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Speaking Up and Approachability

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Whether you are a senior leader, cadet, or ranking, you know that communication is key to a safe and successful voyage. Working on board requires that every member remains observant and communicates any problems or issues to their superiors. Yet throughout history, problems and unsafe acts were observed onboard ships, but no one spoke up, resulting in maritime accidents that affected the crew, the ship, and the environment. In this video, we'll talk about the responsibility of every member of the crew to speak up when a problem is observed. In addition, we'll talk about the things that senior leaders can do to make themselves more approachable to crew members. You'll be able to list common reasons why crew members do not speak up. If you're a crew member, you'll learn tips for speaking up more confidently when you observe a problem or issue. If you're a senior leader, you'll get a better understanding of the habits and behaviors that will make you more approachable. Let's begin with an incident that happened on a ship not too long ago. A rating was ordered to perform work on the main mass. Although work permits were received, he proceeded to climb the ladder without a safety harness while several crew members looked on. He lost his footing and fell 20 feet to the deck below. His injuries were serious, and the ship had to return to port to tend to the rating's injuries. If you're a junior officer or a rating, ask yourself: If you saw unsafe acts, dangerous working conditions, or navigational errors by your superiors, would you say something? Who would you tell? What would you say? If you're a senior leader, ask yourself: How many times in the past week, have crew members come to you with problems and issues? Do crew members feel comfortable speaking with you? Or do they avoid you? Do you encourage crew members to speak to you when they observe problems? Do you keep an eye on crew members to recognize when something is wrong? such as someone seeming down? Research has shown that many times crews do not speak up when they see problems, issues and safety risks The reasons are many, but one of the reasons is fear. They feel that senior leaders are not very friendly. They don't know the leaders well, They feel their english skills are not good enough. They don't want to harm the good team climate. They don't want others to think they are criticizing them. The second reason is psychological. They may believe senior members are already aware of the issue They may feel that if they are wrong, they will look stupid They may believe someone else will say something or do something Or they may think that if someone else has spoken up, perhaps this is not a problem. Finally, there may be differences in cultural norms. They may have been taught to never question their superiors. They may prefer to keep to themselves. They may have never heard or seen anyone speaking up Or, they may believe they are just here to do their jobs If you're a crew member, here are some tips for communicating problems: At all times, smile and greet senior leaders If you see a problem or issue, keep your communications brief and direct No need to apologize, just say: "Sir, there's an issue you need to be aware of" If you feel afraid, practice what you are going to say Focus on WHAT is wrong, not WHO is wrong. On the other hand, some senior leaders don't feel comfortable with crew members speaking up or pointing out problems onboard, they sometimes take it wrongly as criticism If you're a senior leader and you find that crew members are reluctant to share information, here are some things you could do to encourage communication: Walk around the ship, smile, give eye contact and say hello to everyone. Take an interest in others, learn the names of your crew members recognize that in some cultures, people of lower ranks will not speak until spoken to. In team meetings and one on one interactions, explicitly state that you want them to share information. Whenever you receive information from a crew member, show appreciation, particularly if you are given negative information. The last tip is an important one. You know that at times, a junior officer will have to awaken you in your cabin. You need to show that you appreciate being alerted to an issues regardless of the time of day. If you are in senior leadership, your reaction is particularly important If you react positively, you will be seen as more approachable If you react negatively, you reduce the likelihood that anyone will approach you with problems, increasing risk to safety. So those are our suggestions for improving communication and safety on your ship. Just remember: A good crew member speaks up and a good leader creates an environment where everyone is able to speak up In this video, you saw that fear, the way our minds work, and culture, are common reasons why some crew members don't speak up. If you're a junior crew member, you saw that it's important to smile and be friendly to senior leaders practice what you are going to say and speak confidently and immediately if you observe a problem or issue If you are a senior member of the team, you saw they importance of making yourself approachable to junior crew members by: walking around the ship, and greeting crew with a smile and eye contact Taking an interest in the crew and showing that you care about their well being Learning about their interests and families Showing appreciation when you receive information especially negative information everyone has a responsibility to one another to keep your ship safe. Trust your instincts, if it doesn't seem right, speak up.

Video Details

Duration: 7 minutes and 5 seconds
Country: Andorra
Language: English
License: Dotsub - Standard License
Genre: None
Views: 8
Posted by: maritimetraining on Apr 16, 2019

Speaking Up

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