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NHT Day 07 03 Graphing

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Well, hello, everybody. Welcome to our module on graphing. My name is Tim Myers and I think this is the first module I've had with this group. And my understanding is you're outstanding. And because of that, I'm looking very forward to working with you this week. So we're going to be talking about graphing today, and this is one of the more important tasks, particularly for the inspectors because you're going to do it every day. Okay, maybe, two, three, four times a day, depending how many appointments you have. Termite specialists, your life is a little bit different, but I want to take a look at this from two perspectives. The first one is that of the termite specialist, where you get the graph to go do the work, so you have to be able to interpret that graph versus the inspectors really have to draw it and make it work for you. So we're gonna take a look at what this whole graphing process is and try to get both groups to see how valuable it is to work with each other to make this happen for the best interest of our prospects, who we hope to have as customers. So with that being said, let's get started on this. Now you should have had a... You should have a blank graph that you can get in front of you. Now I know what the inspectors are thinking right now, so wait a minute, wait a minute, you know, what's going on with this? I got an iPad. I got an iPad. Yeah, yeah, you and a lot of other people. Let me just give you a couple of thoughts here. Okay, number one, yes, you have an iPad, okay, it may not always work. You know, sometimes when the iOS system changes, you forget, you get the new one, it goes away. Or you may have customers who don't have email, don't have internet. So, you know, the principles of graphing on paper are really the basis of what the iPad does. Those basics came from the paper graph. So we are gonna be taking a look at that because we know our termite specialists don't have iPads. So it's going to be a little hard for them to graph on an iPad if they don't have one, right? So we're going to take a look at it and the basic principles of graphing, because the company does have a protocol that they want you to follow. We're going to take a look at what those protocols are and try to get some best practices that are good for you so that when you do these graphs, you are doing them according to the company standard. Again, these are legal documents, you know, we can't have anything on a graph that we didn't actually do, so let's keep that in mind. All right, let's get started out with some chats 'cause I'd rather you do some of the work than me do all the work. So first question is, why do you think it's important to have a termite graph? Why do you think it's important have a termite graph? And if you don't know, you can write some of these points down that come in from the chats in your page two of your workbook. So let's see what you have to offer here? So why do you think it's important to have a termite graph? Okay, have the right amount of equipment, okay. Yeah, that's kind of your blueprint, isn't it, Anthony? Okay. Why else? Okay. So your technician knows the area of damage, so your technician knows where to treat, what obstacles are in the way. Yes. It's called communication. So you know where the damage is. So you know where the inspector has already, what they've already found. And to put the appropriate treatment specifications on there, that would be good, I like it. It's a roadmap for the tech. All good stuff, all right, all good stuff. Remember, I said this is a legal document so one of the things we have to make sure we do is get it right the first time. This protects the company, it protects the customer, and it protects you. 'Cause what our graph is, it's a snapshot of what we found today, not what we found yesterday or last week, or what we're going to find next week, what we found today. And that's the whole key thing here, all right. So it documents what we have and it helps our customers understand what's going on with their property. So it's kind of like a snapshot of the structure that day, that we were there, that type of thing. And, inspectors, you can use this as a sales tool. You know, this is to show the folks what's going on with their property, you know, what the issues are, why they need to be fixed, where they're located so that they can make an educated decision as to what they want to do. All right, so we have a couple of objectives we'd like to accomplish during this module, let's take a look at them, yeah. Okay, first one, you know, what needs to go on this graph, what features, what details, you know, what are the steps for correctly drawing a graph, what are the steps for changing a graph, should you have to do that, okay. So these are some of the things that we're going to try to take a look at so that when we're all done, you have an idea exactly what you're supposed to do when you draw these graphs, as well as when you interpret these graphs. Let's get started out with another general chat question here, and it goes something like this. What are some things you think should be on a termite graph? Let's think in terms of need to have versus nice to have. So what do you think some things should be on that graph? Things that we definitely need to have. Okay, the activity, yes, it's very good. The measurements, Yeah, we need to have the foundation on there, right? Any conditions conducive. I like it. Wow. Look at these things flowing in here, excellent. Areas of damage, active termites. Okay. The treatment specs. Foundation types. Yeah, all good stuff. Let's see what else? Okay, any fences, retaining walls, yes, some of those details are very good. Slab homes, plumbing penetrations in particular. Thank you, Brian, for that. Water shut off. Paul, you're my hero. Yeah, put the water shut off on there, inspectors, 'cause your termite specialists need to find that out, is there any wells or cisterns. Let's see, that's pretty much it. All good stuff, yeah. Now the question becomes how do we do it, right? So we're going to take a look at each section of the graph itself. So we make sure we get that, it's not just drawing the graph, it's documenting this information that's just as important. So let's a look at this page three of your workbook. You can see here we have basic information here, Fred Roach's name, his address. You know, you kind of take that for granted that it's always right. You'd be surprised the number of people who actually forget to even put it on the graph. So we're gonna make sure we get that right. And so always make sure you fill out the top part correct and get an email address as well. Even though these are paper graphs, you want to get into habit, particularly inspectors, of getting email addresses 'cause on your home suite, you know, you're going to electronically send this to a lot of the folks who have the email and be able to send a professional looking graph. So let's make sure we include that on there. Now couple of other things that you might want to include. And you gave me a really good list, I think you're going to find you have a lot of that stuff on here. Let's just take a look just for fun. Okay. The structural information, okay, this is, you know, we've got to have the outline, the foundation, if it's a slab, we want to show the plumbing penetrations on there, partition walls, only if you need to treat them, any conditions conducive like wood piles, things like that. We want to make sure we put those on a standing water any wood do ground contact, we want to note all these types of conditions on the graph and make sure that we get it right. All right, so make sure that you do that. You also want to make sure that you include, you know, we talk about conditions conducive, what about excessive shrubbery? You know, this is something that you can prevent your termite specialist from actually even doing the treatment. They can't get near the foundation, guess what? It's probably not going to happen. So we're going to make sure of that, we don't want any wood debris lying around, that's a condition conducive as well. We've got to make sure that we show the vents on the crawl space diagrams. How do I get into this crawl space, what's the access door, that type of stuff. So a lot of things to put on here and, you know, the process we use we're going to take a look at today. Let's go to our next diagram here and this is one of the more important things you need to remember. This is your infestation code box, all right. There is in the red and you check out the one in your graph. These are the damage codes, and the infestation codes, now you've got to make sure you put these on here correctly. And you can see it says, A for active infestation. You got X, for visible damage, you got T for subterranean termites, on the iPad it's ST. You have drywood termites. So the way you write these codes on the graph, everybody, is very, very important. So for example, if you look at your table on page three in your workbook, which should be the same as this, If I had active subterranean termites, how would I write that on a graph? What would be, what letters would I use? Active subterranean termites, let's get a couple of chats on that. So I'm gonna throw a bunch of these out here. So active subterranean termites. Okay. It's AT, it's not ATX. Remember, the X is visible damage. So if I just find active termites, I find the mud tube going up the side of a foundation wall, okay, it has even gotten into the woods yet but there's live termites in that, that's active subterranean termites. So very good. Okay. Let's see what else we got here. Okay. You're all coming in with AT. Well, then what is ATX? Going back to, Richard. So what's ATX? What does that stand for? ATX. Go ahead and chat that in. Okay, now it's not just visible damage, that's X, I said ATX. Okay, active infestation, okay, with visible damage, yes, that's correct. So you see each one of these elements has a different letter. If I found active subterranean termites, I've got AT. If I found active drywood termites, I got ADT. If I found active subterranean termite with visible damage, I got ATX, in that order. It's not AXT, it's not TXA, it's nothing like that, all right. You want to get them so they tell the story, all right. If I have just TX, what do I have? What does TX mean? TX. Okay, visible. Okay, it's a little bit more than visible, that's subterranean visible damage. That's it. Subterranean visible damage. So I don't find any activity but, you know, I'm poking around my screwdriver and, all right, jeez, there's mud in here, so it's got, it's got damage through the wood, it's got the mud in there so we know it's subterranean damage not drywood termites. So that would just be TX 'cause there's no activity. If there's activity, then we got to add the A. All right, very good, Joshua. All right, let's try a little review question and see if this is sticking. This is on page four of your workbook, so go ahead and take and use your tablets and answer this question. How would you indicate an active drywood infestation with visible damage? The visible damage isn't on the top sense here. So how would you indicate an active drywood termite infestation with visible damage? With visible damage, give me the letters. Give me the letters. Active drywood termite with visible damage. Let's take a look in, we only got few more people who need to vote. Okay, Clarksburg, West Virginia. We need you to vote. Springfield, Illinois. Naples. Savannah, Georgia, right down the road here. Let's check it out and see what you came up with. Okay, not bad, not bad, not bad. Looks like everybody pretty much got it right, okay. And you can see here from the slide that, you know, the correct response would be, B, active drywood termites with visible damage. So you get the A for the active infestation, you got the DT for drywoods, and you have your X for visible damage. So what does the TX stand for? Well, if I go to the code there, subterranean termite, visible damage, no activity. If I look at ATX, I've got active infestation of subterranean termites with visible damage. So this is how you do these codes. Now we want to get this right because I see graphs all the time, it's like all mixed up. It's like, you know, TAX, TAX, that's good for the tax man but not for our business, all right. So you want to make sure you follow the order that we've taken a look at and some of these will show up again down the road here. Okay, now we did mention a little bit about, little earlier, about shrubbery and some other stuff to put on here. These are like additional items, still important though, you know. Shrubbery is important because of letting the folks know that that's a condition conducive. You know, they got to cut this stuff back, we're not going to able to treat the place right. The fences, we're not concerned about, we are concerned about if there's a fence post right next to the structure in the ground. That's wood to ground contact which, you know, termites will just eat that right up that if they're in the area. Retaining walls, if they touch the house, we want to note those. And then the last one's really important, the well, cistern, and pond or any kind of body of water within 25 feet. There's a box on your graph that you need to check, all right, otherwise, it's a problem, all right. Let me just show you what box I'm talking about here. You see this is a blowup of it, is there any kind of wells, cisterns, spring, pond, lake, stream within 25 feet of the structure. Yes box. No box. Okay, you have to check that. It's not optional. Because if it's yes, then, termite specialists, what does that mean to you? Somebody chat in and answer that. So what does it mean to you if that box is checked yes? Okay, no, it's not a knockout. Okay, it's not a knockout. Yeah, we can still treat it. And this is why I'm asking the question because this is a common comment. If we check yes on there, how does that impact your life, termite specialists? You can treat it, but what do you have to do? Yes, special treatment needed. very good, Robert. Yeah, there's a special, there's special treatment protocols in your Termite Expectations manual, and one of the things that they require is you've got to have your manager on site. You may have to use the excavation method depending on what the problem is, all right. So there are certain treatment protocols that you're going to have to incorporate if that box is checked yes. If that box is checked no, it's not a big deal. Also, if that box is checked yes, you have to put that source on the graph. So you've got a little fish pond out there in the back, you know, looking nice, right off the patio, I've got to put that on the graph. If I get a little stream running behind my house, I'm sitting pretty close to it, I have to put that on the graph. So any time you have a body of water within 25 feet, you have to do that. Okay, you have to put that on the graph, and that's what I want you to remember, all right. Okay. How many of you think you get that special treatment protocol thing and you're going to check the box? Just say yes or no. Any kind of body of water within 25 feet, special treatment protocol where it's within 25 feet. How many get it? All right, excellent. I like it. Okay, looking good. Everybody but one. Let me just put this out, there always seems to be maybe one or two, and that's okay. If you don't want to ask the question here, either email me or call me, 'cause I don't want you guys, particularly the termite specialists, just guessing out there. That's how we get in trouble. All right, we don't want that. That's not good for you 'cause, you know, if a fine's levied, guess who pays that? And let me give you a hint, it's not Orkin. All right, so we're gonna make sure we get these principles right, otherwise it could create a hole in your wallet down the road, which we don't want that. All right, so keep that in mind. So if anything comes up like that, you're like, I won't ask in front of the group, it's okay. I get it. So just email me at the end of the module. Stormy will put up my email and my phone number and you can call on me. We have like a 3,000 pollen count here today, so it's impacting me. Okay, let's take a look at a couple of other things, you might want to put on this graph, just generally speaking, and some of these you've already mentioned. You know, jazz it up a little bit, we want to call create a wow factor graph. When that prospect looks at that, inspectors, they need to be going, "Wow, that's my house? Wow. Boy, your graph is so much nicer when anybody else did." So, you know, we put text in patios, of course, the treatment specs, we'll talk about those later. You know, crawl space, vents, access doors. If you don't put the access door in there, then how is the termite specialist going to know how to get in there. Any kind of utility lines, in some states, you've got to mark the utility lines, all right. You may have to get the gas company out, you know, the water company out, the electric power company out, water shut off valve for sure, landscaping issues, and French drains. Now that brings up another issue for me that I want to ask you. How many of you... This is a quick poll question, a yes or no. How many of you know what a French drain is? And don't tell me a drain that came from France. What's a French drain? How many of you know? Then I want somebody call in and explain it to us, because we got some folks here that don't know, like about two-thirds of you. So who wants to take that assignment on? So what's a French drain? How would you explain that? And you're right, it can be a health and environmental factor. But let's explain what it is first. Who's gonna step up to the plate here because there's a couple of different types of French drains, I want you to be aware of that too. So who's got this one? Sixteen yeses, nine nos. So I know, I get 16 people who know what a French drain is. Okay, let's go to Darrell. Darrell, go ahead and tell us what is it? Typically, the French drain is put in below the surface with a bed of rocks underneath the pipe that has openings all the way down. It helps to allow the water to drain kind of all over the place and as it flows down the one tunnel, but the big thing is it's set underneath the ground and bed of rocks and it helps to permeate the liquid down through the surface as well as channel out through the pipe that you have. That's a very good explanation of that, Darrell. I appreciative the phone call. You know, he's spot on with that, it's underground. Now there's probably three different types... I'm going to tell you what they are real quick, 'cause we don't have a lot of time for this. Okay, the first type is you have, when you go, and, inspectors, I want you to pay attention on this 'cause when you go do your inspections, any time you see a downspout going into the ground, into some, you know, tubing of some kind, okay, you've got to look for where it exits. You've got to try to find an exit point. If you can't find any exit point for that tubing, that may very well be a French drain. If it's right along the foundation wall, that's bad news because our termite specialist, they can't treat their regular way. Remember, the whole idea of treatment, we'll take a look at the liquid treatment this afternoon, okay, a little bit later on, is to get the material from the top of the soil to the top of the footing. But you know what? If there's a bunch of standing water down there, you know, kind of dissipating out, that's a bad idea because the water's going to carry the material along where it shouldn't be going and that could be problematic. Okay, the second type of French drain is sometimes you'll have soil on the outside and it's above the floor in the inside. Let's take a garage. It's built into the side of a hill, okay, the grading goes like this. Well, they'll put a French drain and put like for four inch PVC piping against that foundation in the ground. So when it rains, the water starts building up, it goes into the holes in the pipe and drains away from the structure. So you'll find that kind of French drain. The last type is typically in a basement, you know, you go into a basement, over there in a corner there's this pit, it's just a pit, it's a hole in the ground. Okay, they put in what's called drain tile, they put this perforated pipe in next to the footing before they pour the concrete slab on the inside. When it rains heavy and the water starts building up, it drains into the pipe, it goes into the pit, spreads itself out. Now depending what kind of soil you have, you have like really compacted soil, like we have here in Georgia, guess what's going to happen in that pit? The water is going to continue to back up until it overflows the pit. Not a good thing for the customer, all right. So in cases like that, a lot of times, they'll put a plastic pump in there. Now it's no longer a French drain, now it's a sump pump pit. It's going to pump the water out of that pit as it rises to a certain level before it floods the basement itself. So those are three options you have on French drains. I would check with your service manager if you're not quite sure what I'm talking about here and get them to show you something in the wild, all right, that or tell you, you know, how these things are set up. All right, now with that being said, let's take a look here. So how many of you think you get the concept of a French drain now? Yes, I do, Tim. No, I don't. Always one doesn't. Okay. All right, very good. I like it. All right, here's your next question. We talked here, on that list was the shut off valve, main water shut off valve, why is it important for that to be put on a graph? Why is that important to put on a graph? The main water shut off, a lot of times it's just out, you know, in the front yard, out near the curb. Okay, in case of emergency, I like it. Very good, Robert. Yeah, avoid a pipe breaking, all right. Safety reasons. Okay, in case you hit the water line, yes. So with that being said, let me ask you this question, whose responsibility is to put that on a graph? Let's go to a quick poll here. If you think it's the termite specialists, hit yes. If you think it's the inspectors job, hit no. Let's see what we come up with here. So whose responsibility is it to put that shut off valve location on a graph? If it's the termite specialist, it's yes. If it's the termite inspector or the sales inspector, it's no. Well, well, well, well, well, look at this. Looks like the majority of you believe it is the inspector's job. I got a couple here that say both and you're not wrong, all right. Typically, inspectors, I want you to make this part of your routine, you're drawing these graphs, all right. The termite specialist is taking this graph and interpreting it before they do their treatment. Termite specialists, you should always be looking for the shut off before you ever drill a hole anywhere, okay? 'Cause you know what? Once you hit that pipe, and you will hit a pipe at some point in your career, you can't be standing out there doing this. "Gee, I wonder where the water shutoff is." Okay, your customers are going to be going nuts, as there is water, you know, going everywhere. So we got to make sure it doesn't happen. So, inspectors, let's put the location on there. Termite specialists, when you go to do that job, you make sure you know where it is. And make sure they got it right. You know, maybe they picked the wrong thing, maybe they picked the cable TV box, thought that was the main water shutoff. And that's not it so we don't want that. 'Cause it's really critical that we be able to stop the water as rapidly as possible should we get into a problem, all right? Okay. So that's just a couple of the preliminaries there, let's take a look at some of the tools you're going to need. And there's a couple of basic ones here. If you are drawing a paper graph, obviously, you need some kind of straight edge, some kind of ruler, okay. 'Cause again, we want to create the wow factor in these graphs. These are legal documents, I want that customers to say, "Wow! Wow! That looks just like my house, I like it." So the way we do that with these kind of tools, all right. Now you can see there, you have what's called an architectural template, that green thing. And you got little toilets and tubs and different little icons on there, you're going to need that. So you want to make sure you have one of those. Now I want to just... I'm going to ask you a question. I want you... How people have their template right in front of them. Yes, I do. No, I don't. Yes, I have it. No, I don't have it. Maybe, you have your template right in front of you right now. All right, excellent. Most of you. I like this, a prepared group, very good, I like that. Okay, I want to use that template and I want an answer to this question. Okay. What does this template represent, this diagram here you see? Is it a door? Is it a lavatory? Is it a washer and dryer? Or dryer? What is it? Is it a water closet? It's another name for a toilet. Go ahead and use your tablets and answer the question. And let's make sure everybody votes. Everybody votes. Okay, Peter says we do gas main shut offs, too, that's probably a good idea. Try not to blow up the neighborhood. Well, this is kind of interesting. Hmm. Let's take a look-see on this one. Looks like a horse race. Okay, it looks like C is the preferred choice, so check it out. And it says that C is a washer or a dryer. You can see it's circled in red in the center of your template. Let's go to the document camera once. I have one of those templates up here, and here right in the center, you can see it says washer, dryer. You see, you also have some tubs. You have some sinks up here. You got some kitchen cabinets. You get all kinds of little goodies here, all right. Got a garden tub, we got some toilets. This is particularly used for slab homes, okay. 'Cause any time you have a slab home, you want to make sure you put the plumbing on there, 'cause we typically have to treat the plumbing or most of the plumbing so let's make sure we do that. Okay, so if you didn't get that, that's all right, you know, but make a note of it. You want to take a look at the template and make sure that you know what's on that, okay. And that's pretty much how that plays, all right. Now you're also going to need some kind of measuring device and this isn't a trick question. What is this? Chat in to me, what am I holding in my hand here that I'm waving? And again, not a trick question. Oh, excellent, Luke, I like it. It's a shoe. Yes, lots of you are saying it's a shoe. What I want you to remember about this shoe is, this is not a measuring device. You should have a measuring wheel to get the structural linear-phase. You measure off the structure to get the foundation. You should have a wheel, minimally a tape measure, something like that. Let me... Just lost my shoe. Oh, well. I'll do without it. So you should have something to measure it, all right. Now why is that so important? Well, let me tell you why. I was out in the field with a guy and I'm talking to the customer and I turn around this guy, he's taken these big steps. So I'm down with a customer, I said, what's this all about? He says I'm just measuring the structure. I said, "You don't use a wheel?" "Nah, don't need it. This is accurate." So I said, tell you what I'm going to do. I'll take the wheel and measure around the outside, you step it off and let's see how close we are. This is about, you know, little over 200 linear foot sized house. How many feet, you think he was off? 1? 10? 15? 20? What do you think? Let's get a couple of chats here? So how many feet you think he was off? Okay, Anthony says 20. Thirty, twenty, fifteen. Yeah, he was off about 12 or 13 feet. That's pretty significant to me, that's more than 10%, all right. Well, it's not quite 10% but it's enough. What's the impact if you don't measure right? How does that impact the job? Anybody ever thought on that one? How does that impact the job? If I don't get the measurement, I mean these are not architectural drawing so if we're off a foot or so it's not a big deal. But how does it impact the job, if we are off by 12, 15 feet? Okay, improper treatment. Yeah, Robert, you're right on with that. Okay, too much or too little product. Okay, we know if we get too much, not a good thing. We get too little, even worse. All right, and there's another impact. And, inspectors, you should know what the impact of this is? Yes, the dollars, very good, Louise. Yeah, it could impact the price. If I come up 12 or 15 feet short, we may not charge enough. If we come up 12 or 15 feet over, we may be over charging the customer. So not a good thing, all right. So use a wheel, use a tape measure. I'm just kind of curious, let's find out how many of you have wheels? If you have a measuring wheel in your vehicle right now, say yes, if not, say no. Okay, if you don't have one, you might want to talk to your manager about getting one, and that includes the termite specialist. You know, if I go out to a job, and, boy, this seems like an awful lot of linear feet, I'm gonna go check this. I've got to have some way to measure it. Okay, looks like two-thirds of you have wheels. Okay. Now the other thing you need is you need some kind of clipboard or some kind of hard surface to do this graph. Now remember, inspectors, you've got iPads, so you have your hard surface. But that iPad doesn't work, it runs out of battery, it craps out on you, you're gonna need to have paper graphs so make sure you use those paper graphs, keep them in your vehicle just in case, just in case, all right. So with that being said, you also need a four color pen. Now there are certain colors we use for these graphs, all right. Which is why you have a four color pen, right? Foundations are always in black, never put them in blue, never put them in green, never ever put them in red, that would not be good at all, okay. So just make sure we do that and any kind of standing water you find put it in blue. I go into a crawl space, I find a little standing water in the corner, I find some condensation, little puddles, even if it's got poly, I want to note that water. The shrubbery obviously is green and we're always putting termite damage in red. Okay, always putting it in red. So, you know, it's one of those things that we've got to make sure that we get the right colors. Now you think it's really a simple thing but you got to get these into your ahead. Especially, if you're drawing graphs on a regular basis, 'cause we want to make sure that we get it right. So remember, foundations, always black ink. All right, always. Same way in your iPads, it comes out black ink, all right. Standing water, blue. So if I've got water up against a foundation wall, on the outside or inside I want to color that and blue to show it so it pops on that graph and do it that way, all right. That's the name of that game. Take your tablets and answer this question for me. This should be a slam dunk. Which color should I used to indicate termite damage? Everybody votes, yeah, everybody votes. Just check it out. Great, that's what I would expect, perfection. Stormy, I told his group seems really good, I like it. So everybody got that one right. That's excellent, I like that. It's a good thing to happen. Let's try to get everything right, okay. Let's shoot for perfection here. Okay, now there's another important thing here that I want to talk to about because this impacts the termite specialists. If inspectors, you don't do it right, all right, and what I'm talking about here is, you notice at the top of the graph there's a place for a scale, okay, there's a place for a scale... Now the scale is, each of the blocks represents a certain distance, okay. So if we switch over here to the document camera, you can see here, this scale says, you know, one block equals one feet. Okay, not exactly the Queen's English, but that's okay. So that means each of these little blocks and you can see there are some dark lines here. Here is a dark line, here's a dark line, these are 10. So when I go across the graph here, I have 90 blocks. Now you know, if I go to Michael Jordan's house, and it's more than 90 feet wide, which it will be guaranteed. What are you going to do? Just get like a couple pieces of graph paper and tape them together. How many of you think that would be a great idea? Let me put that quick poll out. So, you know, if I get structure that's wider than 90 feet, just tape another graph to it, how many of you think that's the right thing there. If you think that's good, just hit yes, if you think it's not so good, hit no. Let's see what you think about that idea? Gee, nobody thinks that's right, yeah. Well, guess what, you guys are right. No we have to adjust the scale. So if I make this scale... Going back to the document camera. If I change this scale to, okay, 1 block equals 2 feet that means each of these little blocks is now 2 feet. So instead of going from here to here is 10, it's now 20. So if I had 90 blocks across, I'm now going to have one 180. So I can do it that way, so you've got to make sure that you get that right. Okay, 'cause if you don't get that right or a better yet, if you don't put it on the graph, guess what? It's a problem. It's a problem, we don't want that. You know, so you've got to make sure, inspectors, that you put this scale on there, all right, that you put the scale on there. I'm going to tell you what might happen to your termite specialists if you don't put the scale on there. Let's go back to the document camera for a moment. Okay, you can see this structure has 210 structural linear feet. So I'm a termite specialist, I'm out there on the job, right? And all of a sudden, Jimmy the regulator shows up. He says, "Hey what are you doing? You know, what are you doing here?" "Oh, I'm doing termite treatment." "Oh, really?" "Yeah." "So what are you using?" "Oh, I'm using Termidor." "Oh, and what's your application rate." "Four gallons per ten linear feet per foot of depth." "Oh, okay." "So how much you're going to put around here?" "Well, the footer is only a foot down, so I'm going to put 84 gallons." "Well, how do you know it's the right amount?" "Well, because..." If we go back to the document camera here, "Well, because it's 210 linear feet. So that's 21 10-foot sections times 4 gallons is 84 gallons." "Well, how do you know it's that's 210 structural linear feet?" "Well, 'cause the inspector measured it." "Oh, really? Well, you got no scale in your graph there, son. So guess what, sport? You have no scale. how do you know it's 210 linear feet?" So what do you think we're going to do about that? So what do you think that regulator is going to do, termite specialists? They're gonna tell you like, "Just go ahead and treat. It's not a big deal." Or is something else going to happen? What do you think? They're gonna make you measure? Yes. And they make you do something else, too, that I think you're going to like. What do you think that is? Yeah, maybe fine you, yeah. Yeah. Maybe, I mean, personal liability can be up to $1500, they probably won't ding you that bad. But let's face it, anything that comes out of your pocket, it's not a good thing, unless you're independently wealthy. Okay, so bottom line is, termite specialists, you must always check before you treat that the structural linear feet is on there and that there's a scale on there. If there's no scale, then you're going to have to go measure the structure and come up with the scale. Otherwise, it's not going to work very well for you, all right. So kind of get back to, kind of recap what I said. Typically, it's going to be one block equals one feet scale. But if it's over 90 feet, then you're going to have to use a different scale. You should probably, for residential, never have to do more than 1 block equals 2 feet. You got a structure that big, wow, you know, then see service manager for help, all right, and do it that way. Okay, let me just ask this quick poll question, how many of you think you get this scale concept? Yes, I do. No, I don't. Stormy, are you always punching that "No" in there? Three things in a row now, there has been one no and the rest are yeses. You sure you're not playing with me? Okay, all right, now we're going to get into some of the basics of graphing, this is the number one concept that you have to understand, okay, that you have to understand. So listen up, you don't want to miss this. Graphs are not three dimensional documents, okay, they're one dimensional, they're a flat piece of paper, all right. So you got to make sure that, and this is particularly true for inspectors, when you're out there inspecting and you are drawing your graphs, if I find a problem at the foundation level, let's say I find a termite tube going up a foundation wall inside a crawl space, so it's a... Okay, I need a graph to document that. Now I go up on the first floor and I find roaches up in the kitchen. Okay, now I need a second graph, if I'm going to document those roaches. Now I go up in the attic and I find the insulation is bad or maybe there's rat urine and rat droppings up in the attic, Ah! Jeez, boy. Now I need a third graph, all right, to draw because I found a problem with the insulation or the rat droppings, that type of thing. So the concept I want you all to understand is you must have a graph for every floor that has a problem. Now if I go to the first floor, I don't find anything, everything, you know, looks like the whole problems down in the crawl space, that's fine. And you just draw the foundation level and the foundation is any part that touches the ground. Because we're dealing with subterranean termites here, not drywood termites. If I found a problem in the crawl and then I also found a squirrel up in the attic or, you know, rat droppings or bad insulation, then I would need two graphs. And that's how this works, you cannot put, you know, you can't put one graph out there to cover multiple floors. Now when you're doing the paper graphs what you have to do is you have to, you know, basically let's just say we're drawing two graphs here. You have to label the first one, 1-2 and the second one, 2-2. That way the person knows that the termite specialist is going to know you should be to graphs with this and do it that way. Okay, on the iPad, it's a little bit different story and let me just go to the document camera here and show you what I'm talking about. Okay, here's a graph of the foundation. So you can see here I've got a crawl space, I've got a slab garage sitting right on the ground. So this is this is where all this part of the structure touches the ground. Now when I was doing this inspection, I also found that there's a problem in the attic. Okay, they don't have enough insulation up there and I want to note that, so I've noted the square footage. I need a second graph to be able to show the attic. So in this particular structure, I have two graphs that I'm going to show the folks. It is no different if we're doing paper graphs, all right, it's the same concept Okay, difference is a whole lot easier to do it on an iPad, all right. So let's make sure we get a graph for each floor. I can't tell how many times I've seen graphs, so let's say of a crawl space, and I say what's going on with that. You know, you've got a toilet in your crawl space. You got some trolls living down there or what? You know, well, that's the first floor but then you have to draw a graph of the first floor and do it that way, all right. And that's how that has to work How many of you think you get the concept, especially if you're an inspector, because you're going to be drawing these graphs every day. Oh, excellent, we don't have anybody saying no this time. Excellent, I like it, very quick that went over our head, okay. Okay, so that's an important concept to have. All right, let's take a look at some of the graphing basics that we need to look at here. We're going to talk about and then we're going to actually walk through a graph, all right. Okay, couple of things here, number one is, you got to be consistent. You know, our protocol with the company is when you're facing the structure and you start your graph at the left-front corner and you go counterclockwise around the structure, all right, counterclockwise around the structure. Now let me show you what I'm talking about, let's go to the document camera. So here I have a structure and here I am looking at... The front of the structure is always at the bottom of the graph. Always at the bottom of the graph, all right. As I'm looking at the structure this way, over here I start at the corner, I put a dot. I measure out to the end of the wall, or the next wall, I put a dot. Okay, now if this scale is 1 block equals 1 feet, each of these little blocks is going to be a foot. Then I come out, you know, here, then I go over, the bottom line is when I get to here, I should be able to draw my line right down to here. Now the reason we plot dots is for that reason, this looks like it might be a little hard to see on the TV. Okay, but what you want to do is we plot dots instead of draw lines because, what if I get over here and I'm short? Oh, jeez, this should have really been here, this one should have really been here. Well, if I'm plotting dots I can just put the dot here, put the dot here, come out and connect it down, I don't worry about these. Remember, on a paper graph there is carbon underneath here. So you can't erase it, all right. You can never erase it so it's not going to really work too well for you that way, okay, you can never erase it. So that's why we plot dots for that reason because we don't want to erase it. So I should always end up where I started at. Okay. So start at the left-front corner, move counterclockwise and then the same place should begin. Now what do we go counterclockwise? Because somebody decided a long-time ago that would be the protocol, all right. Now we said be consistent. That means when you're out there, inspectors, don't say, "Eh, Think I'll start this graph at the right-front corner and go clockwise." "Eh, I think the next place, I'll start at the back left corner, then the next one maybe the back right corner." Do the same thing every time. That way you don't miss anything and so make sure that you do that. That's going to be important, all right. Okay, I see it's time for a break, so we're going to take a break and let you stretch your legs a bit and get some beverage of some type, and then we're going to come back. We're going to take a nine-minute break and then we'll come back and we'll start looking at how we draw these graphs and come up with a finished product. So I'll see you back here in nine minutes. Well, welcome back, everybody. And I hope you got a little refreshment there. We're going to start out with a couple of review questions. So let's use your tablets and start out with this first one. Says where would you start? Where would you start this graph A, B, C, or D? And everybody votes. We just talked about this before you went on break. All right, let's see what you came up with here. Well, looks like almost everybody got it. Got a few folks there got a little confused and remember we start at the left-front corner as you're facing the structure and we go counterclockwise. Now let's try another one. Let's se if we can get a 100% agreement here. Okay, which direction would you go to connect the dots? Would you go to the direction of A or the direction of B? Check the arrows out. Let's check this one out. Okay, still don't have everybody on board, all right. Not everybody's on board yet. Okay, remember, you go counterclockwise. One of the reasons it's counterclockwise, okay, which is B, is you're more likely to remember counterclockwise. So as you look at the structure, you know, as you're looking at this and this is, there's no exception and this is the same thing every time. So as I look at this structure, I'm going to start at the left-front corner and I'm going to go counterclockwise just like this guy is looking here. Okay, that's the deal. And again, for the reasons I said before, if you plot the dots, that way if you mess up a dot, you can just make an easy correction, well, I don't have to do the graph all over again. We're certainly not going to have a smeared up, erased, you know, carboned up mess to show to the folks, all right, that's not what a premium company does. So it's one of those things, we've got to make sure we get it right. So keep these principles in mind, I hope you wrote them down. If you didn't write them down, you may want to write them down, left-front corner, counterclockwise for connecting the dots and also doing your inspection is the same thing. When you start your inspections, start at the left-front corner on the outside and go counterclockwise around the structure. Okay, everybody get it? Yes, Tim, I get it. No, I do not. Can you repeat everything you just said? No. Okay, looks like everybody is with the program. Let me get this off before somebody comes up with a no. Okay, now let's take a look at a couple of things here, let me just go back a moment. Okay, so when I connect these dots, I should end up with a structure, okay, something that actually looks like a graph. Okay, so this is how I connect the dots, All right. So if I'm facing the front of the structure, you know, I'm going to connect all the dots and make that happen. And you end up with a diagram that looks like this, okay. And that's what we're striving for, is we're striving to get the ultimate thing here. Now let's go a little bit beyond that. Another concept you need to remember about graphing is this, and this same concept applies to the iPad, inspectors. We use a single line for basements and slab structures. So if I've got an in-ground basement, okay, that floor is a floating slab, I'm going to use a single line. If I have a slab on grade, it's also going to be a single line. If I'm doing a crawl space, it's a different story. Okay, now I have to use a double line, one line slightly inside the other. Obviously, on the iPad, you have the ability to select from a double line to begin with and just draw like you normally would. So double line is a crawl space, single line is a slab. And, you know, on your paper graphs, all you do is draw your single line and then draw, just move inside one block and put the second line in. That's all you really have to do to get that right. And always use black ink, remember that part, always use black ink and make sure that you get that right. Now with that being said, let me put this one up here. Okay, is this a basement or a crawl space? 50-50 shot at getting it right. Let's go for 100% accuracy. Is it, A, a basement or, B, a crawl space? Let's take a look and see what you came up with. Wow, I can't believe anybody got this wrong. We just talked about it like 20 seconds ago. Okay, it's a crawl space. You know, it's a crawl space. You've got piers in there. How could this be a basement? It's got a double line, it's got piers, I think some people are just playing with me. So it's a crawl space. All right, now next thing, and those of you who got that one wrong, definitely better write that one down, okay. Now the other thing is there is two types of linear feet. We already talked about the one type, the structural linear feet. The structural linear feet is what goes around the perimeter. This is the linear footage that the inspectors are going to put on the graph. Treatable linear feet, everybody hear this, everybody hear this is for the termite specialist to put on the graph. Inspectors, you will not get this right guaranteed. You will not get it right. So do not put treatment linear feet on there. You know, your termite specialists have the right to the final decision. And while treatment protocol may say you have to go, you know, a minimum ten feet in any direction in an infestation, they may decide to go 12, they may decide to go 15 just to err on the side of the customer. They may decide to, you know, treat something that's close to the infestation that maybe isn't required to be treated just to be on the safe side. So you're not going to get this right, typically, all right. Anybody wants to challenge me on that will go on a month's paycheck. How does that sound? Or commissions too. So, you know, again when you look at this, the structural linear feet is just the distance around the outside. It's just hugging the foundation, going around the structure, that's your structural linear feet. Your treatment is the distance around the whole exterior as well as any other areas you're treating, all right. So that's something that's really, really important for you to remember. Let's take a look at an example. I want to make sure everybody gets clear on this. So I want to get to the document camera. So let me switch this over for you. Now what drives, this is also the type of treatment you're using. So in a case like this, we've got a 12, a 12, a 12, a 12, it's saying trench and treat around the whole outside. But you see there's also a 12, a 12, a 12 on the inside, so I'm also trenching around the entire inside of the foundation wall. And also, it says do a 16, which is trenching around the piers, all these piers, there's nine piers here that I'm trenching as well. And that says a 33 which is a borate treatment, which is above in the box sill area around everywhere but where there's an infestation. And then above all the piers, so you can see this treatment is very extensive on the inside then you go over the garage, you have to drill the expansion joint the whole way around here. That's quite a bit more linear footage for treatment than it ever was for your structural linear feet. Structural linear feet is just around the outside. Look at all this we did on the inside, we doubled this up and then some, and that's why you get those bigger numbers rolling when it comes to this kind of thing. So you got to make sure you get this right. Now if I was doing a different kind of treatment, it might require less treatment, it might require more treatment. And we're going to talk about treatment plans on Thursday and give you a better idea of how that plays, all right. So make sure you understand structurals around the outside, treatable is all the areas you have to treat. Now with that being said, let's take a look at an example here and use your tablets. Says which graph indicates treatment linear feet? You got a 50-50 shot at getting this right. So let's go ahead and put your response in. Everybody votes, including Evansville, Indiana. Clarksburg, West Virginia. Let's see who else is abstaining here? Oh, Harrisonburg, just voted, okay, you're saved. Let's take look and see what you came up with. Okay, wow, we still got some folks not quite understanding the concept here, all right. Okay, the correct answer is B. The reason the correct answer is B is you have piers that have 8 in it, you have inside dimensions, the slab of that interior walls, you got 25 feet, the crawl's got 25 feet. So if this was just a structural linear foot graph, it would be A, 'cause just going around the outside, it's 300 linear feet but when I get into the inside, I'm treating those two additional walls there which is noted by the 25s so that's 50 additional linear feet, 8 linear feet per pier is another 32. So 50 and 32 is 82 that's why we have 382 linear feet. All right, now with that being said, based on this example, how many of you think you get it? Yes, I do. No, I don't. Because this is a concept that you have to be able to figure out. Termite specialists, if you don't get this, how you're going to treat accurately? And the last thing we want to do is violate the label. That wouldn't be a good thing, 'cause I feel cha-ching, coming out of my wallet. Not a good thing. Okay, everybody gets it, good. 'Cause, you know what, If you get it, you're going to save yourself money. All right, let's look at a couple of other things here, you also have the issue with piers. Now again, these are not architectural drawings, right? I go into a crawl space, I'm an inspector, I'm inspecting, I see nine Piers. Yeah, maybe they're not quite lined up like this but, you know, close enough. Remember, these are not architectural drawings. So I've got to put the pier in there, I've got to note the size of it, is it two by two pier? Is it bigger than that, what is it. So I try to draw all the piers, you know, as accurately as I can dimension wise because remember that's going to impact your volume calculation. You know, most of the piers are typically spaced equal distant, doesn't necessarily mean it's always going to be that way. And again, these are not architectural drawings. So, you know, we're not going to be concerned about that. Okay, we have to also make sure that we include the vents on the graph. So here you see the red circle, it's around the vent. The way we typically make vents is pretty simple. Okay, it's one of these deals where, on a paper graph, it typically looks something like this. Let me just bring up the document camera for you. Okay, we take two boxes here. We put an X in the middle, and that's it, that's a vent. If I want to add vents, I put an elliptical, like an egg-shaped circle and an X in it. And that's up here at the top of your key. So here it says vent needed, here it says this is the symbol for a vent and do it that way. Now the other thing you have to be concerned about is the crawl door. The crawl door is nothing more than a derivative of the vent, except I'm just putting one diagonal line down. One diagonal line and that's all we have to do for that. And that would look something like this. I'm going to back here to the slide. So here on the slide, you can see there is that diagonal line, so that's how we do this obviously. On the iPad it's a different story, inspectors, you can drop your vents in, now I put them on the foundation wall line, you can put your crawl. Your crawl door is just the door symbol, that little yellow door symbol, that's what you're going to use for that. And make sure you do it that way. Now some inspectors, one of the things that you could do is you can do kind of the Mark of Zorro, and what that means is instead of having that diagonal line like that right there, what you literally do is draw a Z right over the opening there. So check with your branch manager and see, you know, how they want you to record these things on the graph and do it that way. Okay, now we also want to make sure, again, we talked a little earlier about adding patios and decks that type of thing. And in case like this, on a paper graph it's pretty easy to denote a deck this way you just draw some diagonal lines there. This is pretty much very, very difficult to do on an iPad. So inspectors, I would just take the text box, draw the deck on there and write the word deck right on top of it. If it's a concrete patio, write the word patio. But I would not spend the time to try to draw these diagonal lines because it's going to take you too long, okay. It's just going to take you too long and you don't want that. Now we also talked about before, if you had bodies of water that you ran into, that are within 25 feet of the structure, well, you've got to account for those on your graph too. And the way we do it here is a little koi pond it's within 25 feet of the structure, so you actually have to draw it on the graph. You can also see we have there the AC unit, if there's an outside HVAC unit, you want to put that on there. Obviously, on the iPad, you have a symbol for that. You can just draw a box for this thing and put AC in it and the termite specialists will know what's going on with that. And then you can also see that we have the treatment codes, not the codes, we have the infestation codes on there. You can see up in the upper right hand corner in the utility room, we've got active subterranean termites with visible damage. Down there in the left front, we have visible subterranean visible damage, no activity and then we've got a couple of other areas of active subterranean termites with visible damage. They're at the front of the carport and inside the crawl, right across from it. So you want to make sure that you get the codes in there correctly. All right, you know, any additional equipment like that air conditioning unit and do that. Now you can also put your some of your conditions conducive can go in here. You know, you can put in X and if that's for firewood pile on a paper graph you've got a symbol for fire wood, you have a symbol for faulty grade, you have a symbol for wood to ground contact, okay. So you have different signal symbols, excessive moisture, use those symbols and put them on the graph. And you can use those same symbols or better yet, you can just write on the graph little notes so I can put an X and put, you know, move firewood pile. Just don't get to the point where you're cluttering the graph up so much that the people can't even read it 'cause that's not a good thing, all right. We don't want that to happen. So we've got to make sure that we don't do that. Okay, now we also have to put treatment specs on a graph and that's always kind of an interesting venture. So there's a couple rules you need to remember and if I were you, I'd be jotting these down, okay, on page 20 in your workbook. The first thing is when you put treatment specs on your graph, they need to be legible, you have to be able to read them, okay. Now with that being said, another thing is they've got to be accurate. You got to make sure the treatment specs are the right treatment specs and make sure we get them on there. And this particular example I'm going to show you, you can see here on the front porch, it's circled in red. Okay, why is that? Well, because this is a slab structure, they have a 21C written on there which is a dirt-filled porch. A slab one grade is not going to have a dirt filled porch. All right, that should be a number 11 so that treatment spec is inaccurate. It's inaccurate so you don't want that. You also don't want to circle treatment specs either. That's the third rule, so make sure they're legible, make sure they're there correct or accurate. Make sure you don't circle, all right. Now the other, the fourth thing is you need to put treatment specs in the area where they're going to be used. And you can see in this diagram, if I'm doing a down drill in the inside, treating an interior expansion joint, you see the red around the three, well, the three is on the outside, that's not the right place. You want the three's on the inside like the ones that are noted in the garage, all right. 'Cause that means we're drilling the expansion joint in the floor of those walls right there. Is it on the outside, it's totally in a wrong place. So we're going to make sure we get these things in the right location. Now the other thing is, all the treatment specs and any kind of wording you have on this graph need to all be going in the same direction. You can see on the left side, you've got your treatment code sideways, you've got your treatments spec sideways, no good. What you're looking at right now is the way that your prospects should be seeing this graph. So they're looking right at it, so we've got to make sure all the wording goes the same direction. So if I've got, you know, driveway, I've got garage, I got utility room, all the wording is going in the same direction. And that's why I got to make sure happens here, okay. I had to make sure all the treatment specs go in the same direction, also. If I turn to treatments spec up on that back wall upside down, it may not come out the way it should. What if I want to do a nine on the foundation wall, I put it in there upside down. What's a nine upside down to six? And somebody's going to get the right, you know, get the wrong treatment spec. So you can see here on the left, we've got an excessive number of treatments specs, all right. We've got to make sure we don't do that. We want them all going in the same direction and we also don't want to clutter the graph with too many and that's the sixth rule. So the fifth one is make sure all the treatment specs go in the same direction, we don't turn those any more than we turn the words, all right. And you also have to make sure not over do it. Look at the graph on the left, you've got 12, 12, 12, 12, 12, 12. Your technicians know what to do, inspectors. All you need is one 12 on each side of that graph. They know what you mean. Versus the one on the left area where it starts to look, you know, pretty amazing, all right. And you have to also be careful inspectors that when you do your iPad graphs, that you don't go crazy either, all right. And sometimes that's a little hard when doing an iPad graph because of the close proximity. But just take a look at an example of treatment specs that maybe too many. And you can see here on this diagram, if I get the document camera, there you go. What's going on with this? Holy crow. From a customer, I'm going to take a look at that. Whoa! It's going to be an awful lot, that's a bit too much. My eyes are starting to get bloodshot just trying to look at this. So we don't want this. So keep that in mind, we don't want this, all right. So just, you know, just one in each area that's all you need, you don't need to do any more than that and you're going to be much better off, okay. So the six rules obviously are very important, I hope you've written them down, there's actually a seventh. And that is always put your treatment specs on the paper graph in black ink, black ink not red ink, not blue ink, not green ink, black ink. Okay, so let's make sure our treatment specs are correct. Let's make sure they're in the right location. Let's make sure they're all going in the same direction. Let's make sure that we put them in the location where they're supposed to be done, okay. So make sure they're in black ink and let's make sure we don't overdo it and do it that way. Okay, questions on the treatment spec guidelines. You don't want to go crazy, not a good idea. We don't want to go crazy. So anything going on with that? Okay, well, I think, if you go back to the conditions conducive module, we had last week. Jimmy the regulator, probably told you that you should be taking moisture readings, probably showed you a couple different kind of moisture meters and that's true, you know, one moisture reading is not enough. Minimally, you should be taking six in all crawl spaces. All right, and record those. You know, it can be totally okay in one area and totally not okay in another. So we got to make sure we put those on a graph, okay. Show the moisture readings on the graph, make sure you get that right, okay. You can put them in your inspection report but if they're really bad, you know, somebody's got a really high moisture content in their crawl space and by the way, what percentage do we not want to hit with moisture readings? Anybody know the answer to that? So what percentage are we looking to avoid? Somebody give me the answer to that... While I set this up. Okay, 18 or higher, I got 15, okay, I got 28. Yeah, it's really 20, 20 is when you get your surface mold and mildew starting, 28 is when you start to get wood rot and that's not a good thing, you know, we don't want that. So make sure that you, if you have something over 20, I would put it on the graph, like, if we go to the document camera here, I'll show you what I'm talking about. So you can see here that, here we've noted, okay, 23%... Can't read on my glasses. Okay, 19% came right on the cusp. This was 23%. I put it here it is here, it is 23, holy crow we are way over here, not good. I'm gonna to put that on there, make sure that I got it right. So don't be afraid to put these on the graph, if they're excessively high. I would put them on there in blue. If you have standing water put that on your graph, okay. Make sure you do that. So for example, let me just take this off here for a moment. Okay, in this graph here, we got standing water back here in the corner. I want to show that on a paper graph or on an iPad graph, doesn't really matter to me. But, you know, take the opportunity and you can see here that we've got 23% moisture here, it's in the corner, it's pooled, so not a good thing. So I got to make sure that I get that right. Okay, so that's what we want to make sure that we do with that. Okay, any questions on that? That's pretty much the graphing process, all right, that's pretty much it. These are the things that you have to do to get a nice professional looking graph. Remember, we are a premium company folks, we charge more than other companies. Our graphs, inspectors are often the difference between getting a sale and not getting a sale. You've got to get it right, all right, you got to get it right. So what questions do you have? Okay, Mike, I don't quite get your thing here, question 16. Maybe that's from a while ago. Which was, okay, I got you. Yeah, it's actually 20%. So 20% is a danger zone, you get you get 18, 19, you got to start talking to folks, hey, look, we've got some moisture problems here and we need to fix these, okay. And whether, you know, a poly job will do it or whether you need to dry zone, it really depends, all right. So let's make sure that we get that right. Okay, so no questions, that must mean you guys all know how to graph. All right, let me ask you this question then, whether you're a termite specialist, whether you're a termite inspector, doesn't really matter, bottom line is this that some point in time you do realize or some point in time you're going to come across graphs that maybe have issues. So what do you do if a graph isn't incorrect or incomplete? So termite specialist, you get a graph from an inspector and it doesn't look right to you, what are you going to do about it? What are you going to do about it? You're gonna let it go, what are you going to do? Okay, fix it, call the manager, all right. Okay, correct it, make a note of the changes, yeah, you can do that, yeah, good, I like it. You can actually have a couple of choices, all right. And it depends what the situation is and terms of what drives the choice, take a look here. Okay, the two choices are basically this, you can either correct it, or you can draw a new one, all right. Now, if the customer has their copy of their graph, okay which you know is the case then you can just make a correction and there's two steps to this, all right. Okay, you're going to make the corrections on the graph and then you're going to have the customer, not you, the customer initial and date the graph in each example where you had to change it, all right. So the customer has to do that, we don't want your initials, that's not what counts, all right. Now that's if the customer has their graph, you see it says both copies must be corrected at the same time. If you go to a prospect, to your customer and say, "Hey look, do you have a copy of your graph, I found something I want to fix on it." Oh, jeez, I don't know where it is, you know, then that's out the window, you can't do it. Now if they say, "Yeah, yeah, sure. Let me go get it for you, here it is." Then what I can do is I can make the correction. All right, now if they can't find it, then I have to do something different. I have to draw a new graph which is your third bullet point. So if the customer can't find their graph. So you don't have those copies, then you've got to draw a new graph. And you have to mark it as updated and then the customer, they're not initialing this one, they're signing it and dating it. Okay, so that's really the difference, I want to show you couple of examples here of how this plays. So let's the first example, I go out there and say I find a couple mistakes here, treatment specs is not on there or maybe the moisture reading is not right, the dirt field porch is really not, really dirt filled. So each place, there's a circle on there and you can see here we've got like about five corrections. Then what you need to do, is you need to make sure that you circle that. Have the customer initial it and date it. For each and every correction that customer is going to initial and date that five places on that graph. And that's if they have their graph, okay. If they don't have their graph, then you can't do it. So I didn't find a word shut off on the graph, so I added it to it. You know, for future. Okay, now I had that circle down there at the bottom left. Customer's got to initial it and they have to date it. But you don't have customer who can't find their graph. Well, in that case now, I'm gonna have do something different, I have to draw a brand new graph. And you can see at the bottom of this graph, rather than circling all the changes I made, it just says upgraded graph and it's got the customer's signature, not their initials, their signature. So Fred Roche, signed this one, you know, maybe just put it out far, if it was just one you were going to correct. But since you couldn't find it, he couldn't find his copy and to draw a brand new graph. And now you have to make sure that you have him sign off on that. 'Cause both of these graphs have to have the same things, okay, they have to have the same things. You cannot let inaccurate graphs go, "Ain't not my job man, I didn't draw the thing, I'm not fixing it, "wrong answer, okay. When we find these things, we've got to make sure we get them right. Okay, we got to make sure that we do that. So, you know, make sure that you always correct things that are bad. If something's wrong, the customer doesn't have theirs, make sure you draw a new graph and fix it. It's a great practice, okay, great practice for you. All right, let's do a review question here, let me throw this one up and go and use your tablets and let's get the right answer. Let's everybody get consensus here. Okay, where should you begin a termite graph? Where should you begin a termite graph? Let's take a look and see what you came up with. Excellent job, I like it, everybody got that one. Right. I like it. Now you're talking man, now you're now you're talking. Let's try another one. Okay, what errors do you see on this graph? I'm going to put the graph up now, so what mistakes do you see on this? Just chat your answers in. So based on what's in front of you, what do you see? Single line, yes, very good Paul. Doesn't reflect a crawl, same with you, Darrell. No crawl door, very good Emerson. Okay, double lines not shown, okay, we got that one, not a crawl door. Okay, the ATX should be in red, excellent catch, I like it. Okay, got a lot of people here with a crawl door, okay. Says no measurements, okay, well, you can count by the blocks that. Okay, no shut off, we have that one. Yeah, there's no water shut off, that's another one. Big one, nobody mentioned it yet, I can't believe it. One big one missing here. Nobody's come up with yet. Okay, we can't tell if there's a scale or not. But what's typically on a graph, how does the technician know what to do? Yes, no treatment specs. Okay, so if we go and look at this next slide, they've got side by side. So you can see the mistakes here that there was no double line, okay. We've got the ATX isn't red. There's no water shut off, there's no treatment specs on here. And no access door for the crawl. So that you can see the original versus what was originally drawn. All right, let's look at another one. Let's just look at the top of the graph so what errors do you see in that in the top part of this graph? Let's chat these and see what's gone on up here? What's missing? What's missing? Okay, moisture readings are missing, a scale is missing, excellent. Okay, the well cistern box is not checked. Yes or no? Yes. There's like one moisture reading, how lame is that, right? Okay, no structural linear feet. So the four things are the moisture reading, and let's just go to the next slide, you can see. Okay, so all the boxes in red. Okay, there's no, there's one moisture reading should be much more than that. okay, there is no structural linear feet. The wells, cistern, spring pond box is not checked, yes or no? As it should be and there's no scale. My, my, my how easy is it to make these mistakes. Let's try another question? Okay, what must you do if you need to correct a graph but can't find both copies? What do you do on that? Customers says, "Oh, jeez, I don't know where it is, I thought I had it but I don't think I do. I think the dog ate it." And let's this one out. All right, very good. Everybody got it right but you guys are hot now, I like it. I'm going to give you another one, 'cause you're on a roll. What must you do if you need to correct a graph but can find both copies? Well, obviously, you draw an updated graph. Just as you all answered, let's try another one. Okay, if you make multiple corrections on a graph the customer has only to date and initial the graph in one place to indicate acceptance of all changes. True or false? Let's check this one out? Okay, not too bad. Not too bad. All right, you get the idea here. In this case, the answer was false. Remember you have to initiate and date it everywhere. Every change has to be initialed indeed. Okay, now you have a self study preview in the back of your workbook, let's take a look at that, what this means is very simply this. You're supposed to practice creating termite graph, you know, there's a scenario there take the points in the scenario, create a graph. You know, put the treatment on it, have your branch manager and service manager review it, make sure you got it right and get that work done. All right, and let's make sure we do that. And then inspectors, one of things you might want to consider is hence you have to do a lot of these graphs, you might want to go to tempo and watch the HomeSuite inspect and presentation app training videos. If you haven't already watch those, they are under the marketing and sales. HomeSuite folder and just go there. The graphing one is like six minutes. The presentation app is like, no, its 20 minutes for the graphing app and six minutes for the presentation. Now one last thing I want to talk to you all about is baiting systems. You know, when you get into baiting systems there's two ways to do this and if we can go the document camera very quickly, I'll show you. And you can either put the 42's on each side which tells the termite specialist, "Hey look, I need you to put a baiting system and don't know what to do, they know what the protocols are." Okay, the other option would be to actually put the individual stations around here every eight to ten feet and that's a whole lot more problematic inspectors because you may not put them where they actually end up and the termite specialists are gonna have to go change the graph. All right, they're going to have to change the graph and so save yourself some time, put the 42's on there for bating system. Let the technicians put it in there. Okay, that pretty much wraps up this module, we're going to take a break for about an hour in ten minutes and we're going to come back at 3 o'clock and take a look at liquid treatment delivery. So I'll see you back here at 3 o'clock.

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Posted by: rbanderas on Dec 20, 2016

NHT Day 07 03 Graphing

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