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NHT Day 08 02 Res Debrief

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Well, welcome back, folks! Your last module. The end of our time together. It's been enjoyable working with you over the last couple of weeks. We'll chat more about that at the end. So. So we're going to chat a little bit about... Your debrief and then your exam.

Now if you're commercial your commercial end of this, you need to come back on Friday at ten o'clock. This is for the residential folks only. So we're going to have some questions and we're going to go over your exam as I said.

So chat in and tell me, what is integrated pest management? So in your own words, chat in and tell me what is IPM to you? What is this thing called integrated pest management?

The best way to take care of pests. That is correct. One of our best tools. Okay. A system of incorporating four things to control pests in a non-chemical way. More is less. A way to control pests. Plan of action. Personalized plan. Cultural, physical. Physical! Physical! I had to do it one last time. Chemical.

Okay, so it's this partnership that we have with the customer. Where we, if you want to look at it, remember there are four points or four parts to it. We don't do the biologic one. That's not one we're involved with. But we do the cultural. That's where the customer is going and eliminating the conditions that are favoring: the food, the harborage. Then the physical component is sealing up cracks and crevices, vacuuming, glue boards, trapping, things like that. And then finally the chemical, which is all us. Where we're going in using a product or material.

Remember we never use the word chemical, insecticide, rodenticide. Anything like that, we want to use the word product or material when we're talking up to the customer.

Now, the next question that we have is: What is A.I.M.? And I want it spelled out and please make sure on the first one that you use all the correct spellings please.

Thomas says assess, implement and monitor. There's a missing 's'. Okay, Ryan says assess, implement and monitor. So remember, assess, implement and monitor means we go in and we talk to the customer. We find out what's going on. The who, what, when, where and why questions. And then based on what the customer tells us we conduct an inspection. And then identify any pests that we find and conditions conducive to their development. Then we implement a control strategy based in IPM. Only then. We're not the company that walks in and starts spraying baseboards. And once that, once we've achieved control we monitor for our success. So assess, implement and monitor.

Okay, our next review question. I'll go ahead and put this up first so, and make sure when you write assess, implement, and monitor so that it's the A.I.M. process.

So the next question we have: A customer's blank is their reality. Chat that in for me. A customer's blank is their reality.

Perception. Yeah! So this gets back to what we were talking about right on the very first day. If a customer thinks that we're not doing a good job even if we think we're doing the best job ever. The customer's not happy, we have some more work to do. If mama ain't happy - nobody happy! Remember it's that type of concept. OK? So perception is their reality.

Now there are sixty people in this class right now. Let me put this slide up. OK. Perception is their reality. James this is the residential debrief.

OK. So, what five words are crucial to remembering regarding pesticide labels? Now I'm a former regulator. I've told you that many times before. Anybody gets this wrong, oh trouble! So what five words are critical?

The label is the law says Ryan in Grand Rapids. Got it in first. The label is the law. Absolutely folks! The label is the law. If the label says you have to do it, you have to do it. If the label says you can't do it, you can't do it. So if you can't use this product in this environment, don't use it. If you can only use it twice a year, that doesn't meant you can use it three times a year. But Jim, you really don't expect me to wear all that PPE on a hot summer's day do you? Yes I do. If the label calls for it you absolutely have to do it. It's not optional. Remember, these labels are designed to protect you, the customer, and their - any pets that they have, and the environment. So we're concerned about your safety.

We give you the appropriate PPE to wear. And as I believe I mentioned, yet there's the company policy and then there's a label about wearing PPE and things like that. But the main reason is to keep you safe. To keep you safe. So the label is the law. So thank you all for chatting that in. The label is the law.

Looking at our next review question: Which document focuses on pesticides hazards and safety? Is it the label, SDS, service ticket, or scope of service? Well we have a few people for label, but most people say SDS, and the SDS is correct. Remember safety data sheet.

Now bonus time here! Bonus question. What federal agency deals with the SDS? What federal agency deals with the SDS? This is a bonus question.

OSHA is the correct answer. Not EPA. EPA deals with some buyer who got it in Virginia Beach. Yay, you! You're the first out there.

Then a bunch more. Remember it is OSHA. Occupational Safety and Health Administration. So the label, that's EPA. So good on the bonus question here.

So our next review question. Which product is based on insect hormones and can be used to affect their development? Is it a bait, a fumigant, an IGR or a repellent?

OK, most are saying IGR, and that would be correct. So an IGR affects the ability of the insect to either mature or reproduce. So it's going to prevent it from reaching adult stage, or prevent it from reaching, be able to reproduce. So it affects their development. Very good.

So our next question. Now we've chatted about this, but what do we want to call the items we want to wear to protect ourselves on the job? I don't just want the letters! I want the full words. So I don't want the letters. I want the full words.

Now you're all chatting in PPE, which is correct, but what does PPE stand for? Personal Protective Equipment. Very good! Very good. Personal Protective Equipment is the correct answer on that. So PPE. Personal Protective Equipment. Now I just gave you the answer to this question. So I'm looking for one hundred percent correct response.

If the label requires you to wear a piece of PPE, are we required by law to wear it? You people rock! Absolutely. Yes, so well done you! One hundred percent correct response on that. Well done. Yay! So if the label says you're required to wear it, you're required to wear it. There is no option on this one. There is no option. So you have to wear it. Okay that's just required by law.

Okay so we have a little scenario for you. Now... A current customer, let me put this up. A current customer contacts the Branch regarding a new pest problem. So we've been doing okay but suddenly there's something out there and you go out there to Mrs. Smith's home. You set up an appointment with her. You arrive to resolve her concern.

We're solving her problems because all of this isn't in your book, but what is your real job here at Orkin and Rollins? What did I tell you your real job is? What did I tell you the real job is? What did I tell you your real job is here?

Yeah you're a p and p. There you go! Issac you solve problems. You are a problem solver. So remember I want you to think of yourself. Yeah, you're great, you're on your way to becoming a great p and p. But your real job here is to solve our problems.

So when Mrs. Smith has a problem out there, you're going to help solve her problem. So you're there to resolve Mrs. Smith's problem. OK? Now. So you're out there, you introduce yourself. Hi Mrs. Smith. What should you do before you implement a treatment plan? Just chat it in. Alright and we're ready for that one.

Ryan says interview the customer. Ryan would be correct. OK that's one of them.

You've got to do the assessment part of it right? Interview the customer. Investigation. So what you're going to do. You first sit down and you talk to Mrs. Smith. Then you find out what her concerns are. You're doing the assessment part of A.I.M.. So you want to interview the customer. Who, what, when, where and why questions. So what have you seen? What's the problem? Where have you seen them? When did this start? How many? What color? Do you have one? All of those questions that we've gone over before, you want to talk to Mrs. Smith about. Mrs. Smith is the one that called us out there. She has a concern. We need to talk to Mrs. Smith first. OK?

Then based on what Mrs. Smith says we inspect. We conduct an inspection and identify any pests that may be there, and conditions conducive to the situation. So here's what we find out. Now she's seeing large roaches in her garage and foyer. They've even flown in her face at night when they're coming in the front door. And she's absolutely terrified I tell you! Terrified of those awful... They're just flying everywhere! One got in her hair. It was awful. She screaming and a running around in the neighborhood just a hollering and a hooting and just anyway. So yeah, it flew in her hair. So she was able to, in spite of all that screaming in the neighborhood. In spite of all the yelling. She was able to take a picture of it.

Using your pest ID guide, what is this? Joseph O. got a lot of comparisons on my voices before. That's a new one. Ha ha. Maggie from The Walking Dead. Christopher. There you go Laura! Not quite smoky brown but Lauren Patrick is saying it's the American roach and they would be correct. So the American roach. Remember use your pest ID guide. So it sort of has that yellowish cream colored marking towards the head on the, you know, that middle part there just behind the head? It looks like it's got those two brown spots. Almost like it's wearing sunglasses. So. Yeah, so it's the American roach. That's a dead giveaway on that one. So you've got that cream colored ring around there and sunglasses. So it's a cool one. It's out in the sun. Yeah, yeah. So again, make sure you use your pest ID guide when you're doing these things. So now based on this scenario of what we know. Based on the scenario of what you know about what Mrs. Smith has told you, and what your pest ID guide and pocket reference guide tell you. Where would you be looking for the American roach?

Chat in an area answer. Where would you want to inspect? So coming in around our foyer. We don't think they're coming from her hair but they could be. I don't think so though. So where, based on what you know about the American cockroach. Where would you be inspecting? Dark, damp areas. So harborage area. Ah, more like near garbage trees, mulch, outside the flowerbeds. Around the mulch. Remember your pest ID guide, pocket reference guides are going to give you areas where this roach is going to be common. So you know, if there's a wood pile there we'd be looking around there. The garage. Mulchy areas. Bushes, trees, dead leaves, recycling bins. Don't forget about those. OK, so... OK. So good answers.

Now based on our little scenario here, which IPM tool would be used as needed? Would it be the chemical, the cultural, or the physical? Use your tablet to answer please. Okay most of you are saying chemical but there were a few votes for cultural and physical. Remember it is chemical. That's the one that's used as needed. We always do the cultural and the physical. Well, almost always on the cultural. Remember we came up with a scenario yesterday? During the occasional invader module where you wouldn't but, most all the time we're doing the cultural we're always doing the physical components of it. So the one that's used as needed is the chemical. Remember we're not the company that gets out the spray can, and starts walking in someone's house and starts spraying baseboards without ever talking to them. That's not us. So we use the chemical component or products and materials as needed. Now I want you to take a look at this picture. Tell me some things that you would recommend to Mrs. Smith to help control American cockroaches around her home that are non-chemical. So non-chemical I.P.M. approaches.

What would you do or recommend to Mrs. Smith? Chat those in for me. Clean out garage. Clean out, clean up around the shrubs. Trim back bushes. Yellow outdoor lights. Cut trees back. Cut vegetation. Good suggestions here. Clear debris. Trim vegetation. Clean out garage. Change to stone instead of mulch. Good. Door sweeps. Yellow lights. Clean garage. OK, so some good tools here. Some good recommendations here. I'll keep the garage door closed. Yeah, that's it. So looking at these though. Gutter guards. I like that one Patrick. Yeah. So recommend to the customer: keep mulch pulled back from the side of the house. Reduce moisture sources. Use yellow light bulbs. Reduce the harborage points. So when we get into these things, this is the mindset here that we want you to have. We want you to use your powers of observation, coupled with your knowledge. Then you want to maintain landscaping. Replace weather stripping around the doors if it's a problem. And keep the windows and doors closed. OK? So these are some things that you would recommend to Mrs. Smith. Now we can seal openings and cracks and crevices with Stuff-It, or X-cluder, or caulking. And place glue boards and monitoring cards near the entry points. OK? So these are the things that we do first before we ever get out... the spray can. So to speak. Remember we're using the chemical as a last resort. It's not the first thing. But, there are times when we would use chemicals and you know, you will talk to your branch of service manager about what you're using in your particular branch for this type of problem. Because they do vary. But in general you want to use granular baits and granular residuals in mulch.

We could use liquid residual for more PDS around the foundation. And then cracks and crevices, we can use liquids, aerosol, and dust. And again, what is the enemy of dusts? Chat that in for me. What's the enemy of dusts? Water, water, water, water, water. Remember folks, moisture or water, damp environment. Dusts are not going to be your best option. There are some moisture resistant dusts, but if it's really wet, that's not your best option. Okay. Now in your participant's guide we have a little exercise for you. We're going to be using the Talstar Professional label. Now you should have a copy of this in the participant's guide. So we're going to go over some questions based on this label. So you have to have the Talstar Professional label.

So our first question based on the Talstar Professional label, what is the active ingredient? Is it Bifenthrin, Bromadiolone, Cyfluthrin, or Indoxacarb? Bifenthrin, Bromadiolone, Cyfluthrin, or Indoxacarb? Well most of you are saying Bifenthrin although we did have a couple of votes for Cyfluthrin and Bromadiolone. The correct answer is Bifenthrin.

Mr. Aubrey can we flip over to the document camera please? Thank you.

So here we have our Talstar Professional. Right here you see active ingredient Bifenthrin 7.9%. Other ingredients, the inerts, are 92.1%. Here you see the EPA reg number so every container of Talstar P Professional Insecticide is going to have the 279-3206. This is the plant number in which it was manufactured. Usually it's going to have a state. In this particular case on this specimen label, it was manufactured in New York. N-Y. It doesn't always have that. And right below here you would see the KOOROCC. Keep Out Of Reach Of Children. The KOOROCC. Keep Out Of Reach Of Children. OK. So based on the label, and let's take a call on this one.

Based on the label what PPE is required to do a perimeter application? So you are doing a perimeter application. What PPE are you going to be required to wear? Let's get a phone call on this one. So somebody call me. And let's chat about this. So Joseph in Tacoma, what PPE is required Joseph? It says for all pesticide handlers in bold letters as well. It says must wear long-sleeved shirt and long pants, socks, shoes, and chemical-resistant gloves. Thank you Joseph. Absolutely, he's correct.

Let's go to the document camera Mr. Aubrey.

Right here, we're just talking about all pesticide handlers, mixers, loaders and applicators. That's you folks. Must wear a long-sleeved shirt, long pants. No walking around in shorts as far as I know. Socks, shoes, and chemical-resistant gloves. Long-sleeved shirt, you. If you have a short-sleeved shirt on, you're in violation. You have to wear the long-sleeved shirt. OK? And chemical-resistant gloves. A pair of leather work gloves? That's not acceptable you have to wear the chemical-resistant gloves. So here's the answer on this one as Joseph just pointed out and we just looked at. All pesticide handlers must wear long-sleeved shirt, long pants, socks, shoes and chemical-resistant gloves. So very good.

So our next review question is this product highly toxic to fish? True or false? This product is highly toxic to fish, true or false? Everyone is saying it's true and everyone is absolutely correct. Again, well done you! Let's go back to the document camera if we could. So right here under environmental hazards. Right here under environmental hazard this pesticide is extremely toxic to fish and aquatic invertebrates. Many of our products and materials are toxic to birds and fish. We have to use extreme care around them. Remember the Mr. Chin scenario from your, from your day two into the hazards, the labels? Label and the law module. Remember birds and fish are very susceptible to our products and materials. So we would want to use extreme caution on that.

Now our next review question is this product approved for American cockroach control? Is this product approved for American cockroach control? Most people are saying yes and most people would be correct on that. So most people are saying yes it is approved for American cockroach. Let's go over to the document camera again and take a look. So right here on pest control on outside surfaces and around buildings. Right here. Cockroaches. So American cockroach would be one of those. So it would be covered on that. American cockroaches would be permissible to treat with this product.

Okay I want to mix up two gallons of Talstar. So I want to mix up two gallons of Talstar. How much chemical do I need? I need one fluid ounce? Two fluid ounce? Three? Or four fluid ounces? And this is at the .062 use dilution. So when mixing up two gallons at .062. How much do I need? Most are saying two ounces and most of you would be correct.

Two ounces. Let's go to the document camera. We'll see where.

So according to the Talstar label right here, .062. Well... I don't want to make one gallon. I want to make two gallons. So I would need two ounces. OK? Fluid ounces per thousand. One gallon. Yep, OK. I'll need two. So very good on that. So if I'm mixing up two gallons, I'm mixing up two gallons of stuff. How many square feet should this cover? 500? 1,000? 1,500 or 2,000? Most people are saying 2,000 and most people would be correct. The correct answer is 2,000. Looking at the label again. OK. Right here. Gallon per thousand square feet. Well I have two gallons I've mixed up so it would be 2,000 square feet. So 2,000 square feet. Very well done. Remember folks, it is important to follow all label directions. You can get in trouble if you do not follow all label directions. It is a violation of state and federal regulations. Now people think, well you know, it's only and ounce of stuff in a gallon of water. Remember what you're treating is small. OK? There's this concept called dose makes the poison. So when you deal with a small insect it doesn't take much. We're much bigger. OK? So a little bit amount will control these insects. But don't ever lose the respect for the products and materials that we're using.

So the next thing that we would want to do that would be on page three of the specimen label Eugene, that I was using. So the chart would be on page three. So remember folks, we have to document everything. If it's not documented, it didn't happen and it doesn't exist. So it's necessary to complete all paperwork and service tickets. And on the home sweep, the home inspection report. So make sure all of your paperwork is completed. You have to be very careful too. If you're writing something in, make sure about your decimal points and zeros. For instance, what we just looked at, .062. .62 is not the same as .062. And 62 is certainly not the same as .062. So just be very careful about making sure you have all your zeros and all of your decimal points in the right spot. So always at the end our customers expect us to be informative. We have to let them know this last time, what you saw what you did, what the customer needs to do going forward, and what the customer can expect as a result of the treatment. So set those customer expectations. Let them know what you saw, what you did, what they need to do. OK, get screens on the windows. Keep the garage closed. Change to the yellow light bulb. What can you expect? You'll see a reduction in the number of American cockroaches right away. You might occasionally see some still, for a while but, I want you to assure you that the product and material that I put out is OK. So you get that idea. Let the customer know what they can expect. You know folks, one of the reasons that our customers... So there it is, so make sure we always want to document everything. You know sometimes people have the idea that once we get rid of a pest problem it's gone and we don't have to deal with it anymore. So I don't need your service anymore. It's important to understand that yeah, we come in and treat for adults but they leave eggs behind. And pest populations are always looking for ways to get in. So these are reasons that people need to keep us. Yeah we can knock down the adult population. But they can have left eggs behind, and there can be a way for them to get in. So it's important that our customers understand this concept. Why do you use .062 for the yard? That's the one we've chose Steven. You could have used a less amount. Chosen a less amount but, for this example we used .062. So the customer has to understand, this pest got here one time. There are always... Just because we treated once does not mean that they're gone forever. Pests are always trying to look for ways to get back into the building. OK? So folks, that is it for the review.

Now I want to go over some information on your exam. So I have to give you an exam. One of the other things in addition to your exam that we're going to do, is to ask you for an evaluation. I have a short video that I want to you to watch on the evaluation. Let's take a look. If... hold on one second. There we go.

Once you've completed a class with us, we appreciate you taking the time to provide feedback through our listen 360 surveys. This will help us better understand what part of your training worked well for you and what opportunities we have to improve our training for future classes. To access our surveys and provide feedback, simply go to my Orkin and click on training on the left-hand side of the page. This will open a new window that takes you to the Rollins learning site. Click on testing center and you'll see the listen 360 survey button at the bottom of the page. Click on the survey button and it will take you to our listen 360

OK, apparently some of you are having trouble. I'm going to stop the video. Let's see if I can reload it. Okay, so I'm going to go back here. Back here OK? I'm working on it folks, OK? I'm going to flip over and it should start again.

Once you've completed a class with us, we appreciate you taking the time to provide feedback through our listen 360 surveys. This will help us better understand what part of your training worked well for you and what opportunities we have to improve our training for future classes. To access our surveys and provide feedback, simply go to my Orkin and click on training on the left-hand side of the page. This will open a new window that takes you to the Rollins learning site. Click on testing center and you'll see the listen 360 survey button at the bottom of the page. Click on the survey button and it will take you to our listen 360 landing page. It's important that you correctly fill out as much of this section as possible to insure your feedback is properly reported. The first drop down box lets you select the class you just completed. It's important that you choose the correct class. So if you just finished your new hire training as a residential technician. Click on new hire training residential. If you just finished the commercial sales class here in Atlanta, click on commercial sales. Now we'll ask you about your job type later, so please make sure you choose the class you just attended based on the class name and not your job type. Next, select your company name like Orkin USA, then your division, and then your region. Your job category, which is broken up into service, sales, administration or management. Then everything else below here is optional. However, we appreciate as much information as you possibly like to give us. You tenure in job. Your branch number. First name. Last name. Email address and phone number. Once you've completed this section then click submit.

The first question you'll be asked is the net promoter's core question. Which is how likely are you to recommend new hire training residential or the class you just attended to a friend or business associate? As you can see, there's a 0 to 10 point grading scale. With 0 being not likely to recommend and 10 being very likely to recommend. Now you may be familiar with listen 360 already as we also use this for our external customers for pest control, commercial, and termite control. Now if you give us a 9 or a 10, we consider that a promoter score. So these are our students that are very happy with the class they attended, and they're more than likely out there promoting this class internally. If you give us a 7 or an 8, we consider that a passing score which means you were satisfied with the class you attended, but there's obviously room for improvement in your mind. If you give us a 0 to 6 that's considered detractor, which means there's a lot of opportunity for us to improve on the class that you just attended. We'll give you an opportunity for you to fill out that feedback later. So I'm going to give us a 10 for this particular class. And it's going to ask me what did I like about the class I attended. Once you fill out what you liked about the class you attended, then you can hit submit. Once you've completed the net promoter's core question, we're going to ask you a few additional questions. It's important that you pay attention to grading scale because each question below has a different grade. Rate the overall effectiveness of the Tempo instructors and guest speakers. You'll also have an opportunity to provide any additional feedback on your instructors and guest speakers if you like. You'll notice there's about four or five questions as you scroll through. And some of them you'll have opportunities again, to leave additional feedback. The very last question gives you an opportunity to let us know what can we do to improve the class you attended. Then submit and your survey is done. Thank you again for taking the time to give us your feedback. At Rollins Learning we are committed to enabling our organization to deliver the best talent and your valuable input can help us do just that.

Okay folks, I'll go over it if you didn't see the video. I'll go over it very, very fast. I have a couple of other things. Let's go over to the computer cam if we can please. Click over to the computer cam. OK. So let me go through a couple of things. This is the learning and technical services. So you're going to go to testing center. You've been here before because you took your week one assessment. Now you are residential pest control. There's where you took your first week assessment. You want to take your final exam. Now you're going to take your final exam. And you're going to click on that and then you'll put your employee number in there. Number 12345. OK? And when you - and I can't go any further because I'm not registered for the class. So when you do, an exam is going to pop up. It's a fifty question, multiple choice and matching exam. You need an 80 to pass. OK? Now this exam is sort of like the musical group One Direction, which means you can only go in one direction. So if you think I'll skip question number three and come back to it later. You go to question number four that and you didn't put an answer down, it's marked wrong. So it's a one direction test. OK? At the end of it. At the end, if you'll just leave that up. At the end of it, if you - It's going to give you a score. If you got your 80 or above, yay, congratulations. Here's what's going to happen: You have to click next or submit. If you don't click next or submit it won't record your score. And if you don't record your score, it looks like you didn't take the exam. Which means you'll have to go through the exam process again. And no one wants another two weeks of me singing. No one wants that. I assure you. So take the exam.

OK, so if you didn't do quite as well as you'd like what you can do is retake the exam. So if you didn't get your 80 on your first go around, review what you got wrong. What you felt weak on, and then go back and take the exam again. OK. You won't get the exact same exam but you get something similar to it. OK? So you need the 80. But make sure you hit submit or next at the end so it records your score. You have three business days to take this exam. Three business days to take the exam. If not, it's going to be closed out at the end. So please take your exam. Now on this section right here quality pro, it's something else that you're going to need to do. Now quality pro is a certification that Orkin and Rollins have but in order to have it, you need to take the exam. They call it a pro exam. You'll work with your service manager to complete this evaluation and to certificate you through this certification. All the instructions are right here in the quality pro and you have to do that within the next 60 days. So register with your... Register for this and get with your service manager on this.

Now. You see, let me go back to this class evaluation for those that didn't see it. OK this is very important because this lets us know how you think we're doing. OK? Now. Can we just go through this very quickly? We saw on the video. Select your class name. OK, so what are you? You're new hire residential. OK? Select your brand. Most of you are going to be Orkin USA. If you're with another section please choose that one. Let's say you're in the southeast division. Select your region. Let's say you're in the Georgia region, where I am. Job category, let's say you're service. Tenure. OK. Say I've been here three months. Then you can put some optional information such as your branch, and your individual contact information. Then you hit submit. Now it's going to give you a scale and what the video showed. What the video showed, it's a scale of 10. If you thought the exam, excuse me the class was just, I really don't recommend it. You give a rating of 0 to 6. So if you didn't like this class 0 to 6. If you were wishy washy on that, it was okay but you would give a 7 or an 8. If you think all of the new hires in your area should go through this class you give it a 9 or a 10. So 0 to 6, you didn't like it. 7 or 8 wishy washy. If you thought the class was good and that other people should take this class, other people like you should take this class you give it a 9 or a 10. 9 or a 10. Then when you do that say OK, very likely, 10. What did you like about this class? OK? Or if you rated it a 4 what did you not like about this? Hopefully you're not going to rate this a 4 and hopefully, you will give us 9s and 10s. Hopefully. But, what did you like about this? Let us know. Then we're going to get you know, Jim's singing was excellent. No, I don't want you to put that but, let us know what was good and what is bad. OK? So let us know because that's very important to us, because that helps us improve this exam. Improve this course. So it's very important that we get appropriate feedback. So within three business days, everybody has to go through your final exam. OK? Residential pest control. Three days. You'll work with your branch and service manager to complete the quality pro within 60 days. You also need to, when you take your final exam, complete the evaluation as you saw on the video. As I just went over you want to make sure that you complete this, because that gives us the information that we need. Okay folks, that is it.

Let me just give you some final thoughts. You're working for a great company here. Your opportunities and your potential are unlimited here. This is a company that loves to promote their own employees from within. To grow their own talent, so to speak. We have division presidents that started off in the field. I'll go you one better. John Wilson, the president of Rollins, started off in the field. You work hard. Do the right thing. Be that shining beacon of integrity that I talked about during your first day. You will succeed. Take care of your customers. Do the right thing. You will succeed. You can grow. Your branch manager and your service manager probably not that long ago, were sitting exactly where you were. You want to grow? Your potential is unlimited. I wish you a lot of success here at your career with Orkin and Rollins. If we can ever be of help to you here at the learning center, please let us know. Your natural chain of command is your service manager, branch manager, then your regional technical people. But if we can ever help let us know. On behalf of Aubrey and Stormy in the control room, and Shane and myself. I wish you a very long and successful career here at Orkin and Rollins. Bye!

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Posted by: rbanderas on Dec 20, 2016

NHT Day 08 02 Res Debrief

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