20181104-QI_RATINGS

♪ music playing ♪ >>While the rider can't rate you until after the trip is over, many riders are already thinking about how to rate you before you even pick them up. Let's talk about how the rating system works and why it's so powerful. At Uber, both drivers and riders recieve a star rating [APP IMAGES MAY NOT BE CURRENT] at the end of each trip. That mutual rating system means that everyone is accountable for their own behavior. We know how frustrating and disappointing it can be to see your star rating go down. We've learned that we can influence our ratings positively with consistently professional behavior. There are many parts of our lives that we can't control. Like traffic, weather, or GPS. We can absolutely control our appearance and attitude. Those are the elements that make up professionalism. >>When you offer every rider a consistently professional experience in your car, you are using professionalism to maintain a high star rating. Now with Uber, professionalism doesn't mean you have to show up in a three-piece suit. It does mean that Uber is a way for us to make money. You want to show up for your rider like you are ready to drive them. Then you want to get them to their destination as smoothly and as safely as possible. >>The partner app has a section entirely about your ratings. The star rating is based on ratings that riders have given you. That rating is an average of all your rated trips until you reach 500 rated trips. [LAST 500 RATINGS] After 500 trips, your star rating is an average of only the most recent 500 rated trips. It's really important that it's only the last 500 trips, because if that means if I get a bad rating today, I just need to keep driving to get better ratings. Once I've driven 500 additional rated trips, that bad rating is no longer a part of my overall rating. Rating is optional for riders. If they never rate you it isn't a part of your star rating at all. Cancelled or unaccepted trip requests don't count either. ♪ music playing ♪ [REVIEW] [INFLUENCE YOUR STAR RATING WITH CONSISTENT POSITIVE BEHAVIOR] [WE CAN CONTROL OUR APPEARANCE AND ATTITUDE.]