TDBank_Canary_ThinkCustomer_04
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Do you think like a customer?
What does it mean to provide legendary experiences
and trusted advice
to the people who value our business?
It's about leveraging your competencies
in customer experience management
product knowledge
and consultative advice
to put the customer at the heart of everything we do.
It's about knowing our customers
reacting,
evolving,
and adapting to meet their
current and future needs.
Always delivering an exceptional experience.
It's about asking questions
so you can enhance and elevate the customer experience
at every opportunity.
Even adding value beyond the customer's initial request.
It's about knowing our suite of products and services inside and out.
Leveraging the tools and technology available to you
to provide targeted advice.
It's about enhancing our customer's financial confidence
while deepening our relationships with them.
That is what legendary experiences are made of.
That is what trusted advice looks like.
But how will you learn to do this?
and how will other know you're doing it?
Simple.
Through My Commitment.
My Commitment outlines the desired behaviors
that will help drive customer experiences.
It outlines how you contribute to our goals,
priorities,
and our success.
Each quarter, you will be evaluated against these behaviors.
And it is directly connected to your incentive plan
that rewards you for your efforts.
Understanding how to think like a customer
will empower you to own
and enhance your performance
and put you in a position to succeed here at TD.
We all play a part in this journey.
Are you ready?
Your career.
Your journey.