20180430-QI_DESTINATION-from-5star
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[7x7 Experience: Destination]
>> Oh, it looks like
we're going to 123 Main Street,
is that correct?
>> Yes.
>> Do you have a preferred route?
>> Oh, just the best way.
>> Okay, no problem.
>> With UberPool, it's easy to navigate.
Just tell your rider,
"I'm going to be using Uber's navigation,"
before you get started.
But on any other Uber trip,
you should always ask,
"Do you have a preferred route?"
That way the rider knows
that you're taking the route
that they like the best
and feel the most comfortable going.
What if you ask the rider
if they have a preferred route,
and they say,
"No, take the best way"?
In that case, you need to tell
the rider the route that you're taking.
"I'm going to take First Avenue
to Main Street, will that work for you?"
Now the rider knows
which direction you are going,
and they can be confident in your geography.
Or, they can correct you,
"No, please take Second Avenue instead."
Sometimes you get
a request for your next trip
while your current trip is still ongoing.
This feature reduces
the time between trips for us.
The next rider is told via the app
that you're finishing your current trip.
The second request is sent to you
based on the destination
of your current rider.
You always need to confirm
that the address entered is
the final destination.
You can ask something simple like,
"Will that be your final destination?"
If a rider tells you
that it's just the first stop,
then ask them to put
the final destination in the app.
You can use Google Maps
or Waze if you need navigation
for stops along the way.
As long as it's not an UberPool trip,
it's fine to make
as many stops as the rider wants.
If the rider says,
"I'll give you directions."
That's great,
because it means that we're going
to go the way that the rider likes best.
Plus, you won't get
complaints about geography
if your rider is giving
you directions, right?
We need to be proactive
about asking for directions
when necessary.
You can politely say something like,
"I'm sorry to interrupt, what's the next step?"
[Destination Review]
[Always ask, "Do you have a preferred route?"]
[Be proactive and ask, "What's the next step?"]
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