Jonathon Tisch: Understand your Co-Workers
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sure there have been other times where
we have faced
serious challenges whether it’s 9-11, the
recession of
the 90's but today we're getting it
from all sides
this is a confluence of events that
nobody could have anticipated
nobody could have known the deep
challenges that we face
and as I said you get it wherever you go
consumer confidence continues to be
struggling how can the consumer feel
really good about themselves
when their neighbor or their family member
may be out of work how can the consumer
go out there and be robust about their
spending or feel good about travel
when they've seen the value of their
home cut in half
now is the time to really be good at
your job
now is the time to reach out
the people that you deal with that the
other side the table
and say let's make this a viable
win
for all of us. that the relationship with
the customer
an essential piece of this is the
relationship that you need
with your coworkers once again having
grown up in the business I've worked
virtually every job
known in a property I've been party the
Belstaff I work behind the front desk
I've made up rooms
I work at the pool I had a little
opportunity about five years ago to do
all that
on a TV show called now whose boss on
The Learning Channel whereas the CEO
they put me back in these jobs
it was a remarkable experience because
even though I have grown up in this
business and i've been
virtually in it for 55 years I hadn't
done these jobs
as the CEO so to go back and
was on TV for the country to see but to
make a bed
to bring bags to the room to clean up at
the pool
to should be a short order cook reminded
me how essential
the people in the trenches as we say the
people at the front lines are
I can sit my office in New York City
make all the decisions I want about the
future of our company
but I'm not the person checking people
in on a daily basis am NOT making the
beds
I can't do anything without those people
and the same is true love you you need
to forge that bond with your coworkers
you need to understand what's important
to them
and the quid pro quo is that they need
to understand what's important to you
you need to get that message to them
about how important they are especially
today
a survey that I read on the train down
here that
HSM II did said that service is more
important than ever
people are looking for value but just
because they're paying less doesn't mean
that they're gonna be happy
with shoddy service and the way you get
good service the way you get by in
is by ensuring that you have a
relationship with
your coworkers it is a vital group that
you need to understand how to partner
with