20181109-QI_THE-HELP-OPTIONS
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[7x7 Experience The Help Options]
>> If there is
an issue during a trip
we need to report it
to Uber using the help options.
If we are accurate and consistent when reporting issues,
Uber has our side of the story and can take action if necessary.
The help options are
available directly after the trip
for reporting the issues right away.
From the home screen,
select the dollar amount
then the question mark in
the corner to get to the help options.
Just make sure
that you are safely parked
when you are
making your report,
so that you do not have to worry
about other drivers or a ticket.
It may make
sense to go offline
so that you can give
all the relevant details
without there
being interruptions.
If you're too busy to report
an issue directly after the trip,
you can still report the
issue using that same button.
Just make sure
when you select the issue,
you also scroll
to the bottom of the screen
and confirm that you
have the correct trip.
If your issue is
about a different trip,
select Change trip
and find the correct trip
in your history.
Just make sure you
report any issues quickly
so that they
can be handled promptly.
Some issues, like if the rider made a mess in your car,
must be reported
within three business days,
in order for Uber
to reimburse you.
Depending on your city,
you may also be
able to reach Uber via phone support
or even make an appointment for an in-person discussion of the issue.
We strongly recommend that you
take the time to explore
all of the Help
options and information,
before you next go online.
Knowing the guidelines
that Uber has in place,
will help you
when you do run into problems.
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[The Help Options Review]
[Report any issues right away so Uber has your side of the story]
[Review the help options before you next go online]
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