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Transcript for Marketing As Service
| Time | Content |
|---|---|
| 00:01 → 00:05 |
When marketing is just a message we tune it out. |
| 00:05 → 00:09 |
We do it a gazillion times a day maybe more than that. |
| 00:09 → 00:11 |
|
| 00:12 → 00:16 |
It's intrusive, it's clutter, it's pollution. And none of those things are nice, |
| 00:16 → 00:19 |
or good at engaging someone in a conversation. |
| 00:19 → 00:23 |
So if marketing as message doesn't work, how do you cut through? |
| 00:23 → 00:27 |
You transform marketing as message into something people want |
| 00:27 → 00:29 |
that informs or educates or entertains |
| 00:29 → 00:31 |
Simply put |
| 00:31 → 00:33 |
marketing as service. |
| 00:33 → 00:35 |
A service can start a conversation |
| 00:35 → 00:36 |
build a relationship |
| 00:36 → 00:39 |
changes one way into two way. |
| 00:39 → 00:42 |
OK I understand but marketing as service is just a philosophy, |
| 00:42 → 00:43 |
How do you get there? |
| 00:43 → 00:45 |
By creating interactive brand experiences |
| 00:45 → 00:50 |
that let people touch, ask, share, interact |
| 00:50 → 00:53 |
Online, offline - both! |
| 00:53 → 00:56 |
You engage with your audience. They engage with your brand. |
| 00:56 → 00:58 |
Then they move from prospects to customers, |
| 00:58 → 01:01 |
to card carrying brand evangelists. |
| 01:01 → 01:03 |
That's marketing that cuts through. |
| 01:03 → 01:05 |
[marketing that cuts through] [Renegade] For HSBC |
| 01:05 → 01:08 |
marketing as service translated into the HSBC Bank Cab. |
| 01:08 → 01:13 |
An offline experience that made customers exclaim..."I love my bank!" |
| 01:13 → 01:17 |
For Panasonic, marketing as service translated into an online, |
| 01:17 → 01:20 |
offline experience called "Share The Air". |
| 01:20 → 01:25 |
Where young adults, much cooler than us, said to Panasonic, "I think we can hang out together" |
| 01:25 → 01:27 |
renegade |
| 01:27 → 01:32 |
If you're curious, call us. We can lend a hand. Think of it as marketing as service. |

