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NHT Day 07 02 Occ Invade

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Well welcome to our module on Occasional Invaders everyone. Now, for this module, You are going to-- yeah, we're on a different schedule so this is-- Remember, we started at 11 o'clock today. Eastern time, and we'll do fleas, we already did fleas. Now we're doing occasional invaders, from noon, until 1 o'clock. We take a two hour break, and I'll be back with you from 3 to 4. Talk about store product pests. Now. You're going to need your pest ID Guide, and Pocket Reference Guide for this module. Why do we call it Pocket Reference Guide? Well you know it by now because it fits in your pocket! That's why we do that. Okay. Now, when we think about occasional invaders, these are some of the pests that don't spend their whole life cycle inside a home. They just come in a for part of the time. But why are they there? Why do they come in? What are they getting out of being there? Well we know that everybody needs food, water, and shelter, but what are they getting in specific from this stuff? So. Let's look at our objectives for this module. They include identifying, and categorizing these occasional invaders. And then identifying critical inspection areas. So, where are we gonna look for these things? And then develop a customized IPM program based on what we find, and then finally as always, review the service with the customer. So we wanna review that service with the customer. But basically we have to figure out why these things are there. What are they getting? Some over winter with us. Some are coming in for hunting prey. Some are coming in, you know, for moisture. So basically, we have to figure out what is this critter getting there. Now, we have to also understand that some of these occasional invaders can be regional; maybe they're not found in all parts of the country. Or some may just be seasonal. Now if the ones that are seasonal were coming, you know-- were getting well into spring in many parts of the country, although there's some snow in certain parts of the country still looming out there. So spring hasn't quite sprung yet. But some of these pests are going to move into homes in the fall of the year. To over winter. So we may not see the full cycle of these things for almost a full year. Now, talk to your branch and service managers see if key people have been around for a while. They can pretty much tell you what the occasional invaders are that are going to be in your area. And approximately when they're going to be a problem for us. In-laws are not. Sorry we can't have that. Now. Looking at our review question based on what we already know. What are some of the problems associated with occasional invaders? They can be, annoying. Some can bite, pinch, and secrete foul odors. Sounds like my little brother when I was growing up. Some can make aggravating sounds. And some can stain indoor furnishing and damage fabrics. Okay, so most of you are saying it's a little bit of everything and that is absolutely correct, so depending on what we're dealing with they can be an annoying nuisance. Some can bite, pinch, and secrete foul odors, and Make aggravating sounds and some can stain. And you think aggravating sounds, I want you to imagine this: it's a nice late spring or summer's evening and you have the windows open, it's not too hot where you are right now. The windows are open and off in the distance you hear the crickets chirping. Very soothing. Very relaxing. Very good for-- conducive for sleep. Sounds of nature outside. Try sleeping with the cricket in your room chirping all night. That's not gonna happen. Hold on a minute, we've got a little problem here. Hopefully that will correct Ivan's problems. So we have to understand, that these things can be annoying. But what are the reasons that they typically come inside? Is it to find moisture, to reproduce, to hunt prey, or to find food, water, and shelter. Okay. Looks like most people think it's a little bit less on B to reproduce. And that is correct. They do not come inside to reproduce, that's not one of the reasons they're typically coming inside. So it's to find moisture certainly. Again, it depends on which ones we're dealing with. To hunt prey, or to find food, water, and shelter. But reproduction is typically not one of those things that they're coming inside for. If I were to ask you, to give me some of the characteristics that say, a camel cricket and a field cricket have in common. What would you chat in? So, go ahead and do that for me. Chat in and tell me: What do a camel cricket and a cave cricket have in common? Chat that in for me. So, a camel cricket and a field cricket. So some of you are saying about moist areas and someone let -- who was that that was looking for the page number? Gonzalo, could someone let Gonzalo in Sacramento know what page we're on please? Some of you are saying moist areas. Some are saying dark areas. Some are saying light areas. One of the things that we've learned, so far is that we tend as people to lump things together. Before this job you probably lumped all ants together. All cockroaches together or all flies together. And just thought oh it's a fly or an ant or cockroach. We've figured out now that that's not really the case. We can't do that. So even things like crickets, we know that cave cricket or camel cricket usually going to be found in a basement or crawlspace. They like those dark areas. But field crickets are actually attracted to light. House crickets like warm areas. So they're going to be found in furnace and dens and places like that. Understanding what we're dealing with is so important because, even something as simple as a cricket, there are variances in where it's going to be, what it likes, what it's preferences are. I tell you that to tell you this: that it's so important that we properly ID it. Again, going back to the cockroach module, that we couldn't -- If we're trying to control an indoor cockroach like an outdoor cockroach we're not going to be successful in it. Never heard of that Jeremiah. So, I don't think so. So, we have to understand which critter we're dealing with. Let's do some review questions. If I can get to where I'm supposed to be here. Hold on. Here we are. Of these two that you see on the screen, Which is the predictor? Is it critter A or critter B? Which is the predator? It's not predator versus alien, that's something else entirely different. I don't know why I brought it up. They're both crickets, Al, they would have the general body characteristics but what they like, their preferences are different. And Eric, we'll do a bah doom book tisk for that comment. So, what is the predator of those two? Okay, let's take a look at our results. Most of you are saying that it is critter A not critter B. And that is correct. That is known as the centipede. Centipede is a predator. Centi meaning 100, pede meaning foot or legs. So it's got 100 legs. I don't think it actually has 100 legs. But it's got one pair of legs per body segment. That's a predator, centipede. Now the millipede is the one on the right. Milli meaning 1000-- Actually its two pair of legs per body segment. It's got a lot of legs on that I don't know if it's 1000. I never stopped to count them. But millipedes feed on organic debris, they like those mulchy areas. They like a lot of moisture. They typically will have that C shape. Or curl up in that spiral shape. So you have that C shape or spiral shape, pretty characteristic of the-- When they're going-- They do not feed on-- They're not predators. They're feeding on organic debris. Mulchy areas. Looking at our next review question: Which is a box elder bug? Is it critter A, critter B or critter C? You people haven't answered. Carla in Chattanooga, Dina in Dublin. Dillan in Enid. Vanessa in Salt Lake City. Collin in Buffalo. Mac in Aurora. David in Sin City. Angela in Roswell. Justin in Portland. Now if you have answered or your on a computer, don't worry about it. But remember, you are going to get so much more out of this if you participate in the class. Let's find out what most people think. Most people think that it is critter A. And that would be correct. It is critter A. That is the box elder bug. The other one is the multi colored Asian lady bug. Or lady bird beetle. The other one on the right is a stink bug. Common stink bug. Now, if you go to your pest ID guide-- And Miss Stormy can we go over to the document cam please? So, let's take a look. On page 35, of your pest ID guide. We see, this is a picture of the box elder bug. The adults about a half inch in length. It has black body with pinstripeing. It sort of has the red and black colors. Good football colors. Red and black, University of Georgia. No football comments right now folks, okay? So it's got these red markings on it. The nymphs are wingless but, bright red in color. Now, they like to gather in the fall in large numbers on the sunny side of structures. On rocks and trees. But in winter they hibernate in wall voids and cavities. This is one that naturally will spend the winter in the hollow of a tree. But they move in winter between the exterior siding and the interior wallboard. There's a number of pests that will do this. Some bees and wasps will do this. Cluster flies will do this. They're spending the winter with us as non-paying guests So they can be a you know-- Adults and nymphs congregate on sunny surfaces in the fall. They prefer to feed on box elder trees and maple trees. If you crush them they're going to produce a red stain and a bad odor to them. We have a lot of good information on these things. Okay, enough with the discussions. We have a lot of good information from these pest ID guides and pocket reference guides. That can really help us. In our discussions. Looking at our next review question: Stinkbugs reproduce indoors during the winter? Is that true or false? Most of you are saying false and that is the correct answer. It is false. Remember, reproduction is not one of the reasons these pests typically come inside the home. Reproduction, they're not coming in to reproduce. As a number of you chatted in, they're non-paying guests for the winter. Now, which of the following are most attracted to most conditions? Is it crickets, earwigs, millipedes, boxelder bugs or scorpions? One of Stormy's favorite musical groups, Scorpions. Looking at our results, most of you think that it's A & B & C. Not so much D & E. That's true about scorpions, Stormy's group. She really does like them. So, let's look at it. Crickets, earwigs and millipedes are the correct answers. So, they are the ones that are being attracted to the moist conditions. We have a little exercise for you folks. This is in your participant guide. There is a occasional invader ID chart, okay. Hopefully you completed this with your pre-work. But we're going to go over to make sure that you filled out the chart correctly. Go to the document camera Miss Stormy. Here we have the same chart that you saw. Down this side we have pests. We have camel, field and house crickets. Centipede, house centipede, millipede. Asian multi colored lady beetle. Commonly called lady bug. Boxelder bugs, stink bug, earwigs and scorpions. Across the top we have: Pests that live in moist areas, pests hunting prey and pests searching for food water and shelter. What I would like to do, is to get some callers in here. First caller is going to tell me, of these pests which one likes these damp, moist areas? Second caller is going to tell me which one of these are coming in for prey. Then the third caller is food water and shelter. Let's get some calls in here folks. We're going to go over this. Star is our first caller in Anderson. Then Ben you'll be up next. And I need one more caller. So, Star tell me which ones are coming in for moist conditions? Go ahead Star. The house crick-- Say again? House centipede. Okay, centipede, you said the crickets. And the millipede. Okay, anything else? No sir. Okay, thank you very much Star. Okay, now we're going to go to Ben. And then Charles. Ben, tell me which ones are coming in for hunting prey. The one, say house centipede. Scorpions. Okay, so. House centipede and scorpion, anything else? No. Okay. And then finally Charles, tell me which ones are coming in for food water and shelter. Go ahead Charles. The (unintelligible), scorpion, boxelder bug. Okay, so you said scorpion boxelder but, what else? Housecrickets. House cricket, okay. Okay thank you very much. Here's the thing on this folks, we had some good answers here but there are a couple left out on them. Here's the actual answers on these. The ones that are coming in for-- and I appreciate all my callers for calling in. The ones that are coming in for the moist areas are going to be the crickets, it's going to be the millipede and also the earwig. The earwig would be another one that comes in. The ones that are coming in for prey are going to be the centipede, either the house or regular centipede and the scorpion. Ultimately, all of these are coming in for either food water or shelter. So, remember, any of these pests are coming in-- I'm going to leave this up for a minute. Again, thank you to all of my callers. Leave this up for a minute. Let them copy that down. Miss Stormy if you could just leave that up for a moment longer. On the document cam Stormy. Just leave it up for another minute. Stormy? You put that doc back up again. There we go, thank you. All of those pests are coming in for something. But here's the bottom line on it folks: I'll leave that up for just another moment. To make sure that you copy down the correct answers. When we understand the biology, getting back to the science behind the why, when we understand the biology of occasional invaders, we can use this information. To control the pest infestation. So when we're looking at this, when we're looking at these situations, we have to understand what we're dealing with. So, we have to understand what the critter wants. Why is it there? That's going to help us in the control process. What can we do to asses why occasional invaders are present? Chat in and tell me, what can we do to asses why occasional invaders are present. Just an anatomical feature Jeremiah. Inspection. Time of year, food left out. Find food. Let's go back to what we first started talking about. What is the first thing that we should be doing? What is the first thing that we should be doing? Whats the first thing that we really should be doing when we're trying to deal with this? Talk to the customer. Yeah. So that's the first thing that we want to do. It's talk to the customer. And then we do the inspection. Remember don't forget the same process. We want to talk to the customer. And then conduct an inspection based on what we find. Um, what the customer tells us. The customer says, I have a problem in the kitchen, we start in the kitchen. Problem in the basement, we start in the basement. We conduct an inspection. And then, we ID conditions that are conducive to infestation. And pests themselves. Then and only then do we develop an IPM strategy. So we talk to the customer. Chat in and tell me: What are some of the things that we should be asking the customer? What are some of the things that we should be asking the customer? Chat in and tell me. What where and when? When did you see them? How long has this been going on? Where did you see them? What do the pests look like? How many did you see? Where was it? The frequency of it. Just the facts ma'am. Detective Friday. Dragnet. Did you try to treat it? That's a good one Eric. That's an interesting one. You want to ask these who, what, where, when and why questions. Who, what, when, where and why questions. What did it look like? How many were there? Did it fly? Where did you see it? Was it lighted in the area? When did you see it? Were there other pests present? We want to get some good information from the customer. Remember folks, we are there for a very short period of time, the customer lives or works in that environment on a regular basis. They know the information. So then what we have to do is take what the customer says into account. And look for the attractants. So why is the pest there? What does it get out of being there? How did it get in the building? So, you know, what's going on and then certainly we always document our findings. So we have to document our findings. So, again we talk to the customer it's the AIM process all over again. When we're doing these things we have to do the AIM process. The AIM process is not just something that we do once or you know, the first time we're out there. AIM process is something that we're going to do all the time. Now, I'm going to show you a video. I don't want you to chat in anything while the video is ongoing. I just want you to watch the video. Okay. Take a look. And I want you to observe what is going on in here and look some conditions that might be conducive. Then we're going to go back and discuss the video. So just watch and pay attention to things you are seeing. Remember folks I told you as a PMP your job is to really solve our customers problems. I also told you that the key to pest control is address the pest. Which is absolutely true. But I also told you, that you will develop this special power and ability. That makes you incredibly powerful and knowledgeable. Your power of observation, what you see coupled with what you have up here. And your references. Makes you a great PMP. The potential to be one. So, I hope-- Some of you have been chatting a lot of issues. I want to run through this video again. I just want you to take a look at what we're seeing in here. I'm going to run through a narrative on stuff that I'm seeing. Let's see how much you picked up on this. Let's take a look. There's some overgrown vegetation. Right there. Does that door have a good door sweep right there? There's a light bulb, an industrial light bulb, could we replace it with a yellow bulb? Where does that downspout go to? Looks like it goes to some pipe buried in the ground, But where is that coming out? Looks like vegetation is over grown there. Are the gutters clogged up? Guess what folks, we have gutter guard, leaf stopper, gutter dome, whichever one your using in your area. We can install those to help the customer keep their gutters clean. So we don't have pests build up around that. Including mosquitoes this year. Gonna be a big issue. Is the vegetation overgrown in the area? We see some issues right there on the front porch, this is a little retaining wall, but there's another downspout that is also buried in the ground. Here we have an AC unit, Where does the AC drip-line go? That can be a lot of moisture come out of an AC drip-line. Looks like some plumbing penetration, utility penetration, going through a wall there. That looks like siding in contact with the soil, the mulch is right up against there. Another downspout. There's a sprinkler head right there. You see it, on the top left corner? There's a spigot there. Is that dripping? Door sweeps again. Looks like firewood stored right up against the foundation. That's a problem for a lot of pests. It could be for termites as well. Are there screens on the window? Looks like not. Looks like some ivy has been up against that foundation wall. A lot of ivy around there. We've got vegetation up against the foundation again. Looks like some window vents down there. Some, subsurface window, window vents, are they clogged up? Yeah, looks that way to me. The window vent or a well vent could be clogged up as well. That's what I want you to start seeing. when you look at these videos, when you look at these structures you start seeing things. Seeing things that other people don't. That's what makes you a great PMP. So, looking at you know-- Is the faucet leaking? Is the door, seal around the door, does it need a door sweep? Gutter guards, we can help with situations like that. Some we can't, like a leaking spigot. Sprinkler heads, I misdirected. I was telling the termite folks the other day that, my parents sold the home that I grew up in when myself and my siblings grew up. When we moved out of the house they sold it and bought a smaller place. This place had a sprinkler system in it. My dad, every day in the summer would get out there and use that spri-- He'd turn on that irrigation system. Dad you don't need to water every day. It's not good for the plants. I have it, I'm going to use it every day. Some people are going to be like that. I couldn't convince him that it would be advantageous to let the soil dry out a little bit. It'd be almost squishy. Walking through the grass. He had it, he was going to use it. So, you're going to find customers-- So, when you find one of those customers, think of my dad. Because, you know, he was like that. You'll find sprinkler heads that are misdirected. Shooting water up against the foundation. In stead of out in the yard. Like it's supposed to. Again, using your powers of observation you can see these things. So, what did you see out there? Just a short list, not everything out there. But overgrown vegetation, improper lights, can we change it to a yellow? Gutters, mulch, air conditioning, utility penetration, again how much water does a home air conditioner pull out in the summer? I don't know, it's a lot. Even a room air conditioner, that constant drip, drip, drip, a lot of water up against the foundation. Sprinklers, spigots, gaps under the door, wood piles, and windows and screens that are not there. Proper sealing, proper caulking of everything. There's a lot of different things that can go on out there. That's what we want you to do. Is to use your powers of observation. Use your powers of observation. To find these things, to help solve our customer problem. When you look at these situations, Greg you probably need to log out and back in again if you can't see. Okay, glad I'm back. Yellow, Terrance is really better because they don't seem to see yellow as well. Removing cultural IPM tools. Removing wood piles, fixing leaks, maintain the landscaping properly. Then you get into the physical. Door sweeps, sealing up cracks and crevices and glue boards and vacuuming. Then finally you get to the chemical component of it, using your PDS system around the exterior and crack and crevice applications and baits as appropriate. As always folks when we're done with the service, we review the service with the customer. What you saw at the account. What you did at the account. What the customer needs to do going forward. What the customer can expect, as a result of the treatment. In your participants guide you have a scenario. This is going to be a real world scenario here folks. You're going to encounter something like this. Follow along as I read the scenario. You receive a call from one of your accounts, a home owner. Whose rather upset. About some kind of bug that's congregating on her home. The homeowner says: "I have never seen so many bugs in one place." "Please come and get rid of them for me," "because I'm afraid of them. Some of them got in my hair." "And they were awful, it was just awful." "There are tons of them and I've seen a few inside as well." Obviously she's from the south. So, you head over to the customer's home it's a crisp fall day. Lovely time of the year. You drive through the neighborhood noticing the yellows and reds, of the maple trees around the home. Some nice foliage around there, yellows and reds and maple trees. As you pull into the driveway, you look up at the dark brown wood siding of the home and you see what the customer has become alarmed about. Now, you notice that the sun is shining brightly on the home and one very illuminated spot. You see something that has got the customer upset. What is it? Text me and tell me, what do you-- Chat in and tell me, what do you think this thing is? What the heck is this critter? Drew, first out of the box. Boxelder, followed by Kevin and a whole bunch of other people. Yeah, it's the boxelder bug. Boxelder bug. Again, if you had used your pest ID guide, and pocket reference guide you would know, just what we went over out there. We see these things. We know based on what we've read earlier in the module, that it's fall, it's getting colder, that they like those dark surfaces and the sun. And some of the bugs have been coming inside as well. Again, using your knowledge coupled with what you see, you can identify it. Some of the questions-- We went over this earlier. A little bit, you know. Some of the questions that you would want to ask. Just chat in briefly a question or two that you would want to ask the customer. Where are you seeing them on the inside? That would be a good one Randy. Star going to get the, no that wasn't Star that was Randy again. How long, how long did you see them. When did you start? I don't think so Justin. What kind of wood is your siding? When did you first notice them? Where did you see it? These who, what, when, where, and why questions. How long has this been going on? When did you first notice it? Where did you first notice it? Some good questions there. What are you going to look for? Well, don't bother chatting in. Don't bother chatting it in. What should you look for? Well, you probably want to look for entry points. So, is there cracks around the windows and the door frames? Is there cracks in the foundation? How are they getting in? Yeah, those types of things. So, you see them, well, some of these things we can help them with, some of the customers, obviously we're not going to tackle a foundation crack like that. They need to get somebody out there to take a look at that. But there are some areas that we might be able to caulk and seal around there. When we start thinking about IPM procedures. Chat in and tell me: What you're going to do and whether that would be cultural, physical or chemical. I'm going to do X and that's a physical. Or I'm going to do Y and it's a chemical. What are you going to do out there? Is it going to be cultural, physical or chemical? See if there's a boxelder tree by there. Something physical. Seal cracks and crevices. That's physical. See, interesting thing about this, this is probably one of the few cases where we're not really going to have a cultural. This is one of the few cases where we're really not going to have a cultural. What would the cultural be, well to cut down the maple trees. Or boxelder trees in the neighborhood. Most people are not going to do that. We would not have a real good cultural solution in this particular case. One of the rare ones, usually you can have a cultural one. But the physical components of it, customer can replace windows screens and seal all openings and fix that crack in the foundation. Replace weather stripping. We can install door sweeps however. Seal around utility lines. If I saw a big 'ol honkin' mound, that's a southern term by the way. Big 'ol honkin'. A southern term. If I saw this, If I saw this, What would be the first thing that you'd want to do? Chat that in for me. If I saw this, what would be the first thing that would come to your mind? This is what I need to do. So, Jeremiah, and then Troy. Vacuuming 'em. Folks, when you find a heavy infestation like that, the best thing for you to do is to get out your vacuum. And then a whole bunch of other ones. Remember, we're doing to cultural, physical and chemical. We're not spraying them, chemical is last. You do the cultural. In this case there really isn't one. But then we do the physical component and one of those physical things is vacuuming. Stop thinking about getting out the spray can. To start spraying this stuff, putting out some bait, or doing something else. Remember, you find a heavy infestation like that, you want to vacuum them up. That way they're not there any more. That way we don't have to worry about them. Vacuume. The most under used piece of equipment that we have. Make sure you utilize it. You find a heavy infestation of spiders, under someone's overhang. You vacuum them up. You find boxelder bugs, you vacuum them up. You find a line of cockroaches, under a cabinet, you vacuum them up. That way they're not there. So, those things that we can do, vacuum them up and we can also vacuum them up where we see them on the inside. If the customer is saying: "I'm seeing some in this room." Get out the vacuum cleaner, vacuum them up in there. Mack, if you do not have a vacuum, talk to your manager about that. I need a vacuum. Now, here's the thing about some of these over wintering pests. Is that, once they get inside a wall void, we really have a difficult time controlling them. Because, we can't see where they are. Inside a wall void, you know, there's insulation in many wall voids, there's also cross pieces, the cross brace between a wall stud. That will stop our product and material. So, we can't really figure out where these things are. What we can do, is come in prior to the fall and apply residual to cracks and crevice and void areas. So that if they come back in the fall, and they probably will. We don't have to control them. Because they'll-- We put out this residual and they're gonna walk up there and go: it's a repellent. Put out a repellent and they go: "I don't want to go there." "It's nasty, I'll go someplace else. "Just like, aaah!" So, we put the product out prior to the fall. Sealing up during the spring and summer, now, what happens is in the spring of the year, around this time of the year, things like boxelder bugs, and cluster flies, and stink bugs, and lady bugs, they're going to leave. They spent the winter as non paying guests. And they're just going to go outside. So, we don't have to worry about them. They'll be outside all summer long. But prior to next year, prior to the fall, we seal it up. And then we apply a residual. So that if they come back, and they will, they won't stay. Okay, so you review the service with the customer. What you saw at the account, entry points, what you did, I caulked up, sealed up, repair the gaps around the windows, the boxelder bugs may leave in the spring but they're gonna return. That's gonna be a problem for you. We recommend that you seal the windows and then in the fall I'll be happy to come back prior to the fall, I'll come back and take care of them by putting out a repellent for them. Here's a review question based on what we've discussed: What is the appropriate response to-- What about the boxelder bugs on the inside? What about the boxelder bugs on the inside? Tori, if they come in, they start coming in for an existing customer, we'd certainly want to take-- Figure out how they're getting in there and take measures to seal those things up. Here's your response: What the response is. I can understand why you'd put C as well. I'll take care of those for you. Yeah, ideally you would just vacuum them up. But, C could have been you vacuum them up. So if you answered C well done too. So, I'll get all those out for you. It could be by the vacuuming. We don't want to spray inside, crush 'em, we just want to vacuum them up. So folks, that is it. Now we're gonna take a two hour break. The termite side of the house has a class in here. So, I will be back with you at 3 o'clock eastern time. So two hours and ten minutes from now. I will see you back here and we will continue our discussions for today on stored product pests. I'll see you in a little while.

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Posted by: rbanderas on Dec 20, 2016

NHT Day 07 02 Occ Invade

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