things according to state regulations and you're following labels. So it's not that they're the enemy, no, no, no. But we should view them as they are a partner, okay. So that's the way that we want you to view that. So they're not an enemy but again, if you have questions about regulations or encounter state regulator, you can contact your branch manager, or service manager, you have the right to do that. That's no prohibition against that. Next group I want to talk about is the customer itself. Now we normally don't think of customers being a regulator but can a customer tell us what we can or cannot use in their home or facility? They cannot make it less restrictive than the federal label, Stephen. They can make it more restrictive but not less. Okay, almost all of you are saying, "Yeah, they can." And that is absolutely correct. So a customer can say I don't want you to use this type of product in my home or facility, and they can do that. Now they can't make it less restrictive, they can't go, "You know what, don't worry about it. Just use, just spray that stuff, I won't tell anybody. It's my property, you can do what you want." No, they can't do that. They can make it more restrictive, "I don't want that product used." Or, "I don't want that type of product use." They have the right to do that as well. Now, we are on going on to page nine I believe, we're on page eight or nine right now. The last regulator I want to talk about is Rollins itself. Now you work for the company and the company is a regulator, yeah. Because Rollins has its ability to set its own internal policies and procedures. And we also have the ability to adjust policies rather rapidly, okay. I want to chat about that, and I'll put the slide back up in a moment. Okay. Rollins has the ability to adjust its policies and fairly quickly, I've friend of mine that works for EPA, that I work with, when I was with the Department of Agriculture. And he once described EPA is moving in geologic terms. In other words, it moves very, very... very... very... slowly, okay. Rollins is not like that, they don't have this, you know, they have to go through Congress or get something changes through a state legislator, legislation. They can change things quickly. For instance, as an example, Rollins has set the policy that "We will not use rodenticides in residential structures on a routine basis. We do not as a company apply rodenticides in residential structures on a routine basis. And you need branch permission in order to apply rodenticides in residential structures because we believe that we can control that through the cultural and the physical components of it." Physical, physical. Okay, there is this singing, okay. "So we can do that through the cultural the physical, and we don't have to get to the chemical." In most cases, that's very true. So Rollins has a set of policy that we're not going to do this and that's a company policy. So we can adjust our policies, we can set our own internal policies. Now Rollins does its own quality assurance audits. No, I'm not talking financial audits, we do those as well, but these are performance audits. Now I've had the ability to go out and work with some of the audit team for Rollins, okay. And I can tell you what they do is an expanded version of what state regulators do when they come to in office. Rollins' auditors will come in for a week, and they'll review all records, they'll review the service vehicles to make sure that they have the proper safety equipment, that no equipment is leaking, that all, you know, PPE is on there, that you have a fire extinguisher on there, that the chemical supply room is in good shape, all those things that are required by the company. The performance auditors will come in and check those things as well. So those are Rollins itself is an auditor. So any questions about regulators? If you do, chat them in and just let me know. Any questions out there? Oh, Pager, I have more interesting, I'm going to tell you one or two later on. And I'll tell you one or two later on. I have many interesting stories. Okay, seeing as there are no and don't appear to be any questions on regulators, we're going to go on to page 10 of your participant guide, and we're going to chat for a bit, actually quite a long time about the label of pesticides. So we're gonna chat about labels. Now you may think that a label is just a cumbersome piece of information that's put on a pesticide product. But it actually provides some very important information and provides directions for the proper use of the material and information about the product. And as I said earlier that the manufacturers or the registrants have to provide detailed and costly studies to make sure that this material is gonna do what it says and it's not going to pose undo hazard to people, the environment or animals. But you have to understand that reading the label is a critical part of your job. If you don't follow a label folks, you can be fined or even sent to jail. Yes, you can, and it does happen. Now, there are five very important words that you must remember. In fact, you're going to have to believe these very firmly and soundly, and I'm going to put these words up on the screen in just a moment. And when I put these words up, I want each and every one of you to shout them, to shout them with me. I want you to scream them with such belief and such fervor that your administrative assistant comes barging into the room that you're in and goes, "What the heck is going on here? Why are you screaming?" Because you will believe these words so firmly, so soundly, so here they are. And I want you to scream it with me, folks, scream it with me. The label Is The Law! Yes, you have to believe, you have to believe, I want you to do it. Stormy, scream it with me. Stormy is doing the label dance in the control room, I wish you could see it, it's a sight to behold. It's the label is the law, folks. Yes, Say it with me, "The label is the law." Yes, okay. Label is the law, folks, you have to follow what the label says, if you believe, good. If you don't follow the label, you can wind up getting fined, you can wind up in jail even. We'll chat more about that a little bit later on. You'll see the light, I'd testify to it, Matthew. Absolutely, so label is the law. What does that mean? That means, in simple terms of label says if you have to do it, you have to do it. The label says you can't do it, you can't do it. That's what it means. So here's the thing about labels, folks. All pesticide labels contain the same basic information. Send me a picture that John when you do. Okay, so the label contains the same basic information. And we are gonna look at 10 key sections on a pesticide label. Now you will probably encounter some customers who say, "I don't like pesticides used in my home." But they're probably using pesticides and they don't even realize it. If you go to their laundry room and there's a gallon of Clorox there, guess what? That's an anti microbial pesticide, that is a pesticide. The label on a gallon of Clorox contains the same basic information as they term it OSE. It does. Now some of the store brands of bleach brands are just whiteners and they don't have a pesticide label. But if it's being sold as an anti-microbial, pesticide kills germs, yup, it does. In fact, in here, we have some disinfecting wipes right here. Those, this is a pesticide, folks, it's an anti-microbial pesticide. The scrubbing bubbles disinfecting bathroom cleaner, it's a pesticide. So you have all these things that sometimes people don't even realize are pesticides. So we're gonna take a look at some of these sections of the label. Now some of these are pretty basic, and I'm just gonna go through them quickly. Others are more complex and we're gonna come back to them. So we're gonna go over this. Now are on page 11 and 12 of your participant's guide, okay? So let's look at these. Now the first one. Statement of Use Classification. So EPA approves, no, they don't approve, do they? No, they register. So EPA registers a product for use and they're going to classify it as either general or restricted. So we're gonna come back to this one in a minute. So we've come back and just discuss this classification as general or restricted a little bit later on. The second one is product name, this is fairly self-explanatory. This is the big name on the jug or the bag or the carton. So it'd be something like Termidor SC or Talstar or Cy-Kick. But you have to be careful about, and I'll put that slide back up, don't worry, okay. You have to be careful about just making notation or a record of a pesticide by its name, if you don't use the full name. Now how many Maxforce products are there out there? I can tell you there's a bunch. Are you using the Maxforce for flies or using the one for roaches or using the one for ants? They're different, they're different products. So if you just said, "I use Maxforce," former a regulator guy here, I don't know which Maxforce you used. Now the Termidor, "I can just put Termidor, all right." No, you can't. Do you know there's a Termidor SC which is the one we use, but there's Termidor Dry, there's a Termidor HE. You just put Termidor, I don't know which one you used. So we have to be very careful and make sure that we completely explain which Termidor or which Maxforce of which product we're using. So make sure that you use the full name and not just call a Termidor or a Maxforce, okay. So be careful on the product name. Okay, Now the next one is ingredient statement. Now the ingredients statement, sort of, tells you what's in it. Now they're going to be listed by active ingredients and inert Ingredients, inert or other or inactive ingredients, that'll be listed. So you have the active ingredients and all this other stuff, inert, other, inactive ingredients, okay. They are measured by a percentage but it's not a percentage of volume, it's a percentage by weight. So percentage by weight. Now, each individual active ingredient if there's more than one has to be listed on the label, but all the inert, other, or inactive ingredients are just listed as that. And then you look at a Termidor label or a Cy-Kick label which we're gonna be using a little bit later on, you'll see that, okay? So active ingredients percentage by weight, each one has to be listed. The inert or other ingredients are just listed as the total percentage by weight but they don't have to detail what's in it. The inerts could be buffers or something that really don't affect the pests, the carriers, something like that. It could be a solvent, could be an emulsifier, could be a wedding agent depending on the type of formulation you're dealing with. The next one is the EPA registration number. I want you to think of your EPA registration number as sort of like a say a social security number, it's a unique qualifying number that's individual to that pesticide. So each container of Termidor SC will have the same number, the same registration number on there. But a Termidor Dry will have a different registration number on there, okay. Yeah, we're gonna get to that, John, that's exactly right. So we're gonna take a look at the label in just a few more minutes. So now right next to the registration number, you're going to find an ESD number, EPA, ESD number. This is an establishment number, it's a plant that it was manufactured in, okay. So it's just a plant number. Frequently, we will have the state indicator on there with the state where it was located. So there could be a couple of different plants around the country that manufacture different products or maybe one plant manufactures all the Maxforce products. So each Maxforce of fly bait, the roach material, the ant material, they'll all have a unique number but they might be manufactured in the same plant, okay? Now, the next thing that we want to talk about is the KOOROC. KOOROC, man. Keep Out Of Reach Of Children. Child hazard warning, keep out of reach of children, okay. Keep out of reach of children. Now, here's the thing about this and I'm gonna come back to this slide. Keep out of reach of children. Okay, Pager, I think it was wanted to know a cute little story, I'm going to tell one in just a minute, former regulators story. Keep out of reach of children. Your state regulation has something to the effect that, and I'm going to use Georgia because I'm most familiar with it, that all applicators, that's you shall take all reasonable measures to prevent the accede on poisons of humans and domestic animals. Your state regulation has some language in there. Take reasonable measures to prevent the accede on poison of humans, domestic animals. Is it a reasonable measure to lock up your pesticides when you're away from your service vehicle? Chat that in for me. If you are away from your service vehicle for any length of time, if it's out of sight, is it reasonable to lock up your, okay, everyone is saying, "Yes, it is." Okay. So yeah, I would agree with you. It is. Okay, here's one of my regulator stories, okay? I used to do a lot of running. I was a Big 10K runner, I had a lot of them, okay? So I was out running one day, this is when I was with the Department of Agriculture, I was out running one day. After work, I was running through a neighborhood, and I came across one of our service vehicles, Orkin service vehicle. And I just ran past it, it's happened to be on the road I was running on, okay? And I happened to glance in the back of the service vehicle, and I saw some pesticides that were just lying there. And I thought, you know, "This isn't right." So I waited around for a few minutes. And the applicator, the service specials didn't come out of the house, I had to finish my run, you know, I was just gonna mention something to him. I figured I'd just call the branch the next day which is what I did. So I went on and finished my run. Now I knew the branch manager at this branch, and I just picked up the phone the next day and just called the individual and said, "Just want to let you know, just a little friendly reminder, no regulatory action, no nothing that I came across one of your service vehicles and it had some pesticides in the back, it was just lying there. You need to lock them up." End of story, right? That's what I thought. Well, the next day I get a call not from the service specialist but from the service specialist's wife who said to me and I'm not making this up, you can't make stuff like this up that I should not have been looking at the service vehicle since the Department of Agriculture had closed for the day. So because the Department of Agriculture was closed for the day, and I was out running, even though I was a state regulator, I should not have looked at that service vehicle and all those pesticides that were sitting in the back. It's a true story. You can't make stuff like that up, no. So locking up your vehicle, locking up your pesticides is not something that you do just when it's convenient, just when you think it might be... you know, a problem, okay. It's your responsibility, 24/7, 365, if that vehicle is in your control to make sure that the pesticides are locked up and secured on there. Okay. That's not something that just happens occasionally. If you are out of sight of your service vehicle, if it's not in your line of sight, you need to make sure that your products and materials are locked up, okay. Now I'm going to tell you something else, and I know it's going to shock you, I know you won't believe me. But I want you to know that it's true. I know that you'll gasp and go, "No, Jim, that can't possibly be true." But here it is. People will steal things from the back of your service vehicle if you don't lock stuff up, shocking, it's true, okay. Yeah, if you don't lock stuff up, people, it will magically walk away when you're in the back or in an attic or inside or in a crawl space or whatever you're doing. So lock your stuff up. You don't want to go back to your office and have this conversation with your branch manager or service manager and say, "Hey, boss, it's sort of kind of funny, I lost my sprayer, it was just sitting in the back of the vehicle and somebody took it. Sort of funny, isn't it?" Yeah, no, okay. No. If you are away from your vehicle for any length of time, if you are out of sight of that vehicle, it is your responsibility to lock up your pesticides and keep them secure. Again, is that doing that right thing that we talked about yesterday that integrity thing, doing the right thing even when no one's watching, okay. I'll talk to your branch or service manager about that, John. Steven, obviously, if you're driving the vehicle, you're in control of that vehicle, so that wouldn't be a problem. So yeah, just make sure everything's locked up, folks. Okay, So we have the KOOROC, Keep Out Of Reach Of Children, okay. The next one a signal word. Now that rates a toxicity of the product that you're using, okay. We're gonna come back to that in the next few sections in a little bit more detail. The next one is precautionary statement, and we're gonna come back to this one, too, this is sort of the go-to spot for safety information, "Hey, don't get this stuff around open flames, it tends to explode." Yeah, I kind of want to know about that information, okay. And then the directions for use, how we're going to use this stuff. Okay, directions for use, how we're gonna use this stuff. Okay, so we're also gonna talk about storage and disposal, about how the product should be stored and how it should be used, okay? So we're gonna come back to that one as well. Let me just hold on one second for me here. Yeah, welcome back to that one as well. And then the last one is manufacturers statement. This is where the manufactures places any sort of disclaimers or warranties on there. You know, just some information that they want on there. Now we're on page 13, folks, of our participant's guide, okay? So manufacturers' statements, okay. So let's go back and revisit some of the ones that we didn't cover in detail yet. So EPA, as I said about classification, it classifies everything as general-use material or restricted-use material. I want to know what you think, before we go into this. Are most of our products general-use or restricted-use? Answer yes for general, or no for restricted. Yes for general or no for restricted. So if you think most of our products are general-use materials, you'll answer yes. If you think most of the products that we're using are restricted, you would use no. Okay, so it looks like and this is pretty consistent, where more people are thinking they are restricted than are general. But we have a lot of people saying general as well. Okay, I want to give you the definitions, and then I want to ask that same question again. Okay, general-use pesticides are pesticides that can be purchased and used by the general public without undue hazard to the user or the environment if used in the way that the label specifies. So that's general-use material. A restricted-use material is a product that can only be used by a certified pesticide applicator or persons under their direct supervision and may have an adverse effect on the applicator and the environment, even when use consistent with the directions. Okay, so I want to ask that same question again. What are most of the materials that we use, general or restricted? Yes for general, or no for restricted. So most of the materials we're using are general use, answer yes. No means that most of them are restricted. Well, we're getting a lot more people thinking they're restricted now. So by a wide margin, most people are thinking that they're general, extremely restricted-use materials. Okay, the vast majority of what we use are general-use materials. They are not restricted-use materials. The vast majority of what we use are general-use, not restricted-use. You may go your whole career here at Rollins without ever using a restricted-use pesticide. Restricted-use pesticides, they aren't many of them that we use. Things like the fumigants, like Vikane or ProFume, those are restricted-use pesticides. Some rodenticides, some... Okay, I'm just reading chats. Some birth-control products, some rodenticides may be restricted-use but the vast majority of what we use are general-use materials. Here at the Learning Center in Atlanta, we sit on a major Interstate, I-85, Shallowford road exit, if you ever visiting. Two exits up from A Do It Yourself pest control store. A Do It Yourself pest control store sells most of the products that we use. Most of the products that general public can go in there and buy, most of the products that we use because they are not restricted-use, okay? So what are we really selling? Why, what are we providing to the general public? Well, it's not pesticides because the general public can go out and get pesticides, the same stuff that we're using. They can buy them, you go down to a local home improvement store in this weekend and go down to the pesticide aisle and pick up the containers there, and you'll see many of the same active ingredients that we use. Okay, so safer knowledge expertise, responsible use knowledge and expertise, subject matter experts, that's exactly what we are. The average homeowner who wants to treat roaches or kill rodents, they're not sitting through three weeks of intensive training and going out with it certified individuals or the CFT, Certified Field Trainer. They're not working with your branch manager or your service manager. They're not listening to me and Shane for a couple of weeks, okay. So what we have is the knowledge and the expertise and also the equipment to do something properly. We have that knowledge and expertise, it's not the bug juice that we're selling, folks. It's the knowledge that we have, it's you being a PMP, a Pest Management Professional that separates you from Mrs. Jones or Mr. Smith. That's what you have, you have that knowledge and you have that expertise. And the equipment. Let's think about our termite side of the house. If you're putting 25,300 gallons of a product material Termidor SC around someone's home for the control of termites, you darn sure better know what you're doing, right? So what are we selling? We have the knowledge, it's like I got the power. Yeah, I got the knowledge, folks. You have the knowledge, you're getting that knowledge, you're on your way to becoming a PMP, a Pest Management Professional which says, "I know how to use this stuff." Okay? So the average homeowner if they can do it by themselves, they wouldn't need us. So we're not selling bug juice, we're selling knowledge and expertise and the fact that we have the equipment. So let's look at a review question. What type of pesticides you most likely to carry in your vehicle, Is it a general-use material or restricted-use material? Please answer all that are correct. But as in Highlander, there can be only one. If you've got that reference, you're a bit of a nerd like me. Okay, looks like almost everyone is in agreement that it is a general-use material. And that is the correct answer. Knowledge is power, knowing is half the battle, service with knowledge and expertise, treatment strategies, yep, okay. So we've got all that, so that's what we were providing. We're not selling the bug juice, folks. We're not a pesticide company or a pest management company, okay. But somebody's got that, reference. Couple of people got my reference, my little obscure reference, okay. So let's look at our next section is precautionary statements. Now under precautionary statements, the federal law requires that they alert the user to potential hazards. Again, you know, the stuff gets round open flame, it blows up. Yeah, I want to know about that. It will also talk about the PPE that you're required to wear, and we're gonna cover PPE a little bit more detail in the next module, hazards communication. But all pesticides are going to have a signal word on them, okay, a signal word. Now, this signal word, the signal words give us certain information. They're going to be grouped into categories based on how toxic they are to the people, pets, and the environment. So it gives us a relative gross, relative term as to how toxic the materials are and they're going to be three signal words, caution, warning, and danger. Now, in order for me to properly explain this to you, I need some help. So with me, I have bought a miniature version of, let me flip this over. I bought a miniature version of the robot from Lost in Space. Stormy, can we go over the document camera, just one moment here? So there's my little robot from Lost in Space, you may remember that. So I bet you didn't know that the robot from Lost in Space had something to do with pesticide labels. ROBOT: Warning, warning. So he's talking about warning and warning. ROBOT: Warning, warning. So warning is one of the labels. ROBOT: That does not compute. - Yeah, it does actually. - That does not compute. Warning, warning. Danger, danger, Will Robinson. There it goes, that was the one I was looking for. So Danger Will Robinson and warning are on there. They are two of our three words. He doesn't have one that goes caution though, okay. My little robot from Lost in Space there. So let's look at these in simple terms. So caution. These are ones that are slightly toxic, okay? They have a slight potential to cause illness to skin or you want that? Or eye irritation. Now the vast majority of products that we use are in the caution range. Things such as Termidor are caution, things such as Cy-Kick are caution, so most of what we use is that the caution once. Now we do use some warning products. These are the moderately toxic, and they can cause acute illness from oral, dermal, or inhalation exposure. And they can cause moderate eye or skin irritation, okay? The last one is danger, danger, Will Robinson. These are the highly toxic ones. They are likely to cause acute illness, skin or eye irritation, and they're going to have the words poison written in red and a skull and crossbones on them. Most of you are going to go through your entire career without ever using a danger or restricted material. Many of our restricted materials will fall into this category. Now there's another group of pesticides known as 25B pesticides or minimal risk pesticides, 25B refers to a section of FIFRA, Federal Insecticide, Fungicide, and Rodenticide Act. 25B, these are minimal risk. These are things that may kill some insects if it gets on them, things like mint oil, clove oil, orange oil. They're usually botanical extracts, not always but usually botanical extracts. Mint oil, garlic oil, you just spray it on a bug, it may die. Now we here at Rollins don't use very many of these things, okay. That's not something that we commonly use. It's not something that. Many of the "eco", "eco" products are going to fall into that category. Now we're right at an hour. Remember, we will take a break. But it's not right now. We have to get to a good stopping point, that will be a few more minutes, about another 5 or 10 minutes. No, you can't have that for your grandson, sorry. Okay, so the next section I want to talk about is storage and disposal. Now the label talks about proper storage and disposal. How you have to store the stuff. We've already covered that they have to be under lock and key in the cool rock thing. Containers have to be labeled. And you should have a hard copy of the labels for the materials that you're carrying on your service vehicle. If you do not, talk to your service manager about that. Now, I want everyone to raise their right hand, and as you push the yes or no button on this, I want you to solemnly as firm, yes or no, that I will always use pesticides according to label directions. So raise your right hand as you push the yes button. Yes, I will. I promise, Jim, I will always use the label, follow the label in using this product, okay. So everyone is responding yes. So excellent job. Now, thinking about this, how do we dispose of empty pesticide containers? How do we dispose of empty pesticide containers? Chat that in for me. Chat that in for me. Okay, going to label triple wash and punch holes in it. Triple rinse, triple rinse at the branch, rinse if possible. Okay, so we're getting some information here. So a lot of you are saying triple rinse and puncture the container. Let me think about this for a minute, triple rinse and puncture. Some of you are saying going through label, but lot of them say triple rinse and puncture. I want you to think about a pesticide container an aerosol. Aerosol containers are going to say do not puncture or incinerate this can. Guess what? You just all violated the label direction. You knew, just a moment ago put up your hand and said, "I promise, I promise, Jim, I'll always use pesticide according to label directions." And you just lied to me, I feel crushed, I feel horrified because you have violated the label directions. If you want to triple rinse, okay. That's a gotcha question. I realize that is a gotcha question. So yeah, people go, oh, that's mean, or that's a trick question. No, it is and it's not, here's the thing. Those of you that answered according to label directions, that's correct. We have to dispose of the container according to the specific directions on that label. Don't fall into this routine of, "Oh, yeah, this is what we always do with this container." No, you have to look at the individual label on that product. So I do that for a reason. Yeah, it's sort of a trick question but it's not. I want you to, I do that to help you realize that you've got to look at the individual container. What that product is saying as to how you're gonna dispose of it. So the sort of a trick question but really not. So look at the labels, labels will tell you how you're gonna dispose of that. The next area I want to go to is directions for use. Now directions for use but really you need to think about directions for use as anything I can do with this bug juice. So what can I use the bug juice on? Bug juice, of course, my euphemistic term for just any pesticide, okay. And how much do I my mix up of the bug juice if it's applicable? Where do apply the bug juice? How often it's gonna be applied? Any application restrictions, but that's, I want you to think of anything that I'm going to do with the pesticide as using it because that's on the label. So how I transport it? How I store it? It has to be stored in a well-ventilated area, means I can't lock it up in the closet, okay? How I mix it up? What I can spray it on? Use it for, how much? Where do I apply it? If there are any label restrictions as far as how often I can do it? Anything else like that? So that's all of using a pesticide. So going back to what I was talking about before, the label is the law. Now we have to use that label, okay. Have to use that label for guidance. It's a how-to manual. And yes, you are expected to read it and understand it, okay. And labels are not static pieces of literature, they do change over time. So we have to understand that labels can change. So we have to be familiar with them even if we just use this product before, it's a new container. We have to make sure that that label hasn't changed since the last time. Imagine sitting before a regulator and trying to explain why you did something, "It used to be on the label." "But it hasn't been in a while, it's not on this label that you are using." It's not gonna go over very well, don't put yourself in that, okay. So now we are at our break point, yay, this is our first break, this is first two-hour module. So we take a nine-minute break. Again, nine minutes because it's not 8 and it's not 10, so it has to be 9. But we have a little activity for you. So here's your activity in your participants guide, there is a Termidor SC label. And Page 18, 19, and 20, you're going to use the label to answer some questions during the break. Don't worry if you don't get to them all, we'll cover them when we get back. But Page 18, 19, and 20, we're gonna take a break here for 9 minutes, Miss Stormy is gonna put up the nine-minute countdown clock. And when we come back, we're going to look at the questions you'll find on page 18, 19, and 20. The activity is based on the Termidor SC, not the Cy-Kick label, we'll be doing that a little bit later on. So let's go ahead and put up our clock, and we will see you back here shortly. An Alabama exterminator has been sentence after pleading guilty to unlawfully applying pesticides at more than a dozen nursing homes across South Georgia. The individual and his company were sentenced Wednesday in Federal Court in Macon that's in Georgia. The individual was sentenced to two years in prison, one year of supervised release and had to pay a fine of $7,500. The company was sentenced to 3 years probation and had to pay a fine of $50,000. He pleaded guilty to unlawful use of pesticides, false statements, and mail fraud in connection with misapplication of pesticides in Georgia nursing homes. That was from August 27, 2014. I was an individual, I was still with the Department of Agriculture when this case first came up. So misusing Termidor Inside treating inside for and control and also using some tracking powder or rodenticide inside nursing homes, where it shouldn't be used. Yeah, that's real smart and, you know, the people in nursing homes have wheelchairs and they're rolling across this stuff and they pick it up and they get it on their hands. No, not a good idea. So as far as I know that individual still a guest of the federal government what that case was, we found it here in Georgia and we referred the case to EPA, we referred it to other states because he was operating more in other states. And the states got together as a group and had the EPA pursue the matter. So it does happen occasionally, only states will settle matters. But when it's a group thing like this where it was occurring in several states and states refer the matter to EPA and they pursued it, and that individual got to sit there and post with numbers in front of his team like, okay. So okay, folks, so we are going to do our activity over the last, so that we have about a half hour to go from this model. So we're gonna do the activity, then you'll use your Termidor SC label. So looking at the first question, what is the active ingredient in Termidor SC? Is it bifenthrin, cyfluthrin, fipronil, or indoxacarb? Remember, we're using the Termidor label for this, not the Cy-Kick label. Bifenthrin, cyfluthrin, fipronil, or indoxacarb? Okay, taking a look at our results most people agree that it is fipronil, let us go and that is the correct answer. Let us go over to the document camera, Miss Stormy. So fipronil is the correct answer. So right here we have the Termidor SC label, right here and fipronil, okay, fipronil. Turns out to be 5-amino 2,6-dichloro 4-trifluoromethyl aniline, 1-something, something, something, something that's a big name. It's easier just to call it fipronil. Fipronil, it's a easier way rather than the 5-amino 2,6-dichloro stuff, okay. We also see that it is 9.1% by weight. So other ingredients, inert, in active ingredients are 90.9% for a total of 100%, that is by weight not by volume. Here's the EPA Reg number. So all containers of Termidor SC will have the7969-210. This is specimen label, so there's no EPA establishment number there, but, you know, if was manufactured and this was a real label, it would be attached, there'd be an EPA establishment number there, as well. Okay, so looking at our next question, what is the signal word on this here product? Is it caution, warning, warning, or Danger, Danger, Will Robinson? Okay, looking at our results, most people are in agreement that it is caution and that is the correct answer. It is caution going over to the document camera. We see right below the KOOROC, Keep Out Of Reach Of Children Caution/Precaucion, okay. That is it, so this is a caution one, that is the mainly the group of pesticides that we deal with, the products and materials that we deal with are in the caution range. So right below the KOOROC. Okay, James, we are still working on, trying to resolve that for you. Okay, let's take a phone call on this one. See the phones are working a little bit better today. What should you do, if you get this product in your eye? Let's take a phone call on this one. And tell me what you're gonna do if you get this product in your eye. Let's try and see if we got this. Let's go to choose, I flipped this over here. Let's go to, well, why don't you go? Okay, hold on, I'm coming in fast here. Okay, let's go to Pedro over here in Atlanta. Pedro. Hi, so it says hold the eyes open and rinse slowly with water for 15 to 20 minutes, make sure there is nothing in your eye like contact lenses and then go to the call a poison control center. Very good, Pedro, thank you so much for calling. And let's go to the document camera on exactly what he was talking about. Hold eye open and rinse slowly and gently with water for 15 to 20 minutes, remove contact lenses after the first 5, continue rinsing. Call the poison control center. We're gonna chat more about that during our next module. Okay, so thank you for that, Pedro. Let's see, we have another question here. And I'd like a phone call on this one. What PPE is required when you apply this product under normally ventilated conditions? Normally ventilated conditions, what PPE is required? So let's take some more calls here. Got a chat, I didn't get a chance to chat with you yesterday, the phones weren't working but they're working today. So let us go to this first appeal. Let's go to Eric in Peoria. Eric, what do you have to do for PPE? You need a long sleeved shirt, long pants, socks, shoes, chemical resistant gloves, and a dust filter mask. Okay, thank you very much. Let's go over to the document camera. Thank you for that, Eric. So let's see all pesticide handlers mixers, loaders, and applicators, that is you, folks, must wear long-sleeved shirt, long pants, no Rollin shorty shorts, sorry, folks, socks, shoes, and chemical resistant gloves, okay. Now if it's in a non-ventilated area, you'd have to wear a respirator, but in normally ventilated areas, that means, folks, that you have to wear a long sleeve shirt when applying this product. I don't care if it's 90 degrees out there, you're required to do that. We're gonna chat more about that in the next module. Clear all these out and thank you for that. Okay, so you would obviously find that in the precautions statement section of the label. Let's take another phone call. How are we going to dispose of the container? How are we gonna dispose the container? So let's take another phone call on this and tell me how the heck are we going to dispose of the container? So let's go to see who we have here, whose first? Stephen in the Homestead was first, and how we're gonna dispose the container, Stephen? - Hello. - Go ahead, Stephen. Okay, triple-rinsed or pressure-rinsed containers promptly after emptying, then offer for recycling of available or reconditioning if appropriate or puncture and disposed of in a sanitary landfill or by incineration or by other procedures approved by state and local authorities. Thank you very much, let's go over and see what Stephen was talking about to the document camera. So right here, what Stephen was talking about triple rinsed, or equivalent, promptly after emptying offer for recycling. Okay, you can't reuse this container, do not reuse or refill this container. That means you can't even put the same stuff back in it. You can't put more Termidor back in the Termidor container. That means you can't reuse it at all ever period. You can't put water in there, you can't carry it around as a cute little whatever. Yeah, it has to be disposed of. Now one of the other things promptly after empting. That means you don't accumulate the stuff for six months and then decide to dispose of it. Okay, promptly after emptying, that mean you get rid of it quickly, you don't leave it accumulating in the back of your service vehicle. And by the way, empty pesticide containers until they are properly disposed of, have to be locked up in a treated as actual pesticide containers. So empty pesticide containers need to be secured until such time as they are properly disposed of. So looking at the label, is this product harmful to fish? Yes or no? Okay, the vast majority of you are saying yes it is and that is absolutely the case, it is harmful to fish. So that is the correct answer. Let's go back to the document camera. So this product is toxic to birds, fish, and aquatic invertebrates. Right there under environmental hazards, right there. So yes, it is. Okay, looking at our next question, how many applications can we make on an annual basis? So once a year, excuse me, each year. How many applications can you make each year for pest on outside surfaces? According to the label that you have in front of you, this label's been revised recently. How many applications according to the label that you have in front of you can be made for pests on outside surfaces? Each year, is it one, two, four, or there is no limit? According to the label that you have in front of you, how many applications can be made on outside surfaces each year? One two, four, or there is no limit? Okay, looking at our results, most of you are saying two, well, I got a number of you saying no limit, okay. The correct answer is two applications. Let's go over to the document camera again, Miss Stormy. So right here under the directions for use, do not exceed the maximum of two applications per year. So according to that label that you have in front of you, it's two applications per year. That would be under the directions for use, under use restrictions. That'd be on page 13 of the label that I have. Okay, it's time for math, math, math, math, Stormy loves math, she gets to do the math. Hence, every time we get to do math, she sings a math song in there and does the math dance. I wish you could see it but unfortunately, we don't have Stormy cam in there, we're trying to get it but so far we haven't gotten Stormy cam. But we want to mix up three gallons at .06. How many ounces of concentrate are needed? So we're gonna mix three gallons of Termidor SC up. How many gallons of concentrate do I need? By looking at this and if we're gonna mix up 3 gallons, most people think it is 2.4 ounces, and that is the correct answer, 2.4 ounces would be the correct answer at .06. Miss Stormy, can we go back to the document camera one more time? Actually, not just one more time there would be more coming. So here we are, mix .06. Always, folks, be careful of your decimal points and your zeros. So .6 is not the same as .06 and certainly not the same in 6. So be careful, make sure when you write these things down that your zeros and your decimal points are in the right spot. So one gallon means I have to have 0.8 fluid ounces. So if I'm gonna mix up a gallon of Termidor at that 0.8 fluid ounces. So I have to, I don't want 1 gallon, I want 3 gallons. So I have to add 0.8, 0.8, and 0.8 comes up to 2.4, or well, hold on a second, I have to flip that over, don't I, Miss. Stormy, okay. Right here, okay. .06, make sure that your decimals are in the right spot. Okay, finish gallons. I want three gallons so I have to add 0.8 times 3, .8, .8, and .8 is 2.4. Also remember, folks, that you do have a calculator with you, okay. Almost everybody's carrying a Smartphone, okay, has a calculator feature on there. So it would be 2.4 ounces. 2.4 ounces would be the correct answer. Now if you decide that you want to violate the label direction, you are subject to criminal or civil penalties. Civil penalties is where stuff happens. It's a mistake. Stuff gets in the wrong spot. They don't result in a criminal record but you could be fined up to $7500 for each violation. Now here's the thing, this is... So this doesn't have the limit, would it be someone else? I'm not quite sure, I understand your question, Alexander, what you're asking me. Chat it in again for me. So if you misuse a pesticide, you know, stuff gets in the wrong spot, you know something happens, you can be subject for penalties now. Most times again regulators are trying to bring you into compliance not to put you out of business. If something like that happens, don't try to cover it up. Let your branch or service manager know. Let them know and they can deal with it, okay. They can deal with it. Now if you intentionally violate the label as did our friend with the nursing homes from Alabama, you are... If you intentionally misuse a product, you can result in a criminal record fines of up to $25,000 and a year in jail. Wow, so what are you in for? Murder. What are you in for? Breaking and entering. What are you in for? Armed robbery. What are you in for? I misused a pesticide. Yeah, don't be that guy. Okay, Okay. Remember folks, if you intentionally misuse a pesticide, if you put Termidor on the inside like that individual did because it will control ants. Yeah, well, it's not label for that purpose. You can be subject to criminal penalties. Okay. The application. The application for years. Not in mind. Well, I included that. You know, I included that in there as per the label that you had in there, so Alexander, no problem on that one, okay, just answering a question that Alexander had. Now we have another activity for you, and I'm gonna give you the opportunity to play a game that everybody play this game growing up, we all did, you know. So it's gonna get a chance to revisit your childhood 'cause I know all of you grew up wanting to play state regulator. Yeah, I know you did. Everybody does. Everybody wants to be a state regulator, I know that. We have an activity, no, you don't, we have an activity for you and it's gonna use the Cy-Kick level. So we have a little scenario for you and... Violate you know your goal of this is to determine whether there's a violation if so, why. So here's a scenario for you again. Page 22 in your workbook, use the Cy-Kick label Cy-Kick label. Okay. No not duck, duck, goose, it's regulator game. So you are performing a regularly scheduled service on Mr. Chen Sun. Now Mr. Chen has an Amazonian cockatiel. And as a pet. The bird's cage is kept in the kitchen. The specialist tells Mr. Chen, he would prefer not to treat inside the house because of the bird. Mr. Chen insists that he treat all the areas inside of the home. The specialist has agreed to treat the rest of the house but to avoid affecting the bird, he shuts the kitchen door and avoids treating the dining room and the kitchen. So he doesn't, he shuts the door and doesn't treat the kitchen or the dining room. Pardon me. And the specialist treats the remainder of the home doing a preventative crack and crevice treatment with Cy-Kick. Four hours later the bird is in respiratory distress. And it's dead two hours after that. An autopsy reveals pesticide poisoning. Okay, here's your chance to place state regulator looking at the label. Based on the information in the label, was this a violation of the label? Was this incident a violation of label directions? Yes or no. Okay. Let's take a look at our results. Our results indicate that most of you say it was but a firm out of you say no. Let's find out the correct answer, and correct answer is yes, it is a label violation, so if you chose yes, congratulations you won state regulator, didn't. Let's go over to the document camera just for a moment here. So right under the Keep Out Of Reach Of Children and caution environmental hazard, this product is toxic to birds fish and other wildlife. So it says right there that it is toxic to birds. Now this is an actual incident, folks, this is not a made up incident. It was judged to be a label violation because the label clearly said that the product is toxic to birds. The state rule that as the expert on site that would have been you, the specialist should have insisted on removal of the bird or used an alternative method of treatment. So why would we. So focused on using Cy-Kick as the chemical component of IPM? Why weren't we more focused on using the cultural and the physical components of IPM. before we ever got to that chemical? Or if we did determine it was necessary to use a product, why wouldn't we have chosen something that would have been low risk for the bird? So there were a couple of things there. We chose the wrong product, and we should have been focusing on the physical and the cultural components of IPM. rather than on the chemical. I think sometimes we get focused on "I have to put out something, I have to put out a product or material." We should be focusing back on those cultural and physical components before that. Okay. So should have used an alternative treatment. The specialist was fined $2,000 and was terminated. Okay. The branch paid $4,000 and replacement cost for the bird, $3,500 in vet bills, $25,000 dollars in pain and suffering. The homeowner for a total of $32,500. So the branch had to pay $32,500. So specialist was fined $500 by the state and was terminated by the company. Wow. Now the financial impact is bad, yes, but the damage to the reputation of us is much more extensive. Remember what we're talking about yesterday? About social media. Well, suppose Mr. Chen goes on social media and puts up, "Orkin kill my bird or Rollins kill my bird, I love my bird but Rollins killed it." That you can't undo that type of negative publicity very easily. So that negative word of mouth is extremely damaging to your coworkers, to the company, to yourself. So you could lose your job and your livelihood so do the right thing and follow the directions. Okay. so you have to make sure that you follow the label directions. Okay. Let's get something else here. So remember, folks. Now one of the other things that you have to remember is that if a fine is levied by a regulatory agency, the person who makes the application pays the fine not the company. The person who makes the application or causes the problem pays the fine. So if there's $1,000 fine by a state regulatory agency, that means you're going to pay it. It's not your branch manager or your service manager, it's not gonna be your division president, it's not going to be Mr. Rollins, not gonna be me and Stormy. It's gonna be you. So if there's a fine, you wind up paying it, so don't do that just make sure that you read and follow all label directions at all times. Okay, let's do a couple of review questions as we finish up this module. Service containers should be labeled. Is that true or false? Looking at our results, almost all of you are saying it's true and that is correct, it is true. As soon as my computer catches up with me here, so it is true. Looking at our next review question. According to EPA, pesticides used by the general public are restricted-use. Is that true or false? According to EPA, pesticides used by the general public are restricted-use. Is that true or false? Looking at our results, almost everyone is agreeing that is false and that is a false statement, so false is correct. Remember, pesticides used by the general public are general-use materials. So very good on that one. What section of a pesticide label would you find the hazards, would it be in the ingredients and directions for use precautionary statements or storage and disposal? Almost everyone's agreeing with that it is a precaution statement so it's not ingredients, directions, or storage and disposal, but in the precautionary statements. So, folks, as we wrap up, remember, it is important to make sure that use all products consistent with all label directions. If you have questions as to whether something can be used in this location or that location, whether you can use this product at all or how often you can use it or whatever your questions are about a label, make sure you talk to your branch or service manager about that. That's what they are there for, to answer these questions. Now we do have some self-study for you, as part of this module. You need to talk with your branch manager about any state or licensing requirements, prior to using pesticides, and become familiar with your state regulations. Remember each state has its own set of regulations. They're not consistent across all states. And if you are operating in more than one state, if you're in an area of the country where you border a couple of different states, you might have different requirements in each individual state. And you have to become familiar with those individual requirements. So become familiar with state and state and local laws. Okay, folks, that is it for this module. Now we're gonna continue our discussion about regulations and such in our hazards communication module, okay? Yeah, exactly, John, you're in one of those areas of the country where you're bordering several states. So we're gonna continue our discussion about hazards communication and information about safety. So we're gonna take a break, we'll come back at the top of the hour in approximately 12 minutes, we'll come back, and we'll continue our discussions about hazards communication, enjoy the break.