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Engaging RSA Professional Services

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The following is an overview of the professional services offered by RSA for the RSA Archer Suite. We will highlight the offerings designed to support our partners and ensure their success in deploying the RSA Archer product for customers. If engaging RSA for services, we recommend partners contact us before the engagement begins to help scope the right services for assistance. RSA offers strategic services to help companies plan a holistic risk management program and define the road map for the RSA Archer implementation and governance. For our partners, the RSA professional services team may be engaged to fill various roles or provide specific skill during any phase of an engagement. Let's take a look at some other specific offerings where RSA can provide additional support and expertise for our partners on customer engagements. We have a few offerings to highlight for partners. The first is the Product Strategy and Design Review. Sometimes our partners engage RSA to participate in product design workshops or conduct a review of design documentation. Our second offering is Integration Expertise. The flexibility of the RSA Archer platform allows for integration with many third party systems. The RSA team has deep technical expertise to help code API integrations, excess ALT T for data feed integrations, as well as providing guidance on design for any type of integration. Whether it's for a hostered instance or on-premises installation, we can help with best practices and ensure optimized performance of integrations. Our next offering is the Solution Packaging and Migration. Migration of configuration changes moving from a development instance to testing, and then to production instance can be done with with the RSA Archer packaging functionality but it takes time. RSA professional services can help with that work allowing the customer and you as our partners to focus on other aspects of the project. For upgrades, we can provide expertise and best practices to aid with performing upgrades to our latest version of the RSA Archer platform. We offer fixed price services, not only to ensure the right infrastructure's in place to move forward with the upgrade process, but to also guide partners through the process for either one instance or up to three instances. Our next offering is Hardware Sizing and Performance Health Checks. This service helps customers and partners evaluate the infrastructure supporting the Archer environment and provides recommendations on how to improve or capitalize for optimum performance. This service is ideal for new customers prior to solution implementation or for existing Archer customers, who have made significant changes to their environment that could impact performance. Another offer is our Expert On Demand Subscriptions, which are good for partners if they're unsure of when or how to engage RSA for assistance. These are fixed price subscriptions with a bucket of hours for specific or non-specific tasks. RSA offers bronze, silver, gold, and platinum subscriptions which equal to 40, 80, 160 or 320 hours per year. These may be used at anytime and simply require advanced notice to schedule a consultant with the right desired skill set. There are also strategic services available, which are custom quoted quoted based on complexity, business requirements, and other contributing factors. These services require a scoping call to derive the level of effort needed to address the requirements in order to generate a statement of work. Lastly, we provide Staff Augmentation. As a software provider, the RSA team has experienced delivering services for all of the RSA Archer use cases. For more information regarding the RSA Archer Services Portfolio, visit rsa.com or contact your RSA channel management representative. That individual can put you in contact with an RSA solution principle to help you determine what RSA services could benefit you as our partner and our mutual customers. For more information regarding the RSA Archer Services Portfolio, visit rsa.com or contact your RSA channel management representative. That individual can put you in contact with an RSA solution principle to help you determine what RSA services could benefit you as our partner and our mutual customers.

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Duration: 4 minutes and 51 seconds
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Language: English
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Posted by: william.duncan on Feb 6, 2018

Engaging RSA Professional Services

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