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Finding Time for IT Innovation

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JAKE: Jake Ludington here at HP Discover and I'm here with Patrick Eitenbichler, and we're talking about converse cloud and finding the time for innovation; and that seems to be one of the key challenges that IT organizations face is that they, they get too caught up in all the maintenance mode and not enough in innovating. PATRICK: Absolutely. When you look at your team or your peers and you think of does everybody have exactly the right skills to take your organization to the next level; to make IT faster so you can your business can grow faster. Most people that I talk to say 'not quite'. And in a majority cases the skills that we have in IT are skills in various silos. There are people that have server skills, storage skills, networking skills, admin, sys admin skills. They have people that have skills about particular applications but they have very few people that have forward-looking skills whether it's around cloud, convergence, IT convergence, whether it is around Big Data, whether it's about security, and that's not just perimeter security but through and through security - risk mitigation. And those are the skills that are needed to move from the operational side of things where you spend all your time managing your existing environment, just doing maintenance upgrades, doing trouble tickets, to move to the future and actually help IT accelerate the business. JAKE: So give me an example of a type of innovation that that somebody might do if they had the time. PATRICK: Right, so there's always an example I bring up because it fascinates me. When you rent a car; a rental car is a rental car, is a rental car. There's no difference between the various companies. So one of them, Avis, has come up with an idea where they send you an email four hours before your rental starts and it says this is the car that we picked for you if you don't like it, pick a different one, basically click here and pick a different one. Again, the rental car is still the same thing but the experience that the renter has significantly improved. And I call that technology-enabled innovation because it it's all technology automated and when a car is picked it automatically sends the email. If they pick a different one they get notification they moved a little piece a paper to the other car are all IT-enabled innovation that can be done if the IT team has the skills to innovate. JAKE: And that seems like such a simple thing but how is it that you get to the point where your IT team is has the ability to do that? PATRICK: Again when we look at the skills the various IT teams have, what I said a minute ago, it's mostly in silos. Now HP ExpertOne provides the skilling to help your team move up to that higher level, whether it's cloud convergence, big data security, whether it's IT management, whether it's on the software side, Vertica, autonomy, all the skills your team needs to actually innovate as opposed to just operationalize. Now one of the key things there is you have to automate the existing environment to free up the time of the IT staff to innovate and react to the business, and come up with proactive ideas to move the business forward. JAKE: Now do you ever get the sense that, that people have fear around that automation, that rather than freeing up their time that there's going to be that risk that, that maybe they won't have a job to come back to? PATRICK: Absolutely that fear is there, however, anyone in IT has the skills to move up and the job becomes a lot more exciting. I always think back when I started HP, I was in the tape drive business. I always envisioned the guy in the data center who went from server to server to server every night and changed the tape cartridges. Now how much skill did that take, to take the cartridge out, put it in a box, pick up the next one and stick it in? Very little skill, that's not exciting, at least from my perspective, that would qualify as boring. And when you move up you get the skills and actually learn, get the certifications around those future technologies, it becomes exciting; you feel like add a lot more to the business and I'm 100% confident everybody in your organization can do that. JAKE: So, so from your position it's not so much they should be afraid of the automation, it should be that they're, they're advancing their skill set so that they're more versatile. They're, they actually are move valuable. PATRICK: Exactly, that's exactly what I meant. JAKE: Alright so what else would you want people to know about ExpertOne in the context of this enablement of innovation? PATRICK: The only other thing to mention would be there's a website called it actually provides a personalized learning path for any individual that wants to advance their career and make themselves more valuable to the organization. And so an individual would go in, sign up, they put in their interests in whether it's cloud, big data, whether it's management, whether it's databases, whatever the topic may be, and then it spits out trainings that are available, whether it's online training, virtual training, face to face training, as well as certifications that would be on that path to make that individual capable in that capable in that particular area. JAKE: Alright, that sounds good. Thanks Patrick. PATRICK: Thanks very much Jake.

Video Details

Duration: 4 minutes and 56 seconds
Year: 2013
Country: United States
Language: English
License: Dotsub - Standard License
Genre: None
Producer: Delighted Robot
Director: Delighted Robot
Views: 50
Posted by: christineward on Nov 22, 2015

Finding Time for IT Innovation. June 27, 2013. Retrieved from: ----- No changes have been made to the video except the addition of accurate close captioning. ----- Companies spend 70% of their time on maintenance and only 30% on innovation. Part of the challenge in finding time for innovation is having the right skills on your team for doing creative new products. In big company IT, people tend to be specialized in one particular technology set, but haven't mastered new technologies like cloud and big data. By making time for IT employees to learn new skills, the organization has the opportunity to be more innovative and create differentiation in their industry.

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