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20180502-QI_ACCOUNT-from-virtual

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♪ music playing ♪ [7x7 Experience Account] >> When you are not ready to go pick up your rider, you should make sure you are offline. When you go online before you are in your car and ready to drive, it means your rider has to wait longer for you to pick them up, [Offline & Etc.: Ready to drive?] and that may be causing you to get lower ratings. What if you get a trip request while you're still brushing your teeth? If Uber told the rider it would take you four minutes to pick them up, but it takes you 10 minutes because you weren't ready to drive, while the rider can only rate you after the trip is over, they may be giving you a bad rating for making them wait so long. Clicking the "Home" button will always bring you back to this home screen, [Home Button] regardless of whether you are online or offline. If you are on a trip, this option will not be available. The "Earnings" button will bring up a screen with your recent earnings. [Earnings & History] You can see this week or scroll back to a previous week. You can click the "Total Payout" button to see how that week was broken down between total fares, Uber's fees, and tolls if there were any. The main earnings page also gives you access to your trip history, which we talked about during "Need Help." The "Ratings" button will show you your current star rating. The star rating is based upon the ratings that riders have given you, and that rating is an average of all the ratings you've received, [Last 500 rated trips] up to 500 trips. So let's say you've done 600 trips, it's only the most recent 500 that count. What if you're new? It would be the ratings of what you've received thus far. On the ratings screen, you can also see the feedback from riders, so you can improve, and what the top partners in your area are rated. Finally, there's the account screen. [Account & Help] This screen gives you access to help articles, which include some important information. For example, if you select "I want to speak to someone in person," it will tell you the hours and location of the partner center if one is available in your area. "Device" is another important option, especially for deaf and hard of hearing partners. You can access the option to make their Ubering experience more suited to their needs. "How to use Uber" talks about ratings, fares, and the code of conduct, among other things. There are other options available under "Account" as well, and I strongly recommend investing the time to read it all. The app updates regularly, and most of the updates are minor changes. But some updates make major changes in how we interact with the partner app and with our riders, so it's important to pay attention to the app and be adaptable. [Account Review] [Star rating is based upon the ratings that riders have given you] [It's important to be adaptable] ♪ music playing ♪

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Duration: 2 minutes and 3 seconds
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Language: English
License: Dotsub - Standard License
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Views: 6
Posted by: norawilcox on May 26, 2018

20180502-QI_ACCOUNT-from-virtual

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