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6 Cs: Effective written and verbal communication - Antonio Garcia

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Welcome to LEAD Weekly. . . Welcome to LEAD Weekly. We are exploring the skills in the 6 Cs of leadership that you identified in the staff survey. And today we get to hear from Antonio Garcia in Monterrey. He has been staff for over 13 years. He is currently the Director of Development in Mexico. And he is going to speak to us about effective written and verbal communication. How are you? It's a pleasure to be here. This time I have to share some things I have learned about oral and written communication. In my case, I was very frustrated, because I am a person who talks a lot but sometimes I realize that my idea does not cross or did not cross well. Thanks to a lot of feedback from friends and observations that I have made, I have learned some tips, which I am going to share with you. Oral communication, I advise you that you always look at the context that is around you. What is happening, the person is busy, in a hurry to move? Was I doing something personal? What are you doing? That way you will know if it's the right time to communicate what you want Later when using your words, go exactly to the idea and to the point If you are someone like me who uses many words to say an idea, ask yourself the question. From what i mean what is the main point? put it in front and then it gives the person time to process what you said, if you require more details only the person it will ask you and if not, and you feel that there is information extra important you can ask questions and as needed you can give them if you are one of the people who is very quiet and your answers or ideas are very short in words. Ask yourself the question. What I said is enough for the other to understand? Ask an affirmation question and the other person is only going to tell you what they need to know extra Remember that oral communication is not only words are what matter most of our communication in fact is nonverbal and is our body language. Always look and ask yourself the question What I'm saying matches what am I expressing in my body? I mean I am giving an idea that is positive and my body supports my expressions? the expressions of my body do you support my idea? How are your arms, are they crossed or are they open? How is your facial expression, your jaw, your gaze? where do you have the body? as in distance? or are you approaching me amicably? All that communicate, accompanied by your words now in written communication that we use a lot in Back2Back we have to be very careful because the written communication is cold, it is dry, it is practical for some things but many times we spend much more time solving and clarifying the point, for which we were initially communicating that really solving what we wanted So, check your emails, check your messages Ask yourself the question, if someone read it dry, without tone Are you understanding what I mean? Reinforce them with some closer communication For example, it has worked for me with some teammates that despite the mail I send, I send you a little message voice, a video message, a quick call that way Although they will respond to the mail in due course, accompany and accelerate the answer because they understand with a tone what I want to do and what I want to say. Don't be afraid to use all the tools that we have around, to make your written communication more efficient. Thank you

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Duration: 3 minutes and 47 seconds
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License: Dotsub - Standard License
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Posted by: jenfridley on Jul 30, 2020

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