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Effective-Communication-Constructive-Feedback-and-Cultural-Awareness

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Please, everybody check your lifeboat whistle. And blow the whistle, please. Effective communication begins with attention to our own skills and behaviors, verbal and nonverbal. Then, we need to effectively reach out to others by listening and speaking effectively. I think we should use someone from the engine department as part of this. OK. Any suggestions? No. I think you know those guys better than I do, so I'm going to leave it up to you. In the first two programs in this series, we got started and reached out. In this final program, "Connecting," we make the connections that are the basis for effective communication. This can mean connecting despite cultural differences and using feedback to make sure we've achieved shared understanding. We'll continue to use role playing and shipboard examples to demonstrate these skills and the same four characters working at communicating together. We'll meet Bert, a native English speaker who admits he still has to work to make his Maritime English effective and get his meaning across to others. I don't want a nonconformance going on my performance report. I'm not the one to blame. We'll meet Anton, who is from Eastern Europe, and is working hard to make his second language, English, more assertive and understandable. Everything has a regular safety inspection, especially the fire extinguishers. We'll meet Pradeep, who is working hard to make better cultural connections with his shipmates in order to be a more effective communicator. I think you could save the questions for later. Maybe ask them on a one-on-one basis. And we'll meet Ben, a seafarer who's learning to use feedback and to participate more to make his communication more effective. I wasn't brought up to stare people in the face, especially people who are like the boss. Effective communication means making connections with people, even if we may not share all the same assumptions, behaviors, and backgrounds. Effective feedback makes sure these connections are based on shared understanding. People view the world differently. They think differently. They have different sets of priorities. The way I was raised was probably different from the way you were. It's important to keep in mind that races, nationalities, and cultures make people different. We live in a world of difference, and it influences our communication, our cultures, our experiences, our attitudes. Every day, we're influenced by our habits, our beliefs, our definitions, manners, morals, and history. Your sense of humor, your sense of respect, your sense of timing, your sense of privacy, they're all different. It can actually be an advantage to have different points of view. You just got to value where the other person is coming from. Often, our communications challenges may not be what they first appear to be. Ben, thanks for coming. The Chief said that you might be able to help me with some of these electrical problems. Yeah, I think so. Wait. Is this the first you're hearing about this? Is there a problem? No. No, there's no problem. But did he talk to you about it, or do you just not want to do it? Be aware of the cultural connection. Sometimes our communications depend on more than our words, our voice, tone, and our body language. We just think and communicate differently based on our training, our experience, and our culture. Think about how we're really very different, what we regard as proper behavior, our manners, and our common courtesies. What creates respect and disrespect? Our sense of time and schedules, our facial expressions and gestures, our sense of harmony with others, and group interaction, our beliefs, and our values. Let's see if Bert and Ben might be able to make a better cultural connection. I'm sorry. I was probably a jerk right there. I'm really sorry if I came on a little strong. But you know I was paying attention to you, right? It's just that you don't always make eye contact. And sometimes I just can't tell if you're really engaged or even listening. It's just that I wasn't brought up to stare people in this face, especially people who are like the boss. So it's a respect thing? Yeah. Yeah, it is. Making the cultural connection begins with open, honest communication. Don't be afraid to bring up the subject of cultural differences. Here are a couple of tips for making that cultural connection. First, be aware of general cultural differences, but start out with a focus on one or two specifics to begin with. I think I probably need to participate more, be more part of the conversation. That's great. Why do you think that's important? To show that I care. Exactly. And it will make you feel more a part of the team. Yeah, I can see that. Ben and Bert are going to improve their communication. They'll begin with Ben participating more in team meetings. Work to make clear communications that are free of cultural conflict, and agree to keep talking and learning from each other. So what can I do to make this dialogue better between the two of us? Well-- Go ahead, no blame. Next time, if you want me to say something during a meeting, I would really appreciate it if you told me ahead of time. So you can be better prepared. That makes sense. Yeah. It's just I'm not very good at it, so if I have more time to prepare, I can get better. OK. I'll do that. So can I count on you for help with those repairs tomorrow? Yes. Yes, you can. If you make the cultural connection, you can start improving performance, mutual respect, and shared understanding. As we've seen, effective communication is about making a connection, about being responded to. We may be saying something perfectly, in perfect English, but if what we've said isn't heard, reacted to, and acted upon, we haven't really made a connection. That's where feedback comes in. Feeding back part of the message to make sure you're understood and making that connection. Make sure of your communications by using feedback to confirm that you both understand them completely. Speaking of which, we need to inspect all the firefighting gear. OK. What kind of gear, specifically? Specifically, the fire extinguisher. OK. Do we have any sort of inspection records for them? Yes, we do. I'll ask the Chief about that OK. And I'll make a list of things I've looked at and inspected, and I'll send it over to you. Sounds good. Feedback begins with responding. I hear what you're saying. It continues with acknowledging. I understand what it is you're saying. And it concludes with confirming. I know your meaning, and I will respond as required. Here are four suggestions for using feedback more effectively. First, use feedback to indicate and acknowledge that you get the message. OK. I'll check all of the firefighting gear before the drill and send you a status report. Second, repeat key phrases back to clarify your shared understanding. I think all the records are in the planned maintenance system. I'll get you a copy. Third, probe for additional details if necessary. OK. Do you need actual copies of the inspection certificates or just the renewal dates? Finally, always confirm or summarize the result or the outcome. Good. I'll expect the report from you tomorrow. OK? We've said before in this program that it is not about memorizing the dictionary. There are far too many words in there anyway. What it is about is setting priorities. Figure out where you need the most practice, and what you can begin to do immediately to improve. You need to get comfortable, especially with conversational English. That's the everyday stuff that you use. It makes you more comfortable and at ease. IMO's Standard Marine Communication Phrases, or SMNV, were developed for use by seafarers following agreement that a common language, namely English, should be established for navigational purposes where language difficulties might arise. The IMO SMCP has been developed as a more comprehensive standardized safety language taking into account changing conditions in modern seafaring and covering all major safety related verbal communication. For more effective communication, you must commit to continuous improvement. Start with the Maritime English basics, safety terms, company rules and procedures. Develop a personal learning plan to guide your own improvement. And try to use everyday English conversationally every day. Practice makes perfect. The temptation is to speak your native language, but sometimes the best way to practice English is with your friends who are also trying to practice English too. Most workplaces are committed already to continuous improvement, better procedures, more productivity, greater efficiency, and safety. You can apply this same spirit of continuous improvement to your own Maritime English. We call it continuing the conversation. One thing that I always begin with, I just keep it simple. I don't start by reading the dictionary. I just start from what's familiar to me. So if you're concerned about an accent, a dialect, or being understood, just start with what you all know-- port versus starboard, gangways and cargo-- just everyday life on the ship. Better communication is something everybody works on. I'm a native speaker, and I'm still figuring out how to be more effective with my shipmates. The final word we'll leave you with is attitude. A positive attitude will help you do your job better, learn better, and become a more effective communicator. Good luck with your own lifelong learning. Make communication a key part of your personal learning plan. And thank you for your attention. Here is a brief summary of this program. Cultural background and other differences can influence the way we communicate. Our experience, our ethnicity, and our attitudes can influence meaning, understanding, and outcomes. Effective feedback can indicate you get the message, help clarify understanding, provide additional details, and confirm results or outcomes. You can ensure continuous improvement by starting with the Maritime English basics, developing a personal learning plan, and practicing using everyday English every day.

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Duration: 13 minutes and 39 seconds
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Language: English
License: Dotsub - Standard License
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Views: 6
Posted by: maritimetraining on Feb 8, 2017

Effective-Communication-Constructive-Feedback-and-Cultural-Awareness

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