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20170428 Taking A Trip

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[1 MINUTE 1579 Custer Ave, San Francisco CA 94124, US] When you’re online and your app beeps and lights up, you’re getting a rider request. The Uber system connects us to riders based on proximity. You got this request because you’re the closest driver to the rider. If we always pick up the riders that are closest to us, that means we stay busier. And the riders have a better experience. It’s okay to refuse a trip request every now and then. But generally, if you’re online, you want to accept those trips so you can make money, and the Uber system can stay efficient. If you’re refusing a lot of requests, Uber may send you a message about your acceptance rate. When you get a request, the blue circle is actually a timer. You have about ten seconds to accept the trip. Getting a trip request can give you a rush of energy. Each trip can be an adventure. If it’s safe to do so, you can park and take a look at the rider request, so you can get more information about the trip. Do you see where it says ‘1 minute’? That’s about how long it should take to pick up the rider from your location, though traffic is not always calculated with this estimate. This screen also shows you the rider’s pickup point, their star rating, and the kind of Uber they ordered. As a reminder, it’s important to only go online, when you’re really ready to drive. What happens if you get a trip request when you aren’t in your car? Maybe the Uber app told your rider that you’re five minutes away, but now it’s taking you ten minutes to get there because you weren’t ready to go. While the rider can only rate you after the trip is over, they may give you a bad rating for making them wait for so long. Once you accept your trip request, you will then make your way to the pickup point. When you are close to your rider, the app automatically sends them a notification that you are arriving, or you’ll be given the option to confirm. The destination will appear after you have started the trip. It’s a good idea to confirm the address by saying something like: it looks like we’re going to 123 Main Street. Is that correct? Once you get the rider to their destination, you can complete the trip, and then enter the star rating for the rider. Now you’re ready for your next trip.

Video Details

Duration: 1 minute and 50 seconds
Language: English
License: All rights reserved
Genre: None
Views: 5
Posted by: norawilcox on Feb 21, 2018

20170428 Taking A Trip

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