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Leadership, Teamwork & Managerial Skills

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[MARITIME TRAINING SERVICES INC.] [In case of any conflict between the requirements shown in the movie and the company's safety management system (SMS),] [please follow the company's SMS requirements] [LEADERSHIP, TEAMWORK & MANAGERIAL SKILLS] In the maritime industry, teamwork is everything. As a team, you work together to safely operate the vessel, maintain equipment and respond to emergency operations. At the helm of every successful team is a competent leader. Without a leader, a vessel would not be able to run efficiently and communication between departments would be non-existent. You have many responsibilities to both your superiors and your crew. You have to manage your personnel, day-to-day operations, and equipment all at once. This is of course, no easy task. Only a person who is determined, ambitious and even tempered could succeed in this position. This program will help you strengthen your leadership abilities. We will discuss [LEADERSHIP QUALITIES] core leadership qualities, [EFFECTIVE COMMUNICATION] effective communication with subordinates, [SUPERIORS] proper communication and respect towards superiors, [MOTIVATION] crew motivation, [CULTURAL AWARENESS] and cultural awareness. [LEADERSHIP QUALITIES] What does being a leader mean to you? Most people agree that an effective leader is able to anticipate problems, relay information and lead their team in the direction that will make them successful. This is easier said than done. But if you embrace the following basic qualities, you will be on your way to becoming an effective leader. [01 Instill respect and command authority] Instill respect and command authority. This is an integral quality in every leader. Accomplishing this will take time but once you have gained the respect of your crew, your job will be much easier. Don't be afraid to exercise the power given to you by your position. This shows you are serious and willing to do what it takes to keep the vessel running efficiently. [02 Lead your team by example] Lead your team by example. The attitude you lead with will be emulated by your employees. You cannot expect your crew to follow your instructions when you yourself ignore them. Show that you comply with the safety procedures on board and are willing to work with your subordinates on tasks as a team member. [03 Draw from your knowledge and past experiences] Draw from your knowledge and past experience when making decisions. You can minimize the risk of incidents by being proficient in all areas. You should be competent in your knowledge of safety regulations, codes and standards and relay this knowledge to your crew. [04 Place the safety of your crew above everything else] Place the safety of your crew above everything else. Be committed to your subordinates and demonstrate your willingness to keep everyone safe through your actions. [EFFECTIVE COMMUNICATION] At a basic level, communication is the act of sharing information, ideas and feelings. But a true leader understands its much more than that. Effective communication is a two-way street. This means that the two parties are able to come to an understanding. Communication is especially important in the Maritime industry when you need to communicate between the bridge, engine room and deck. Being a good listener is as important as giving clear orders. [Give a Clear Message, Be Precise, Use Closed Loop Communication, Listen to Feedback] Follow these four basic rules and you will find that your subordinates have an easier time implementing your orders and are more open to communicating with you. [Give a Clear Message] Be sure your message is clear in your mind. You can't expect your subordinates to understand your message if it is not expressed in an understandable way. [Be Precise] Deliver the message precisely. Don't use jargon or abbreviations unless that language is used by everyone on board. Many times you will be dealing with multicultural crews so it's imperative your message can be understood by everyone. [Closed Loop Communication] Ensure your message is clearly understood with closed loop communication. [message] When you give a message, [repeat message] the receiver should repeat it back to you. [message confirmed] Confirm the message is correct. [repeat incorrectly] If they repeat the information back incorrectly, [rephrase message] rephrase your command. [repeat the message until the loop is closed] The message should be repeated until the receiver fully comprehends it and starts closing the loop. [Listen to Feedback] Listen carefully to feedback. Even though it may be hard to take criticism, it ultimately makes you a better leader. Promote a challenge and response environment where your crew is free to question any decisions and actions and you respond in a positive manner. Listen to what your subordinates have to say. This shows you care about your crews opinions. One part of communication that many times gets overlooked is body language. Use body language to ensure that information is being received. [posture, gaze, gestures] This includes posture, gaze and gestures. Body language speaks so powerfully that it can negate your verbal message. Awareness and careful presentation of body language will reinforce your spoken message. If you have bad posture you are presenting yourself as someone who is lazy, indecisive and passive. Avoid slouch shoulders, hunching your back or crossing your arms all of these reflect a poor self image and negative feelings about yourself. Good posture means you are confident and alert. To achieve this, hold your head up high and stand up straight. An attentive gaze is also important. Your gaze should always be direct and focused, showing receptiveness. Slightly lean in to the person who is talking to show you are taking in everything they have to say. Smile and nod when listening to your subordinates. A leader cannot expect their crew to effectively follow orders when the communication is broken. Be efficient in how you communicate to your crew by being clear and exuding an approachable demeanor. [SUPERIORS] As a leader, you should expect respect and obedience of your subordinates. Don't forget that your superior has the same expectation and requirement from you. To be a good leader, also means being a good follower by demonstrating proper behavior to your superiors such as respect, trust and obedience. This is the other side of the coin. The people that report to you will not respect you if they see your disrespect for your boss. Trust comes when good decision making and hard work is applied. It also comes from showing concern for subordinates and their well being. Obedience and following directions that are given by your superior is just as important. Do you expect your crew to obey you? They will watch to see how you respond to your leader. This does not mean blind obedience. There are times when it is appropriate to ask questions if you think an order may have been given in error. [MOTIVATION] A strong leader encourages their crew to do their best. People are motivated by pride in their work. As a leader, you have an important role in keeping your team motivated. The most effective way to keep your crew motivated is to be a good role model. This means following all regulations and procedures just as you would expect your subordinates to do. Jump in to help with jobs and be active in your own work. Set a good example through your actions. Be empathetic towards your subordinates during hard times. Let them know that their mental and physical health always comes first. This builds trust and boosts morale. Include the crew in important issues and planning. This creates a sense of community and helps everyone feel they are an integral member of the team. Encourage your crew to set goals and help them reach these goals. Rewards and signs of appreciation are great motivators. Let your crew know when they have done a good job with a token of appreciation, certificate or letter. Take the time to understand the basic needs of your employees. Go out of your way to make everyone feel important to keep them motivated and proud of their work. [CULTURAL AWARENESS] Many ships are made up of people from different backgrounds and countries. As a leader you have to be respectful and sensitive to these cultural differences. Cultural differences can be related to language, religion, nutrition and interests. Get to know your crew mates and work on how you can work together effectively as a team. Celebrate each crew members differences and encourage other crew members to embrace them as an individual not a stereotype. Respect and tolerance is at the core of every successful team and must be demanded by any leader. [WHAT WE'VE LEARNED] Life at sea can be difficult. You and your crew will experience many challenges and when you do, your crew will look to you to be a dependable leader. A leader has many responsibilities. You are accountable for the efficiency of the vessel, maintaining professional relationships with subordinates and superiors while responding to any issues. Leaders involve everyone. From the most junior to the most senior of the crew and they encourage a team mentality. In this program, we learned [LEADERSHIP QUALITIES] core leadership qualities, [EFFECTIVE COMMUNICATION] effective communication with subordinates, [SUPERIORS] proper communication and respect toward superiors, [MOTIVATION] crew motivation, [CULTURAL AWARENESS] and cultural awareness. By practicing these skills, you will find that your crew is more responsive and motivated. Mentor, encourage and train your team to become leaders themselves. Be a leader that inspires their subordinance and makes a positive impact in the industry.

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Duration: 10 minutes and 23 seconds
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Language: English
License: Dotsub - Standard License
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Views: 5
Posted by: maritimetraining on Nov 9, 2017

Leadership, Teamwork & Managerial Skills

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