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[MUSIC PLAYING] OK, now I'll ask everybody, what are their duties at the border station, OK? Effective communication increases productivity, it improves safety, it builds stronger working teams, and it saves lives. Truly effective communication is more than just words and phrase making. It takes behavioral skills, good body language, and non-verbal communication, and it often means connecting different cultures. These guys are jerks. So what do you want to do about it? I want him fired. I want him out of here. In this program, we'll use role playing and shipboard examples to demonstrate these skills, and four characters working together. We'll meet Bert, a native English speaker who admits he still has to work to make his Maritime English effective and get his meaning across to others. I don't want a nonconformance going on my performance report. I'm not the one to blame. We'll meet Anton, who's from Eastern Europe and is working hard to make his second language, English, more assertive and understandable. Everything has a regular safety inspection, especially the fire extinguishers. We'll meet Pradeep, who's working hard to make better cultural connections with his shipmates in order to be a more effective communicator. I think you could save the questions for later. Maybe ask them on a one-on-one basis. And we'll meet Ben, a seafarer who's learning to use feedback and to participate more to make his communication more effective. I wasn't brought up to stare people in the face, especially people who are the boss. The bad news-- the most common cause of disaster at sea is poor communications. The good news-- you can learn, practice, and improve your communications by paying attention to more than just words. Your behavior, nonverbal skills, and cultural connections can make you a more effective communicator. [MUSIC PLAYING] Welcome to Effective Communication. No matter how many phrases you practice or words you memorize, if you don't speak and understand English effectively, you're not really communicating. That's not only inefficient, it can be downright dangerous to you and your shipmates. It's not just your words. It's your tone of voice. It's your gestures. It's your attitude. Where you're from. What you've done. Who you are. There's a lot to it. I don't know. It's like body language, accents, different dialects, and the expressions. It's hard. Can't communicate under stress, when you're tired, when there's danger, when you're in a hurry. [MUSIC PLAYING] Just how important is effective communication? Consider this remarkable statistic from the International Maritime Organization. Of all accidents at sea, 80% are the result of human error. And of these human errors, fully one half are due to poor communications. And poor communication, as we will find out in this program, is more than simply the words we say or don't say. Here are four behaviors that influence your communication. Behavior number one-- your voice and voice tone influence your communication. I'll need the rest of the stores by tomorrow morning, first thing. And uh, the rest of the paint orders. Behavior number two-- your body language influences your communication. Uh, oh yeah. So what was that last thing again? Can you explain that to me? One more time? Behavior number three-- your appearance influences your communication. It's the number one thing I'm working on right now, the last two nights, all night. It's the only thing I'm thinking about, letter perfect. Behavior number four-- your timing and spacing influence your communication. OK, sorry, Chief. I'm really late, I know, and I'm really sorry. And it was just a really late night last night, and I'm sorry. [MUSIC PLAYING] Among a seafarer's greatest worries is an accident or disaster at sea. Unfortunately, we can't control the weather or predict when our equipment might malfunction. What we can control is our ability to communicate clearly, efficiently, and especially under stress. There are three common challenges to effective communication-- verbal, what we say, nonverbal, the way we say it, and cultural. I'm always looking and improving my English. All the time. There's the English we learned in school, and there's the real thing we put into practice every day. Verbal communication relies on the words we say-- our vocabulary, the way we structure those words into sentences, and the rules of grammar and usage. There's a lot of distraction on this ship. There's noise, cargo handling, weather. You got to be make sure you're heard and understood. I mean, English is my native language, but just because you know the language doesn't mean you're always completely understanding each other. Nonverbal communication is the things you don't say-- your voice and voice tone, your body language, your appearance, and your sense of timing and spacing. It's the point of this program that nonverbal communication does matter. The way we interact with each other-- our behavior-- influences how well we understand each other. The success of our communications depends on more than just the words we use. I'll need the rest of the stores by tomorrow morning, first thing. And um, the rest of the paint orders. Let's look again at the examples we saw earlier. In the first instance, no matter what Anton is trying to m his voice and voice tone are weak. He's unable to communicate effectively. Your voice and voice tone are something that could be worked on an improved. We call it, using your best voice. Your best voice has the right volume, loud enough to be clearly understood. The speed you speak at is crucial, and a good voice changes pitch for emphasis, using high and low notes. A confident, friendly tone helps win your listeners' attention, and you must continually work on your pronunciation. Let's listen again to your voice improved. I'll need the rest of the store orders by tomorrow morning, first thing, and all the new paint orders too. Oh, yeah. So what was that last thing again? Can you explain that to me? One more time? Don't you find it hard to follow what the Pradeep saying? Bad body language could be as distracting as bad voice and voice tone. For better body language, begin with a pleasant facial expression, show your calm composure and good posture. Be alert and interested by making good eye contact. Avoid nervous gestures and ticks, dramatic movements, and poor posture. Here's a look at some improved body language. I'm sorry, I don't think I caught that. Can you explain that to me one more time? It's number one thing I'm working on right now, last nights, all night. It's the only thing I'm thinking about, letter perfect. Well, what do you think of Bert's appearance in this scene? We do judge people by the way they look, their grooming, their dress, and their cleanliness. Your appearance sends a message. Your hair should be clean and neatly combed. Good grooming means attention to how you look and smell. Pay attention to the clothing you wear. It helps define who you are and aspire to be. Neatness and cleanliness means you care about yourself and the impression you make on others. Let's see the difference a little attention to appearance can make. This is the number one thing I'm working on right now. Last two nights, my first priority. Letter perfect, OK? OK. Sorry, Chief. I'm really, I know. I'm really sorry, and it was just a really late night last night, and I'm sorry. Another behavior that influences our communication involves spacing. We're conscious of how close people stand to us, how they do or do not touch us, how their personal contact influences our personal space. We also send messages to people through time. Are we clock watchers and never late? Or are we not so concerned about deadlines? Your spacing and timing sends nonverbal messages. Respect the personal space of the people you talk to. Find their comfort zone. Be aware of touching others, and let them know your comfort level with personal contact. Be punctual and timely when you are asked to meet a time deadline, and notify your colleagues or supervisor if you are going to be late. Here's how spacing can be improved. OK. I'm really sorry, Chief. I know that I'm late. I didn't get a lot of sleep last night, and it won't happen again. In later programs in this series, we'll explore the ways individuals can interact with each other more effectively. For now, you get started. The personal behaviors we've stressed in this program-- paying attention to the nonverbal, not just the verbal-- are the bases on which each of us, one person at a time, can begin to build more effective communication. You know, I think a lot of it has to do with confidence. You can show confidence before you even say anything. So I make eye contact, be approachable. I think you just need to keep a positive attitude, because most people want to communicate with you. We do judge people from the outside. Sometimes you just gotta make impression more than just words. Effective communication begins with your own verbal and nonverbal skills, your behavior, and your ability to connect across cultural lines. Here's a summary of what we've highlighted in this program. Effective communication is more than simply memorizing words. It's gaining shared understanding. 80% of accidents at sea are due to human error, and one half of those are due to poor communication. Communicating effectively can involve voice and voice tone, body language, appearance, and spacing and timing, not just words. Your best voice requires proper volume, speed, pitch, tone, and pronunciation. Better body language requires a good facial expression, composure and posture, an expression of alertness, and making good eye contact. Your appearance can do you credit-- your hair, grooming, clothing choices, and general neatness and cleanliness. Finally, your spacing and timing are important behaviors-- nearness to others, touching, punctuality, and timeliness. [MUSIC PLAYING]

Video Details

Duration: 14 minutes and 20 seconds
Language: English
License: Dotsub - Standard License
Genre: None
Views: 6
Posted by: maritimetraining on Feb 8, 2017


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