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20180503-QI_WAITING

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[7X7 EXPERIENCE] [WAITING] ♪ upbeat music playing ♪ >>A safe pick-up is about both the location of your vehicle and the rider. It's important to find a safe place to pick up your rider. However, you may need to compromise, depending on the traffic in your area. It may be necessary to contact your rider and negotiate a safer pick up location, like a nearby driveway or just around the corner from the address in the app. Remember to stay calm, cool, and collected. And think on your feet when offering solutions so that you can still offer a positive experience in exchange for having them meet you. Sometimes the rider might ask you to wait for them while they finish getting ready.   If it's an UberPool trip, we can only wait two minutes before either starting the trip or cancelling. However, on any other Uber trip, we are paid a per minute rate after two minutes after arriving at the pick-up point. This means if my rider wants me to wait, it's no problem, because I'm getting paid anyways. And if you are waiting for the rider and they never show up, you can cancel the trip by using the option "Rider no-show." It's important to try and contact your rider by texting and calling before you choose rider no-show. And you must wait at least two minutes after arriving at the pick-up location for this to be a valid choice. After you've accepted a trip request, you can look up the rider's information by clicking the menu button. This gives some information about our rider, including the option to contact them. You can text or you can call your rider directly by using the app itself. It is best to text your rider if you need to contact them, because then all of the information is written down. This makes it less confusing and easier for the rider to understand. In addition, texting is a little less intrusive than calling. This means that a rider might not be able to pick up their phone if you call, but if they can, they will respond via text. It's important to keep in mind it's not always safe or legal to text, so please be safe when contacting your rider.   And remember, it's never okay to text and drive. [WAITING] [REVIEW] [Texting is less intrusive than calling] [Please be safe when contacting your rider] ♪ upbeat music playing ♪

Video Details

Duration: 2 minutes and 35 seconds
Country:
Language: English
License: Dotsub - Standard License
Genre: None
Views: 7
Posted by: norawilcox on May 27, 2018

20180503-QI_WAITING

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