HABLAMOS DE CRM
0 (0 Likes / 0 Dislikes)
Managing our business relationship with our customers
technological tool has a very useful and increasingly accessible
talk about CRM
CRM means Customer Relationship Management
that is, customer relationship management
in this case we speak of a computer application
that optimizes the sales process and marketing of a company
within a strategy of customer-centric business
CRM platform is a software
devoted to the issue of management and control of different customers
you may have a company, together also with the development
the actions that will have commercial and commercial director of that company
these systems are based on collecting as much
information as possible about customers
to give value to offerings, the company
must work to meet the needs of these customers
so we can forward an offer and improve the quality of care
the benefits of CRM is that through,
a single software have complete control
the customer, all they are your personal
data from different people that are part of the company
billing issues, issues of control of products
or services you are interested in this customer
CRM but not all are equal, we have for example
Geopyme developed by Andalusian companies
ACCIONMK and ILÍBIRI SOFTWARE
sponsored by Fundación Innoves.
Geopyme is a software service over the Internet
that does not require hardware installations or
it's easy to use and is aimed particularly at SMEs
an area with difficult access to these services
Geopyme but has other big news
Geopyme we define as a GEO-CRM,
that has all the usual tools of a CRM
but adding tools geomarketing
tools such as geo-search
that allows a search by sector reallizar
or activity of any potential client of yours
and the list of possible target
can add to the campaign and start the process
campaign by adding all data objetivos, and other
and of course all the activity order
sales associated with this campaign.
assigned to commercial, to track the entire sales process
and of course analyze the results
reporting of achievement of objectives
streamline processes and become more efficient with our clients
makes a company is increasingly competitive
hence the CRM plays a role, for which we all know
the customer is always right
INNOVES. Economics Foundation Social Innovation
Production CPS 2011