20181109-QI_THE-HELP-OPTIONS

♪ music playing ♪ [7x7 Experience The Help Options] >> If there is an issue during a trip we need to report it to Uber using the help options. If we are accurate and consistent when reporting issues, Uber has our side of the story and can take action if necessary. The help options are available directly after the trip for reporting the issues right away. From the home screen, select the dollar amount then the question mark in the corner to get to the help options. Just make sure that you are safely parked when you are making your report, so that you do not have to worry about other drivers or a ticket. It may make sense to go offline so that you can give all the relevant details without there being interruptions. If you're too busy to report an issue directly after the trip, you can still report the issue using that same button. Just make sure when you select the issue, you also scroll to the bottom of the screen and confirm that you have the correct trip. If your issue is about a different trip, select Change trip and find the correct trip in your history. Just make sure you report any issues quickly so that they can be handled promptly. Some issues, like if the rider made a mess in your car, must be reported within three business days, in order for Uber to reimburse you. Depending on your city, you may also be able to reach Uber via phone support or even make an appointment for an in-person discussion of the issue. We strongly recommend that you take the time to explore all of the Help options and information, before you next go online. Knowing the guidelines that Uber has in place, will help you when you do run into problems. ♪ music playing ♪ [The Help Options Review] [Report any issues right away so Uber has your side of the story] [Review the help options before you next go online] ♪ music playing ♪