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Tech Training Made Simple with Online Videos

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(KG)Welcome to Tech Soup Talks! Today's webinar is Tech Training Made Simple With Online Videos. We have Stephanie Gerding (SG), Lee LeFever (LLF), Mary Beth Faccioli (MF), and Carolyn Blatchley (CB). I'd like to introduce Stephanie Gerding, who works for Tech Soup, and Stephanie would you tell us a little about yourself and introduce the other presenters? (SG) Thank you, Kami. I'm Stephanie Gerding and I'm a library consultant and author. I present workshops around the country and online on grants, training and technology topics, and I'm currently working with the Tech Soup for Libraries program, to support them in providing technology education to libraries and helping libraries save money through Tech Soup software donations. So I'm going to be interviewing Lee today, from Common Craft, to learn more about their videos and how they are created. And then we'll hear from Mary Beth and Carolyn on how they are using the videos to support the needs in their communities. So, why don't you all go ahead and introduce yourselves, and let's go in order of our photos, so we'll start with Lee. (LLF) Thanks, Stephanie. Hi, my name is Lee LeFever. My wife, Saki, and I run Common Craft and we make the videos. And we'll be talking more later about the process we use to make the videos and a little bit about our history. (SG) Great. And Mary Beth? (MF) Thanks, Stephanie. I'm Mary Beth Faccioli, with the Colorado State Library; and the state library here in Colorado provides resources and services to libraries across the state. In my position I do a lot of training material designed for online environments. I also work with librarians to develop training and training materials. In addition to that I produce webinars, much like this one, although not as big as this one, but do that for the state library for trainings and meetings. And do a bunch of web design and development, and also have started to get my hand in on working with audio and video to create training material and also for promotions for the state library. (SG) Great, thank you. And Carolyn? (CB) Thanks, Stephanie. This is Carolyn Blatchley. I'm the training services coordinator at the Cumberland County Library System, and that's located in Carlisle, PA. I'm talking to you from my home in Harrisburg, PA right now. As Training Services Coordinator, I'm responsible for development, implementation and evaluation of our public services staff training program systemwide. I focus mostly on extending the information technology skills of our staff, and I'm a department of one, so I'm always looking for free and high quality resources I can share easily. Anything that will promote excellent customer service and the best trained staff that we can have. (SG) Great. Thank you, everyone. We are really excited about this webinar today. We had over 200 people sign up; and from looking at registrations we see you are from libraries, from schools, and from all types of different non-profits. And one thing that I think we really have in common is trying to figure out how to explain technology in plain English, which is what Lee specializes in; and so, Lee, why don't we start by having you just tell us a little bit about the story of how you started the company? (LLF) Yeah, sure. I'm happy to. For those of you who may not be familiar with Common Craft, we are a small company in Seattle, and we make videos that are usually about three minutes long and we take something complex and we make it easy to understand. Our motto is In Plain English, so Wikis is in plain English. The story of how we got started is I was an online community manager from about 1999 to 2003. I started Common Craft in 2003 to do consulting for companies about online communities, and I always ran into the same kind of problems; and that was that the people I was working with and hoping to influence lacked a really basic understanding of what was happening on the web in terms of the social side of the web, the RSS and Wikis and blogs. And at the time I wrote blog posts about it in normal text and called it In Plain English. And shared them with my clients and put them on the blog. And during the process I never really thought much about it. And then when YouTube got really popular in 2006, and Saki joined the company, we started to think about how we can use video as a part of what Common Craft does? And we had the idea of turning those old blog posts into videos. And for a while I tried to be the guy standing in front of a whiteboard with a marker, trying to draw and look at the camera at the same time. It really didn't work very well. And then Saki, my wife, had the idea of pointing the camera down onto a whiteboard and using hands and markers and paper cutouts to tell a story. And in April of 2007 we did that and made our first video, "RSS in Plain English," which is still one of our most popular ones. We didn't do it with a real business model in mind so much as just something fun which we thought needed to be done. It was something that, RSS was a subject that we felt had an explanation problem; we thought that RSS is something that is free for people to use. It can impact almost everybody that uses the web. But it's not being adopted, in part because it's not explained very well. The web is full of those things. RSS is one that we felt strongly about at the time. Since then we've made a lot of videos about more things than just technology, which we'll talk about later. Right now we have about 26 videos in our library that we own, that we have done as educational materials. And through sites like YouTube they've been viewed millions of times, over 15 million I think, with Twitter in Plain English being our big one. So, over time, as I say it started in 2007, so we are getting close to doing this for three years, we really made two kinds of videos. The first is custom videos, and that's where organizations like Google or Microsoft hire us to make a video that explains their products. But that's not really the focus of the future of Common Craft. What we really want to do is make educational videos that we can share online for for consumers, but then license as educational materials for school systems and businesses as well. We have a really broad client base in that way. The idea of licensing came from people writing us and saying "Hey, can I use your---I'm doing a corporate training program in my business, so I want to put your video as a part of my training at school or work. We said well, maybe we can make a premium version of these videos that is delivered as a download so you don't have to have an internet connection and skips the whole YouTube thing. So we said wow, this is maybe a business that we can actually do. So now we are really focused on having a big collection of videos on our web site that can be used for free on the web site but can also be purchased in a licensing kind of relationship where you download a file and it's really high quality and you can use it, you have permission to use it for professional purposes. Right now we offer three basic licenses: the individual one is for one person's use; so if there is a trainer that just wants a video to use in that person's training session. wherever they are doing it, or a presentation; for instance the individual might purchase a license for an organization; everyone in the organization can use it, it can be posted on the internet, it can be used in multiple training situations, and we also offer one for public web site use, embedding in a web site sort of like a YouTube video. (SG) Great. Well, I'm really familiar with your technology subjects, but do you have other ones as well? (LLF) Yeah, that's right. We got started in technology and I think that technology is always going to be a big part of what we do, but we also feel strongly about other things, and one is money and financial responsibility. We are really focused on financial responsibility because, I don't know about you but when I was in high school and middle school I wasn't really taught much about things like compound interest and how insurance works and things like that. So we are really focused on creating materials to help people understand those things as well. We are also focused on green subjects and other sort of seemingly random subjects like electing the US president. (SG) Great. Thanks. Well, I'm sure people are interested in the costs, so would you talk about that a little bit? (LLF) Yeah, for sure. This has been something we've done a lot of thinking about. And from the very beginning we've always had a philosophy of being kind to our fans in libraries and schools. We see it as a business opportunity but also something that we can make a meaningful contribution to outside of the cost. So our videos are free to watch and they are free to link to if you wanted to put a link in newsletters or on your web site or anything like that is definitely encouraged. What we always say is want the videos to be open to anybody who wants to use them for non-commercial purposes; of course that includes libraries and most work by non-profits and things like that. And I know that there are a lot of folks here that are in libraries, and that's a place where I think we really do encourage them to use whatever....(technical problem and Lee's voice is lost). (SG) (LOL) So Lee must have been dropped off the call; I hope he realizes that. We will jump back to him, but I think while we wait for him to come and finish his part of the presentation, Mary Beth, do you mind jumping in for a second to tell us a little bit about how you are using his videos? (MF) That will be just fine. (SG) Ok, great. Well, I know Beth, that you are using the videos in more of an online environment, so can you tell us how you are incorporating those? (MF) Sure, What we are doing in Colorado is a version of the 23 Things. And I know many libraries already know about 23 Things, but since we have so many other people on the call, I'll just describe briefly what this is about. A librarian in North Carolina created some years back an online learning program for library staff. The idea was to teach Web 2.0 tools-a lot of library staff hadn't been able to keep up with rapidly changing technology and so this librarian at the public library of Charlotte and Mecklenburg County developed this online learning program that would take library staff through different Web 2.0 tools, allow them to learn the tools and these were self-directed asynchronous lessons. And the idea would be not only that they would be able to apply them in their library jobs, they would be able to teach patrons who were coming in to use them also. They were seeing a lot of patrons coming in and asking How do I sign up for Flikr, what is this? And so this 23 Things idea was then repurposed by many libraries, but not all libraries have the resources to create such a thing and so in Colorado a group of continuing education librarians got together and we have been building Colorado's version of the 23 Things. You can see listed here some of the sample tools we're using in our version and these are commonly used in many of the 23 Things. (SG) Great. Can you show us how that looks for your library? (MF) Sure. Here is an image of one of the tools that we use. This one is a photo sharing lesson and the tool we are using is Flickr. So we start out with this section called "The what?" And that has the concept of what this tool, what photo sharing is about and here you can see how we are using Common Craft; it's embedded right here on the web page. So we really are interested in using Common Craft. I think everyone knows that these are just brilliantly done. I have to admit that I learned RSS from Common Craft, and hearing me talk about wanting to make a meaningful contribution, that's really happening in libraries, thousands and thousands of library folks are learning about these tools from Common Craft. It's really amazing. But in terms of online learning and trying to create good learning materials, there are a few things about these videos that are really important. The first thing is that people can connect these to something that they already know. You can see in the picture here that there is somebody holding a digital camera and so it's like a screen shot of a Flickr page and here's how you use it. But there is a story that is being told there, so that connection to what we already know, the Twitter video has somebody mowing a lawn and has an image of somebody cooking and in the RSS video there is an image of a person sitting in their house working on the computer, looking at news; and this is all something that we can relate to, and that really helps learning to stick. And another thing that's also really important for learning to take hold is use of humor. We all know from watching Common Craft videos that they are really funny; flicking pieces of paper off of the whiteboard and whatnot. So these are all reasons why we've wanted to use Common Craft videos to help explain what these concepts are. Just a little more about what we are doing in our learning modules. In addition to the What section, where we explain the concept behind these tools, we go on to include a section on the Why, and in this section we are helping library staff who are taking these to relate it to their own environment. So, again, we are working on connections. Libraries are an environment that librarians know and library staff know and then there is reading about this concept, the new technology tool, and in this section of the Why, we are showing how it is that other libraries are using this tool. And then we go on from there to the How section, where there is an experiential hands-on exercise and also you can see there is a reflection piece in there also. So staff is getting the concept and they are getting some connections to how libraries are already using that and then have the opportunity to go through and use the tool themselves. (SG) Great. And we will provide a link in the follow-up e-mail to this web site so you can look at it some more. So, Mary Beth, why do you really think that using multimedia in your training is important? (MF) Well, just to throw out a little bit of data. It's shown that over a text-based environment, and I noticed that Lee mentioned in the beginning that In Plain English started in blogs and they were just text-based. Also I think some of the 23 Things-style learning programs also used a whole lot of text and not a lot of images. But research shows that when you add multimedia as in this Common Craft case that recall and retention of the material goes up 42%; and that transfer to other environments goes up 89%. And these are just huge whopping statistics, it's amazing to see these. The idea being that you learn about something with this multimedia component and you are able to transfer it to your unique environment. So, it's really stunning statistics for learning. (SG) Gee, thank you. Have you read that book as well? (MF) Not fully. (SG) That's one I definitely want to check out later as well. Ok, so thank you Mary Beth, and I hear that we do have Lee back on the line. Are you there, Lee? (LLF) I am here. (SG) Ok, great. (LLF) I'm not sure where we dropped off, but I think the message here is that our clients are both for profit and non-profits so our business model is oriented around selling our licensed videos, but we really take a light hand for libraries. So please don't fret that we are going to worry about you guys using the free versions on YouTube. And also I wanted to really quickly let you know that we do have a discount code for libraries and non-profits that you can use in the shopping cart. It takes 20% off any purchase. And it's sd1920 up here. (SG) Wonderful. So, can you tell us a little bit more about how you do what you do, what the process is? (LLF) Yes. Sure, sure. It's a very team-oriented process between Saki and I. We are a two-person company; and like a lot of things we start with a script. We feel like that's really where the value that Common Craft provides really comes from, is the writing. And we spend a lot of time and do a lot of iterations in the writing phase of the script. And we try to think about telling a story. And putting the viewer in a world that they already understand so that they can see themselves in the video. "Oh, I have that problem." That's one of the big insights about what we do; it's context. So here you see a script and what we call a thumbnail story board. I'm going to go over to this next one. And you can see where this is my little drawing here where we've taken the script and then for each scene just done a really basic representation of what would be in that scene for that section of the script. And then over on the left I've listed out the things that we would need to draw in order to have the right characters and things in the videos. So this is kind of the first step, really a first story board. Recently I started using an artwork tablet, and Apple has their tablet coming out soon, I'll use that. It's a way to visually draw a character on paper, which actually saves a lot of time, and it's something that I'm really excited about is using the tablet as a part of what we do. Once we have the drawings done, we actually use Power Point to set up a story board. So we digitize the images and they can then be inserted into a slide, and then create a Power Point presentation that has the script at the top and the story board pages on the bottom. You can see an example here on this page of what a scene would look like. And then when it comes time to make the video we really actually hit print on the Power Point presentation and cut out the pages and color them for the video. This also makes the story board easy to share. If we need feedback from someone we can send them the Power Point presentation and they get a pretty good feel for the story that we are trying to tell. And this example, this is just a shot of all of the paper materials that we put together to make the video Electing the US President. So we take this into our studio and start assembling it on the board for each scene. A little joke, we started assembling the video last night and we used a lot of putty to paste things down on the board, but those things have to be very consistent, and if I had an assistant that's what I would want to have them do is to put little pieces of putty onto pieces of paper, 'cause it takes so long(LOL). So, this is what our studio looks like right now. As you can see here we have a camera hanging from the ceiling; sunglasses, the lights are really bright and I actually wear sunglasses when we are moving the pieces of paper around because it's so bright. The screen here is hooked to the camera, so you can see what's on the screen. That helps us a lot in laying out what's on the video. And obviously the whiteboard there. Here, again is our home made sound studio with quilts and clamps and hooks holding everything together (LOL). I don't think we need all the crazy big infrastructure to do what we do, and we are happy about that. (SG) Is your wife in the photo? (LFF) That is, that's Saki; a reluctant model (LOL). So in terms of actually making the video, what we do is record the voice separate from the video and then Saki is our chief editor, so she edits the voice part of it down to exactly what's going to be in the video. So we have that. And then we put the video on top of the audio to match the voice. And part of what we do is try to make the timing right as we do that. And we use Garage Band for editing the audio and we use Final Cut Express for editing the video and audio together to make the video. And it's all available; you can see everything we've done at Common Craft dot com and learn more about us and everything else. We are always happy to hear from you, too. I think there is some contact information in the follow-up e-mail but I'm [email protected] dot com. (SG) Ok, great. Lee, we've had a few questions in the Chat box and if people that are listening have other questions, go ahead and type those in the Chat box; we are keeping track of those. So, one thing that was asked is do you use a condenser mike? (LLF) (LOL) This is going to show off my lack of knowledge of stuff we do. I'm not even sure what a condenser mike is. (LOL) It's and Audio Technica mike, I know that, but I don't know that it's a condenser mike. (SG) Ok, you just know it works, huh? (LLF) (LOL) Yeah. (SG) Any other mixing software that you use? (LLF) No, not really. I think we use a little program called Levelator that makes the sound even out, but really it's just Garage Band. (SG) Ok. And this is a question that came from when you were talking about cost and license fees; someone asked if non-profits also include higher education? (LLF) Yes, in terms of the discount code? (SG) I'm not sure. (LLF) That might be something that, if it's related to the discount code, then yes, that includes schools of all types. (SG) Ok, and Andy if that didn't answer your question, just type it into the Chat again. (LLF) The educational world in general, including libraries, non-profits, we're less concerned about people using whatever is on YouTube. If it's on YouTube then we really can't limit it to anybody's use. We put it there for that reason and for our own marketing. We are really only concerned when a commercial organization is trying to use the videos to sell their product. So, education and things like that, we love it if you were customers, but we put it out there so that people can use it. (SG) Ok, great. And Jason asked what platform you use to offer the licensed version of the video for a fee? (LLF) Interesting, In terms of doing the digital download, which may be the question, we use a service called E-Junkie; it's e-junkie dot com. And that also works with PayPal to do the credit card transaction. (SG) Great, ok. And Debby's asked, is it possible for an academic library to purchase the videos on DVD and circulate them to their students? (LLF) That is a possibility. We don't currently offer the DVDs, but if you were to purchase a site license for the videos, then you would be free to distribute them via DVD to students. (SG) Great. And let's see, Anne asks if you've met the folks from ......? (LLF) (LOL) No, we do try to keep, we have relationships with a lot of people that are sort of in the same genre as we are, but we've not met those folks yet. (SG) Ok, and Patricia asks can we suggest topics for your videos? (LLF) Of course. We always appreciate that. Our contact form on our web site is always a good place for that, as well as, like I said, [email protected] dot com. (SG) Ok, good; and someone else asked if you plan to translate your videos into other languages? And I think you have already done that with some of them, right? (LLF) We have. We are planning to do others soon. We have our Social Media 9 pack that's translated and I think we are probably going to do our Computer Basics Pack soon, which has six videos. We do five languages: English, Spanish, French, Portuguese, and German. (SG) Ok, great. And, do you have any new videos you are planning already? (LLF) Yeah. Our focus over the next few months is going to be 'net safety. So we've done a video called Phishing Scams in Plain English, which, hopefully, helps people understand how to react to those e-mails they get that try to get them to put their password in there.(SG) I actually watched that one today and I was thinking I need to forward that on to my inlaws. (LLF) (LOL) Yeah. I think that there's a lot we plan to do there. An example is secure web sites; understanding what it means to have a secure web site and how to tell. Another example is helping, mainly younger people, understand the consequences of what they put on something like FaceBook in terms of pictures of people drinking and things like that. (SG) Ok, great. And do you have any timeline for when you will come up with something? (LLF) We try to publish one video a month. This year I think we we will have done 14 or 15 of our own videos over the course of the year. (SG) Great. And can you do widgets? (LFF) (LOL) You know we haven't looked at that closely. I think that could be a possibility for the future but we don't have current plans. (SG) Ok; and Mary Ann talked about tips for trainers who are working on simplifying text for our students. That's something you are so great at.(LLF) Thank you. I think that one of the things, I mentioned this before, but one of the things that we really believe in is telling a story; you know, not just using bullet points and sort of practical click-here kind of thing, but telling a story that allows someone to see themselves in the story. And then making them say oh, that's me and then presenting that character with a problem that makes the viewer say oh, I have that problem. And then when you present the solution, the solution makes a lot more sense to them. So that's really a basic outline of the way we look at our videos. (SG) Ok. That was a great last question, and we are going to move on. If we have some time left and we have new questions come up then Lee we'd like to hear back from you again. (LFF) Of course. (SG) Thank you so much. So now we are going to talk with Carolyn, from the Cumberland County Library System in Cumberland, PA. She's been using the Common Craft videos a little differently, more in-person workshops, which, you know it's always interesting to have a speaker and I think Carolyn managed to do that by using Lee as her co-presenter. So, Carolyn, can you tell us a little bit about how you have been using those videos? (CB) Thank you. That is a perfect explanation of what I did, Stephanie. I had been asked by Commonwealth Libraries to do a presentation, just a one hour training presentation to people who had little or no experience with Web 2.0 applications. They were actually friends and trustees of libraries. So they had some specific objectives and you can see those on the slide here. RSS feeds, blogs, social networking sites, photo sharing sites and social bookmarking sites. They wanted to learn all about these. They wanted to know what each one was, where they could get started using selected tools, and they also wanted to see examples of these tools being used effectively by libraries. And when I saw Mary Ann's question on there about simplifying text for students, this is kind of where I was. I had people who had little to no knowledge at all of these tools, they knew they existed, and they needed to start at the very beginning. And so I worked up a Power Point slide show that I did with them, and there was quite an introduction describing what Web 2.0 is as a concept and then I mentioned that here are some of the primary tools we are going to learn about today. And I would begin by introducing the concept through a video. I would very briefly say, Next we are going to learn RSS, which stands for Really Simple Syndication, and while I could go on and on and on and tell you about it--I didn't tell them this, but my big fear was I may miss a few points(LOL)--but I'm going to have my co-presenter, Lee LeFever, I know you can't see him in the room, but here he is: and I would click on the link and the YouTube video would come on and I would show the video. I did the workshop a couple of times so it provided a lot of consistency in my methods, as in not having to remember to say all the same things. The videos are so short, but they get all the main points out there, and they really do simplify the concepts for everyone in a fast paced, humorous and memorable fashion. And people really caught on to Lee's style. I actually noticed in the Tweets that Stephanie Zimmerman said that she loved the "yea" and the "boo," and everybody does. People were yeaing and booing by the sixth video, they were going right along with them, right on cue. (SG) Oh, that 's great. (CB) Yeah. And there were a few other quirky things that they caught right on to. So that was super. So the humor really made a big impact, and kept it fresh and alive for them. And I followed up that video with a couple of bullet points that would reiterate mostly points that were made in the video. Some of these I related straight back to libraries. And one of the things that is done in each of these Common Craft videos on technology anyway, on the Web 2.0 applications is best sites are given out. So I put on some of the best sites. They are all straight from the video, some of them were my own; here you can see an example of where I gave my site for free RSS Feed Readers. Another slide would reiterate some of the points made in the Common Craft video, but also move into practical applications for the people that I was training. So, for this specific audience I put in--I guess these would apply to other non-profits as well, but calendar of events, latest news items and newsletter articles, that sort of thing. These were ways that you could, or things that you could feed to reiterate what he taught there. And then finally, I followed up with best practices for common real world examples, Web 2.0 applications that were being used in libraries. So each time I did the presentation I tailored the sites so that they matched either the geographical or the topical interests of the audience. And for every one of these presentations I gave a handout. And on that handout I had, not a whole lot of information, but one of them was a link to a Wiki, where people could go back and watch the Common Craft videos.They could find the links that were given in the Common Crafts videos and they could find the sites again. (SG) Wonderful. Thank you for sharing with us how you did that. (CB) Sure. (SG) That's a great way to incorporate those into your workshops. We have a couple of other examples that I'll just talk about really quickly. One is from the University of Minnesota. You can see in the upper right hand corner of this web site that they've got a link to the Google....In Plain English. And the they have incorporated the videos really in a lot of different ways; using them in in-person workshops; they've included the links in e-mails to staff, just trying to educate them that way quickly, and they've also linked it to in-house online training modules; and then they've used it one-on-one, too. So, really using it in a lot of different ways to help train their staff. This last example is from the Idaho Community Libraries, and Shirley Billedeaux had fun with what I think is a great example. This is SPLAT, which stands for Special Projects Library Action Team. So they've really used the videos as part of a self-paced online course. It's on six different technology based resources like blogs and wikis; and so, again, really incorporated the Common Craft videos into their training. I think one thing that's really important about looking at these videos; I know some people are thinking about making their own videos, and I think one of the things about Lee is he makes it seem like its really an easy thing to do. But I've tried to do some of this myself and it's really true that the post-production takes a lot of time and I know one of the questions in the Chat, Lee, someone asked how long does it take to shoot one of the three minute videos. Can you answer that question? (LFF) You know the actual shooting--we just did one last night--if we were to just sit and do it the whole time, it would take about four to five hours to shoot it. That's not counting doing the voice-over or the editing. To do a whole video, that's another question people have, what about a whole video from start to finish. Each one is different. We iterate so much and also kind of working from home, our work and home life gets wrapped up together. So, it's really hard to know, but we estimate maybe eighty hours or a hundred hours for a video. (SG) Wow, that's amazing. (SG) It takes a lot of storage space as well; something I've seen myself. Some of those audio and visual files can get pretty huge. So I think that this is a great thing that you've provided to us that we can just use your videos instead. And you've already got your studio set up and you've got your good audio as well. We just wanted to share a little bit about some best practices. And I think Mary Beth has a slide; if you want to talk for a second Mary Beth about training best practices? (MF) Sure. I just wanted to talk a little bit about some things as a trainer that you might want to be thinking about when you are working with staff with these sorts of technology trainings, and other kinds of training. The first thing is related to content and you want to be able to provide an environment for staff in addition to physical environment, you want to make sure that the person is not disturbed when they are working on this sort of self-directed learning; but also you probably want to be working with your IT department and make sure that staff have access to the things that they need. I know that sometimes people are not able to have access to YouTube videos for example and things like this. So I think it's important as a trainer to actually try to relate with IT on these things, and talk about what's valuable about this and why it would be that staff should be able to for example download and application in order to learn it, etc. Also in terms of content, just supporting and mentoring staff when they have questions, and helping them with some sort of reflection piece, some kind of assessment. In addition I think, as a trainer/mentor, creating opportunities to apply what they've learned and supporting that application in the workplace is important. So, not just look at the video, figure out how this works, how other organizations might be using it, but actually taking it into the workplace and applying it in work, and doing that soon after somebody takes the training, so that they are able to apply it right away and it makes some sense. People will tend to forget if they are not applying it pretty soon. And then also, really good practice is to allow staff to share what they have learned and for you as a trainer or manager to facilitate that sharing. So, whether you have staff to a brown bag about what they've learned, or create a pic shoot or something like this, but somehow allow them to share and teach it themselves. That really helps to make learning stick. (SG) Great. Thank you Mary Beth. And Carolyn, did you have anything you wanted to share too? (CB) I just have some best practices for in-person training, but they also work very well with online training, with providing some kind of asynchronous learning. The training best practices I identified were defining the competencies. First making sure that you know what people need to learn. What's going to be the outcome of the work that you are doing with them. And then scaffolding, which is a term I use for starting where the learner is; or the majority of the learners are.If they are at a very basic level or absolutely don't know anything about the subject, this is where Common Craft videos really came into play. The great introduction to start where my learners were. Then differentiated instruction, providing diversity to your training, so that there is a little bit of video, a little bit of group work, some individual thoughts and writing. Providing different ways to learn. It's obvious that everyone learns differently, and project-based learning is really important for reinforcing the point. People enjoy watching the videos. People appreciated the amount of information they were given, but they needed a task at the end. They need something hands on to reinforce everything that they learned. (SG) Wonderful. Thank you. We've also got some resources for training videos as well? (CB) I think this is a combination of things that Mary Beth and I both submitted? Some of them that I put in were great resources for other videos. Some of them not quite as simplistic, some of them not in plain English (LOL); they were some of our favorite places to go to get videos that you could show in full or in part. Some of them come with handouts that can help reinforce the learning. I don't know, Mary Beth, if you have anything more you want to share about them? (MF) Yeah, I would just mention that SchoolTube and a lot of the content of SchoolTube is geared more toward a K-12 environment. SchoolTube is a site that is not blocked by organizations whereas YouTube often is. Videos on YouTube are considered safer, sort of vetted for content. The Merlot site, I know for those of you who are working in library environments and who are wanting to develop training materials for day-to-day searching or information literacy and things like this, the Merlot web site has a lot of training material that is actually peer reviewed; that people have already created for online teaching. Again, you can use them in a face-to-face environment with a computer, but it might be something that folks want to check out and the other ones there are pretty self-explanatory. You know, I think that in the library world especially we are really good at reinventing, and a lot of times we might not have to. And so I think, as you mentioned, Carolyn, it's kind of a good idea to see what's out there and see what it is that you incorporate, because we don't have the resources to be always doing this ourselves. (CB) I was just going to say that V-net got taken off the list at the last minute, I think we are going to add that back on. That's one that has videos under four minutes. Things like e-mail missteps, and flash; different things. Some of them are technology oriented and some of them are personal interaction oriented. (LLF) You know Virginia mentioned TeacherTube in the Chat. That's one that's much like SchoolTube. And I think in both cases if your school or library organization has YouTube blocked and blocked similar sites, if you contact SchoolTube or TeacherTube they can send you materials that you can give to tech administrators or whomever sort of holds the strings that gives them their policies and what they need to do to be able to open up those video resources. (CB) Wow, that's great to know. (SG) Good. Well, thank you for sharing those resources, everyone. I think we have a few minutes for questions. So if you have any questions for any of our presenters you can just type them in the Chat. I did have one for Lee from Garret. He asked if you ever received feedback regarding the pace of your videos and their effect on different age groups? (LFF) You know we have heard feedback about that and I think that if you look at one of our more recent videos compared to our early videos like RSS, Wikis, Social Networking, we have tried to slow down the pace more. I think that young learners are one thing but also our videos are often used for teaching English as a Second Language, and that's another thing that we try to slow it down some for. Something you might notice, too, is if you compare the version of RSS in Plain English, for instance, on YouTube to what we show on Common Craft dot com, we've actually redone the audio to make it a little bit slower. (SG) Ok, great. Debbie asked if you or anyone else on the call had used ... Project dot com to create free videos of screen shots? (MF) Well, I have... I primarily use Adobe Captivate, and I've also used Temptasia; but I know a lot of my colleagues use .... And they use it because it's freeware. That's often good for doing screen-casting type online training. Was there a particular question you had about, or are you just recommending it; looks like Stephanie is it looks like Stephanie is recommending a tool to create online training. I think it's a great idea. (CB) Yeah, that came out just shortly after we bought Captivate, our library system; and I evaluated it. And I thought if I had known then what I know now (LOL) (SG) Yeah, isn't it like a preversion of Temptasia? (MF) Yes, it is. And you know, I think when you, sometimes you get what you pay for and so some of the ones that cost have a little more in the way of features. But I think that if you are on a budget and you have to pick and choose where your resources are I think it's fantastic. (SG) And that;s really great if you have something very specific that you need to create at your own business place or libraries. But then I heard Lee say that it takes them 80 hours (LOL) to do a video. In terms of staff time that's two weeks of work. So it's really important to sit down and evaluate is it something you need to create yourself or is there something free and handy out there and perhaps done more professionally than you could possibly do it. (LLF) Yes; and I wanted to stress that that's two people's time doing it. So that's total man/hours. It varies a lot. There are a lot of things that we do that I don't think are necessary for everybody to do in making a video. I think part of our business is taking it to a different level. Because we are trying to make a business out of what we do versus just getting the message across. (SG) Great. I just saw a comment from Mary Ann Lennox, she asks Can somebody please write the Accidental Designer? (LOL) Ok. Any other questions? I know there's a lot going on in the Chat, sharing different platforms that people have used, sharing pros and cons. Any other questions for our presenters? Ok. Well, I thank all of you. This has been a really great and fun webinar. I do want to reiterate that these slides will be in the email that will have an attachment of the Power Point link and the links that we talked about and also a link to the archived version, and I think that's about all our questions, so Kami, do you want to go ahead and talk about other webinars coming up and how we can continue these great conversations? (Kami Griffiths) Certainly. We actually don't have any upcoming organized plans set in stone so I can't share that information, but link to the page on the Tech Soup site where you can find this information is techsoup dot org forward slash go forward slash webinars. And that link of course will be in the follow-up e-mail. But I just want to talk about some previously recorded Tech Soup webinars that are somewhat related to this topic. The question that you all answered, what were you hoping to gain from this webinar, people were talking about podcasting and making videos and how do I get the word out? And we've done webinars that talk about these topics, and other people wanted to do webinars themselves. So, here is a list of some of the webinars we've done that are directly tied to this overall idea. There will be links to these webinars in the follow-up message. They are all 60 minutes long, they are all free, and they are all set up in the same kind of format. Along with the webinars are links to more information. So one question someone had was where do I find music that I can include in my video? In one of the webinars that we did there is a link to different places where you can find free or royalty free music for your videos. So, I haven't been seeing additional questions that have come through the Chat, but if we didn't answer your question and if you have more questions that you would like to ask of the presenters or about this topic, then let's create that conversation on our Tech Soup Community Forums. I'll include this link in the follow-up message, but there's time so I'll go to a topic that I started just for this webinar. So, a little bit more about Tech Soup for those of you who may be new to Tech Soup and this is your first webinar, or you are not sure what we do, we have discounted software, donations from Microsoft and Symantec to name a few. The donate their software to us, we redistribute it to non-profits and libraries at a greatly discounted price. We also have articles in our Learning Center that talk about different technology topics, and we have a section for free downloads, and of course our webinars. Our Webinar Program is listed in our Learning Center, and our Community Forums is a great place to post your questions, whatever they may be and have them answered by volunteers who watch those questions. We list upcoming events and we also have a special web site just for libraries. Tech Soup for Libraries is a place where you can download one of three IT Cookbooks, which are really fantastic resources for organizations with public computers. And before I wrap it up completely, Stephanie, were there any other last minute questions that people had? (SG) No, I really didn't see anything new come through on the Chat. (KG) Ok. I would like to thank Ready Talk for sponsoring this webinar series. Ready Talk has donated the use of their system to help Tech Soup expand awareness of technology to the non-profit sector. Ready Talk helps non-profits and libraries in the US and Canada reach geographically dispersed areas and increase collaboration through their audio conferencing and web conferencing services. So, this slide lists the training that they offer to Tech Soup customers. And I want to make sure that everybody completes the post-event survey. It will pop up once we close the webinar window. If you have additional questions or comments, you can e-mail me or call me. I want to thank all the presenters and Stephanie for their hard work in putting this together. I think it was really great. Thanks everybody for attending today. Tweet about us, tell your friends, watch the webinars. Thanks Stephanie, Lee, and Carolyn, and Mary Beth. (Varied thanks from presenters and SG). (KG) Have a great day everyone. Bye, bye.

Video Details

Duration: 51 minutes and 55 seconds
Country: United States
Language: English
Genre: None
Views: 177
Posted by: techsoupglobal on Feb 11, 2010

Wouldn’t it be great if complicated technology concepts were explained in a simple way that’s easy to understand? Imagine how something like this could assist you in training sessions for patrons or staff. Well look no further, Common Craft creates explanatory videos “In Plain English” that cover topics like green, money, society and technology.

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