20180501-QI_WHAT-I-CAN'T-DO-FOR-MY-RIDER-from-5star
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[7x7 Experience: What I Can't Do For My Rider]
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>> On the other hand, there may be
occasions when you have to tell
the rider you can't do something.
Sometimes the rider asks,
"There are five of us, can we all fit?"
If you're driving a car that only fits four passengers,
it's not safe or legal to take all five.
Instead of taking too many people,
I might say, "I can take half of you,
and the other half could order another Uber,
or we could cancel,
and you can get a bigger car."
If you're familiar with the Uber rider app,
you can even show them
how to cancel on their phone.
You can also use the cancel option
"Too many riders" on the Uber partner app.
Typically, it's when
riders have been drinking
that they try to put
too many people in your car,
and they may not ask first.
There are two things to keep in mind.
The first is to check your car
before starting every trip.
If you look around and you see
there are five passengers in your Prius,
you want to take your hand off
the phone and tell them their options.
The second thing is
to stay calm and be patient.
Your rider may try
to convince you to do something
that is unsafe or illegal,
maybe because another driver was okay with it.
Be sympathetic
and willing to repeat yourself
without getting upset,
"I'm so sorry, I wish I could,
but it's just not safe to take
too many passengers."
I've had to repeat myself several times.
But I'd rather repeat myself for free,
than run the risk of getting into an accident
with too many passengers.
If your car does fit
more than four passengers,
just remember you should never
take more people than seat belts.
[What I Can't Do For My Rider Review]
[Stay calm and be patient.]
[Never take more people than seat belts.]
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