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Transcript for Customized Downfall

Time Content
00:00 → 00:01

Thank you for coming

00:01 → 00:02

Lets get down to business

00:03 → 00:06

We need to improve our Employee Net Promotor Score here in Warsaw

00:07 → 00:09

We will be looking for a 20 point improvement

00:09 → 00:11

We will then review other offices

00:11 → 00:14

and see if any other improvements need to be made

00:16 → 00:19

Forget about dublin, We have a score of +70 there

00:23 → 00:25

My leader....

00:26 → 00:29

We got back...

00:30 → 00:33

We got back the internal survey

00:33 → 00:35

and it was -15

00:50 → 00:52

Anyone who gave a score

00:52 → 00:53

of 8

00:53 → 00:54

or lower

00:54 → 00:57

please leave the room now

01:10 → 01:12

Why did we run so many programs?

01:12 → 01:15

I was told if we had a WIKI everything would be fine

01:16 → 01:19

We have sports and social, innovation, training

01:21 → 01:23

I was told people liked the skip level meetings

01:24 → 01:27

I put Orla in charge of this

01:28 → 01:30

I spent two hours dying Freds beard for the 80's night

01:30 → 01:33

How could we have possibly gotten

01:33 → 01:36

such a low score

01:36 → 01:39

We told people that a 7 or 8 didn't count

01:39 → 01:40

It just doesn't make sense

01:40 → 01:42

In what kind of ranking system is an 8 not good.

01:42 → 01:44

We should have had 4 more gentle reminders

01:44 → 01:47

I should have thrown my pencil after the last reminder

01:47 → 01:50

What about the pool tables?

01:50 → 01:52

I had them fixed

01:52 → 01:55

yet the cue ball still drifts to the left!

01:55 → 01:58

I should have won that tournament

01:58 → 02:02

and as King demand a high NPS score.

02:03 → 02:06

And what about the SES pistols?

02:06 → 02:08

I told you playing a Lou Reed song

02:08 → 02:11

was a mistake.

02:11 → 02:13

Next time we just have Liam

02:13 → 02:15

lip sync to Queen songs

02:15 → 02:17

for half an hour

02:20 → 02:23

Stephen is going to freak out

02:23 → 02:25

We used to say it was cultural

02:25 → 02:27

cultural!!!

02:27 → 02:28

we had the low Japanese

02:28 → 02:30

score to distract him

02:34 → 02:35

The secret

02:35 → 02:38

christmas party at The Point

02:38 → 02:41

was going to save us

02:41 → 02:45

Book Michael Jackson you said!

02:46 → 02:48

Well I wanted Boyzone

02:48 → 02:52

We know how that all turned out

02:52 → 02:56

I am going to blame Orla for all of this

02:57 → 02:59

Don't worry...He doesn't mean it

03:06 → 03:09

We are going to need to do something

03:10 → 03:12

We will need some new programs

03:12 → 03:14

Charity, workload balance, job rotation

03:14 → 03:17

and a way to engage our customers

03:17 → 03:19

Hows the budget?

03:22 → 03:24

We will throw a few K at it

03:31 → 03:33

Put together a deck on it

03:33 → 03:37

Make sure there is lots of bouncing text

03:37 → 03:40

and funny clipart

03:44 → 03:47

We will call it DTC