Support welcomesmall

Welcome to the Support and Applications version of the Certificate III in Information, Digital Media & Technology. You’ve chosen an exciting industry to enter with information technology playing a big part in everyone’s work and personal lives. The particular sector of IT that you’ll be studying combines hardware, operating systems and software. During this course you’ll learn how to set up and maintain computers including operating systems and hardware installation, fault finding and how to provide IT support and advice to others. The applications electives will allow you to develop advanced skills in using Microsoft Office including creating macros and templates. Other areas that you’ll cover in this course reflect the base level skills and knowledge that all IT workers require. This will include work health safety, workplace and client communication skills and following company policies and procedures. Your facilitators will guide you through this journey and the activities and projects will focus on real world situations using a fictional company. This will help you understand what it’s like to work in an entry level IT position. I encourage you to participate in the discussions to form connections with your fellow students and your facilitators. You’re now ready to go through the Get Started section under Modules and to get to know the other learners through the People link. I hope you enjoy this step into the IT world and wish you good luck with your study.