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Hidden Gems: TechSoup Donation Partners Every Librarian Should Know

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This is Tech Soup Talks. Today's webinar is Hidden Gems: Tech Soup Donation Partners Every Librarian Should Know. Today's speakers are Stephanie Gerding (SG), Victoria Yarborough (VY), Todd Schlechte (TS), and Jennifer Doyon (JD); and my name is Kami Griffiths (KG). and I am the the Training and Outreach Manager here at Tech Soup. I am joined by a couple of folks answering questions on the Chat, Becky Wiegand, and Sylvie Dhaussy. So I'm going to step back and start working on Chat questions and answering questions behind the scenes and I'd like to introduce Stephanie Gerding. (SG) Hi, there. Thanks, Kami. I'm Stephanie Gerding and I work as a contractor for Tech Soup, helping do things like the Library Newletter and helping maintain the website. I'm really excited for today's Hidden Gems webinar because we do have a lot of software donations and it's exciting to look at some of the ones that you might not already know about. And we have three great speakers today from, really, across the country. They will be talking to us today about hidden gems that they have used in their libraries and how they have used them. So we'll go ahead and start today with Victoria, from the Douglas Public Library in Arizona. (VY) Hi, Everyone. (SG) Hi, Victoria. So, can you tell us about the Bytes of Learning Program and why you requested it in your library? And also we'd love to hear about installation and how that process went for you. (VY) Sure. The Bytes of Learning or Ultra Key Program is a typing training program, and it has different lessons and different tests that you take to build your typing skills, there is even an online forum where you can talk to other people who are trying to learn typing; and there are report displays that you can do when you are finished to print out certificates, how many words you can type, your speed and accuracy and so on. Our library purchased this program because we had a call center move into town that required a certain number of words per minute that a person could type before they were hired. We had a lot of people coming in who weren't getting to that level and weren't being hired and needed some help. We bought it and it only cost $15 dollars and the downloading installation is actually very easy. Let me, real quick, to run it on your computer, it runs on everything from Windows 98 up to Vista, no Windows 7 yet, and it does run on Mac, so that is a definite plus. To install it you'll receive an e-mail with your link and your product registration code; you just click on the link, you follow the instructions on the screen, you enter your registration key and you can put it on up to five different computers. You don't have to be an IT genius to install it, believe me. (SG) Good to know. (VY) And, if we move on to the next slide there, to market it to our patrons so everybody knew that we had it, we had a lot of people coming in and asking for it so our first marketing ploy was just to let all of our staff know, because a lot of our questions do come to the desk first. Then we let the Call Center know that we had this program, and we made some little flyers and took it over to anybody who was going to their testing or needed some brushup. We printed out flyers here at the library. We give little bookmark slips that we slip into people's books when they check things out. And then also just word of mouth really helped us in our marketing. (SG) Great, (KG) Well, I really liked how you used a lot of different methods to get the word out. (VY) What it has done for us or how it has helped our library, first and foremost we were able to fulfill a need that was expressed to us by our community and Tech Soup helped us do that because it was so low, low cost in comparison to other popular typing trainers like Mavis Beacon, it's about $40; there's another typing program, Master Pro, which is about $30. And again, Ultra Key only cost about $15. It brought more people into our libraries who might not have been there, especially by advertising at the Call Centers we brought in people who weren't aware of our services, and so they discovered other things of course that we offered, Then, again, it just helped us fulfill that need that people were expressing. I would recommend if people wanted it for other uses, we see a lot of high school kids who come in who are going to college; they might not type as well as they could and so we do advertise it as a typing refresher. And it can be marketed to complete beginners who have never typed at all, or to people who just need a refresher or to get those extra five words per minute or brush up on their accuracy. And one thing I did want to mention, that I would not recommend for it is that it does have a screen reader on it, but the voice is terrible so I would not recommend using it for the visually impaired, if you do have patrons in your library who are visually impaired who want to learn to type. The screen reader is beyond awful. Other than that it is a very easy program to use, it's easy to install, your patrons can set up their own account so if they want to come back, they can log back in and continue with their lessons. It can be single use. If they just want to come in and just do one lesson. But it's very easy, it's very easy to install and we are very happy that we have it. (SG) Wonderful. Well, thank you for sharing all that. It really does sound like a lot of people in your community have been able to use it. And we just have a little summary information about Ultra Key, the price and everything. And I know we've seen some questions coming through on the Chat. (VY) Yes, I caught a few of them. It's $15 for five licenses. So you pay $15 and you can install it on up to five different computers. If you need it on more than five computers, you have to pay for another set of five licenses, or however many you need. (SG) Ok. Someone asked per library system or per library. (VY) That? I'm not sure if there is a limit, because we only needed the five. And then, how is the information saved for the users? You log in with your name and you set a password for your account. So the program is set up for multiple accounts, you just enter a name and a password, and you go back into your account, and then as the administrator you can, there's a login for management, for local options, so you can manage the student records from the library if you need to. (SG) And someone's asked can they skip lessons? (VY) Yes. You can choose any level, any place to start, which is why it's good for either beginners or somebody who just needs to brush up from a certain level. (SG) That's good. Also, someone asked if it was multilingual? (VY) No, it's not. Which is a bad answer because we could really use Spanish. (SG) Right. Ok. And, do you know about running it on a Linux based system? (VY) I don't think it runs on Linux; just Windows and Mac. (SG) That's a lot of our questions. You can keep asking questions and then at the end we'll have some more time that we can get into some other questions that we didn't answer yet. And that's a really good explanation. Thank you so much, Victoria. Now we are going to move on to talk to Todd, from the Gretma Public Library in Nebraska, to tell us a little bit about Quicken and how their library used it to create a whole financial literacy program. Todd, are you on the line? (TS) I'm on the line. (SG) Okay, great. Well, can you tell us a little bit about Intuit, the financial literacy program? (TS) Yes. The program is really designed to be an educational program. It does include a donation of software, and the library gets to pick whether it wants to gear its program towards smaller businesses or towards households. So you can pick what kind of program you want to use. And as you can see here in the screen shot, you can choose to order Quicken Starter edition or Quicken Premier 2008, or if you want to do a small business program, you can choose Learning Accounting Essentials plus Quickbooks Simple Start 2008. Again, what you are getting with Quicken, or Intuit rather, itself, is free software. And for individuals it's packed in simple wrappers; but what you are asked to do is give this software away for free and conduct some sort of educational program that is also to be conducted for free. So, really in a nutshell, that's what this program is about. (SG) Ok, great. And that's really different than some of the other software programs, that this one can be redistributed to the library users, so that's a great bonus. You did some workshops as part of this as well, right? (TS) Right; and Intuit allows you to keep a copy or two for the library. So what we did, we're talking here about why so I guess we'll address that question. At that time we decided to try this because it just looked like a really neat idea. We know, I think most of us in public libraries, that there is a great deal of financial illiteracy out there. If you go to strip malls, often the first thing that goes in there or occupies a vacant space is something like a .....The mortgage mess that we had I think was due to a lack of financial literacy. And we simply assumed that some people would keep better track of their finances if the had a better, easier way of doing so. And financial software offers a much simpler way of doing that. Another reason was that we were entering a recession and so that made people much more concerned about their finances than they had been before. Another good reason for us was that we had never tried doing this program before. Coupled with all the other reasons that in itself makes it a good reason because, given the opportunity and funding we'd like to try something new and see if it will work and bring people in the door. (SG) So, can you tell us a little bit about what you covered in a workshop? (TS) Yes, I can give you what we did in a sample workshop. We first talked just a little bit about the installation. And that was very simple with Quicken, it basically set itself up. We did have the situation, which probably is different now with Quicken 2008, where we had a transition going on with Vista, Quicken 2007 was barely ready for that and we had to tell people to make sure they didn't interrupt the installation there. It might appear sometimes that nothing at all was happening, but actually it was. And so we simply gave that warning and then after that everything was all right. After that we went on to what Quicken itself does. It leads you right into setting up accounts and what we chose to do in our workshops, I guess it's obvious by now, we geared it towards household financial literacy, we didn't pick the small business program; what we chose was the household literacy. So the first thing that you have to do with Quicken is set up an account or possibly several accounts. Some of the accounts you can set up in Quicken are checking accounts, savings accounts, credit card accounts, mutual fund accounts, loans and any real estate that you have as well. So all of those things go into Quicken. And Quicken makes it easy to set up those accounts when you are doing that initially; especially if you have online access to any of those accounts. We actually had the software installed on one of the computers and went through this live with people. So, for example, here's a screen shot of an institution that we used, and it's a smaller institution in out town and we didn't actually expect it to pop up, but it did and most institutions will nowadays pop up in Quicken, which is a really neat feature, because it means that if you have a user name and password oftentimes Quicken will set it up automatically for you and download a couple of months worth of transactions for you all ready to get you started, if it's an established account. If you don't have that already established, then you can simply do that manually. Then there are several things that you enter into Quicken and you see those items listed. For the sake of brevity I'm going to go on to the next screen and simply examine those as they appear on a sample checking register. You see the date coming in there first. Quicken automatically uses the date that you are entering the transaction on, so if that were today's date, it would use today's date, but you can change the date. It doesn't have to be today's date. It automatically uses the next check number, but you can change the check number. You have to enter, if you are doing this manually, the name of the business. Now, Quicken knew, and when we were doing this class it surprised us a little bit, but it knew automatically that this was a grocery store and it entered the category for it as groceries. Now Quicken doesn't know what the business specializes in primarily, you will have to enter that category for yourself. And there is a whole list of categories in Quicken so it's useful to familiarize yourself with that category list before you start to use it intensively, because it gives you the option to make up categories and you will end up duplicating the categories.You see here it keeps a continuing balance for each transaction that you make. Notice also over here "Shell," that was an automatic pick by Quicken, it had that stored in its memory. With Walmart the automatic pick was household. With Walmart I've bought both groceries and clothing for example. Well, Quicken gives you a chance to do a split. You can do it by simply clicking over here, which is what I usually do, or you can do it another way too. Basically, you can enter two or more items and give the amounts appropriate for each item, and while it won't show up right here, it will show up if you do a category report for spending and have everything nice for you, showing what you spent per category. You also have a memo area, which in a full computer screen is larger than this. And here it says back to school, for an example. So if you want to give a little more specificity about the transaction you have the opportunity to do that as well. So we covered that screen in class. Then we went down to other functionality. And if you want, if all your accounts are online you can actually download and reconcile all the accounts simultaneously by pressing just one single button in Quicken. You can also build all kinds of reports, for example on spending you can have graphs built into your home page for example that will show income versus spending and of course the time to get a little bit alarmed is if spending is always more than income, and you can build a budget with Quicken. You might start with the last year's expenses for example, it will do that automatically for you. You can use it to help with taxes. For example for deductions by showing how much you spent on medical things, on charity, it will lay that all out for you nice and neat. Or for example you can set it up to show how much is being taken out of a paycheck for withholding purposes, although that is problematic if your paycheck goes back and forth if it's not always a steady paycheck. We also covered the built-in help in Quicken. So we did try to cover the major things in Quicken. And then after we covered those things we just basically opened it up and spent an extra 15 minutes or so covering the rest of the menu bar. People wanted to kind of dig into that and find out what was there. You notice there is a search functionalilty which makes it really neat if you want to find a payment or deposit and have no idea exactly where it is in your using and checking accounts. (SG) Yeah, it really seems like you covered a lot in your classes, it's really great. So what do you think were the major benefits for your library? (TS) I think, indirectly, you know, a library exists to benefit its users and this is definitely a useful service. You could see people having a lot of aha moments and just really thinking this is going to be a great thing for me in my life; it's going to make my life so much easier. And of course then when we are offering a really good service to people that results in good word of mouth to other people in the community. So that's definitely a benefit to the library, simply that word of mouth, Also another benefit, by having a class like this we did get people coming through our doors who didn't visit the library otherwise. We saw some unfamiliar faces. And that hopefully lowered the threshold for them to come back again. Some of them didn't know where the library was before, because we aren't in a visible location. So what we hope is through a program like that we'll get some repeat visits. (SG) Neat, good. And then you had a few tips on some other things you did for your classes? (TS) Yes. Since this was a program that did offer free software we wanted to be sure we didn't run out, so we had pre-registration and also because our space was limited we made sure we had pre-registration. This turned out to be very important because we did have a couple of extra people show up. Also, it was useful to have somebody teaching the class who was quite familiar with Quicken. As with nearly every other program that we do we need to use every possible publicity avenue to really get the word out. And then we try to make the classes interactive as possible, to give a lot of time for questions. People really understood what was going on, it wasn't just the speaker talking. (SG) Well, I know we've got a few questions in the Chat, so we'll answer one or two of those right now and then we'll have some time again at the end. I know one person asked you if you have a separate computer training room or where were those classes held? (TS) Those classes were held in what we call our meeting room. We don't have a separate computer training room. So what we did was we had Quicken installed on a laptop and showed it on a screen with a projector. (SG) And how many people did you limit the classes to? (TS) It was limited to 25. Actually I'm wrong on that. We wound up with about 25; it was limited to 20. We ordered 25 cd roms. (SG) Ok, great. Well, we are going to move on to the next topic, but we are recording these questions and like I said we will get to some of them at the end, and someone had also asked if we are going to be covering how libraries can qualify for these programs and we will be doing that at the end. We'll talk more about the Tech Soup stock program in general. Okay, so thank you, Todd. (TS) You are welcome, thank you. (SG) And next we are going to be talking to Jennifer, at the Brookfield library in Connecticut, about how they have used Flickr. Are you on the line? (JD) Yes. (SG) Can you tell us about Flickr and how you are currently using it at your library? (JD) Sure. The main way that we are using it in our library right now is on our website to promote photos that we've done of past programs, to promote programs in general and just to give the community a better idea of what we are doing within the library and also outside. So we do have, it sort of looks small here on the slide but we do have what they call Flickr badges, which is a piece of code you can copy right from Flickr and paste it onto your website. And it will give you three random photos anytime that a user logs on to your website and you can click the photos and it will take you right to the library's Flickr page, so that they can see more and all of the photos that you have for them there. (SG) Good way to kind of keep things dynamic without having to constantly go in and change your photos. (JD) Yes, definitely. We also, you know, we do word of mouth. When we, like yesterday I did a program with the teenagers and I took pictures of them and I told them "Oh, check back on Flickr soon, you'll see all of your pictures up there. and that gets them excited and excitement for the program and it also brings more people to our website when they go to access our Flickr account. (SG) Great. So how would you say that it has really helped your library and was it difficult to set it up? (JD) No, it is definitely not difficult to set up whatsoever. I would just mention that it did increase our website traffic, which is beneficial for both the patrons and for us, because it gets them to see more of what we are doing, what resources we offer and what we have for them, which is definitely a bonus for both them and us. It also gives current and potential patrons a chance to see what we offer; I mean we say programs and they may have no clue what we mean by that, but they take a look at our photos and they say oh, you have programs for teens, you have programs for kids and for adults, oh, that looks like fun, I never thought the library would do that. So it gives them a chance to look and to see what we do, to say maybe I'd like to do that, that's cool; I didn't realize they had programs like that available. And it just gets us out into the community; it makes us not just within the four walls of the library, but it puts us out there. (SG) Great. (JD) And it builds excitement for the library. The kids and the teens just think it's so cool that they're onlline, they love that. And it builds a lot of excitement and community within the library. (SG) Great, I do see some questions going by and comments about getting parental releases for the pictures that you are taking. (JD) Yes, we do. Every library handles it differently; some will have a blanket release where if your child comes to this program you give permission, blanket, for any of the photos. I do it on a person by person basis. A lot of our events, especially for the kids and the teens are fairly small so we'll talk to the parents directly and say I took a photo of your child, may we use it for our Flickr account on our website? And we just do verbal permission. We don't at this point do written permission and that has worked fine for us. (SG) Great. And you did say it was easy to set up? (JD) Yes, super, super easy to set up. Very intuitive. It walks you through the steps of setting up your account and when you have it set up you can just go right ahead and upload photos; it gives you any help you would need for that. You can put them into sets or collections. You can add the descriptions and you can do it in a batch way so you are not going through every single photo and placing the same information on each one. (SG) Like, if you have one program you can add all the tags at once. (JD) Yes. (SG) Great. What about some other features that you like? (JD) We like, again, the ease of use. And we also use the tagging quite a bit, because the tagging allows us, both the patrons and people all over the world to find our photos. We had a man from the UK write us a couple of letters earlier this year. And he is part of the Horticultural Society in the UK and he wanted to use one of the photos we took from a flower show in the Horticultural Society's monthly journal. So we had pretty much worldwide response to the photos and it gets them out there. And also, because of Flickr's ease of searching, other libraries, either in the country or elsewhere can find your photos. So, in this slide I had done a search for teen library programs and henna; and in the second row of the search results, which are very abbreviated here, there are two of the photos from a henna program we did with the teenagers. So those were great way for libraries to find more information on programs that puts the library out there and gives them ideas and lets other people contact you or you can contact them, it's very community focused. (SG) Wonderful. (JD) Also, you can edit right within Flickr, you don't have to use Photoshop or any other software if you need to crop pictures or rotate it or anything like that, you can do that right within Flickr. And as I mentioned it gives your library an online presence which is very important these days where people go to your website for most any information before they will come to your building sometimes. It allows patrons to feel a little bit more invested in the library and the community I think as a whole. And as I mentioned it's very not time intensive to create it and maintain it, and also it's not a one-person job. Any of your staff members can upload photos, can comment on them and can share them. It's not one person that will be responsible for updating and maintaining the account. (SG) Great. And so you do recommend other libraries to do this? (JD) Yes. Definitely; it's very easy and it's fun. People like to see pictures of either themselves or other people in programs and it's just very fun, it's very easy and it's just a great way to highlight your library. (SG) Wonderful. I know we had one question about whether you use more than one account, Flickr account, or do you just have one that you use for the whole library? (JD) Currently we are just using one. (SG) Okay, great. And someone else said that a lot of their patrons are on dial-up, and did we think Flickr would work on dial-up. I haven't tried that, have you? (JD) No, I haven't. I mean it will definitely work, but as it is image heavy it is going to take probably a little bit longer for the pages to load, like any website that has a lot of images on it, that probably will take a little bit more time for dial-up connections, but no more so I don't think than other websites that have a lot of photos or video. (SG) Great. It looks like the costs are pretty helpful as well. (JD) Oh, yes. I was just looking today and for one year per account it's $25. For one; so for two accounts for $6, there's just now way you can beat that. (SG) Great. I think that covered quite a few of our questions, but you can still keep typing those questions in your comments. We will take a little bit of time to answer some more questions here at the end. So thank you for sharing that Jennifer, about Flickr; and now I'm going to talk just a little bit about Tech Soup for libraries and then Kami is going to talk a bit more about the Tech Soup stock program. So, Tech Soup for libraries offers a lot of resources for maintaining technology in public libraries. One thing that you may have seen before is the cookbooks; these are free technology guides that have all kinds of valuable and practical information that was collected from hundreds of public libraries throughout the US and Canada. Other things that you will see on the website are news spotlights every month, where we showcase a librarian and share their tips on all kinds of different technology issues; we also have a blog where Tech Soup staff and also guest library bloggers share what they are hearing and their experiences. And we'd love to have you all be part of this conversation. So we do welcome guest bloggers, let us know if you are interested in doing that. And I'd really say the best way to stay in touch with the project is to receive the monthly newsletter. So if you go to the website again, on the front page is the newsletter button where you can subscribe and then every month you just get an e-mail that tells you about upcoming webinars and product spotlights and library spotlights, so you can just go right to the website to sign up for that; and the link for the cookbooks is on the website too, so if you just go to tech soup for libraries dot org., then all of that information is on the website as well. So, now Kami is going to tell us a little bit more about Tech Soup's stock for libraries and some more hidden gems that we have and then we'll have some time for a few more of your questions as well. (KG) Great. Thanks, Stephanie. So, there's a lot to learn when it comes to Tech Soup stock and the libraries program is a special program within the overall stock program. But we understand that some libraries are not in the IMLS database and that they are 501c3s. So, you qualify for Tech Soup stock if you are either a non-profit library with your 501c3 status or you are in the IMLS database. Now this website listed here at the top is the place you want to go at all times if you have any questions about this program. There is also a customer service number listed there and there are a lot of people waiting here to answer your questions and they do want to help connect you with the best technology solutions for your library. So here's a big long list and I know that your text is really small and I apologize, but when you get the Power Point you can look at this further and each of these little guys link to a page on our website. I'm going to give you a little brief description of what each of these do, but we've got donor databases, we have a GIS program for mapping, and we have got some servers, we have some fundraising, we have of course Microsoft, which most of you probably already know, that you can get up to 50 licenses every two years, up to 50 licenses of any 6 Microsoft products; which leads me into eligibility. Which is different for every vendor partner. So, essentially how we have our business structured, we are non-profit, but I say business because it is set up like a business, but software companies donate their products or service to Tech Soup, we redistribute it to non-profits and libraries for an administrative fee. Now, each vendor partner chooses what their eligibility will be. So, for example, Adobe does not at this time give to libraries. We do have Adobe as one of our vendor partners, but they are very specific about the kind of organizations they give to. So we are essentially the philanthropic arm of the software companies. We have a lot of great tools out there but unfortunately not all of them are available to every organization. So, if you do know a non-profit and they don't know about Tech Soup, they should be checking in on whether or not they could save some money on software. But they are not going to get everything that they want because not every software company donates to us. As much as we want them to, I know that there are plenty of educational games out there for kids that I'd love to see us offer so that libraries can have these on their computers but we haven't been able to find those donations yet. Some other training that isn't necessarily available to your patrons, but you could use it for yourself are at least two different vendors that have trainings are the ICFW and the.... So, this is going to take you some time to look through and see if this will get fixed and if your organization can really use this and there is a lot of information, so kind of..... One thing I wanted to point out was the Refurbished Computer Initiative (RCI) and these are refurbished computers that are fully loaded with Microsoft Office and Windows and they are available for staff computers and public access computers. The price depends on the processor speed and other factors but they are around $200 for a desktop and maybe $300 for a laptop and there are also different versions available. So that is listed on our site, and the URL for this is listed on the previous page. if you click on the Refurbished Computer Initiative, and again, we'll be sending all of these links out in the follow-up e-mail. So, I haven't been watching the Chat questions. Stephanie, are there questions for the Tech Soup stock? (SG) Let me look through them real quickly. I think we have some that are just specific to the different softwares. But someone did ask about Quicken. They asked if it was available to non-501c3 libraries. (KG) Yes, it is. (SG) Okay. And there's also a question of a room scheduling software. And I would like to put that out to the crowd if there's anyone who is using Tech Soup has one. I know that there is a scheduling software but I'm not sure if it is specific to a room scheduling software, but Melanie will respond to your question about that. And one question: the Microsoft Office is available to libraries, but in some situations only. (KG) Yes. Microsoft has very specific rules, which is different than other vendors. So just know that because Microsoft has a set of rules, do not assume that that's the same for Intuit or Symantec or the 39 other vendors. So basically, with Microsoft you can order up to 50 licenses in any two-year span. But you can place orders only once a year. Sorry, it's complicated. And you get a total of six titles's so complicated. It's listed on our website, and we have customer service that will help you and we have people on e-mail as well. So, if you have any questions later, send them to me, my contact information is at the end of this presentation; but we also have a community forum that you can post these questions to and we will have people monitoring those questions, so feel free to post them there. So, I want to move us along so we have some time to address some of the questions that were still hanging from the earlier presenters. So, Stephanie? (SG) Sure. So, we have quite a few still remaining on the Bytes of Learning,so Victoria, if you are still on, or Sylvie, these might be for some of you all. Someone asked if they can request a trial from Bytes of Learning? (VY) I'm sorry, I really don't know. (SG) Okay, we'll have to get back on that one. Kami, do you know, I don't think that trials are usually extended. (KG) I think I was at the site yesterday and I remember seeing that, but let me click to that site now and I'll be back in a minute and I'll send it out on the Chat. (SG) Great, thanks. Okay, someone had asked if it was $15 per license or $15 for a blanket license. (VY) It's $15 for five licenses, so you pay the $!5, you get five with that; if you need more than five, let's say you need ten, you would pay $30 for two sets of five licenses and so on. (SG) Okay, great. And this is a good question, someone asked if a patron has to use the same pc to maintain an account or can they log in from any computer? (VY) It has to be the same pc because the program is installed on the box, so you can't go to another computer and log onto your account from a different computer; and there is no database, it's all stored locally on the machine. (SG) Okay, so no database to be maintained (VY) No (SG) Let's see, that's answered a few of our questions. It's saved on the computer itself, not on the internet. (VY) Correct. (SG) And they don't need a server to capture that information either.(VY) No. (SG) Does that mean it wouldn't work with a dummy terminal? (VY) I guess it would depend on what type, because we have different solutions of that sort; we have n computing solutions, we have ..clients. Now I don't have the program installed on any of those because I haven't gone and checked the requirements and I'm not sure who exactly that technical of a question would be, but you would have to check the actual licensing agreement also to see if that was allowed. I am sure it would work, because you would just have to load the program on the server and it would be available to all of your dun(?) clients or for n computing solution you would put it on the one tower and it would be available to everything connected to it. But as far as the licensing agreements go, I'm not sure it would allow that. (SG) Okay. Great. And Kami has gotten back to us that there is not a trial version for Bytes for Learning. I think that's all of our questions on that one. So we had a few more I think in Quicken. So I think we answered that yes it's available to non-501c3 libraries; and, let's see, someone asked if they were all purchased, all these programs were purchased through Tech Soup; and yes, all three of these presenters, their libraries did go through the Tech Soup Stock program. One person asked how many discs were you able to purchase for your patrons and what was the cost to the library? And I think Todd covered that, didn't you? (TS) Yes. I think the options were a little bit different last year. The pricing is shown on one of those slides. I think for the Quicken Starter Edition, if you order 25 sets of the Quicken Starter Edition, I think the price was $50, and then it goes up from there, like if you choose 25 sets of Quicken Premier, I believe it was $90. The next choice up was like a hundred pieces of the software and I don't remember what the prices were for those. And at the very top tier it was $400 for a hundred pieces of the Quickbook software and the training. (SG) Good, I think that got most of our Quicken questions. Let's see, there was one question about Flickr, once you purchase the Flickr account, is it the same cost for renewing next year? (JD) I believe so, yes. I believe I saw that in one of the responses to the question can you renew it each year, because I know we renewed our subscription at the same cost. (SG) Great. Ok, a couple other questions we had, someone asked if Norton Anti-virus was available for public libraries now. (KG) Yes, it is. (SG) I thought that was true, but I didn't think I should say it (LOL). OK, great; and there are some questions on Windows 7; have those been answered already in the Chat? (KG) I don't think so. Do you remember what the questions were, oh, whether Intuit is available, oh no, Bytes of Learning is available on Windows 7. It's not currently and we don't have an estimate of when it will be, when the Ultra Keys will be available for Windows 7. (SG) Ok. And is there a number to call with questions about Microsoft purchase qualifications and would that just be the same? (JD) That would be the same customer service number. (SG) And also we had a question about the refurbished computers; how have they been shipped in the past and what is the cost of the shipping? (KG) That's a really good question. I don't know, offhand. So I don't want to say one way or the other; but what I can do is include a blurb about that in the follow-up message that I send out. (SG) Okay. I believe the person who asked that is from Alaska, so that's probably why they are concerned about that. (LOL) Okay, I think that covers a lot of our questions unless anything new has been coming up; oh and someone here said that shipping was included in the cost of the refurbished computer that they ordered. (KG) They didn't say how it was shipped, which I think was the other part of the question, is that right? (SG) Yes. We have a new question about Flickr: if you are able to make the photos viewable but not downloadable. (VY) Downloadable, how? (SG) I think it was just about patrons worrying that if somebody should go in and then save. (VY) Oh; not that I'm aware of. That may be something you may want to check with Flickr, their FAQ, or something along those lines. I'm not aware, offhand, because I haven't tried to do it for our library. I'm not aware of it, but I won't say no. (SG) I'm looking to see if there is anything else here with our questions. I think we have gotten through a lot of them. Someone's asked about with the Quicken cds, does the patron register the product when they install it or is it registered to the library before you give it to them? (TS) The Quicken cds, now that's a very interesting question. I don't know how it will be with the ones they are sending out this year, the ones we got last year I don't believe required any sort of registration at all. From the library or from the user. Neither person had to register it. Which meant, technically, you could put it on multiple computers. (GS) Okay, great. And Becky has shared the url for questions about the Refurbished Computer Initiative Program; and someone else also asked if there was a limit of pcs available for the program. I'm sure that's answered there on the website as well. (KG) Yes, Becky is looking that up and checking that out. (SG) Wonderful. Good; so I think we have made it through just about all the questions, Kami. (KG) Great. Lots of information. Thanks so much to the presenters for taking time to put this information together and it's really great to hear what you are doing with the programs and how they are helping you out. So, we are going to start wrapping things up, but I wanted to remind you all that there is a forum that I started in our Community Forum, so if there are any additional questions, post them there. There's so much information, better go to that library page at Tech Soup as well. In case you are not sure about all the things we do here at Tech Soup, we have articles and webinars, and community forums and postings of coming events, and Tech Soup for libraries, lots of stuff, so come back to our site, check it out, contact me if you have any questions. We have some upcoming webinars happening in the next few weeks. Next Wednesday we have two webinars on the same topic for different size organizations and in the follow-up message I'll send you links to these, but we are going to talk about ways that you can save energy, and there will be some folks from Microsoft talking about settings that you can change in your computers and things that you can do to save energy. And then the following week we have a webinar similar to this webinar, on how Tech Soup can help your organization, where we go in deeper to the different things that we offer in addition to webinars and the donated software. So, in closing I want to thank Ready Talk. This webinar is made possible by Ready Talk, which has donated the use of their system to help Tech Soup extend awareness of technology throughout the non-profit sector, and help non-profits and libraries in the US and Canada reach geographically dispersed areas and increase collaboration through their audio conferencing and web conferencing services. Ready Talk is also available to libraries, so if you enjoyed this interface then do check it out. The information on the site shows you where you can get a special presentation from them, just for Tech Soup folks. And I'd like to thank everyone again, and Stephanie for facilitating and Becky and Sylvie for answering questions and of course the presenters for the day's work, fantastic.

Video Details

Duration: 53 minutes and 51 seconds
Country: United States
Language: English
Genre: None
Views: 77
Posted by: techsoupglobal on Dec 24, 2009

TechSoup is a nonprofit that partners with corporations to distribute software and hardware donations to nonprofits and libraries. You may already know about our donation programs that can save your library approximately 90% on Microsoft products and Symantec’s Norton Antivirus donations but did you know we offer a typing program, discount on Flickr and more? Attend this free webinar and learn about TechSoup for Libraries and how we can help you offer more to your patrons and staff and save money.

This webinar is best suited for public libraries that are listed in the Institute of Museum and Library Services (IMLS) database or have 501(c)(3) nonprofit status. For more information about TechSoup for Libraries, visit

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