150042_Cant_Miss_Commercial_Service_English

Hello and welcome to the Rollins learning center right here in Atlanta, USA. My name is Ramiro Banderas, I'm the director of media services, and I'm here to give you a tour of our facility. But most important, I want to leave you and your team with a few things that you should always remember when inspecting or treating a commercial establishment. Now, we're going to be working around a bar, a grocery store, a restaurant, a hospital room, a hotel room, and yes, all of these places are built right here in our facility. So if you're ready, let's get started. Let's start here. This our state of the art television studio where we broadcast all our live and recorded productions. As you can see, the instructors conducting a live class right now, on cockroaches, as a matter of fact. The bar area in a restaurant is a great place for pests to hide. Now, normally you might find the small flies like a drain or forrid, or a fruit fly. But don't forget to look for cockroaches and ants. Now, in an area like this, there are motors and compressors that are nicely covered up and they are in an undisturbed area of the bar. That creates a nice, warm environment that pests love. Now, imagine all the food and drinks and fruit and sugar and papers that are stored in these cupboards. That creates a perfect harborage for any pest. Typically, in an area like this, you will service it about once a month. Check the bar top mats for buildup or spilled liquids which could create a breeding ground for small flies. Check for the presence of sugar snakes in the drain lines from beer and liquor taps which are breeding grounds for small flies and certainly bad odors. Check for dropped or spilled fruits and vegetables under and behind the equipment which become food and breeding grounds for small flies, cockroaches, and other pests. Check motor housings for all electrical equipments such as ice makers, refrigerators, etc. These places are perfect harborage points for cockroaches, and other pests. Make sure that pest monitors are kept under these pieces of equipment. Check inside cabinets behind the bar. The paper and cardboard boxes in cabinets can be pest harborage, food, and breathing areas for pests. These can also be the introduction point for pests. Make sure that pest monitors are kept in these areas. The warehouse presents a unique situation for us, really. Think about it, product comes in from the outside, it sits here and gets stored for a while, and then likely is going to move somewhere else. So if pests come in from the outside, and they now sit here, they're likely going to thrive. And then they're going to move. You're going to end up not only infesting your customer's facility, but even their customer's as well. Now, what kind of pests are you going to find? Depending on the product that is stored here, that's what will determine the type of pests that you will find. But think of something. Rodents, for example, no matter what the product, they are likely to be a problem. Now, if food or food items are being stored here, you will likely find stored product pests, ants, and certainly cockroaches. Now, the exterior part of the warehouse is critical. Whatever we find outside, or whatever we don't treat outside is likely going to come in here and make your job harder. So don't forget to think about the outside. Likely, or typically in an area like this, depending on what product is stored, and also depending on the pest pressures, you may have to treat this area as much as daily or all the way up to monthly. Inspect the uprights and supports in the racks and shelving system for the presence of webbing, which could signify the presence of stored product insects. Also, check these areas for any signs of rodents. Inspect inside the pallets on the shelving for signs of pests such as spider webs, stored product pest webs, and rodent droppings. Inspect the floor under the shelves and racks for the presence of droppings. If the warehouse is a food handling facility, make sure that monitors for stored product pests are offered to the clients. Exterior and interior rodent control devices must be checked, cleaned, and serviced on a regular basis. Maintain pest monitors for pests and rodents. Don't overlook an area like this. This is a common area for pest entry. Why? Well, employees bring things from their home. Clothing, food, purses, whatever, and if they have pests at their home, they're going to bring them here. The biggest problem that you'll encounter here is that, unlike these, a lot of the times, these are closed and locked. And you're going to have to get permission to treat inside of them. Common pests that you will find here are the German cockroach, bed bugs, and even fleas. Now, depending on the situation, you will end up treating this area maybe once or twice a year. Inspect under and on top of the lockers for any evidence of pest presence. If possible, have one or two lockers opened for inspection so you can look for any pest activity. Maintain pest monitors, if possible, under and/or behind the locker units. There are many potential issues in this part of a commercial account. The sheer amount of food and water, haborage, warmth, creates a perfect environment for pests, and they just simply cannot ignore. Now, this is also a great entry point for pests because of all the products, food, commodities— everything that gets brought in all day long. Now, you're going to find here just about any kind of pest. Likely, though, cockroaches, ants, large and small flies, stored product pests, and occasional invaders. Now, you're going to service this area, depending on what the situation is, once a week, maybe twice a week, or once a month. Again, all depending on the situation. Check under all equipment for evidence of pests and sanitation issues. This will include actual pest presence, as well as indicators such as droppings, cast exoskeletons, and others. Check all monitoring devices, glue traps, ILTs, and previous bait placements for evidence of activity. Check the floor mats for sanitation, which can be a breeding source for small flies. Check the floor drains for organic debris buildup. Inspect motor and compressor housings in the equipment for evidence of pests. One of the most common pests that a lot of people think of these days when they think of a hotel room are bed bugs. They are certainly a problem, but there are other pests that we need to concern ourselves with. Particularly, cockroaches, ants, and even fleas if the property allows the guests to bring their pets. Now, there are other areas that you should look for— closets, for example, and then items such as the housekeeping cart. They are a perfect place for a lot of pests to travel from one room to the next. Also, don't forget, when you get a little hungry, you're likely going to order some room service. Well, pests can come in on the service cart. Now, normally here, you will treat the rooms, maybe two to four times a year. But the rest of the hotel, it should be inspected and/or treated once or twice a month. If the rooms have a refrigerator or a mini bar, this area must be inspected for pest problems. We can find roaches, small flies, and even rodents in these areas. The bathroom must be checked for pest presence since this area contains a water and food source for many of them. The heating and air conditioning units, if they are stand alone units, must be inspected for the presence of pests such as rodents and ants. Bed bugs are an issue, and are covered in separate materials available to you. Grocery stores have a lot of potential for problems and issues for us. The volume of product and people that move through this area on a daily basis creates a unique situation. Now, that same volume of movement and product creates a challenging situation for our inspection and monitoring. Also, in the back of the stock room, for example, you may not have access to all the walls to do the monitoring that you need to do. Common pests in this area will be stored product pests, cockroaches, ants, and rodents. And likely you will recommend to treat an area like this once or twice a month. motor and compressor housings and cooler units throughout the facility must be inspected for the presence of pests or evidence of pests. Warehouse and storage areas must be checked for pest activity. Inspect all monitors, traps, warehouse shelves, floor under racking, and all equipment storage areas for evidence of pests. There are three areas inside grocery stores that present more in depth challenges. Meat cutting rooms, produce areas, and bakery or deli— these areas must be inspected every service to identify potential pest concerns. check all monitors and traps and service as indicated by any captures in these devices. Check out stands are an area that is often overlooked during the pest control service. Remember, this area is where the public spends the longest amount of time standing still in the store. Pests in this area will leave a bad impression on the public. These stands must be inspected and serviced as indicated by the inspection every month. Grain, cereal, pasta, pet food, and dried bean, fruit aisles in the store should be checked on each service visit for the presence of stored product pests. Check the monitors for pest captures, check the gondola backs and uprights for the presence of pests. Also, make sure to look under the gondola units for sanitation needs and issues. Healthcare facilities are one of the most sensitive areas that we're asked to work in. The truth is that pest tolerance in this area is zero. And pesticide tolerance in this area is also zero. Another thing is, the desire to create a home-like environment creates another number of issues for us. Family members will usually bring clothing, food—if allowed, plants and flowers are brought into the room. So are pests. In long term facilities, for example, the patients likely will have a private stash of cookies or crackers or any kind of food which you will have to deal with. Another thing is that you probably won't be able to treat an area like this or inspect it even, unless it is empty. Now, the most common pests that we'll find here are Pharaoh ants, fungus gnats, and bed bugs. Oh, and one more thing to think about, a lot of times, a family member will spend the night with a patient, and they could be bringing pests from their home. Now, the service frequency in an area like this will be really based on what the manager of the property requests. But likely, like I said earlier, you will inspect or treat a room when it's empty, but not necessarily all the time. Only when it's needed. If monitors have been placed in the bathroom area, inspect and service based on findings. Do not place monitors in the patient area unless you have consulted with the hospital staff first. These items can be in the way in an emergency situation. Night stands beside the patient bed and the clothes closet should be inspected and serviced as indicated. Patient rooms should not be treated if a patient is in the room. Restaurants always present a problem for us. Guests will drop food and it doesn't get picked up right away, and a lot of times that food gets ground into the floor or maybe swept under areas that are very hard to clean. Sanitation cleaning doesn't really happen during the day. It likely will wait until the restaurant is completely closed. That creates opportunities for us. Now, what typical pests are you going to find in an area like this? Certainly cockroaches, ants, and flies. But depending on the situation and the type of restaurant that it is, other pests may be a problem. In the end, an area like this, you will probably have to service it at least once, maybe twice per month. The bottoms of the tables should be inspected for the presence of pests. If the restaurant has booths, this area should be opened and inspected. Service stations, drink dispensers, utensil storage, etc., should be inspected and serviced as needed. Monitors should be checked on each service. So that's the learning center. I hope you enjoyed this brief tour, and be sure to come and see us the next time you are here in Atlanta. Thanks for watching!