OSRR Video Final ao 25 Apr 2017
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Welcome to the video on the Office of Student Rights and Responsibilities.
My name is Anna Mazig and I'm the Student Complaint Officer
here at MCTC.
A little bit of overview on what we'll cover today:
What is the Office of Student Rights and Responsibilities?
What is the difference between the Student Complaint Officer
and student Conduct Officer?
What are the 3 types of reports submitted by students?
What is mediation?
What are the most common complaints and issues?
And points of contact.
First: What is the Office of Student Rights and Responsibilities?
Well, the Office of Student Rights and Responsibilities
is housed in the Student Support Center
located in T 2300.
We handle student rights under the student complaint process
and student responsibilities under the student conduct process.
What is the difference between the Student Complaint Officer
and the Student Conduct Officer?
I am the Student Complaint Officer,
and so I manage reports by students
that are either concerns, complaints or grievances.
A complaint by a student in the student complaint process
is against an employee
either faculty, staff, or a student in their work-study capacity.
The Student Conduct Officer, in contrast,
processes reports about students
either made by other students or employees
and that could be faculty or staff members.
The reports by the MCTC community against a student
are in regards to a violations of the Student Code of Conduct.
So, what are the three types of reports
submitted by students for the student complaint process?
The first is a concern.
A concern ends up being more of a general heads up to a supervisor
to say, "Hey, you know, I'm concerned about what it is
that took place here." There is not a required meeting
that happens with the employee
and the supervisor as a part of that process.
There also is not necessarily relief that a student
is seeking. There is no investigation that's done with a concern,
which is the biggest difference between a concern and a complaint.
A complaint does have that investigation piece
There is a required meeting that the employee has with the supervisor
and there is often relief that a student is seeking
as a part of a complaint report.
The biggest difference between a complaint and a grievance
is that a grievance is about college policy
or MnSCU or Minnesota State policy
and how it's applied in a particular instance.
The grievance that we get most often
is in regards to the last date of attendance policy.
Here is a copy of our student concern, complaint and grievance form.
Feel free to pause the presentation at this time
and zoom in and view any details at your leisure.
The most common complaint or grievance that comes through
my office is in regards to employee-student communication.
Often when students are feeling disrespected or slighted
in some way by an employee,
that creates the impetus for filing a complaint.
Relatedly, if a student is filing a complaint
about a course or about a faculty member,
I also review the syllabus.
The syllabus is viewed as a contract
between a student and their instructor for the semester.
And so students often will turn to the syllabus
to find out what the expectations are
of them for the course over the course of the semester.
Notably, it's important to have a separate attendance
policy from the last date of attendance policy
and also to have a classroom policy
on the submission of late work,
which is also a requirement laid out in the
MCTC College Policy 3.10: Faculty Expectations
of what's required in a written syllabus.
Students who file a complaint in the office
are offered mediation as an option as well
and many students seek mediation first and foremost
before filing a complaint.
So what is mediation?
We offer mediation through our office.
Myself and Maya are both trained mediators.
And mediation here is R.O.O.T. mediation
and it stands for, "Resolving Our Own Troubles."
It's available on a voluntary basis.
We do require that all parties be voluntary participants,
but can be initiated by a student or an employee
for student interaction. So student to student
or student-employee group can request that mediation.
Here is our mediation brochure.
Feel free to pause the presentation and review the details.
And here is our mediation request form.
Finally our points of contact:
again, my name is Anna Mazig.
I am the Student Complaint Officer here at MCTC.
Maya Sullivan is the Director of the Student Support Center.
She is also the Director of Compliance
and the Title IX Coordinator here at MCTC.
And we will soon be having a Student Conduct Officer
join our ranks once again.
For more information, feel free to visit our website.