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20170613 The Help Options

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If there's an issue during the trip, we need to report it to Uber using the Help options. If we are accurate and consistent when reporting issues, Uber has our side of the story and can take action, if necessary. The Help options are available directly after the trip for reporting the issues right away. Just make sure that you're safely parked, when you are making your report, so, you don't have to worry about other drivers or a ticket. It may make sense to go offline, so that you can give all the relevant details without there being interruptions. If you're too busy to report an issue directly after the trip, you can report it later that day by choosing Account > Help >Trips and finding the trip on that list at that point in time. Just make sure you report any issue within 24 hours, so that they can be handled promptly. While the options available on the Help menu change based on your city and updates to the app, they usually fall into several categories: accidents or other immediately safety issues, lost items, for when the rider leaves something behind; fare issues, like when you're fare needs to be adjusted, if a trip is missing from your pay statement or if you had an issue with your Uber Pool fair. Rider issues, like if you picked up the wrong person and started the trip or if a rider damaged the vehicle or if the writer made you feel unsafe; and finally issues getting trip requests for when the glitches in technology are affecting your ability to work. Each help option will instruct you on how to handle the situation. For example, if you find a lost item the Help option instructs you to share a photo and tells you how Uber will connect you to the rider. Some of these options can help save your rating too. If you forgot to end the trip, when you dropped your rider off, that rider might be upset. If you can fix it using the correct Help option, they might still give you a good rating. We're strongly recommend that you take the time to explore all the Help options and information before you go online. Knowing the guidelines that Uber has in place, will help you when you do run into problems.

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Duration: 1 minute and 54 seconds
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Language: English
License: All rights reserved
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Views: 5
Posted by: norawilcox on Feb 21, 2018

20170613 The Help Options

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