20180503-QI_OFFER-WATER
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[7x7 Experience: Offer Water]
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>> You want to offer water
or any other goodies, like mints or gum,
towards the beginning
of the trip, if you have them.
You can say something simple like,
"I have some water if you'd like some?"
If you have water, you need
to make sure it's the tiny bottles, eight ounces.
And keep those bottles
with you in the front of the car.
If you leave your water bottles in the back,
your rider might take
a sip without telling you.
And now the next rider picks
up that same bottle of water
and gets grossed out.
Ugh, one star.
Instead, keep it with you
in the console or in the glove box,
and offer it.
If your rider wants a water,
you pass it to them from the front.
And that gesture
where you pass it back,
you're giving the rider a gift.
And everybody feels
better after getting a gift.
Plus, you'll remember
the water bottle has been used
if you see a water bottle back there.
And you'll take care of it
before the next rider is in the car.
For mints or gum, I prefer
the kind that comes in a dispenser.
because there's
no wrapper to clean up.
If you have candy with wrappers,
just remember
to clean those up between trips.
[Offer Water Review]
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[Offer water and pass it to the rider]
[Clean up between trips]
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