2862 Making video part of the care process
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Really effective use of video
happens when it becomes a natural part
of your care processes.
Start by thinking about the
journey of care and identify all the times
when you could use video
to ‘prescribe information' for maximum impact.
Alongside, list the main challenges you face.
Perhaps people don’t show up for meetings
because they are anxious.
Or when they do show up,
they are poorly prepared,
making the meeting or
treatment less effective.
Maybe they forget what you said.
Or perhaps they think they understand
but when they leave you
they get it all wrong.
For example they end up
doing their rehab exercises incorrectly.
Maybe they need to explain
the issues to someone else
such as a family member,
but find it hard.
All these issues will guide you
on when you should be using your videos.
For example:
Getting people to watch a video
before an appointment
will encourage them to turn up,
but will also enable them think
about the important issues in their lives,
which will lead to a more
constructive conversation and more questions.
Using video during a
consultation or appointment
will help you to show and explain,
whilst providing a link to a video
to be watched afterwards
can reinforce the key points
and help people
to explain to family members and carers.
When you know when
you want to use video,
you need the materials
that make sharing easy,
such as web page links
in standard letters and leaflets,
links on QR codes on
prescription cards like this,
or links in text messages
or emails.
Using video can feel unusual at first,
but with practice and a list of videos
at hand it will soon become as normal
as handing out a leaflet.