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03 AIM

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So we've developed a system to help explain IPM to our clients. It's going through all that stuff it's confusing us certainly sometimes, but even more so to our clients. All they care about is, get rid of my bugs. So we've developed a system, and we call it AIM, A I M. And AIM helps us communicate and tell our clients what IPM or Integrated Pest Management is. So let's look at AIM and how we can take that program and communicate to our clients. Our first, you know, what do our clients expect? Oh, they expect us to service their location properly. They expect us to do our job and they expect us to do it right. They expect us to communicate some, they expect us to tell them what we did, and then they also expect us to tell them what's gonna happen, what's going to occur because of the work that we did. That's what our customers expect from us. So we created this program, AIM, to help us make sure that from a technician standpoint, we're performing IPM, it gives the technicians an easier way to think about IPM, but also makes it easier for us to explain what IPM is to our clients. Okay, so AIM is pretty simple. It's assess, implement, and monitor. That's what the letters stand for. A, assess the situation, I, implement a solution and M, monitor, document, communicate. It's that simple. We can explain it to our clients by simply saying, "We're going to first assess the situation. We're going to look at what we have, we're going to look at what's there, we're going to understand what is happening." Then we're going to implement a solution and then we're going to monitor and make sure that what we did is working, is appropriate. The one thing that makes this whole program successful is communication. Communication is the key element to an IPM program or to the AIM program. It's making sure that we're talking to our customer. Letting them know what we see, letting them know what we're thinking and letting them know what we're going to be doing. And then letting them know how we did. It's really that easy. Let's break it down just a little bit more. Now, A, assess the situation. Why is it important to assess the situation? We have to make sure that we do an assessment, we'd look, we evaluate, we understand what we're seeing, we have to assess the situation. It's very important because without a proper assessment, we might miss something that's crucial. We might miss what's causing the problem. We may treat the wrong thing. We may treat the wrong problem. We may use the wrong product, if we don't use or do a proper assessment. We may not know something about the environment that we're working in, that potentially could cause a problem. If we miss anything in our assessment, the program may not work. So it's important that we are very thorough, and that we assess and understand exactly what's happening. Now, once we do that, once we have this assessment made, we've gone through, we've done an inspection we thought about it, we've asked ourselves some questions such as, "If I was a cockroach, why am I here? What am I looking for?" We assess, we understand what's happening. Then we're going to customize and create a solution based on what we saw. So it's a customized solution and we're going to implement that solution in our client's facility. We're gonna focus on the aspects of IPM that we've discussed in our implementation of a customized solution. So for explaining this to a client, we're telling them first, we're going to assess, inspect, look, understand what's happening, we're gonna ask ourselves, "Why is it happening? What's causing it?" Once we determine those things, we will create a solution and then we will implement that solution for you, Mr. Customer, Mrs. Customer. So that it eliminates the current problem, but more importantly, prevents future problems from happening. Now, how do we know that it works? Well, then, we have to monitor and follow up on what we've done, and that's the last part of the AIM program, is monitor. It provides that ongoing protection that the monitoring gives us the results of our work. But it also tells us what's happening in the environment. And a part of your training, that we would do, will be to teach you how to read and understand those monitors, and how to create that documentation. When we see things like this, we have to know what is that, why, why are those cockroaches there? Why are they sitting in the direction that they're sitting? What caused them to be here? And we have to understand those things, and we have to monitor to find them, and then reassess, and implement the next solution. So this is how we go about communicating IPM to our client, is we use the simple, an acronym of AIM. Assess, implement, and monitor. Assess the situation, implement the solution, and then monitor our work to make sure that it is effective and appropriate for our client. That brings us to the end of this session on IPM. As we said in the first session, I want you to take notes, write down questions that you have, and bring those with you when you come in for your full training because we wanna make sure that you have a complete understanding of what this IPM concept is. It is the tool that makes us completely different from most of the companies. It's also the tool that's going to allow you to elevate the professionalism of your organization inside your country. When you look at how most pest control is done around the world, it's done at this type of level, heavy dependence on pesticides, spray it out there, something will walk over it, and hopefully they would die, they would be controlled. But it doesn't prevent the problems. We bring an Integrated Pest Management solution into the category or into the world, and we operate at a level above what the rest of the pest control companies are doing. We're still providing control, but we're doing it in a fashion that allows us to get control quickly and most importantly, to prevent those problems from coming back. And we're doing in such a way that we're not going to be harmful to the environment, the greater environment outdoors and the smaller environment indoors. We're gonna focus on the needs of our client and deliver to them the results that they pay us for.

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Duration: 7 minutes and 55 seconds
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Language: English
License: All rights reserved
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Posted by: rbanderas on Dec 20, 2016

03 AIM

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