United - Caring for our passengers

At United, we've got people who are passionate about delivering great customer service. That customer's first. Everybody knows that you don't have an airline without customers. I think it's the way we treat our passengers. I think that makes a huge difference. No matter what department you're in, you are servicing the customer. Customer service will never go out of style, it never has changed. I think a good smile, a friendly voice, pinning wings on the children, helping someone hang up their coat, it's all about attitude. Every interaction is super important with every customer. My one minute can make the difference. It's that extra mile that you take. That's what's going to keep our customers coming back. No one group, no individual, is more important than any one or the other. We're all in it together, for one common goal. I take pride in my job. I come to work because I love to come to work.

I could say, my job is to put you on this airplane, but my job is also to let you know that I care, and I'm United Airlines. On behalf of my 85,000 co-workers, welcome aboard, and have a great flight.