20180503-QI_PERSPECTIVE

[7x7 Experience: Perspective] ♪ music playing ♪ ♪ music playing ♪ >> You are the boss of your day and your business, but you're also the boss of customer service and safety. You may be taking this course because you want to increase your star rating. Maybe your rating is OK but a little low. Maybe your rating changes a little too much from week to week. Or maybe you feel like you were unfairly treated by a rider, and that's why you have a low rating. As Uber partners, we make money by getting people where they're going from point A to point B. So often when we're driving, our focus is on getting as many trips as quickly as possible. Dropping off one rider and moving right on to the next. But Uber isn't just about drivers and the number of trips that we get. It's also about riders and how they rate us. That means you need to think about the rider's perspective. How does the rider feel in your car? Riders do not just want to get to where they're going. In fact, reaching the destination is the bare minimum you can do as a driver. What kind of experience are you giving your rider when you weave in and out of traffic? Or race over speed bumps? Or greet them with a grunt and barely say goodbye at the end? You were just trying to be efficient right? However, after that trip is over, your rider is going to give a star rating based on how you made them feel. If you made them feel unsafe or unwelcome in your car, you're getting a bad rating. To get a great rating, you really need to change your perspective so that you are thinking about safety and customer service with every single rider. Safety is about developing the good habits. Customer service, it's about professionalism. What makes someone a professional driver? We believe it's appearance and attitude. When you present yourself as a safe and professional driver, your riders will appreciate it, and it will show in your great ratings. Thinking about the rider's comfort and safety is how you earn a five-star rating. But Uber isn't just about drivers and the number of trips we get. It's also about riders and how they rate us. That means you need to think about the rider's perspective. How does the rider feel in your car? [Perspective Review] ♪ music playing ♪ [Think about safety and customer service] [What is the rider's perspective?] ♪ music playing ♪