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NHT Day 02 03 Cockroaches

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Well, good afternoon or good morning, depending on which part of the country you're in. I am still Jim Harron. And as far as... That's me. As far as I know, you are still not. Okay, so we are going to be discussing cockroaches today. And to help me do this, I promise that I would have a special guest. He is one of the foremost experts on cockroach biology in the world and he was in the building yesterday and today and I asked him to join us. And he was kind enough to give us a couple of hours to provide his unique insights into cockroach and cockroach biology. So with that, I would like to introduce Mr. Freddy D. Roach. So, Stormy, could you flip it over to Freddy? There we go. Hi, everybody. I'm happy to be here with you. I'm Freddy, I'm gonna be helping Jim out on this module, providing a little bit of unique insights and other stuff as... Whatever. Back to you, Jim, that's all I have to say. Oh, thank you, Freddy. That was most illuminating. And yeah, okay, thanks, Freddy. So, you know, Freddy, you and your kind are some of the most disgusting, vile, hated things in the world. I know, Jim. Yeah. So, you know, people don't want you around their homes and businesses so they have charged us with the responsibility of getting you and your kind under control. So with that, I would like to show you, I promised, I'd do this. I'd show you some of the big bug commercials. So I'd like to show you one dealing with one of Freddy's close friends. Let's watch. Hi. Beautiful night. Mind if I join you? Are we dipping skinny? Bugs want in, Orkin keeps them out. He finds them, he deals with them. He makes sure they don't come back. Orkin, keeping pests in their place. So there you have it, one of the big bug commercials. We'll perhaps take a look at a few more of them as we go along through the various modules. So let's take a look at our objectives for this module. So don't do wheelies, folks. Okay. So, Freddy, would you like to cover them? Sure, Jim. I'd be happy to. You want to identify signs of cockroach activity, and then identify critical inspection areas, and then develop a basic cockroach service plan. What does that word mean? That's IPM. It stands for Integrated Pest Management, Freddy. Well, why didn't you say that? It's on the screen that... I don't know, I'm just reading it. I'm just a cockroach. I don't really know any better. But it's... You should say Integrated Pest Management if that's what you need. Okay. And then review the service with the customer. So, folks, those are the things that we're gonna be covering in this particular module. Now in order to start off this module, I want to ask you a review question. Now I know this cockroach personally. This is one of my close friends. But what type of cockroach is it? Is it American, German, Oriental, or Smoky Brown? Okay, folks, let's take a look at the results. Well, most people think it is... A little bit of everything here. There's no clear winner here. Freddy, you want to go ahead and tell them what particular cockroach we're dealing with? Sure, Jim. This happens to be the oriental cockroach, the oriental cockroach. Now let's go over to the document camera, if we could please, Miss Stormy. So right here in your pest ID guide, again, there's awful lot for you to know on these various pests. So if you look at page... Excuse me, page 20, oriental cockroach. That's the same picture you saw on the screen a moment ago. Shiny black, they're about an inch long, the adults. Males have wings which cover three quarters of the abdomen. The females don't have wings at all. They just have little wing pads. The egg case is about 3/8 inch long. This one likes cooler areas like most of our cockroaches but dark and damp areas. So they're gonna be common in crawl spaces, and cellars, and basements, around water pipes and floor drains. So, you know, this gives you good information about this particular roach. So get rid of, you know, get used to using your Pest ID Guide and Pocket Reference Guides, 'cause they're gonna be very, very helpful in helping you. And again, why do we call them Pocket Reference Guide? Oops. Why do we call them Pocket Reference Guides? Well, there's a simple reason for that. They fit in your pocket. That's why we were very clever when we named them, pocket reference guides. If you don't want to carry it in your pocket, I understand why you wouldn't. Make sure that you have them handy and available to you. Now please feel free to use your Pest ID Guide and Pocket Reference Guide for the rest of this module. And, Stormy, could you help Starr and Anderson, 392. And, Charles, I don't have those commercials on a DVD. That would be up to the marketing department. Perhaps, they might be available online. I don't have those myself. And no, Freddy is not my roommate. Good heavens, no. Okay. So let's look at our next review question, which roach is this? Is it the American, is it the German, is it the Oriental, or is it Smoky Brown? Hint, hint, it's not the oriental. That was the answer to the last one. It's not that one. Don't choose C, because C would be wrong. Don't choose C. Let's take a look at our results. Most people think it is the German cockroach. And most people in this case would be absolutely correct. Let us go back to the document camera, Stormy. So here, on page 19 of the Pest ID Guide, we have the German cockroach. It is light brown to tan. It has these two vertical like racing stripes on it, right there. They have wings but they don't fly. The adult is about a half inch. The egg cases are smaller. Remember, on the Oriental it was about 3/8 inch. Here, it's about 1/4 inch. They like warm, dark areas near food and moisture sources such as kitchens and bathrooms. This is our indoor roach. They have pepper like feces. Okay. So that's gonna be important later on. Okay. So which... Freddy, you want to cover this for me? Okay. Which of the following are signs of a cockroach infestation? Adults, cast skins, droppings, eggs, fecal smears, or sputum? Hey, Jim, do you know what sputum is? I have a fear you're gonna tell me, Freddy. Sputum is like... That's sputum. Don't ever do that again, Freddy. That was disgusting. Yeah. But that's what it is, Jim. It's... Yeah, that's sputum. It's good on crackers. Okay, let's take a look at the results. Well, it looks like everything except fecal smears. That would be correct. So signs of a cockroach infestation are adults, the cast skins. Now cast skins, remember, folks, an insect has its skeletal system on the exterior of its body. We have an endoskeleton. Our skeletons are our bones. They're inside our body. But the thing that gives insects its, you know, rigidity are an exoskeleton. So that's the thing that goes crunch when you step on it. Jim, that was just rude. So the cast skin, remember, this critter can only get so big inside this cast skin and then it has to grow a new one. So it'll get rid of it inside its skin. And then it'll have to get rid of this skin and grow a new one. And the cast off skin, this crunchy thing, this little shell is what a cast skin is. You'll see those around. Now I want to mention too, just a bit of insect trivia, there is no such thing as an albino cockroach. When a cockroach molts, when it grows that new skin, it does not have its normal pigmentation. So it's going to be a little bit white. So people have often, "Oh, I found the albino cockroach." No, what you found is just a cockroach that has molted recently. And you give that a couple of hours and that cockroach will look like all the other cockroaches. So the skin just hardens off and it has to develop the pigmentation. Also, droppings and that's that pepper like feces that we were just talking about. We're gonna cover that in a little bit more. Eggs and sputum. Now fecal smears... No, their droppings are like pepper. That's the way they look. They don't have a smear. That's gonna get more into some other pests like, say, bed bugs. But, Freddy, I do have a question for you, you know. So, Freddy, why do you have a can of your sputum with you? Why are you holding a container of your own sputum? Well, Jim, you never know when you're gonna run out of it. So I just carry a little extra sputum with me at all times. It just is, you know, because you never know, you never know. Okay. Why did I invite him? Which of the following are or is primarily indoor cockroaches? American, German, Oriental, or Smoky Brown? So which is the indoor roach? Please use your tablet to answer. Okay, well, most people think it is the German. And that is correct. So the one we're gonna spend most of the time on today is the German roach, this indoor cockroach. That is the one that's gonna be probably more challenging for you and more of our customers are concerned about it. So whether you're on a commercial side of the house or the residential side of the house, the German cockroach is the one that we, you know, we'll most encounter. So, Robin, the nymphs are gonna look like a smaller version of them, expect they don't have wings on it. I'm sure you could go online and, you know, Google that and see what they look like. But you'll encounter them. I can almost assure you, Robin, you are going to encounter them. So let's look and see what are indoor cockroaches attracted to? Cool areas, cracks and crevices, dark areas, or moist areas? What are they most attracted to? Please answer all that are correct. They're going to be a little bit different, Robin. I don't have a picture of it here, so I can't show you. But I'm sure if you went online and, you know, did a search for German cockroach nymphs, you'd see. But I'm sorry. I don't have a picture in my slide stack. So let's see what they're most attracted to. Most of you think that it is everything except cool areas. And that is correct. That is correct. So they are going to be attracted to the areas that have cracks and crevices, in dark areas, in moist areas. Now remember, the oriental cockroach is not one of the indoor cockroaches. That's known as the peridomestic roach. We're gonna be chatting about those towards the end of this module. But they're attracted to cool ones. But the indoor roaches, they like it a little bit warmer. What type is Freddy? Large, L, large. Okay, so, you know, when Shane was doing some of the introductory modules yesterday, when Shane was doing the introductory modules, he showed you this, the science behind the why. Now you have to understand that nothing we do here at Orkin and Rollins is random. Every inspection and every treatment strategy that you use has been carefully selected after rigorous scientific analysis. I'll tell you something about us, folks. We have entomologists on step, perhaps you've seen them on tempo, Dr. Ron and Dr. Zia, both Shane and I are entomologists by training. We also have excellent... And we also have other specialists on staff here at Rollins. We also have excellent relationships with some of the leading universities around the country into insect research and insect control. And we worked very closely with the manufacturers of products, and materials, and equipment. So if there's something new out there, we know it and we know it right away. So we've been doing this for 115 years. We know what we're doing. So when we ask you to do something in a particular way, there's a reason for that. So there's a scientific reason for that. So knowing and understanding the biology and habits of cockroaches or any other pest is going to help you control them, it's because you'll know where to look for them. You know where to apply a control procedure. You know, we can locate harborages and those things. Do cockroaches follow any mating patterns? They are attracted to each other through pheromones, Desmond. So seeing the scientific, there's a science behind the why, know that when we ask you to do something, there's a reason for it. Now one of the things that is nice to know is that roaches, and this helps you locate them and understand where we need to put our controls, is that cockroaches are positively thigmotactic meaning, they like to be touched and against surfaces. So they're gonna be hanging out there. Now this is not a German roach. This is an American roach, but look at the way that that roach is hunkered down there. It is between two pieces of cardboard there, it is just hunkered down in there. So it likes those tight confined areas. Freddy, have your ever met claustrophobic cockroach? No, Jim, I don't think I ever have. We like those tight confined spaces and we just love to hang out in those things. They really, really are really attractive to us because we like to be touched. You know, it's sort of like, you know, we're very comfortable in those tight areas. So okay, that's all I have for now. So when we understand that these roaches are thigmotactic, when they like these tight confined areas, that helps you understand where to aim control and inspection procedures because, you know, they're gonna like the same things that we do, they like the food, they like the water, they like the warmth. So when we know to look for them, it's gonna help us in our control. Now one of the things that we have to understand about cockroaches is that they're highly, highly mobile. They can move from a non-infested area... Excuse me. From an infested area to a non-infested area very easily. They travel along utility lines, electrical lines, plumbing lines, cable, sewer, whatever. They're going to travel across those things. So they will frequently move, for instance, from one apartment to another. So if we have an infested apartment... They can move quickly and easily to a non-infested area, same thing with condominiums and office complexes. And also on the commercial end of it... They can move from building to... Excuse me. From unit to unit inside a strip mall. So if you have a restaurant that's infested and it is backing up to your customer, you can get roaches coming in from there. And we're gonna chat a little bit about control strategies. So, Antonio, I went to the University of Georgia, graduated with a degree in Entomology. Now if I were to ask you, and I want you think about this, what do you need to inspect, okay, what do you need to inspect, I'd like you to chat in something other than flashlight because when I asked this question, everybody chats in, "Flashlight." So I want you to think about something other than flashlight that you need to inspect. So go ahead and chat that in. So PPE, you know, mirror agent, flushing agent, again, I can't get to all of them because they scroll by quick. So if I don't read yours, don't take offense to it. Could be pads, mirrors, monitoring cards, PPE. No flamethrower, Eric. No flamethrower, sorry. That's not standard equipment. We don't use flamethrowers here. Endoscope, monitoring cords, mirrors. So yeah, you can get a bunch of these things. System three, that's more of a control procedure. So this is not an all-inclusive list by any stretch of the imagination. But just to inspect, we're not talking about control yet, just to inspect, flashlights obviously, a flushing agent, an inspection mirror, and monitoring cards, and PPE... All of these things. Now PPE, let me talk about PPE. Sometimes when you will be working in a heavily infested area, I mean like one either a business, or an apartment, or a home that's heavily, heavily infested, you certainly want to take precautions. You will want to tuck your pants into your socks because you don't want them crawling up your legs, because in some cases, you'll apply product and you may use flushing agents and you'll start to run these things around and they can... I've been in situations where there's like, you know, roaches, like 565, Justin in Salt Lake. And again, just chat those questions in under the big one... Rather than the specific question to me. But a PT 565 is a good example of flushing agent. I'm gonna cover that and a little bit more later on about how we can inspect for roaches. But you can get these heavy, heavy situations. And flushing agents will, you know, sort of make roaches like stagger around, like they've had too many cocktails or something like that. And they'll start to climb on ceiling, and lose their grip, and fall, and then get on you. So you would want to, you know, make sure that your collar is secured, maybe you have a Tyvek suit on there. Okay, so you have those things. So secure yourself, you don't like roaches crawling up your pants, legs. Been there, done that. Not a good thing, okay. Wear your gloves, because at times, again, you're gonna have roaches up down, then it'd like, it's raining roaches, hallelujah! It's raining roaches. So, you know, bonus points if you know who originally sang that song, not raining roaches but another thing. No, a flashlight will not do that, Jonathan. So bonus points if you know. Casey, no. Casey, no, got it in first. No, not weird all. It was The Weather Girls. Bonus points if you got that, bonus points. So you'll have, in heavy, heavy situations, roaches just, you know, can be falling on you, like they'll, almost raining roaches. So make sure that your collar is secured at all times under those situations because you don't want them down your shirt. You don't want them crawling up your legs. So yes, it was The Weather Girls. Okay, now I want you to take a look at a picture here and I want you to tell me, in this picture, where would a German cockroach find food? So would be the microwave, A, the microwave, B, the stove, C, cabinets, D, the sink, E, the trashcan, F, the floor, and G, the table. No, there's no H, Stormy, Stormy thinks it's H. No, Stormy, there's no H here. So when you look at this picture, it's a little bit of everything. Most of you think it's a little bit of everything and that is absolutely correct. Yeah, and we know it's an old TV. Again, please put your chats not in the individual questions, but just in, you know, the chat feature, Erin, if would please. Thank you. So any of these areas could provide a source of food. So as you look at this, as you look at this... Anything can be a source of food. So it could be crumbs on the floor, you know, it could be debris around the microwave or the counter. Is there any debris around the dishwasher? I don't know about you. Again, folks, if you would also just not chat it into the individual question, if you just put your comments up in the chat area, that would really help me out 'cause it goes into a different area on my screen. Okay. So any of these areas can provide food, so they gunk around the dishwasher. Now I have a teenage son, I can tell you, when he loads a dishwasher, it's a sight to behold because it seems like food is flying everywhere, you know, and stuff getting there. They're cleaning up the dishes, yeah, things don't make it always into the trashcan. So all of these areas could provide a source of food. So dirty dishes in the sink, any spills and debris around the cabinetry, the debris around the stove area, is there a grease build up around the stove or the hood above the stove, so all of these things, all these things. Now I'm gonna tell you something, folks, I'm gonna tell you something. I've got a secret for you. When you become a full-fledged PMP, you're gonna develop a superpower. You are. And that's going to be the power of observation. I'm serious about this. The more you work at this, the more you work at developing, becoming a great PMP, you're gonna start to see things. You will walk into a kitchen area and just start to see stuff. So you look at that kitchen and you'll see, you'll see things that other people don't. It's just, "Okay, I know that they're gonna be here, here, and here. They're most likely gonna be there." As a great PMP, that's gonna be your power. You know, I've been doing this for a long time. When I go visit somebody for the first time at their home, never been there before, I get to their house and I get up on their front stoop or steps or dirt filled porch or whatever they have up there around their door and I look down to see if it's been drilled properly for termites and how far the spacing is. I just do it instinctively... Because I also am involved with termite treatment, talking about that. That's what we want you to do. We want you to develop the power of observation, now coupled with your knowledge about these pests, and again, use your Pest ID Guide and Pocket Reference Guide when you're new. But when you get a good working knowledge of these pests, coupled with your powers of observation, these developing, it's almost a superpower, because you're gonna see things that other people don't. When you see these things that other people don't... Yeah, it's gonna make you a great PMP 'cause you will just walk in and know what's going on out there. So as a young PMP, your superpower is not yet fully developed. But work at it and it will be. So I want you to look at this picture now and think about where a German cockroach would look for warmth? So would it be the microwave, A, B, the stove, C, the refrigerator, or D, the television. So where would they be developing or looking for warmth? So we've already covered food. So where would they be looking for or seeking warmth? Okay, well, most of you think it's a little bit of everything. And that is... Let's see, is that correct? Yeah, it is. So anything that generates heat can be subject to having an infestation of cockroach. So even electronics, now granted that is an old TV an old tube style TV, but even the modern ones, the flat screen ones, they generate heat too. Roaches can get in there. They'll use those for warmth. But obviously, the stove or the microwave. Now I want to point out the refrigerator. Now frequently... And this is gonna be Jim's helpful hint number one. Yeah, the coffee pot could be also, Jeremiah, but again, please, don't use the question. Just put it into the chats if you would please. That helps me out. Okay. So when you look at that refrigerator, I'm gonna give you Jim's helpful hint number one on this one, it's going to really help you out looking for roaches. So frequently, you will find a refrigerator has a cabinet above it, usually a wall to the side, okay, cabinet above it, so it's sort of built into a little enclosure. Now we know that refrigerators generate a lot of heat, but did you also know that refrigerators generate a lot of moisture through the miracle of modern refrigeration, we don't have frost building up inside the freezer compartment. It is removed and taken away and dumped into an evaporating tray near the motor where the heat of the motor evaporates the moisture. Well, guess what's coming down on a regular basis, the moisture from inside the freezer. So most refrigerators have a little bit of spillage around them frequently, you know, crumbs and things like that. You have moisture from the refrigeration unit, and then heat from the compressor. Sounds like a perfect environment for a German cockroach to me. So that cabinet right above, now this one doesn't have one, but there frequently is that cabinet right above the refrigerator, perfect environment for roaches, a lot of moisture, close to moisture... Excuse me. A lot of warmth, close to moisture, close to food. And they can get in other things. Yeah, Eric, they can get into lights. A lot of homes may have some sort of an electric clock on the wall, some of those older ones where you know, plugged into a socket on the wall, a high socket. So the warmth of the motor, yeah... Good place for cockroaches. So again, I want you to start thinking about these things as you look at these pictures. What does it tell you? Well, I know that roaches can be there, there, here, here, and here. Okay, so thinking about this, you know, again, using your powers of observation... Tell me some areas in this picture where you would inspect. So just chat in one or two things, just in the chat feature, nowhere else. Okay, the seals on the refrigerator, Christopher, that's very good too, they like to get in there, particularly the nymphs, the younger ones like to get around that seal, back wall of the cabinets, the sink, the trash, under the sink. I'm gonna talk about that in just a minute. Who's that? Raymond. So store drawer. Yeah, okay. Don't forget about the hinges on the cabinet doors and the slide mechanism for the drawers. They like to get in around there. Now I'm gonna give you... So all of those are good answers. So this is what I'm talking about, you see this and you know places to look. Now I'm gonna give you Jim's helpful hint number two, number two, about where to look for cockroaches. And it and follows up on what Joshua was just saying. I want you to look at this. I want you to look at this picture. Now I want you to imagine that you're looking, you're standing there, and I want you to open the cabinet doors below the sink. And I want you to imaginarily crawl into the cabinet and I want you to turn around and look up at the bottom of the countertop, so the bottom of the countertop. The seam where the cabinet and the bottom of the countertop join together, there is a big congregation of roaches frequently occurring there, okay. Now they like to be in those tight areas. Now I want you to look at the corners where there might be some sort of little supporting block to hold the cabinets and the countertop together. Yeah, all along those areas, roaches like to get in. So that seam between the cabinetry and the countertop and any supporting mechanism that might be in there, that is a big common place for roaches. So that's Jim's helpful hint number two. So any of these seams that you see between the cabinetry. And let's see, wallpaper seams, yeah, they can get in there, particularly if the wallpaper is out of a condition between the trim. Yeah, now also look down at the base of the cabinets, lower-level cabinets, frequently, and this is more in commercial settings, but can you find it in an apartment and some homes as well. They'll have that vinylized or rubberized material that comes in strips about 4-foot long that's just glued so that gives it a finish. So it's right where the wall and the floor meet, or the wall... Excuse me. The floor and the cabinetry meet. There's that vinylized or rubberized material. That's just glued in place. Roaches can easily get behind there. That can be a problem as well. Now roaches don't have colonies but they like to hang around other roaches, they do, they like to hang around other roaches. So I had a professor when I was in college in bug school, entomology. He used to talk about... An aggregation pheromone, aggregation means other roaches like to hang around because it smells bad and it comes from their fecal material. So he called it the fecal focal point. So it's this thing that caused other roaches to hang around each other, and it's in their, shall we call, poo. I think that's what we'll call poo today, Miss Stormy. Stormy, can we go to the document camera for just a moment please. I want to show you a little article. There we go. So cockroaches communicate via their feces. So remember, we talked of these German roaches, and this is what some of the younger ones would look like. I forget who that was that I was asking the question, so this is an adult, this is a nymph, this is a younger nymph. So they like to hang around each other. These aggregation pheromone, their feces emit odors which other roaches find attractive. So they like to hang around each other. Again, not colonies, but they're semigregarious. They like to hang around other roaches. So one of the things that makes them hang around each other is their poo. So they like to hang around where it stinks like, you know, stuff. So that's one of the areas. Now thinking about a flushing agent... You know, where would you apply a flushing agent? So I want you to think about looking at this picture, where would you apply a flushing agent? Just chat some things in there. I'm no longer hungry. That's cute. Behind appliances, in cracks, under the fridge. Okay, again, I'm not... You need to stop putting questions in, Daltwan, I'll get to that later on, okay. So baseboards, behind kickboards, everywhere, screw holes, everywhere, under the sink, everywhere, under shelves, the microwaves, under the sink. Okay, so here's the thing. When you look at this picture... You're going to have some customers, and all of those were good areas to, sort of any crack and crevice that would be in there, they can be around. But, you know, sometimes you don't even need a pesticide. Normally, when we're talking about flushing agents, something like PT 565, it is just a flushing agent which irritates the roaches, not really great at killing them, it will kill some of them, but it's not really that great at killing them. But it will run them out. Get them out of those crack and crevices 'cause they're irritating. So it's called a flushing agent. But in some cases, you don't even need flushing agent. You can just use air in a can. You know the compressed air that, you, you know, you use to spray your keyboards, and, you know, you just spray it in, dust goes flying everywhere. Use that and blow it into a crack and crevice. If there's roaches in there, it's gonna run those roaches out of there. Now, Freddy, do you like to have air in a can blown across your body? No, Jim, I don't. Okay, well, thank you, Freddy. It really annoys me. It just is sort of irritating. No one likes to have air blown across their butt. I don't think you'd like that either. Okay, thanks, Freddy. But, you know. That air in a can just be used. Some people will say, "I don't like pesticides used at my home." Well, air in a can as a flushing agent can work as well. Now be very careful when using either air in a can or a flushing agent, because remember, we were talking about their feces being sort of like little pepper flakes and things like that, okay, little pieces of paper. Yep. What happens to all these pieces of pepper when you blow air either from a flushing agent or air in a can across that material? It will tend to fly out. So it's a good idea when you're doing that to wear a dust mask because you don't want to inhale a bunch of roach poo. No, no, no, you don't. So wear the dust mask when you're doing that in those heavily infested areas. We're gonna get to a vacuum, Antonio. Really expensive way to kill a roach, Troy. Okay. So all those things can be useful. So again, air in a can, can be used as... Flushing agent. So Freddy works for Orkin? Yes, he does. He does undercover work, undercover work. We send him undercover under assignment occasionally. Just note it there. Remember, Robin, what is the purpose when you're doing the inspections, it's to locate where the roaches are and then we're gonna come back with some other types of control procedures. So again, I want you to start thinking about using your powers of observation, and we're going to go not to the kitchen anymore but to the other place where German roaches are common, the restroom, bathroom. So where in this area would you want to inspect for roaches? Around piping, sink, around the toilet, under the sink... Everywhere... Toilet sink. Behind the picture, yeah, don't forget about that picture on the wall. The plant. Yeah, that's probably an artificial plant. But if it's a real plant, they could be in there as well, either artificial or real. Okay, the trashcan. Okay, some other areas you may want to pay attention to, cracks and crevices, remember, the bottom of the countertop just meeting the cabinetry, same thing, as we talked about in the kitchen, behind the mirror. That's a good one. Also make sure that there's no missing grout around tile work, that the tiles are in good place because they're not weak or falling out because things can get behind there as well. So what do they normally eat in the bathroom? Well, one of the things that they can eat which is kind of gross is toothpaste. Freddy, you've ever eaten toothpaste? Yeah, Jim, I love that stuff. It gives me the minty fresh breath that all the lady cockroaches seem to like. So I love to have that minty fresh breath. So I love eating toothpaste. Okay. Yeah, that's great. Why do I even ask him questions? You invited me, Jim. Okay, so I want you to think. Don't chat in everywhere, or anywhere, but I want you to think as... That's not Towelie, David. So I want you to think about looking at a commercial kitchen, look at this commercial kitchen. Now tell me some areas you would want to inspect in this commercial kitchen? "Around the fryer," says Ryan. Appliance motors. Yeah, that's a good one. Under the rubber mat. The control panel, any place that might be greasy, near the dishwasher, stove, shelving units. Okay. Now let's pay attention to a couple of things. Some of you chatted in about the mats. Those mats, those anti-slip mats are good. They provide cushioning for the employees and prevent them from slipping on floors which might get a little damp. But those mats, if they're not washed on a regular basis, picked up and cleaned under, can get a lot of moisture trapped under there, they can get food trapped under there, they're supposed to be picked up and cleaned on a regular basis, but that doesn't always happen. So you'd want to make sure that those things are picked up. You want to look, just lift those things up, you don't need to use a flushing agent on that. All you're gonna do is lift those things up. They can also be a source of fly infestation when we get to the fly module later on. And so there's a lot of food there. There's a lot of warmth there. Now the fryer is sort of a mixed bag, there's gonna be a lot of grease there, but there's so much heat there, it could fry the roach, literally and figuratively, could cook that roach. So it's not going to be right around the frying unit itself, but it could be in the housing around there. Now I want you to look at that piece of equipment on the right, that thing with the triangular legs. Well, those legs are not solid, they're hollow. The legs are not solid, they are hollow. So roaches can get in those places and set up housekeeping, so to speak. But just remember, around doors and cabinets, so the hollow legs, yeah, the wheel assembly on that one piece of equipment, yeah, they can get in there as well or right around there. So you want to make sure everything is cleaned. Now that's a cooking area. But let's go over to the dishwashing area. Now chat in and tell me some things that you see here of concern. So this dishwashing area. And I realize this is the cleanest kitchen you'll ever see. Where the sink meets the wall, the trash, yeah, the pipes behind the sink, trashcan, some mop buckets on the right side, open garbage, the rack that's holding the pots and pans up above, garbage cans on the floor. On the side, under the countertop, floor mats, trash cans. Yeah, so a bunch of places there. Don't forget the leg assembly there, if they're hollow. Now I want you to look at that, this is obviously a washing area for pots and pans, so look at that trashcan there on the left side. So the chef has cooked something and put it on a plate and there's a little bit left in the pot, he'll come over and bang that pot on that trashcan to get whatever it is that he's been cooking or she's been cooking dumped out so the pot can be washed. Well, sometimes some of that stuff can bounce up and hit the underside of that ledge. So you can have food particle buildup on the bottom side of that sink assembly. So be aware of that as well. Also, you know, it's nice that those trash cans have a liner in them, that's very good. But sometimes if a trashcan is not quite full, they'll take another trashcan that's also not quite full and dump it into one can and change that bag. Well, if that happens on a repeated basis, you can have gunk building up in the bottom of a trashcan and you can have roaches in there as well. So you start to see this stuff, you know, so you look at this and go, "What about that rack assembly? What about that mop rack? The thing that's holding the mops on the wall. That's what we want you to do. That's what we want you to do. We want you to look at these things and start seeing places where roaches can hide out. Now I'm gonna take you to another area. I don't know if any of you are really familiar with this so it may be a little bit strange but we call it a bar area. You will probably have to service, as I realize now, a lot of you know that probably, but is called a bar area. Okay so chat in here and tell me some areas of concern in this area. Under the rubber mats, behind the sink. Not in the vodka, Carlos. I don't think they do quite well around their. Around sticky bottles however, Angela is correct there. Under the bar, yeah, where the bar cabinetry meets the bottom of the bar top. Beer taps, those booths in the back. Yeah, good observation, Andre. Those red booths that you see off in the distance. Guess what, folks? Those things are hollow. They are not solid. They are hollow. The cushions pull up. In some cases, people will store things, you know, paper goods or something under those seats, under those cushions. But they can also harbor a big population of roaches. So be aware of that. The recycling bottle. The bottle. There's a pan under where you see the liquor bottles. Yeah, that pan. Great. Put bottles in there and somebody eventually empties it, but does that thing get washed out on a regular basis or does it build up a sticky stuff in there that can support flies and roaches and ants. The hinges on cabinets, leg. So again, I want you to start looking at these things and start seeing what's going on up there. So you want to check the floor mats and around the drains and, you know, make sure that nothing is sticky. Remember, in a busy bar on a Friday or Saturday night, the bartender or bartenders are slinging drinks left and right. Okay, they're busy people. Things get spilled a little bit every now and then. So does that get cleaned up on a regular basis? That's what we want you to look at. Now this happens to be the bar here at Learning and Development Center in Atlanta, the Rollins Learning Center here in Atlanta. All those bottles that you see are empty, there's nothing in them. The beer that you see sitting on the counter, it's still there, it's a plastic beer. So Miss Stormy and I do not kick back on a Friday afternoon and enjoy a cool one. No, no, no, it doesn't work that way. So here's the front of that bar. It's that same bar that you see. It looks like a real bar because it is a real bar, but then no alcohol served there. This is the front of that area. This is the eating area. When our students come for classes here at the Learning Center, we have a catered lunch brought in every day for them. So this area gets used very frequently for meals. So I want you to just think about, looking at this, what do you see... As you know, what are some problems that you would want to see here or some problems that you would want to look at? So chat those in for me. I don't think I want to kick back with Freddy. Under the tables, under the table joints, legs under table if they had them, under the chairs, the floors. Now look at those tablecloths. This is not a fancy restaurant like Che Storme from yesterday. No, no, no, it's not. What we're dealing with here is those vinyl plasticy tablecloths. They sit there all the time. You're gonna have restaurants like that. Do roaches get in and around those areas? When was the last time they were taken off and cleaned? Salt and pepper shaker holder, napkin holders... Also, in restaurants, in real restaurants, there's probably going to be a drink station and perhaps a bus station, so a drink station would hold soft drinks and coffee and tea and things of that nature. There can be, you know, sugars and spill stuff around there, they get really sticky. Is that cleaned up well? Also, when you're finished with your meal, the waiter or waitress, "Are you finished with that, sir?" They will take your plate away, and where do they take that? There may be a bus station. Check that out as well. The child seat off in the distance. Yep, so all of these things. That's what we're trying to get you to do. Look at this stuff and see because there's all these places. Remember, what are roaches looking for? They are looking for food, water, and shelter. The same things that you and I require. So when you look at these places, you have to look at it with that sort of an eye. What is the critter getting? Or where can the critter get it? So where can the critter get food? Where can it get warmth? Where can it get shelter? Where can it get moisture? All these things that a cockroach is looking for. Now when we're looking at the goals of an indoor treatment, we want to control the existing roach population and prevent new infestations. So that's what we're talking about. So we want to get rid of the ones that are there and also look at ways to prevent new infestations from getting in there. Now this means that we are using the concepts of IPM, which is the cultural, the physical, physical, and then the chemical. We do the cultural and the physical, I got that out of the way, so I've sung that song, we're done with that one for today. So we're looking at the cultural and the physical components first before we ever get to the chemical. So when you're thinking about some of these structures that we've looked at, tell me some cultural recommendations that you would want to make to a customer? So chat in and tell me some cultural recommendations that you would want to make to a customer. What concepts, not something specific, but what concepts would you want to employ? Don't prop open doors, good sanitation, cleaning, fixing leaky faucets, clean regularly, continue to clean areas, sanitation, okay. So it's those types of things. Clean all areas, clutter cleaned up, garbage cleaned up. So remember, this concept of IPM... Shane talked about it yesterday, it's a partnership. It is you and the customer working together to solve the problem. That's what you're looking for is this partnership. So we have to work together. So we have to talk to the customer about inspecting new shipments prior to placing on shelves and properly storing items and reducing clutter, reducing moisture... Cleaning up spills and emptying trashcans, basically, establishing a regular cleaning schedule. Now, folks, I can tell you... More so on the residential side but also on the commercial side, you're going to encounter some nasty kitchens. You're going to go in and go, "Oh, I wouldn't want to eat anything from here." It's gonna happen. Now your trick is to be polite in telling the person about their messy kitchen. You don't go in there go and go, "You're gonna have to clean this mess up. This is isn't the nastiest kitchen I've ever seen, but it's darn close." No, you don't go in with that type of attitude. Remember, we're trying to get cooperation with the customer. "Mrs. Smith, you know, it would really help control the roach population if you did things that you already probably are doing like making sure that the dishes are put in the dishwasher every night, that all food is stored in tight containers, that the pet bowls are taken up each night so that these roaches don't have an additional food source." But again, be diplomatic about it. We're not trying to scare our customers away. We're not trying to make our customers mad because they have a nasty kitchen. So we have to learn how to tactfully do this. So make sure all of that is taken care of. Remember, when you see these conditions that are conducive, it is your job to document those things. When we find a situation where we do have a kitchen that is, shall we say, less than clean, we document it. So they may need a sanitation program. Now we can offer them suggestions but they're gonna have to do that. We're not a cleaning company. That's not what we're involved in. That's not our thing. So go ahead and think about, I don't want you to chat in anything, but I just want you to think about some physical tools that we can employ. So don't chat in anything, I don't want that, but I just want you to think for a moment about some physical tools that we could employ. Okay. Got one in your head? Well, it could be things such as the flushing agents, the use of flushing agents, and monitoring cards, and glue boards, and vacuuming. Now I want to mention this vacuuming for a moment. Now suppose you get into a house, you get into a structure and you find, or it could be a commercial facility as well, and you find, you look under the cabinet and you see right along the seam that a whole bunch of roaches... You see a whole bunch of roaches right along the seam, what are you gonna do? Chat that in for me. So you crawl under somebody's kitchen cabinet and you turn around and look up at the bottom of the countertop and you see whole bunch of roaches there, what are you gonna get? Not a hammer, Charles, no, no, no. What are you gonna do? Walter got it first. You're gonna vacuum. No, not contact kill. Let's focus here and keep it... No, they've already called us. We're out there. You're gonna vacuum. Here the thing, folks, if we get out the vacuum and start vacuuming them up, guess what, they're not there. Now how many of you service specialists have a vacuum available for you? Yes, Jim, I do. Or no, Jim, I don't. Okay, enough with the flamethrower, no more flamethrower jokes. Okay, if you don't, if you don't have a vacuum, it's a piece of equipment that's really necessary to do work. Now obviously, a sales inspector or account manager, you're not gonna have one of those, but any service specialist out there, you should have a vacuum in your equipment. Thank you. So remember, folks, vacuuming, you vacuum them up, they're not there anymore. You don't have to worry about them finding our bait or encountering any product or material that we put out because they're not there, they're not there. Now we're right at the top of the hour, folks. We are going to take a break very shortly. But it's not exactly at the top of the hour. Stick with me a few more minutes. Now one of the things that we're gonna have to decide is what type of product we are going to use? Now the product can depend on the situation that we're in. So are there children and pets present? Are you treating, you know, a nursing home or a hospital? That's gonna affect the product choices that you make. Business hours and health regulations. Now, folks, we looked at this a little bit, we looked at this a little bit earlier when we were talking about... Food handling establishments and labels. I know Shane went over this this morning. So when you look at a label and you're treating a food handling establishment, it's broken into two areas. A food handling establishment is broken into non-food areas and food areas. This is for our commercial folks. Non-food areas are areas such as a restroom, a boiler room, a storage room, vestibules, locker rooms, those are the non-food areas of food handling establishment. The food areas are any area where food is prepared, served, or consumed, any areas where food is prepared, served, or consumed. Guess what? A bar is a food area. Okay, so keep that in mind. So you have to look at what product you're using. Is the label approved for food handling establishment, number one, if you're treating one, and second of all, is it labeled for, then, food areas or non-food areas? So you have to look at the labels very critically. The labels, as you found out this morning, sometimes can be a little bit cumbersome in language. Always, if you have any doubts, any doubts about this at all, check with your branch or service manager to find out. "I'm a little bit confused. Can I use this product in a food area of a food handling establishment?" Check with them for clarification. I've seen far too many, when I was with the Department of Agriculture, I've seen far too many people get in trouble because they use the wrong product in the wrong area. Also, some will say do not use this product in a food handling establishment when it's in operation. You think, "Okay, I'm treating a fancy restaurant, treating a fancy restaurant, they only are open in the evening. I can go in there any time of the day." If somebody is in there baking bread, chopping vegetables, making a stock, cleaning fish, that is in operation. So make sure you are clear about which product you're using in food handling establishments. If you have any doubts, again, talk to your branch or service manager. Yes, we'll get to some bait stations in a little bit, Al. What about store... Okay, okay, okay. Can't they crawl out of the vacuum? Usually not. Remember, you're not gonna leave that stored up for a long period of time, it's possible they could, but unlikely. Talk to your branch or service manager about how they want you to get rid of the roaches in there. They may have tips for you. So again, we want to make sure that we use the right product in the right area. Now this follows up on one of the questions about baits. So, Al, what is a bait? Now a bait is a product that is used to apply for roaches still living in a facility. Okay, we're gonna take a break after the bait discussion. So there are various formulations of baits that can be used. They come in gels and pucks, so we have to decide what we're gonna us. Now the interesting things about baits is baits not only poison the cockroach that consumes a bait, but it can be passed on to other cockroaches. Cockroaches are opportunistic feeders, they will eat other cockroaches' fecal matter. And they're also known to become cannibalistic. Now before the break, you've been a good group. Should I do it, Stormy? Should I do it? She's saying I should go ahead. Okay, how many of you want the secret to pest control? How many of you want the ultimate knowledge about pest control? Use your tablet to answer. Do you want the knowledge? Do you want the power that I can give you? One said no. Two said no. But most of you said, the vast majority said yes, you want it. So in spite of those two people, you can just ignore what I have to say about the knowledge because I'm about to give you the wisdom that you need. I'm going to give you something that is gonna help move you from the bug guy or bug girl to becoming a great PMP. I'm going to give you three words, it's not AIM, and it's not IPM, but I'm going to give you three words that are going to help you to move you on to the next level to become a great PMP. Are you ready? Write this down because you need this. You absolutely positively need this knowledge if you're gonna be great. If you don't want the knowledge, be mediocre. But here it is, three words. Stress the pest. That is it. You think I'm kidding. Stress the pest is the key to controlling roaches. It's the key to controlling flies, it's a key to controlling rodents. When we stress the pest out, when we remove the food, harborage, and shelter, when we make it difficult for them, they are more susceptible to any product or material that we put out. Now STP, stress the past. That's not in your Participants Guide. I've just given that you 'cause I like you. Stress the pest. I'm not making it up. Yes, I'm preaching it. I'm preaching it, Michael, because I believe it. Now as I said, they eat poo but when things are a little stressed out from them, they can also become cannibalistic and feed on dead roaches. Now this means that the active ingredient in a bait can be passed through its droppings and also through its body. So when we stress a pest out, they are more likely to get this secondary kill... More likely to get a secondary kill. Now we don't use the same product again and again and again for a couple reasons. We could develop some problems with these because, like people, roaches have different food preferences. And if we go in and use a bait time and time and time again, we're gonna kill off all the roaches that like our bait and we're gonna be left with roaches that don't like our bait. So what we wind up having to do is using a different matrix. Now no-one can tell you what the matrix really is, you have to see it for yourself. But if the matrix or the base isn't appealing to a certain group or roaches, they're not gonna eat it and they can pass this trait along to their offspring. So you're gonna wind up with a group of roaches that don't like your bait. They're not resistant to it, they just don't like it. So we have to use different baits. So we should rotate our baits on a quarterly basis to ensure that they don't become, you know, they do not like it. Where's Neo? Neo will be here later on, much later on. So stress the pest. It works. Now when we're talking about baits, we have to avoid contamination of baits. We don't want to use other products or materials, others pesticides around our bait products. No, no, no, don't do it. Don't use strong cleaning agents around there. So in the homeowner environment, you have to tell Mrs. Smith not to get out the can of Raid and start spraying stuff down when she sees a few roaches. You need to set the expectations for Mrs. Smith, and advise her that she may even see a few more roaches for a short period of time... Because the roaches are coming out feed, but not to get out the can of Raid because she sprays her can of Raid and gets it on our bait, the bait's gonna be like, "I'm not eating that stuff." Okay, stress the pest seems logical. Doesn't it, Pablo? It does. But so many people don't get that. It really is the key to pest control. So now baits. Roaches are pretty lazy, they like to be near their food source. We want to place baits no far than 6 inches from the harborage. And again, other pesticides should be not used near their placement. So place them closer together. Now I want to show you one other slide. Cockroaches avoid new food sources if the old one is still available and provides nutritional value. Well, that's interesting. So they're less likely to take our bait, a new food source, if they've been feeding on the old one and it's still there and they're still getting what they need from it. So this is, again, where that stress the pest comes in. So if we remove their old food source or limit it, they're more likely to take our new bait. So STP, folks, STP. I'm serious about it. Okay, stress the past. So Freddy and I need a break. We're gonna take a 9-minute break here. Why do we take 9-minute breaks, because they're not 10 and they're not 8, so they have to be 9. So I'll see you back here in 9 minutes and we're gonna start talking about insect growth regulators. So think about IGRs. And we're back, folks. So Freddy and I enjoyed the break, I hope you did as well. So when we left off... And, Robert, if you're still here, we will start at 4 o'clock Eastern Time, so about 35 minutes from now, we'll start the equipment and safety module. So when we left off, we were gonna talk about insect growth regulators. Now insect growth regulators do something weird to a cockroach. Hey, Jim, I don't like that. It breaks the lifecycle by not allowing them to mature or by causing them to become sterile and unable to reproduce. Okay, okay. And, Freddy, I want to ask you a question about insect growth regulators. You know, what is that thing that you have around your neck? Oh, you mean my bling, Jim? I found that outside at a dumpster out back at the building. Ah, Freddy, that is a point source IGR. That is gonna prevent you from reproducing. Oh, well, I guess I had too many kids anyway. So I don't really need any more. I didn't know what that was. Okay, Freddy. Yeah, so that is a point source IGR. Now the insect growth regulators again prevent the roach from not reaching maturity, causing it to... You know, unable to reproduce. Charles, I work from a different manual. Charles, could someone let Charles know what page we're on, we're talking about IGRs. Okay, so remember, folks, IGRs are very, very useful, very, very useful. Now you have a wide assortment of products that you can use in your branch, in your office. We don't get product specific here, we just, in general, talk about the concepts of it. So again, ask your CFT or your service manager about specific products that you may be using in your area 'cause it does vary from branch to branch and region to region. But they're gonna fall into some general categories. Now we have non-repellent residuals. Now non-repellent residuals are used in areas that have cockroaches in them. And they're gonna be placed into cracks and crevices, and dusting wall voids, behind electrical outlets, switch plates, and plumbing penetrations. So can we go over to the duster that's right in front of Mr. Freddy over there, Mr. Freddy D. Roach? Can we go over to that and take a picture of the duster, get up close to that? So I'm gonna show you a duster. Now dusters are really, really good tools. We're on page 16, okay, we just finished page 16. Hi, George. We're going into non-repellents, Andre. So I want you to take a look at this duster. So this is a common type of duster, a bellows duster, sometimes referred to as a getz duster. So the dust goes in that little spot at the top and it comes out of that tube. Now I have a quick question for you. How many think that is in the right position to use that tool to apply a dust? How many think that is in the right position to use to apply a dust? Okay, it's about half and half. In actuality, that thing is upside down, that duster is upside down. Now a dust is applied, just as the name implies, as a dust, a very thin layer, so the product, the dust goes in the top, that little plug that you see at the top there, and then when you squeeze it, it comes out of the bottom. And if you hold it in that position, you squeeze that, a whole billowing cloud of dust is going to come out and get all over everything. Now no self-respecting cockroach, not even Freddy... Hey, Jim, that's mean. Not even Freddy will go wading through a mound of dust just to die. So a dust needs to be applied in a very, very thin film. One of the common mistakes that young PMPs make is they overuse dust. It has to be applied very, very thin. Now also look at that spout. That's metal. Dusts are great to use around electrical outlets, behind switch plates and things like that. Okay. Yeah, they're great. But electricity and that metal tip do not, a good combination, make. So you need to be very, very careful about using a duster around electrical outlets and things if it has a metal tip. Now there are some plastic ones which are much safer. However, if you're using one with a metal tip, be very careful about inserting it in a switch plate or electrical outlet or something like that. You don't want to get zapped. Now if you could... Yeah, that would not be good. Now chat in based on your pre-work and tell me what is the enemy of dusts? What is the enemy of dusts? Chat it in and tell me what is the enemy of dusts? Water, liquids, moisture, so yeah. Wind, I understand and I'm gonna get to that in just a second, but it's moisture. Moisture or dusts. Excuse me, moisture and dust don't go together, okay. They're a bad combination, they make it less effective. Now there are some moisture resistant dusts. But if you're really in a moist environment, perhaps a dust is not a good choice. Now somebody had mentioned wind, and I understand why you would say that. Here's the thing with wind and a dust. You have to be careful where to put. Once, you know, it leaves the dust, you have no control over. It leaves the dust, you have no control over it. So be very careful about where you use it so you don't want to use it in windy environment. You shouldn't be using it anyway. Now also be aware when applying dust around any sort of piece of equipment that has a fan on it. Ah, yeah, the fan is gonna kick on and that piece of equipment will kick on, the fan kicks on, it can blow the dust around. So be careful around pieces of equipment, you know, like a refrigerator's gonna have a fan in it. An HVAC system in a hotel or a motel is going to have a fan on it. So be aware. You don't want that fan to kick on and move your dust offsite all over somebody. Not a good thing. Also, never use a dust around any sort of electronics. Dust and electronics are not a good combination. And don't ever even think of taking a dust on any sort of aircraft. No, no, no, don't do it. So electronics, aircrafts, not a good place for dusts. Okay, so can we get a shot now of the compressed air sprayer that Mr. Freddy is holding? So let's get a shot of that compressed air sprayer 'cause I want to chat about that for a minute. Now compressed air sprayers are good for applying a lot of our product and material, or liquid materials, but you have to be very careful because electricity can travel across liquids as well. So electricity, if you're applying a pin stream, behind something that's got some electricity to it, guess what, you can get zapped there as well. The electricity will travel across the liquid, up through that brass handle that you're holding there and can be a problem for you as well. So be careful around electronics and aircraft, no dust on them. Be careful around electricity when using dust and any sort of liquids. Keep yourself safe. And dusts are applied as a very, very thin film. You know, dusts are great because they stick around for a long time. Dusts are also bad in some cases because they stick around a long time. So remember, what's gonna happen to your dust, where is it ultimately going to go. You don't need to go into an account month after month or quarter after a quarter and just keep dusting. I guess you'll start to get build up of dust in there and you don't want that. So we talked about non-repellents that they're used in areas where the roaches are. But you would use a repellent in areas where roaches are not to prevent them from invading certain areas. So they'd be used in a common wall. If you had an apartment that was heavily infested, you would use non-repellents in the heavily infested apartment and then repellents in the non-infested apartment to keep them out, to prevent them from getting in there. Okay. You know, folks, our customers pay a premium price for working with us. You know, and if you remember yesterday, one of the things that they deserve to get for hiring us as a premium company is information. They have said they wanted it and we have to provide it for them. So at the end of a service, we have to review the service with them, what you saw, what you did, what the customer needs to do going forward, and what the customer can expect as a result of the treatment. So this is something... That's very important that we always review with the customer what we saw, what we did, what the customer needs to do going forward, clean up, sanitation, what the customer can expect as a result of the treatment. We have to set the customer expectations 'cause if we don't, the customer will think every cockroach in the building is gonna be dead by the time we leave the driveway. We know that's not gonna be the case but we have to let them know, "You will see a gradual reduction and you'll see an immediate reduction in the number of roaches that you've been experiencing. The ones that are still there, they will encounter our product and material that we put out and you'll continue to see a reduction in their number as well." But if you don't set the expectations, the customer is gonna calling up the office the next day and going, "I still got roaches. They're still here, you've got to come back out here and kill them. What are you doing, feeding them?" No, you set the expectations. So what you saw, what you did, what the customer needs to do going forward, and what the customer can expect as a result of the treatment. So okay, okay, what you saw, what you did, what the customer needs to do going forward, and what the customer can expect as a result of the treatment. Okay. There you go, Drew. You know, we also can use monitors as part of the AIM process. We talk about assessment, and then implementing a control strategy, and then monitoring. Now the monitoring are not a control device by any stretch of the imagination but they can help us determine the presence or severity of an infestation. They can also let us know when a new infestation might be in the early stages and moving in. And they can help us detect, you know, these difficult areas. So it's gonna help us locate harborages and tell us which direction roaches are traveling from. So monitors can serve an important thing for us. It can help us a lot. But again, they are not a control strategy. They are for helping us determine where they are and inspecting these difficult areas. So monitors, they're tools like anything else. So they can help us locate the areas with highest concentrations of roaches and maybe some hotspots that we missed during a clean out. Okay. So they will help us in those things. But again, they are not control devices in and of themselves, they're not gonna eliminate an infestation, only help you identify a problem and usually work best when the population is low. Now we want to make sure that we place them in areas that are not highly visible to the customer. So they need to be out of the way of children and pets. You don't want little Fluffy the cat walking through the house with a glue board stuck on his paw going, "Meow!" You know, stuck on there and, you know, getting there, and getting real upset or little Junior walking through with a glue board stuck on his hand, "Mommy, Mommy, Look what I found, it's a glue board." No, the customer is going to be upset, so out of the way of children and pets in residences. In commercial establishments, you need to make sure that they are not visible to the public. So in commercial establishments, no one wants to eat in a restaurant where they'll look behind the counter and see a glue board with roaches on it. No, no, no. Okay, so they're tools, folks, they're tools like anything else. So I'm gonna show you a couple of pictures of glue boards. Let me get to that. Let me show you a picture of a glue board. As a PMP, the more you work with these things, the more they'll tell you. So I want to show you this picture and I want you to tell me what it's telling you. What is this glue board telling you? Chat that in for me. Okay, Raymond says, "They're coming from the left, they're going from west to east." From the left. There is an infestation. Heavy activity, maybe not. They have roaches. Okay, that's a good one. It's a new batch. Okay. What it tells me, looking at this thing. Yeah, obviously, they're coming from the left. But it's probably a relatively small population because you don't see roaches crawling all over each other and it doesn't appear that any IGRs have been applied because the roaches don't have any visible deformities. So just crinkled wings or something like that. So maybe there was a control process, but no IGRs were there. So that's what that tells you. Now I'm gonna show you another one. Now what does this one tell you? It's a heavier infestation than the last one. I'll agree with that. They're coming at all directions. So it's not just from the left or right, you know, last one from the left, lots of young, that's a good observation on that one. They're mostly nymphs on there, very few adults. Okay. So yeah, there's mostly nymphs on there. So maybe the adults were killed in a previous treatment. So it doesn't look, again, like there's much IGR been used there. It's nearly developed because you're seeing most stages on there. Okay, so you do need that IGR out there. Now if you only saw, for instance, if we only saw adult roaches or just a couple of roaches on the monitor, that might be a new introduction, that might be something there. So again, the more you work with these things, the more information they're going to give you. Now if you are using monitors, and you should be, replace a monitor that has caught any insects or is dirty. Now these things are essentially glue boards. So they're gonna be sticky. So they are prone to getting debris on them. If you're using them in a bakery, there's gonna be dust all over them within a really, really short period of time. That's probably not your best choice, okay, 'cause there would be flour dust all over them. So if it's dirty, replace it. And you want to place the monitors in the same location as the old ones. No, you wouldn't apply that, Terrence. Okay. So place monitors in the exact location as the old ones. Remember, dust may be repellent, Terrence, so you wouldn't want to... You're trying to figure out what's going on there. So you just want to see what's going on there in that location. Okay, now what I talked about earlier, make sure that monitors cannot be moved, they cannot be seen by a health inspector or the customer, okay, just make sure. They're a tool, they're a monitoring tool, they're not a control tool, okay. So keep that in mind. Monitors are useful. They're like another tool in your toolbox, but you have to know how to use them properly and also understand what they're telling you. They will give you information. And the more you work with monitors, the more you work with these report cards, the more information they can give you. And that's just practice, that's just seeing them enough. Okay. Now we're gonna switch gears a little bit. We have been spending most of the time on the indoor roach but I want to change gears and talk about the peridomestic roaches. Jim, is that a cockroach named Perry? I knew a cockroach name Perry once. He was a nice guy. I don't know whatever happened to him. No, Freddy, that's not a cockroach named Perry. Okay. So now these are roaches which move back and forth between the indoors and outdoors. They're the American roach, they're the oriental roach, they're the smoky brown cockroach. Now you need to use your Pest ID Guide and Pocket Reference Guide to find out the characteristics and general traits of each one of these. But they're gonna be found in areas such as attics and basements, warehouses. So you're gonna look for areas that are cluttered, you know, dark, damp areas. So you want to look for moisture damage around roofs, plumbing leaks, clogged up gutters, all of these areas can really, really harbor them. So anywhere where we have moisture, anywhere where we have leaks. Yeah, for example, smoky brown cockroaches are often found in the attics and usually will enter along tree limbs and clogged gutters and mulch beds and things like that. I'm gonna put up a picture for you. And I want you to tell me where you might think that cockroaches would be. I know there are two Es in the picture, we're getting that fixed. Ignore the E at the top. So ignore the E at the top. No, no, no, don't even pay attention to that. So where would you be looking for the peridomestic roaches? A, the woodpile, B, the groundcover, C, gutters, D, tree limbs overhanging the structure, E, the sidewalk. Where would you be looking for these roaches? Stormy said I. There is no I in there, Stormy, sorry. I have no idea what it's like around here some days between Freddy and Stormy. What is that supposed to mean, Jim? Is that a slam? No, Freddy, not for you. Okay. Okay, let's take a look at it, as you're finishing up answering. So most of you think it would be everything except E. And that would be correct. So we would expect to find them around woodpiles, around clogged up gutters, overhanging tree limbs, overgrown vegetation. Sales inspectors, we sell gutter guards, leaf stopper, gutter dome, whichever you're using in your area. But, commercial account representatives, you need to be aware of those too because some of the buildings you may treat may have a gutter system on there, you know, maybe it's an old house converted into a restaurant, a lot of those around. So maybe you need to become familiar with gutter guards or leaf stopper systems as well, account managers. So they can be coming through all of those areas. So when you look at it, yeah, the vegetation overgrown over there, the gutters, it's just what I covered as well. So keep that in mind, all of those places can be a source of infestation. You know, when you talk about these things, obviously, the cultural recommendations in a situation like this would be to reduce these conducive conditions. You want to address vegetation issues. Consider stone instead of mulch. Now mulch is a cellulose product. It's cellulose, it's plant materials, it's pine bark, it's pine straw, it's wood chips, something like that. That's a really good environment for these things. You can replace it with stone or sand. Now there's even some rubber products, old tire products that have been cut up and dyed to look like mulch. So you could use those as well. And you want to remove leaf debris, keep woodpiles clean, recycling, it's great that people recycle, it really is. But recycling, if they're not cleaning out their recycling bins well enough, you know, they don't rinse their bottles and cans, you can have roach populations feeding off that as well as flies, as well as ants. So keeping the recycling... Also, you know, some people compost, you want to keep that cleaned up as well. So reduce those conducive conditions. We can help with things such as, well, they can keep windows and doors closed, some of you chatted that in, and fix any structural gaps. Make sure that the windows have screens on them if that's a problem. You know, make sure that things are sealed up properly. Now we can help them, we can help them with cracking... No, caulking crack and crevice, sealing up entry points. Hey, guess what, we install door sweeps, we sell and install door sweeps, folks. If you're not familiar with that, get familiar with that, sales inspectors and account managers. Glue boards and monitors and vacuuming, the underused piece of equipment. Get out the vacuum, folks. Okay. Now, when we talk about control procedures, I want you to think about this in a zone concept. And we're gonna chat more about this, commercial people, later on, this zone concept. But looking at a zone, zone 1 is the area immediately around the property. That's where we're getting out our perimeter defense system to thresholds and the foundation. So we're getting that out and we're treating the area right around the foundation with a product or material that is labeled for that purpose, labeled for that purpose. So for these peridomestic roaches, we want to treat them on the exterior. Now as you spread out, you want to get a little further out, zone two is to reduce the population surrounding the structure. Now when you look at things like the American cockroach, American cockroach, not a good flyer but it's a great glider. So it will climb up a tree, stick out its wings and sort of just glide on in there into your house. Something like a smoky brown cockroach, that is a really good flyer. It's also attracted to light at night. So as you're sitting there watching your TV... The roaches are going, "Hey, let's go see what's on TV over there." And fly towards it. So zone 2, you want to use things such as granular baits and granular residuals. And then for longer-term control, for things like the smoky brown cockroach, you want to target it further on out. So long-term reduction of the population on the property. You do this by applying baits and residuals to the outlying areas. Okay, so zone one is critical to give control immediately, but use it in conjunction with zone 2 to provide more effective control. But zone 3 can be used for that longer-term control. Now if some of the roaches are on the inside, you will have to make sure that you apply them, you know, residual or bait on the inside to make sure that you achieve control. Okay. So, folks, that is the time that we have... Together, together. Okay, 'cause we have to make room, we have to switch gears for our termite folks that are coming in. Now you are out in the field tomorrow. Yay! You're out in the field tomorrow. But you'd be back in here on Thursday with Shane. Shane will be with you for ant control and then fly control. Don't worry. I'm not done with you yet. You'll see me again. Don't worry, you'll see me on Friday. Yay! Okay, so... Shane will be with you on Thursday. Your job tomorrow, learn, grow, become a great PMP, and remember what your job is. Your real job here is to solve somebody's problems. So that's what you have to do, solve somebody's problems tomorrow. So have a great time in the field. Shane will be back with you on Thursday and I'll see you on Friday. Bye, folks.

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Posted by: rbanderas on Dec 20, 2016

NHT Day 02 03 Cockroaches

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