20180503-QI_DRINKING-AND-SMOKING

[7x7 Experience Drinking & Smoking] ♪ upbeat music playing ♪ >>Sometimes riders ask us, "Can I drink in your car?" Or, "Can I smoke in your car?" The answer is no, but I don't want to use the word no, because I don't want to upset the rider. This is a situation where we need to pay attention to what's going on in the car before starting the trip. We also have to be patient with the rider. If I show up and the rider is drinking alcohol or smoking cigarrettes, I'll say, "Unfortunately my company policy does not allow open beverages or smoking in the car. I'm happy to wait while you finish outside." And then I'm willing to repeat it calmly, especially if my rider insists on drinking.   Let's break this one down a little bit. What company are we talking about? Your company.   You're the boss of your own company when you drive for Uber. We say "our company" so the rider does not try and negotiate their way into being able to drink or smoke. If all else fails, I can say to the rider, "Let me cancel at no charge, and your next driver might be able to help you out." If someone is drinking alcohol or smoking in the car after you start the trip, you still need to stay calm and patient. Don't blame the rider. Instead, offer to pull over so the rider could finish outside. [DRINKING & SMOKING] [REVIEW] [Pay attention to what's going on in the car before starting the trip.] [Be patient with your riders] ♪ upbeat music playing ♪