20180502-QI_CANCELLATION

[7x7 Experience: Cancellation] ♪ music playing ♪ ♪ music playing ♪ >> After accepting a trip request, but before starting the trip itself, we have the option to cancel. >> This option is available to us by clicking the menu button in the partner app. >> Whenever we cancel a trip, Uber wants to know the reason. Each time we cancel, it counts towards our cancellation rate. Uber has said that the best partners typically cancel less than 5% of their trip requests. >> That means that for every 20 requests you receive, you're only canceling 1 trip at most and starting the rest of them. The maximum cancellation rate varies from city to city. >> If you are canceling a lot because you are accepting trip requests when you don't feel like driving, then you should be going offline and taking a break instead. >> If your cancellation rate is too high compared to the other Uber partners in your city, Uber may send you a warning that you are canceling too often. If you are warned too many times, it may affect your status as an Uber Partner. >> However, there may be safety reasons you need to cancel a trip. Or other concerns you might have that will prevent you from starting the trip. >> Plus, if you cancel before starting a trip, the rider cannot rate you, nor you them. [Cancellation Review] ♪ music playing ♪ [The best partners cancel less than 5 percent of their trip requests] [Cancelling may affect your status as an Uber Partner] ♪ music playing ♪