20190217-BASICS-2-A-SAFE-START
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[A safe start]
[Featuring excerpts from the
7x7 Quality Improvement Course]
[Which side of the road?]
>> You want to
pick up the rider
on the correct
side of the street,
and drop them off quickly and
safely at their destination.
You might be thinking,
"But Uber will
navigate for me."
The problem is,
what if you get a request
and the direction
you're coming from
is going to put you on
the wrong side of the street?
You need to
know those addresses
so you can
plan a better route.
The easiest
way to handle this
is to pay attention to the odd-
and even-numbered addresses
when you enter
a new neighborhood.
You can use that information
when you're picking up
and dropping off your rider.
And remember,
no illegal U-turns.
An illegal U-turn
in front of the rider
means the rider feels unsafe
when they get in your car.
The rider rates you
based on how they feel.
Plus, you don't want
a ticket or an accident.
[A safer pick-up]
>> To the best
of our knowledge,
double parking is illegal
everywhere in North America.
But if there's no
legal parking spots,
what can you do?
Communicate and
negotiate with your rider
to find the best solution.
Remember that blocking
traffic can cause accidents,
and we strongly advise
using your hazard lights
when picking up and
dropping off your rider.
You want to avoid waiting
for a rider in a crosswalk.
If we are
parked in a crosswalk,
where is a
pedestrian going to go?
It's not safe,
and they don't have any
protection from other cars.
[Smooth driving]
>> Think about driving
as a zen experience.
It's not about
getting to your destination
as quickly as possible,
but it's about making
the best trip possible.
How does it
feel as a passenger
to have the driver slam on
the brakes at every red light?
It's a pretty bad experience,
don't you think?
You want to provide
a smooth, safe drive
for five-star ratings.
We recommend you
have a friend ride in your car
when you're not working
so that you can
get their feedback.
Use that information
so you can be a
smooth five-star driver.
[Keep your phone
out of the way]
>> When you're
driving distracted
and your mind
is off the road,
it's very dangerous.
What's the biggest distraction?
Our cell phones, right?
You need to keep your
phone out of the way.
This means putting
your phone in a place
where it won't
bother you or your rider.
If you're holding your
phone and looking at it,
your rider will get scared
because that's not safe.
If a rider is
scared in your car,
they're having
a bad experience.
[Low-risk decisions]
>> Your rider doesn't want
you to weave across lanes
or speed through
a yellow light.
Your rider wants to be safe.
Instead of
trying to be efficient,
you need to think about
the risks you are taking
with the rider in your car.
For example,
checking your text
messages while driving
is a high-risk behavior.
You're distracted from the road
and won't have time to react.
An example of
medium-risk behavior
might be
checking your text messages
when you're
at a red light.
It's still not
the safest decision,
but since the
drivers around you
are stopped as well,
it's a much lower risk.
The lowest risk, though,
would be waiting to
check your text messages
until you are
safely pulled over,
parked out of
the flow of traffic.
[Other distractions]
>> If your rider is distracting
you with conversation,
you can say something like,
"I'm so sorry, I need
to pay attention to the road."
If you do keep extras,
like water or gum, in your car,
make sure you can reach them
without looking
away from the road.
If your thoughts
are distracting you
because you're
bored or stressed out,
take a break.
When we're driving,
the most important thing
is that we pay attention
to the road around us.
So eliminate distractions.
[Your vehicle
and your comfort]
>> You want
to think about
how your own comfort
can affect safety.
If it's really
bright and sunny outside,
it can make it
harder to look at the road.
Sunglasses can help reduce
eye strain in bright sunshine,
and are especially useful
at sunrise and sunset,
when your visors won't
block the angle of the sun.
Did you know
that according to the
Center for Disease Control,
drowsy driving is just as
dangerous as drunk driving?
You wouldn't go out for
drinks before Ubering, right?
So you don't
want to be driving
while you're sleepy, either.
In fact,
the app now limits
the amount of time we can
stay online in a single day.
We recommend that you
plan around these in-app limits
by taking your
breaks when it's slow.
This means that you
and your rider will be safer
and you'll be earning
more money when you are online.
[Review]
[To avoid double parking,]
[think of some safer ways
[to pick up your rider.]
[Zen driving =
a smooth, safe trip.]
[Have a friend give you
feedback on your driving.]
[What distracts
you while driving?]
[How can you
avoid these distractions?]