20180502-QI_CANCELLATION
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[7x7 Experience: Cancellation]
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>> After accepting a trip request,
but before starting the trip itself,
we have the option to cancel.
>> This option is available to us
by clicking the menu button in the partner app.
>> Whenever we cancel a trip,
Uber wants to know the reason.
Each time we cancel,
it counts towards our cancellation rate.
Uber has said that the best partners
typically cancel less than 5%
of their trip requests.
>> That means that for every
20 requests you receive,
you're only canceling 1 trip at most
and starting the rest of them.
The maximum cancellation
rate varies from city to city.
>> If you are canceling a lot
because you are accepting trip requests
when you don't feel like driving,
then you should be going offline
and taking a break instead.
>> If your cancellation rate is too high
compared to the other Uber partners in your city,
Uber may send you a warning
that you are canceling too often.
If you are warned too many times,
it may affect your status as an Uber Partner.
>> However, there may be safety
reasons you need to cancel a trip.
Or other concerns you might have
that will prevent you from starting the trip.
>> Plus, if you cancel before starting a trip,
the rider cannot rate you,
nor you them.
[Cancellation Review]
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[The best partners cancel less than 5 percent of their trip requests]
[Cancelling may affect your status as an Uber Partner]
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