NHT Day 08 04 Mixing Foam

Welcome, everybody to mixing and foam. We've basically talked about graphing already, so, you know, you've got the graph together, you've figured out what's going on with that, you've taken a look at it. You've done your footer test to see how deep the footers are. You've done your volume calculation. You've decided how much material you need to mix up, and you've got your PPE on, and you're all ready to go. So we're gonna be talking about mixing the materials and mixing and foam today. So let's take a look at our objectives and see what's going on here. And this is what we're gonna try to accomplish, all right? Okay, we're gonna take a look at what are some of the safety best practices and PPE that we wear, if we're gonna be mixing this kind of material. We're gonna take a look at how do you calculate the right number of ounces of Termidor that you need to mix with water to get the gallons that you need to do the job you need to do. Then we're gonna also take a look at foam treatment, you know, "When is foam a good option? How do I mix foam? What are the different types of foam?" That type of thing, all right? Now, with that being said, let's start out with a question for you guys, all right? And the question is very simply this. What's the dilution percentage or strength for Termidor SC that you use the most often? Is it A, B, or C, that you use the most often? Everybody votes. Everybody votes. Now let's take a look at and see what you came up with. All right, not bad, not bad, looks like most people picked A, and according to the label, A is the most frequent option that we use. Okay, the 0.6. You can use the other two under certain circumstances but 0.6 is the preferred solution that we're going to use. Now let's take a look at that, okay, I'm gonna put a, the kind of the chart that you're gonna find on the label up here. And you can see that it's broken into three sections all right, it's also broken in terms of, you know, "How much do I need to make 100 gallons, 50 gallons, 25 gallons or 1 gallon?" All right? Now, we've talked a little bit about a label in the law about, you know, abiding by the label, and one of the determinations that was made is that's a pretty important thing to do, right? So this chart shows you how many ounces that you're gonna need to do these different concoctions, all right? Now, with that being said I wanna give you, guys, the opportunity to have a little firsthand experience, so we're gonna do this exercise. And it says how many ounces do I need to mix 100 gallons? How many ounces of Termidor SC do I need to make 100 gallons? Go ahead and make your choice. Let's check this out. Excellent, everybody got it right, I like it. Okay. Yeah, it's right there, 100 gallons is 78 ounces, that's pretty simple, right? If I wanted to make 50, it's got the number right underneath it there, how many ounces I need. So this makes this user friendly, this label. And, termite specialists, if you're doing a lot of termite treatment with liquid, I would keep that handy and make your life easy. So all I got to do is figure how many gallons you're gonna need to do the job, all right? Let's do one a little bit more challenging, okay? Let's take a look at this one. You figure out that you're gonna need about 292 gallons to do the work, okay, because remember, every gallon of Termidor that you mix, okay, you're gonna have 0.6% of active ingredient, and 99.94% of inert ingredients, you know, water and anything else in there, all right? Now, obviously, if the mix isn't right, it's not gonna come out right, so how many ounces am I gonna need here to create 292 gallons? You know you can use the calculators, no problem with that. Let's get everybody voting. Everybody voting. Let's take a look at this. Let's see how much you came up with. Okay, pretty good, looks like just about everybody got this, so we had a couple of folks for A, one for C, let's take a look at this, what I'd like somebody to do is call in and tell us how you got this answer. Okay? How did you get this answer? So let's take a phone caller now, explain to the group how did you come up with B. Let's go to Darryl in the Georgia region, Darryl, go ahead and tell us about it. Rounded up the 292 to 300 gallons and then put 3 times 78 to give you 234. All right. That was simple enough, right? Thank you, Darryl, for the phone call. So did you hear what he said? He just figured, "Hey, look, 292, I'll just make it 300." It doesn't hurt to have a little extra, right? And if it's 78 ounces for 100, I'll just take 3 times that, and I get 234. Okay, quick poll question, how many of you, oops, how many of you did it that way? "Yes, I did." "No, I didn't." How many of you did it that way? Oh! We got six or seven who didn't. Okay, one of you that did not do it that way, I want you to call in and tell us how you did it. How'd you do it? So let's get another caller. How'd you do it? So you have 15 that did it this way, we have 7 that did it some other way. So one of the seven call in and tell us how did you do it. And we need your call sooner rather than later. Come on, step up to the plate, share the secret. So I guess the, Stormy, is there something wrong with the phones that nobody is able to call in to me? So I'm not getting any phone calls here. Right, somebody step up to the plate. How did you figure it out, if you did something different, how did you do it? All right, let's talk to Michael in Virginia, Michael, go ahead. Go ahead. All right. Can you hear me? Yeah, go ahead. I just did the 0.8 times 92, gave me those ounces, and then the 78 times 2, came out to 229, and I rounded it up to find that number but... Yeah, that's okay. Yeah. All right, very good, thank you. So, did you hear what he said? Now let's get back here to this table. He said, "Look, what I did is I just took the 1 gallon rate, 0.08, okay or 0.8 I should say, and I multiplied it times the number of gallons and that got me pretty close. I mean 0.8 times 292 is gonna give you about 233.6, so if you round it off, it's 234, okay? That's how I came up with it." Okay, let's go to, let's see. Michael, are you calling back or did you just come back up again? Okay, you're alive if you want to talk. Okay, I guess not. Okay. Okay, so you have two ways to do this then, all right? You can just take and round up or you can just take the 0.8 ounces rate for 1 gallon and multiply it times number of gallons you're trying to make. Okay? Let me just do a poll question. Does everybody, how many of you think you get that? How many of you think you get it? Everybody. Oh, good, then. Well, that should make this next one then simpler. Okay, here's another one. Okay, the job, you need 240 gallons of finished product, how many ounces are you gonna need? 240 gallons, I need to do this job. Now let's get a caller to tell us how you did it, 'cause it doesn't hurt to hear it a second time. St. Petersburg, we need you to vote. Philadelphia, we need you to vote. Delray Beach, I don't think anybody's at Delray. Let's take a look at this one. Okay, it looks like just about everybody got it right, but gee, I guess some people didn't. All right, where's the caller to tell us how you got the answer? So the answer's a 195 ounces, how'd you get it? Let's go to Robert in Dallas, Fort Worth. Robert, go ahead and tell us. Yeah, I just multiplied 0.8 by 240, 240 gallons. And did that give you 195? 192 then rounded up. Yeah, 'cause there was no 192 option, so yeah. So that's good, yeah, you're fine. Okay, so it's the same thing, okay, he took the 0.8 times the 240, got a 192 ounces, there's no 192 as an option. Or the other option is to take, you know, round it up to 250, take 78 plus 78 plus half of 78, which is 39 and you'll get 195 ounces. So these are some of the things you have to be able to do when you're out there trying to calculate how much of this, you know, active ingredient do I need. Remember I can't, I don't wanna over treat, I don't wanna make this concentration bigger than what it needs to be, you know, more concentrated 'cause it could create a problem down the road for us should anybody check the, do some sol samples on our treatment, so keep that in mind. All right, now, does everybody think they have a handle on that? And I'm particularly concerned about the termite specialists, since you're going to be the ones mixing it. So yes or no, "Yeah, I got it, Tim, I'm good to go." Walk in the park, no problem, I'm good. All right, everybody says they got it. All right. Okay, another thing you have to be concerned about if you're going to mix this material as your personal protective equipment, so one of the things you have to do is check the label and see what you're allowed to do here, so before you start mixing, you want to make sure you're familiar with the Termidor label. Make sure that you use all the required PPE that's required, and if you don't have all that PPE, you need to get it, 'cause otherwise, you're violating the label which is not a good thing. And you can see here it says that all pesticide handlers, mixers, loaders, applicators must wear, must wear, doesn't say might wear, it says must wear a long-sleeved shirt, long pants, socks, shoes, guys, not sneakers, shoes, and chemical-resistant gloves. Also says that you should wear a dust/mist filtering respirator, to clean confined areas. And you go down a little bit further, it tells you about your eyewear, okay, wearing safety glasses with front, brow, and temple protection. When working in a non-ventilated space including but not limited to crawl spaces, basements, etcetera, etcetera. So, you know, we've already talked about the PPE under equipment safety, so you gotta make sure that you get it right. Now, I've got Joe, I'm going to put up here, okay, this is Joe. And what I want you to think about is what should Joe wear? Okay? Joe is going to be mixing some termiticides, so according to the label, which PPE should Joe be wearing. So mark all those things that you think Joe should be wearing. What should Joe be wearing? St. Petersburg, you need to vote. Let's take a look at this one. Well, this is kind of interesting as it looks like most of you got it, so let's take a look. Okay, obviously one of the things a label requires, if you gotta be mixing material, you need to wear chemical resisting gloves, don't wear the leather gloves 'cause they'll absorb the material. You need the goggles, it said there at the bottom of the label that you need either a face shield or goggles with front, brow and temple protection. Okay, you have to mix in a long-sleeved shirt. "But I don't have one, Tim, what I mean what..." Hey, remember what happens, who pays if you get fined? Gee, I never got a long-sleeved shirt, they just gave me short-sleeved shirts, so what do I do now?" What do I do now? Not treat? Yeah, you got to make sure you have long-sleeved shirts of some kind, all right? You cannot mix, you cannot deliver the treatment without having or wearing a long-sleeved shirt unless you want to pay the fine if you get caught. So keep that in mind. So talk to your manager and then I want to just qualify here that last item. It says you need a respirator, okay, that's if you're gonna be in a confined space mixing, most of the time you're gonna be mixing out in the wild blue yonder, and, you know, out where there's plenty of air, so it's not like you're being limited, okay. So let's make sure we wear the PPE everybody, you know, that's why we give it to you. Don't think that, you know, you're above doing that, you know, "I don't like, it's not stylish, you know, I don't like wearing goggles, you know, it's no good." Well, if it splashes in your eye and causes you a problem, you'll probably wish you had those goggles on. So you got to make sure that you do that. So keep that in mind. So you might wanna review the process at your branch of how you mix this material and make sure you're following the right procedures, have somebody else check you out, make sure you have the right PPE, make sure you're doing it the right way, that type of thing. All right, let's look at, let's look at a couple of things that are gonna be real important when you deliver this liquid treatment, all right? Okay, the first thing is you have to know what backflow is. Okay, backflow basically can occur anytime throughout the day, in the evening, water pressure varies, okay, it depends where you are. And you can be in the middle of the treatment, all of a sudden there's a big drop in water pressure and what happens is it will suck the material back in to the water supply, which in this case is gonna be your customer's water supply, you know, their hose bib outside. So we don't like that to happen, so that's why we tell you to put a backflow preventer on there. When we've looked at backflow preventer a while back there, it's a little brass fitting that screws on to the faucet, one end, the other end the hose screws in to, it's got a one way valve. So once the material goes out, it cannot come back in. It'll shut off and prevent anything from coming back in, so make sure that you get that. All right. So that's pretty much the deal. I want to show you a brief video on how you mix, disregard the product that you see, it's not Termidor, it's something from way back in the day, all right? But the process is the same, so let's take a look at this video and then I'll ask you a few questions. Some termite treating units will have a tank on the truck. The termiticide concentrate will be diluted with water in the tank. The label will prescribe the proper amount of concentrate for your size tank. Fill the tank about a quarter full with water before adding the termiticide. Then, after the concentrate is added, turn on the pump to circulate the mixture. While the unit is circulating, the tank is filled the rest of the way with water. Although we mix the termiticide at the job site, we always use our hose. The hose must be attached to the faucet with a backflow preventer. Things really changed in how we do that, you know, you have mixing instructions that you can follow. It's pretty basic, fill up a third or a quarter to a third of the tank, start the pump on to start the agitation and circulation of it, then put your Termidor SC packets in there. Then make sure that you add the remaining amount of water. Now a lot of these tank trucks have, like baffles, air gaps in them, so don't stick the hose in there please. You know you don't want to do that, you always are gonna be concerned about water contamination, all right? And so we're gonna make sure that we don't do things like that. You know, don't be smoking a cigarette, and you know, mixing this up, and then you reach in there 'cause your lighter fell in the tank and then you kinda shake it off and put it back in your pocket. Take precautions with this, you're exposed to it every day, termite specialists. So don't start thinking that you don't need to worry anything about it 'cause, you know, that's not entirely true, all right? So again, they showed you a picture of a backflow preventer, here it is. Little brass fitting, you should all have one of those, in fact, I'm just kind of curious, termite specialists, you're the only ones that need to answer this. Can you hear this, inspectors you don't answer, don't answer, don't answer. Termite specialists, how many of you have a backflow preventer on your truck? "Yes, I do. No, I don't." 'Cause if you don't, you need to see your service manager and get one. Right, so we got six that do, two that don't. So the two that don't, like we had that conversation now, my guess is that the two that don't perhaps is 'cause you're using an injector 'cause they have a built in one, but the rule of thumb with the company is always put the backflow preventer on even though the injector has one of those built in, okay? So always do that and make sure that you get that right. It's very costly to do otherwise, all right? So now let me ask you this question. So, you know, "I started treating, the next thing I look back, ah, gee, the hose is leaking, what should I do? What should I do?" "The hose is leaking, ah, it's got a crack in it, gee. I just checked this last week, it's got a crack in it. What am I gonna do?" Just continue on with the treatment or what, what am I gonna do? Okay, shut off the source, all right? Yup, let's go shut the, let's go stop the process, everybody. Okay, what else? Turn off the water, okay, shut off the pumps. Okay, clean the spill up, all right. Remember, even though this is a caution level material, it's still not, it's got a warning label on it. "So you got to stop the spill, I can't have this stuff running down the driveway, okay? So, you gotta shut it off right away." Now I figure out the problem is the hose is cracked, so now what? "So I shut it off, should I just put some duct tape on that hose or what? What would be the solution? What do I need to do, so I can continue the treatment? Maybe I can borrow the customer's hose, what do you think about that idea?" In fact, let me ask that question. How many of you think I could just borrow the customer's hose and do it that way? "Yeah, you can do that Tim, yes." "No, you can't do that." What's it gonna be? Oh! Only one person says I can borrow the customer's hose. Why is that? In 17, all three of you say I can, now, okay, it's getting better. But the majority say no, I can't do that, why's that? What's the deal on that? So how come I can't just use their hose, just using it one time, what's the big deal? Pull out your spare hose, okay, you guys have spares on your trucks? Okay, they're in the chemical, yeah. You never ever, ever, ever, ever under any circumstance ever use the customer's hose. Never, there's no exceptions to this rule. Do not use the customer's hose, even if they'd offer it to you, you don't use it. Okay, you can either go back to the branch, get a new one, you know, call up your service manager or your branch manager, they may tell you to go out to Ace Hardware and get another one, you know, whatever the protocol is in your branch, that's what you follow. But you never use the customer's hose. Okay, so hopefully, everybody's got that. And repairing it is not wrapping duct tape around it, all right? It's still going to leak 'cause it's under pressure, so you got to be aware of that thing, too. So make sure you got to use the backflow preventer, never use the customer's hose. And remember on those tank trucks, there's an air gap in there so don't stick the hose down in the material either, all right? Now I'm just kind of curious, quick poll question. If you have the majority of your trucks are tank trucks at your branch, hit yes. If you have injectors predominantly, hit no. So tank trucks, yes, or if the majority of your trucks are basically have injectors on them, hit no. Let's see what kind of mix we have here. Okay, looks like it's, well, actually it's, more of you have injectors, that's not usually the norm but, okay. All right, so, that's the other alternative. Now the injector's a whole lot easier okay, cause basically and this injector's laying on its side, but the way this thing works is, it automatically mixes it based on the calibration setting that you make, all right? So if you look on the right there, you see that little white strip on the handle. That's where your calibration setting is, so for example, if there's a decal that comes with this, it'll show you for Termidor SC, 0.6, I'm gonna set it at like 0.63 on the dial. If it's a phantom, it's gonna be like 0.125 or 1.25, somewhere around there. So what happens is, there's some, you know, you hook the bottle of Termidor up, you hook the hose up, and it automatically mixes it based upon the setting you have on that handle. So it makes it nice 'cause you don't have to, you know, dump the water in the tank truck, wait for that to fill up to a third, then put the packet in, then fill up the rest of the tank, then agitate it for a while. This just automatically gives you the right mix every time. As long as you've set the setting right on that injector, it's gonna work for you. So you might want to check with your branch manager on whether you're getting some of these or how this thing works. You can't really tell here but if you're looking about the middle there, above that label, that's where the filter is, these things you have to clean the filter out fairly regularly. You might get into the habit of cleaning out at least once a week. You got to take it out and do some maintenance, the O-ring wear out on 'em. So there is an element of maintenance that gets involved with these injectors, so make sure that you get that. All right? Okay, anybody want to add anything else about the injector, based on your experience? Okay, looks like not. All right, let me ask you this poll question, how many of you are tired? It's impacting your response. Interesting. Okay, there's more of you that are not tired than are, okay, all though I would've thought there'd be a bigger margin. I should be tired, okay, but I'm not. All right, just doing a quick check there, just wanted to get kind of a feel for the group. Let's move on to our next thing here. Now I'm going to give you a question to answer, and we'll see how you do on this one. Okay, according to an article in pest management magazine, okay, pest management professional magazine. What percent of recurring termite infestations are associated with interior walls or pipes or cracks and expansion joints are located? So not exterior walls, interior walls, you know, where you might have an expansion joint, where you might have a plumbing penetration, where you have a known crack in the floor, so what percentage do you think that is? Let's check out the answer on this one, I know what the results will be 'cause they're pretty much the same every time. Yeah, we got a little bit of everything, some of you did get it correct. Like seven, let's take a look here. Okay, it's 40% of the time. Now I didn't really expect you to get that right, although I am kind of curious we had seven people get it right. Were you just lucky or did you actually read the article? If you've read the article, hit yes, if you did not read the article, hit no. Okay, it looks like only one person read the article so, yeah, so, yeah, I'm not surprised that, actually I'm surprised we got this many rights, all right? You know, the bottom line is 40% is a high number. 'Cause what's that gonna acquaint to, so if we go treat somebody's property, that 40% of the time there's gonna be a re-infestation in areas where there's expansion joints, you know, settlement cracks or some kind of plumbing penetration. So what does that translate to? What does that translate to? There's something called a retreat. Yeah, then if they're under a retreat guarantee, that's all fine and well, but if you were the customer, what would you be thinking? Let's get a chat on that, what would you be thinking if you were the customer, and I had to come back and retreat your house? 'Cause you had a flare up of termites, in an interior wall, you know, through a plumbing penetration, you know, that type of thing. What would you be thinking? Okay, Gregory says call backs, okay, what would you be thinking say a little more than that? Okay, maybe unprofessional, gee, maybe I didn't really treat your house right to begin with, okay? 'Cause who're they gonna be looking at? They're gonna be looking at you, the termite specialists. So if I did the initial treatment, now I've got to go back and do a retreatment or am I really correcting my work 'cause I didn't get the result I was supposed to get and, inspectors, didn't you tell the folks that, "Hey, you go with us, we'll take care of your property, and there's no problem"? Okay, Gregory says, "Maybe they feel like they wasted money." Maybe you didn't do the job right," says Louise. Yeah, they might think, you know what, maybe this person didn't really do the job right the first time, maybe they took some shortcuts. So we gotta make sure that doesn't happen. You see the reason that 40% happens is because we can't get the material where it needs to go, okay? Did you ever think about that? You know, I said the other day we treat more by faith than sight. I don't know where it's going when I'm putting it in the ground. I'm assuming I'm getting it where it needs to go but I may not be and that may be part of the problem. So one of the ways that we've looked at to reduce that number of retreats is to use foam technology, okay? Foam technology, now you know, I'm just kind of curious on that. How many of you have had any exposure to foam technology at your branch? How many of you know what I'm talking about? Foam technology. Okay, more don't know about it than do. So it sounds like that might be a good thing, too, that I'd talking about this module. I got 5 yeses, 13 noes, 14 noes, all right? So let's take a look at this. See, foam is an addition to the liquid or combined with, okay? And we'll take a look at some of the principles of foam in just a minute. You know, foam is going to work, you might want to write this down on page eight in your workbook, soon as I locate my mails, okay, here we go. Foam is likely to be effective if you know when it's required or when it might be the best treatment option based on the circumstance. Okay, foam will be effective if you know how to correctly determine the most effective foam expansion rate. There's different foam expansion rates 'cause there's a couple of different types of foam. Foam is effective if you know how to adjust the consistency. So, you know, often times, what's gonna happen is you're not gonna get the foam just right, okay? You're gonna have to always adjust it. Now if some of those injectors have foaming machines, then again, you calibrate it and it pretty much puts the foam where you need it to be, but you're always gonna have to be playing with this. There's no, 'cause, you know, the water pressure's different in every place you go, so if you're trying to base everything on the same conditions, it doesn't work, all right? So, you know, we try to, we create the foam to use to get to those tough-to-reach spots 'cause foam creeps, it expands, it goes places liquid can't go basically, all right? You know, the natural behavior of liquid is it's always gonna run to the lowest level. It's always gonna, and what I mean by that is, if you got a slope in the ground or a void, it's gonna run to that, so that it may actually be running away from where you want it to go. And it may pool, you may get this concentration of it in one section, but it hasn't really hit the area that it's supposed to hit. So that's a problem, that's a problem with a liquid treatment, okay? It's always gonna take the path of least resistance. It's gonna pool, it's not gonna get to where it needs to go, all right? So that's one of the problems with it. Foam expands, foam creeps out. I start putting foam in and, inspectors, if you've looked at any of those foam videos that you have on your iPad, you can see how foam expands, okay? Now case and point, if I take a look here, okay, here's a dirt-filled porch. Look how the dirt has settled in there, maybe all they do is dump it in, there's not like there's somebody there, you know, punching out on a electric tamper, you know, that, you know, get this thing figured out, all right? So, you know, we can't, we don't know where the liquid's going. You can see, if you look to the left there, there's a low spot, that's where your liquid treatment's gonna go, even though I'm applying it on the right side along that foundation wall. So that can be an issue, okay? So we're gonna make sure that we know what we're doing and foam is the alternative 'cause what the foam does... Let me just say this too. Let me ask this poll question. How many of you watch HGTV? You know that building thing, the Fixer Upper, the Property Brothers, Flip this house. Okay, quite a few of you. One of the things that people think of is a lot of your customers are gonna watch that too, right? They think that when we talk about foam, it's that spray foam that they use as insulation. It's not. Inspectors, you got to make sure the folks understand that. When we inject foam into a wall or we inject foam into a void or underneath a slab, the foam doesn't stay there forever. As soon as the air evaporates out of the foam, it's gone. The foam carries the material where we need it to go. So let's take some dry foaming, you know, drill a little quarter inch hole in the bottom of the dry wall right above the baseboard, and start putting foam in there, well, it works its way around the insulation, it works its way into every crack and crevice. It carries the material. If those people open that wall up tomorrow, there's not gonna be any foam in there. So you have to make sure they understand that 'cause otherwise, this is what may happen to you, inspectors. I decide six months from now I'm gonna put a pair of French doors in my wall, so we start ripping the sheet rock off to, you know, get ready and guess what, "Hey where's that foam that guy told us about, there's no foam in here." So what are they thinking now? Somebody chat that answer in. What are they thinking now? "Hey, that guy told me they're putting foam in the wall, there's no foam in there." Yeah, we didn't do the job right, we're ripped off, he lied to us, okay? That's a little strong, but okay. He cheated us, they're not gonna be thinking good things, that's the whole point. So make sure you let people know, this is not like the spray foam when, it's not gonna dry hard, it's a carrier of the material that's gonna dissipate, and it will not be there but the material it carried will be there. If there's any termites in the wall, guess what, they're gonna be taken care of, not to worry, okay? Now as we said a little bit earlier, liquid may not always be the best solution because we know certain behaviors about liquid, so what are they? You use your tablets to answer this question. Everybody votes. Okay, Naples, you need to vote. Let's check this one out, see what you came up with. Excellent, everybody got it right. Yeah, it's all of these, all right? It's all of these. You know, the foam does all the things that is up there. You know, we don't, we treat by faith, not by sight. We know liquid always goes, gravity is gonna pull it to the lowest point, and it may actually pull it away from the areas we want it to go to and it can pool. So knowing that going in we got to make sure that we do this right, all right? Now... What type of foam is available to us? So is there 2 types, 10 types, 15 types, how many types of foam are there? Anybody know the answer to that question? If so, chat it in. How many types of foam? Okay, I'm getting two. Okay, what are they? All right, never mind, Louise has it, dry and wet foam. Now that's clever, right? So they're pretty easy to remember, aren't they? So let's take a look at foam. Okay, obviously dry foam is exactly what it says it is. We use dry foam. So if I had a termite tube that got up into a box sill area of a crawl space, I have to foam the walls above automatically. Even if I don't know, even if I don't think termites got into that wall, we're still foaming it, all right? So it's got to be dry foam, I can't put any kind of wet foam in a dry walled wall 'cause there's insulation in there. And once insulation gets wet, it's useless, okay, I don't want it shorting out the electric outlets and causing a problem, all right, so we use dry foam. Wet foam we use under slabs, we can use those in foundation walls, okay, for brick veneer if we want to make sure that we get the material where it needs to go. You know, that's the bottom line, so we've got two types of foam that we can use depending what the deal with, all right? Now again, I wanna show you a little video clip here. It has no sound to it, so we'll just go with this but you know foam is less dense than liquid, therefore it kind of creeps along as you can see here. And it goes into those untreated gaps, it goes to those spots away from the low spots, in those hard to reach areas, and it can take the material further than what liquid can, all right? So what happens is foam generally, the bubbles, the material gets trapped in between the bubbles. And as the bubbles travel, they disperse that material. And you can see how the bubbles are stacked up one on top of each other, so it creates what we call a stacking effect. And what that means basically is that, you know, it's gonna creep around all the obstacles, rocks, you know, pieces of wood buried in the ground, all that kind of stuff is gonna happen. So it's a carrier of the material, all right? So it's gonna carry it and as the bubbles, the foam, the material's, the Termidor is not carried inside of the bubbles, it's trapped between the bubbles, it gets on the skin of the bubbles. So as it creeps along, it's dispensing, dispersing the material, and then the bubbles will eventually burst. And when they do, they're dropping more Termidor, okay? The Termidor that was on the skins of the bubbles are now, that's being distributed as well. So it helps you get that even distribution. Inspectors, remember, you have that video on your iPad. So when you're talking to the folks about foam technology, make sure that you show them the video that they can see it for themselves. There's also a foam video for brick veneer, there's also the dry foam video for spec number 40 that you can click on, it'll actually play the video of it. So it's one of those things that is very, very effective in getting material in those hard to reach places. So if I have a real tight corner like this I can't get liquid into, maybe it's running uphill, that foam will expand, spread and fill up that whole gap so to speak, and do it that way. All right, so that's pretty much the technical side of how it works, you know, gravity is gonna, you know, help move it along, it's gonna spread further than liquid does. As the bubbles travel they're dispensing the termiticide. Then as the bubbles break, the additional that's trapped between the bubbles and the skins, that's on the skins, that will be distributed as well to get a nice even presentation on it. All right, now based upon what I just told you, let's go ahead and answer this question. Foam eventually evenly disperses liquid termiticide because? Because? Page 13 of your workbook. Everybody votes. Let's check it out and see how you did. All right, that's the kind of response I like man, everybody gets it right. That is just perfectomundo, okay? That's great, I like it. Yeah, for all these reasons, okay, there's no magic to this. But you have to know how it works, okay? Inspectors, remember you may have some of your customers may ask you how this stuff works. So if you give them a nice explanation, what does that make you look like? "You know, how's this foam stuff work?" "Gee, beats me, I don't know, have to ask your technician when they come out." Okay, that would make you look like a fool, all right? You don't even know how the stuff works? But go, yeah, let me just tell you how it works, you know, as it creeps along, it's dispensing the material that we're using to treat the soil there or to treat the void. You know, as it creeps along some of those bubbles start breaking, there's additional material that's deposited in a nice even manner. And that's why, you know, once all those bubbles break, you won't see the foam anymore but it will take in that material where it needs to go. All right, so that's how that plays. All right. Let's see if this is different one. Let me try this and see if this maybe the one we just saw. I've forgotten my talking where I am. Okay, this is an actual gallery, here it comes. Oh, my god, Fred, here comes the Tsunami, man. Now obviously the termites are gonna drown in this stuff, but they are gonna get it all over their bodies, and we know the biology of the termites is once they get that all over them, it's gonna be lights out for the boys 'cause it can't go take the shower and wash it off. They absorb it into their systems normally, they're gonna share it with food, by grooming each other. "Hey, Harry, lick off my arm, will ya?" and he's licking off Termidor. Oh, this is good, this is good, okay, so that's important that we get that right, all right, that you're now understanding so there you actually saw... And you saw how it creeps along all the galleries, it gets into all the little gaps and that's what wanted to do. Okay, we wanted to get into all those little gaps. All right. All right, how many people think they're getting it? "Yes, I am." "No, I'm not." I don't know what you're talking about. Okay. Stormy, are you hitting that no button, I got one no again. All right, now this next diagram should look pretty familiar to you by now 'cause you probably seen it three or four times. Again, you know, we got to make sure we get the right application rate, so again, you can see on the left side, there if I'm doing vertical treatment, if I'm doing vertical treatment, okay, then I'm going to need 4 gallons per 10 linear feet per foot of depth. If I'm doing plumbing penetrations, I need 1 gallon per 10 square feet, I don't need that much. Okay. And if I'm treating voids, it's gonna be 2 gallons per 10 linear feet for voids or for brick or stone veneer. So, you know, again get this right, you got to make sure you know all the application rates for the material. Now one thing that you need to make sure you understand is the following. You're gonna hear people talk about, "Well, you know, what I'm gonna do is I'm gonna put three gallons of liquid down, then I'm gonna put a gallon of foam." That gallon of foam does not equal gallon of liquid. Okay. There is a foam expansion rate, so what I'm really saying here is don't think that one gallon of liquid equals one gallon of foam, they're two totally different things. So if I put 3 gallons of liquid and 1 gallon of foam every 10 feet, I'm sure changing the treatment. 'Cause you see that one gallon of foam... Needs to be more than that, okay? For example, our ratio for wet foam is about eight gallons of foam for every one gallon termiticide. So you need one gallon of Termidor to make eight gallons of foam when you set your calibration for that. Dry foam's a different story. You know that ratio, it's 25 to 1, this has a lot of air in it. So that means for every gallon of Termidor, it makes 25 gallons of foam. So for every 10 feet I treat, if I'm putting 3 gallons of liquid in, and I'm putting a gallon of dry foam in, I'm gonna need 25 gallons, like filling up 5 gallon dry wall buckets with foam. That's how much has to go into equal 4 gallons per 10 linear feet. And we'll take a look at that a little bit... Later as we go here... 'Cause the bottom-line is if I don't get enough of the material there, what's ultimately gonna be the outcome? If I don't get the material where it needs to go, what's ultimately gonna be the outcome? Not a trick question. Okay, it's gonna be ineffective, it's gonna be a failure. Yeah, the bottom-line is it's not gonna be treated, and untreated means it's unprotected. You now work at the mercy of the termites, if they find that gap in the treatment, they're gonna find their way in. So again don't assume that if I put three gallons of liquid down, and I say I need another gallon of treatment, then I could just put a gallon of foam in there, that's not enough, I have to put much more than that in. Then we'll take a look at that, when we start taking a look at how we actually make this foam. Okay. All right, any questions to this point? All right. Now let's take a look at another video, this is the one... Inspectors, you have this on your iPad. This is foaming brick veneer. This is what's going on behind where you can't see, oops. That's not the one I want, let's go to the next one. Okay, hold the fort here... Hold the fort. All right, then you've got a worksheet in your workbook that's on page 26, I believe. Let's do this first, it looks like this, we could bring up the document camera. It says Expansion Rate Calculation Exercise. I want everybody to get that out 'cause I'm gonna show you how we make this foam. How do we make this foam? Now you can see here the very first step it talks about ProFoam, all right? And basically what we're talking about here, I'll make this a little bit bigger for you. It says ProFoam states that you need to put anywhere from 0.5 to 1.5 ounces, we tend to go in the lower end of it. So you know, if you put 0.5 ounces in, if that's not enough, you can always add 2, if you got too much, then you can't. So you basically mix up your foam based on the way that you think, the consistency you think it should be. Okay? Now once you do that... Then we've got to figure out what the foam ratio is. And the way we do that is we go to the second step. So I'm gonna show a video clip and there's a small scale here. If you remember in some of the videos that you've seen, the one guy had like a 5 gallon container who is pumping foam into that, that's really how you're gonna do it out on the job. See your service manager to give you some time to practice with that. But this example here's a much smaller example, I'm gonna show you a little video clip, a solid movie, and I'll talk during it that we're gonna take a measuring cup, and it's gonna have 32 ounces of foam in it, when you see it. Okay? And you can see this right here, it's got one quarter which is 32 ounces here. Well, you're gonna see an actual video that has 32 ounces in it. Now it says you have to fill to the top mark of the measuring cup, where the top part of the container you're using. And then it says you may help to foam dissipate faster by lightly spraying the top of the foam with the isopropyl alcohol, all right? Now they do a little bit of overkill on that in the video, but the whole idea is you're waiting for the foam to dissipate, so you can see how much liquid is actually left. So for example, when we originally made that, we originally made the foam, we put a certain amount of Termidor in there with certain amount of air or certain amount of water that mix with it, the pressure, and we got this 32 ounces of foam. So let's take a look at the video and you can see how this works. So here we've got the, we've got the cup of foam. He's hitting it with this isopropyl, going a little crazy with it, quite frankly. But there's your 32 ounces of foam, here it comes, we're trying to well, waiting for the foam to dissipate, so we can see how much liquid is left in the cup. 'Cause that's gonna help tell us whether or not we got the right ratio rate at all. Okay, so that's what's left after the foam has dissipated. So remember that whole thing was full of foam, now I've got this liquid in the bottom and got quite a bit of isopropyl alcohol, too. That's why I say don't go nuts on that stuff. Now let's go back here to the document camera and take a look. So please look at step three, it says basically, okay, let the foam dissipate, how much liquid remains. Well, let's just say that there's four ounces left, okay, there's four ounces left in the cup. So I write the four ounces down, then I go to the fourth step and says, ounces in the measuring cup. Well, we started out with 32 all right, 'cause it was filled to the top. Ounces remaining in the measuring cup, we had 4, so what that ends up being as your expansion ratio is 8 to 1... Which is the application rate for wet foam. So if I was gonna foam under a slab or under a dirt filled porch, this would be the ratio I wanted, and what this would tell you is, "Ah, okay, you had it about right." Okay, you had it about right. And we'll take a look at it in a couple minutes what you do, if you don't have it right. Now that's a wet foam ratio, okay? If I had, let's say I had 1.5 ounces left... So I have 32 ounces in the cup, I have 1.5 ounces left. Okay. Somebody do the math and tell me what that comes out to. So take 32 and divide it by 1.5 and chat the answer in. Okay, 21.3333, it's infinity, all right? So we just say 21.3. Okay, that tells me, "Okay, if I'm looking to do dry foam, then I don't quite have this where it needs to be yet. Okay. 'Cause I need to get dry foam of the 25 to 1." And we'll take a look in just a minute how you do that, all right? But this gives you an idea based on how much is left in there, this is how you would do it. So if you fill up a five gallon container, okay, this got, you know, five gallons in it, then you got divide out by a how much liquid's actually left. That'll give you your foam ratio. Now again, as I said before, I write it on the side here... Okay, wet foam is 8 to 1... Okay, dry foam is 25 to 1. So you can see, it's like, it's got three times the air in it than what the wet foam has. Three times the air. So it's kind of poofy... If poofy a word, and I think it is a word. Okay. Now inspectors one of the things you can do is to do demos for your customers, give them an idea how this works. If you take a brand-new candy shaving cream, you know how it comes out, it kind of goes, you know, comes out and kind of swells up. And it's taken your hand, it's dry, right, it's not running out of your hand, it's just there, you can probably even do this. And we can't do this and then hold it for like 20 seconds or it's gonna fall out. But if you do this, it's not gonna fall out, right? The end of a canned shaving cream is more like wet foam. You know, you hit the nozzle and it kind of you know, it's gurgling, it's... 'Cause in your hand starts kind of running out, that's really what wet foam is like, okay? That's really what wet foam is like. Okay. All right, how many of you does this make sense to? Let's just go to a quick poll question here. You think you're getting the concept here, dry foam versus wet foam, you know the whole idea that foam will carry that material as you saw in the video, they're going in all the galleries, covering up the termites with it, they're not gonna drown in it, but again, they're going to get it all over their bodies. All right, very good. Okay. Let me... I want to advance on here. Now let me show you this video. And, inspectors, you have this on your iPad, so again if you have to treat somebody's brick veneer, show them what's going on behind the brick. So this is a back side, look out that foam is spreading, look out it's spreading up, it's spreading out, it's going much further than liquid. He is injecting this in the one hole and look how far that foam is going. Now obviously, in stud cavity, it's gonna only go as far as the 2x4s on each side. But this is the whole concept of foam, it's gonna fill up that entire cavity... You know, as much as pumped in. Now, termite specialists... Oh, it was on my screen... So it was on the screen out here. All right, let see if we can back this up and get it to play. All right, let me try it again. It might be because I didn't play the video before. Now let's see if it comes up this time. Okay, you see how the foam is spreading? That's what it does, it's spreading up, it's spreading out, and liquid will never do that, okay? It'll never do that. And that's the whole concept of foam, so you show your customers what this really is and just let them know, "Hey, look, the foam's not gonna stay there but it's a carrier, the material it's gonna get it to places it wouldn't normally go." And that way there's termites in that wall, it's going to take them out, too, 'cause they're gonna be part of the big tsunami with that. Okay, how many of you saw that video that time? Let's just get a yes or no on that. Make sure everybody got the opportunity. Well, we still have a number of people that didn't see it... 13 yeses, 6 noes. I'm not sure why that happened, okay. Okay, nothing after you fixed it, all right. Okay, go to your iPad then, inspectors, and you can look it up specification number 40, it'll play the very video I just played. And, termite specialists, my apology I'm not sure why some of you would have got this and not others. Two out of every three got it. So figurative technology, right? Okay... Now with that being said, let's take a look at how you adjust this foam. Remember, we said that if your ratio isn't quite there, again, you know, that 21.3 was not quite there. So really the foam is still too wet at 21.3. So how do we fix that? Well, one of the ways we fix is we decrease the pump pressure. So we decrease it, okay? If we decrease the pump pressure, we're also decreasing the flow rate. If I add a little bit more foaming agent in, that's gonna make a little bit more foam, all right? And get more of the consistency I need it, so if I add more air, that's gonna poof it up so I can take that wet foam and I can make it a drier foam. So reduce the pressure of which it's coming out, the flow rate, so it means they'll come out of the nozzle slower, put more foaming agent in there and then add more air, get a little bit better air mixture going on, and then get that where it needs to be, all right? Now if the foam is too dry, I've got to do the opposite. Now I'm going to increase the pump pressure so it comes out faster, therefore, the flow rate is faster. Okay I don't want to put any more foaming agent in... And I may have to add some more water to thin it out, okay, to get, make it more liquidity. So this is something you're going to have to do and practice, you know, back at the branch. It's not something that we can fully get you to do here. So I want you to keep that in mind. All right, so that's pretty much the basics of foam. Now in your workbook, you've got a couple of pages starting on pages 22 of some treatments specs. Go to page 22 and get those out a while. So we're gonna give you a couple questions answer, you're going to use those pages 22, 23, 24, 25 to answer the questions, all right? So you can use the sheets, that's okay, it's not a big deal, you can do that, all right? So let me show you what your first question is going to be. And this is the sheet that I'm telling you to go to on page 22, it's the first one. Let me just put this up here for you to see. So pages 22 to 25, each page has got a couple of treatment specs on it. I'm gonna put a slide up on the screen, and you're going to go to these pages 22 to 25, and you're gonna figure out, okay, what I'm asking you for and make the proper choice. So that's how that goes. So if you just follow the sheets, you're good to go. So let's do the first one here and see what happens. Okay, which spec requires foam only? Foam only. Foam only. Let's take a look at this one. Okay, it looks like most of you picked A. And probably another reason you got this wrong is you don't have the sheets, maybe you don't have your workbook with you, all right? 'Cause if you look at this, it's A, let's go the document camera once and let me show you here. Okay, here's the same sheet you have and spec number 40 is foam only. So when you're putting that, doing that wall foaming, all you are putting in there is foam, you're not putting a liquid termiticide by itself. You're just doing a version of it with foam. Now let's try another one here, let's see if we get this, everybody get on board with this one, all right? So this one says, Spec 10 requires which of the four? Everybody votes. Let's check this one out. Okay, almost, almost, almost. Got a couple here that... Okay, so you can see here that the answer is liquid and or foam. So let's go to the document camera again... And take a look. So here it is on page 22, Spec number 10, liquid and/or foam. So just as it said, that's what you're doing here, okay? So liquid and/or foam. Okay... All right, you get the idea here... 'Cause I think that's the last one, yeah. Okay... How many of you think you've got this concept here? Okay, page 2 only shows 2 images, Spec 6 and Spec 10, yeah, right, that's what it does. But actually, it's page 22, it's not page 2. And yeah, you're right, it's only 6 and 10, you have to go to different pages of find it. So I hope I'd answered your question. Okay, so that's how we do foam, go back to your branch, practice it, make sure that you understand how it works, and play around with it, especially the termite specialists, inspectors, you don't need it know how to make it, you just need to know how it works and make sure you explain it to the folks when they ask you. 'Cause remember, you're selling the positives of it. We are one of the few companies that uses foam, we were the founders of foam. Okay, we were the ones that first used it. So let's use that to our advantage, this is something a lot of other companies don't use. Okay, the last thing I want to talk to you about is Termidor dry. Now quick poll question, how many of you know what Termidor dry is? And maybe you know what Termidor dry is? Usually I don't get too many to do. But all these expose you to it, yeah, 3 people, 17 don't. Okay, two people. Let's take a look at, the first thing is Termidor dry, okay, is not a dust, it's a micro crystalline product that's got cellulose in it. So, of course, if it's got cellulose, termites love it. You know, they're just like grooving on that stuff. All right, it's some good stuff, they like it. And... Basically, you can use it for all types of termites, dry wood, subterranean, period. And you can almost use it anywhere. So if we move on here to the next slide, you'll see that... You know, if it targets galleries, what happens is when you put this Termidor dry in, it attaches itself to the cellulose. And when it attaches itself to the cellulose, okay, then we're good. All right, then they what do they do with the cellulose, well, they eat it. And if they eat the cellulose, then they ingest the material. So that works for us, that's good for us, okay. So that's and then it uses the same transfer effect as does the liquid termidor, it's got the same active ingredient, it's got Fipronil. And so it's pretty much the same deal. So don't mistake yourself just think that it's a dust, it's not a dust, that's one of the things I want to make sure that you understand. The second thing is this is not and, termite specialists, make sure you hear me on this one, this is not a standalone product. You don't just use Termidor dry to get rid of a termite problem, all right? This is really used with your treatment Spec 37 which is wood injection. So if I go out and I do an inspection, I stick my screwdriver in let's say sill plate man, there's just like termites everywhere. Then we're gonna drill some little 3/16th inch holes right into the wood and put this Termidor dry in there to get it into the galleries to speed up the kill process 'cause then that gets woven in with the cellulose fibers, they eat the stuff, they get it on them. You know, because of their social nature, they're grooming that type of thing, they're gonna end up, you know, consuming it and that's what we want. So that's pretty much how it works, so make sure you get that right. And one of the things about Termidor dry, it's a label for practically anything. And you can see here, you can do it or you can do a fence, so if you had a customer and he said, "Hey, look, termites are chewing up the bottom of my fence." Okay, if they want to pay the price, we can probably take care of that, all right? But Termidor dry is not inexpensive either. If they have a problem with their deck, we don't treat decks typically but let's say they had a deck post hold up the deck that had some termites in it, okay, we could inject Termidor dry in there. They even tell you can inject it into live trees, I wouldn't recommend that because obviously if you kill the tree, there's only one thing that's going to make me happy. And what's that one thing that's going to make me feel better if you kill my tree? So chat me the answer in on that. So that's the only thing what's gonna make me feel better if you kill my tree? Yeah, big check from Orkin, you got it. Big check from Orkin. All right, so that's how that works, now just to show you Termidor dry comes in little five gram vials. Okay, see the cartridge there, there's only five grams and that. This is not a massive amount, it's a very, very small amount, okay? You see it's got a little bulb dispenser, it's got a little plastic applicator there, you get it there, and it's hard to reach places with that extension tip. And that's how a lot of times it's put down. So you know, this stuff does not go very far, all right? It doesn't go very far at all, therefore, you have to use it judiciously and make sure that, you know, you don't overuse it because the last time I looked which is probably three years ago, okay, this stuff was gone for about $80 a vial. So 5 grams is about 80 bucks. I'm sure it's probably higher than that now. So this is not something that you just kind of broadcast, this is something you use for this very, very special situations. Now let me just show you how it works, I got a little video here, and I'll narrate it for you as you watch it. Okay, this is a little experiment. You see there's some galleries carved in that wooden, it simulate termite galleries, and there's a piece of Plexiglas that's got six holes in it, all right? Six or seven holes in it, and he's going to flip this over and put it on top of the wood, so it's like that's underground. Then he's going to take is a little extension tube there and he's going to hit 1 compression which is 300ths of gram in each of those holes. So you can see, he's just hitting one compression, that's it. One compression. So 300ths of gram in each compression. Now he's going to take that off and you're going to get a surprise, you look how far the stuff has gone. And look at that, it's almost gotten into every one of those galleries just by doing that. Now again, remember it's not a dust. Okay, it's not a dust. Okay, it is micro-crystalline type of material. But you can see how far it travels in those galleries, and then the termites are going to ingest it and that's how the whole thing works, all right? Now to give you some idea of what it takes to kill termites, here's a chart I think this chart's in your book or may not be. For dry wood termites, now this is per injection point. So we just came off a one that has six injection points, okay? So you can see on this six injection points, okay, I need anywhere from 1/10th of a gram to 1 full gram per injection point for dry wood termites. For subterranean, I need anywhere from 1/10th of a gram to 1 gram. Remember, these are five gram vials. So if I put a gram in each one of those, okay, you're talking about blowing a hole vial of that stuff in that board that you just saw in the video which should be $80 worth of treatment there minimally. So and you see for Formosan termites, where it says carton and nest, it's even worse. Three grams, you know, 3/10ths to 3 complete grams. So you'd be looking for 6 holes, 18 grams, you need 3 vials of this just to do that small little example I just showed you there. So again, this stuff is to be used very judiciously. And, you know, that may be why a lot of you have never seen it. Okay, is because it's expensive. All right, so that's a little bit about Termidor dry, a lot of places they'll use like alpine foam, they'll take in drill those little 3/16th inch holes and it will put that alpine foam in there, it does this kind of a similar concept, except it's a foam material but the whole idea's to get termites to ingest it. So that pretty much wraps up our module, okay. We've talked about, you know, concentration, you know, the .06 is the standard mixture we use. We talked about how we figure out how many ounces of Termidor we're gonna need to make our correct mix. We can either take .8 fluid ounces times the number of gallons we need to make or we can, you know, kind of round it off and do it that way. So you get a couple different tools there to use. We talked about wet foam, dry foam, we talked about, you know, what is it, how do you mix it, how do you use it. We talked about Termidor dry. So that pretty much wraps up with what we're going to do today. Now I just want to ask, I'm just little concerned with our last module, so many of you felt that your head was ready to explode, how are you feeling about this one? Did this give you, you know, some basic knowledge that's gonna be helpful to really understand this? So, "Yes, it did." "No, I'm still kind of in the fog." And yeah, you know, it's a lot coming actually, so just be patient with yourself and, you know, get out in the field and get with people that know how to do this stuff out there and just kind of practice, you know, practice doesn't make perfect but it makes better. So we got to make sure we do that. Okay, very good. Tomorrow's going to be a big day, you need to bring a couple of things tomorrow. You need to bring your Matrix, okay. The spiral bound Matrix that you should have got in your kit, make sure you bring that. Bring your treatment spec sheet or your, you know, your iPad with your treatment specs because the first module tomorrow is going to be treatment plan just a reminder we start at 10am tomorrow, not noon, and there you kind of used to this noon, you know, gig we got going. But tomorrow, it's at 10am and I will be doing that and then we'll be taking a break and coming back and doing at the job. That will be the last module that's required for the termite specialists. You're welcome to watch the Matrix if you want, termite specialists, it's not required, up to you. Inspectors, it's not optional for you, you're going to need to attend the Matrix. And you know, nobody really knows what it is for sure, so you might want to tune in and find out. Everybody should a watch that Matrix Ivod, the Matrix tomorrow is different than that. Okay, it's not the same thing, it's more of an application exercise, were you have to actually use the Matrix to answer some of the questions I'm going to give you. And then we'll give you a final exam information tomorrow and survey information, that type of thing. So that's pretty much it from me unless you don't have any... If you have a question, I'll be more happy to answer it real quickly. If there are no questions, I'm going to let you go and, you know, try to hit those treatment specs again, and then I'd pick up a couple or more 'cause they're going to come in to play again tomorrow big time when we talk about the different treatment plans. So looks like we have no questions, so everybody have a good evening. I'll see you tomorrow morning at 10am.