20161231 The Power Of The Rating System
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While the rider can’t rate you
till after the trip is over,
many riders are already thinking about how to rate you
before you even pick them up.
Let’s talk about how the rating system works
and why it’s so powerful.
At Uber, both drivers and riders
receive a star rating at the end of each trip.
That mutual rating system means that everyone
is accountable for their own behavior.
We know how frustrating and disappointing
it can be to see your star rating go down.
But we’ve learned we can influence our ratings
positively with consistently professional behavior.
There are many parts of our lives
we can’t control like traffic, weather, or GPS.
But we can absolutely control
our appearance and attitude.
And those are the elements
that make up professionalism.
We’ll go into detail on how you can use your appearance
and attitude to maintain a high star rating
in the following videos.
The partner app has a section
entirely about your ratings.
The star rating is based on ratings
that riders have given you.
That rating is an average of all your rated trips
until you reach 500 rated trips.
After 500 trips,
your star rating is an average
of only the most recent 500 rated trips.
It’s really important that it’s only the last 500 trips
because that means that if I get a bad rating today,
I just need to keep driving to get better ratings.
Once I’ve driven 500 additional rated trips,
that bad rating is no longer
a part of my overall rating.
Rating is optional for riders,
and if they never rate you
it isn’t part of your star rating at all.
Cancelled or unaccepted trip requests
don’t count either.
On the ratings screen you can also see
how close you are to earning rewards.
Feedback for the riders
and pro-tips like how Surge works.